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ARZUSIN: Jurnal Manajemen dan Pendidikan Dasar
Published by Lembaga Yasin Alsys
ISSN : 28094484     EISSN : 28094093     DOI : -
Core Subject : Religion, Education, Social,
Religion Education Social Sciences
The journal aims to provide a forum for scholarly understanding of the field of education and plays an important role in promoting the process that accumulated knowledge, values, and skills. Scientific manuscript dealing with education, and science topics are particularly welcome to be submitted. The journal encompasses research articles, original research report, and scientific reviews in education.
Arjuna Subject : Ilmu Sosial - Pendidikan
Articles 810 Documents
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Analisis Penerapan Kualitas Pelayanan dengan Menggunakan Indikator SERVQUAL untuk Meningkatkan Kepuasan Tamu pada Front Office Department di Hotel Benteng Bukittinggi Amirsan Wahyudi; Cahya Agung Mulyana
ARZUSIN Vol 6 No 5 (2026): ARZUSIN: Jurnal Manajemen dan Pendidikan Dasar
Publisher : Lembaga Yasin AlSys

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58578/arzusin.v6i5.11917

Abstract

Front Office Department service quality is an important factor in shaping guests’ perceptions of hotel services. However, studies specifically analyzing the implementation of the five SERVQUAL dimensions and their relationship with service efficiency and guest perceptions at Hotel Benteng Bukittinggi remain limited. This study aimed to analyze service quality based on the dimensions of tangibles, reliability, responsiveness, assurance, and empathy; examine efforts to improve the efficiency of check-in and check-out processes; and describe guests’ perceptions of Front Office services. This study employed a qualitative approach with a descriptive design. The participants comprised hotel representatives, Front Office staff, and guests who were purposively selected. Data were collected through interviews, observation, and documentation and subsequently analyzed through data reduction, data presentation, and conclusion drawing. The results showed that the overall implementation of the five SERVQUAL dimensions was good. Nevertheless, limitations remained in physical facilities, service timeliness, and response speed when hotel occupancy increased. Guests’ perceptions of the services were generally positive, particularly regarding the staff’s friendliness, courtesy, professionalism, and personal attention. These findings emphasize that the quality of staff–guest interactions constitutes the principal strength of the service, whereas the facilities and efficiency of operational processes still require improvement. This study provides a practical contribution to improving Front Office service quality through more effective staff management, facility improvements, standardized procedures, and the utilization of technology. Future research should employ a mixed-methods approach and involve a broader range of research settings to obtain more comprehensive results.
Sejauh Mana Praktik Lapangan Industri Memengaruhi Soft Skills dan Career Maturity Mahasiswa Tata Rias dan Kecantikan Dina Ramadhani Sipahutar; Ringga Novelni
ARZUSIN Vol 6 No 5 (2026): ARZUSIN: Jurnal Manajemen dan Pendidikan Dasar
Publisher : Lembaga Yasin AlSys

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58578/arzusin.v6i5.11925

Abstract

The beauty industry’s demand for graduates with adequate soft skills and career maturity has made Industrial Field Practice (PLI) an important means for students to gain direct work experience. However, the effects of PLI on these two aspects have not been extensively demonstrated through empirical and measurable evidence. This study aimed to analyze the effects of PLI on the soft skills and career maturity of students from the 2022 cohort of the Cosmetology and Beauty Study Program at Universitas Negeri Padang. The study employed a quantitative approach with an ex post facto survey design and involved 82 respondents selected through total sampling. The data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) with SmartPLS. The results showed that PLI had positive and significant effects on students’ soft skills (β = 0.757; p < 0.001) and career maturity (β = 0.737; p < 0.001). PLI explained 57.3% of the variance in students’ soft skills and 54.3% of the variance in their career maturity. These findings confirm that PLI plays an important role in developing students’ soft skills and career maturity. The results provide the study program with empirical evidence regarding the importance of strengthening PLI implementation to prepare students to enter the workforce in the beauty industry.
Pengaruh Rekrutmen dan Motivasi Kerja terhadap Kinerja Karyawan pada Cafe Anomali Lubuk Begalung Padang Andini Ika Putri; Nathifa Agustin Putri; Vivi Nila Sari
ARZUSIN Vol 6 No 5 (2026): ARZUSIN: Jurnal Manajemen dan Pendidikan Dasar
Publisher : Lembaga Yasin AlSys

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58578/arzusin.v6i5.11988

Abstract

Human resources are a strategic asset in the culinary business because the operational success of a café largely depends on the quality of its employees’ performance. Non-standardized recruitment practices and low work motivation are presumed to contribute to the suboptimal performance of employees at Cafe Anomali Lubuk Begalung Padang. This study aimed to analyze the partial and simultaneous effects of recruitment and work motivation on employee performance at Cafe Anomali Lubuk Begalung Padang. The study employed a quantitative approach with an associative design and a total sampling technique involving all café employees as respondents. Data were collected through questionnaires and analyzed using SPSS by conducting classical assumption tests, multiple linear regression, a t-test, and an F-test. The results of the classical assumption tests showed that the data met the analytical requirements. Partially, recruitment (p = .692 > .05) and work motivation (p = .338 > .05) had no significant effect on employee performance. Simultaneously, recruitment and work motivation also had no significant effect on employee performance (p = .462 > .05). This study concludes that variations in employee performance at Cafe Anomali Lubuk Begalung Padang cannot be significantly explained by recruitment and work motivation in the model tested. These findings indicate the need to consider factors beyond the research model to obtain a more comprehensive understanding of the determinants of employee performance.
Pengaruh Good Corporate Governance dan Kinerja Keuangan terhadap Nilai Perusahaan pada Perusahaan Sektor Energi yang Terdaftar ISSI Andre Ramadhan P
ARZUSIN Vol 6 No 5 (2026): ARZUSIN: Jurnal Manajemen dan Pendidikan Dasar
Publisher : Lembaga Yasin AlSys

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58578/arzusin.v6i5.11994

Abstract

Firm value reflects investors’ perceptions of a company’s performance and prospects and represents one of its long-term strategic objectives. This study aimed to analyze the effects of Good Corporate Governance, proxied by managerial ownership and independent commissioners, and financial performance, proxied by Return on Assets (ROA), on the firm value of energy subsector companies listed on the Indonesia Sharia Stock Index (ISSI) during the 2019–2023 period. This study employed a descriptive quantitative approach using secondary data. The research sample consisted of 10 out of 80 companies selected through purposive sampling. The data were analyzed using descriptive statistics, panel data regression, estimation model selection, classical assumption tests, hypothesis testing, and the coefficient of determination (R²). The results showed that, partially, managerial ownership and ROA had no significant effect on firm value, whereas independent commissioners had a significant effect on firm value. Simultaneously, managerial ownership, independent commissioners, and ROA had a significant effect on firm value. These findings confirm that the effectiveness of corporate governance, particularly through the role of independent commissioners, requires attention in efforts to enhance firm value. In practical terms, companies need to strengthen the implementation of corporate governance and optimize their ability to generate profits from their assets to maintain and enhance firm value.
Pengaruh Kepercayaan dan Persepsi Risiko terhadap Keputusan Pembelian pada E-Commerce Shopee Masyarakat Kelurahan Paal V Kota Baru Jambi Nabillah; M Nazori Majid; Rohana
ARZUSIN Vol 6 No 6 (2026): ARZUSIN: Jurnal Manajemen dan Pendidikan Dasar
Publisher : Lembaga Yasin AlSys

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58578/arzusin.v6i6.11002

Abstract

The development of e-commerce has driven changes in consumer behavior when making purchasing decisions, including on the Shopee platform. However, research specifically examining trust and perceived risk within the context of the community of Paal V Urban Village, Kota Baru, Jambi, remains limited. This study aimed to analyze the effects of trust and perceived risk on purchasing decisions in Shopee e-commerce. The study employed a quantitative approach with a survey design. The respondents consisted of 100 Shopee users selected using proportionate stratified random sampling. Data were collected through a Likert-scale questionnaire and analyzed using multiple linear regression with SPSS. The results showed that trust had a significant effect on purchasing decisions (p < 0.001). Perceived risk also had a significant effect on purchasing decisions (p = 0.030). Simultaneously, trust and perceived risk had a significant effect on purchasing decisions in Shopee e-commerce. These findings confirm that trust and perceived risk are important factors in shaping consumers’ purchasing decisions on digital platforms. This study contributes to expanding research on digital consumer behavior within the context of a local community. In practical terms, e-commerce operators and sellers need to strengthen consumer trust and manage perceived risk by providing secure, transparent, and reliable services.
Pengaruh Faktor Fundamental Perusahaan terhadap Nilai Perusahaan pada Perusahaan Manufaktur yang Terdaftar di Bursa Efek Indonesia Tahun 2020-2024 Qori Afniati; Tartila Devy
ARZUSIN Vol 6 No 6 (2026): ARZUSIN: Jurnal Manajemen dan Pendidikan Dasar
Publisher : Lembaga Yasin AlSys

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58578/arzusin.v6i6.12008

Abstract

Differences in previous research findings regarding the relationship between financial ratios and firm value indicate the need for testing using more than one indicator of firm value. This study aimed to analyze the effects of activity, liquidity, profitability, and leverage on the value of manufacturing firms listed on the Indonesia Stock Exchange and included in the Jakarta Islamic Index during the 2020–2024 period. The study employed an associative quantitative approach with a panel data design. The sample was selected using purposive sampling, while secondary data were obtained from the companies’ financial statements and annual reports. Activity was measured using Inventory Turnover (ITO), liquidity using the Quick Ratio (QR), profitability using the Net Profit Margin (NPM), leverage using the Debt-to-Equity Ratio (DER), and firm value using Price-to-Book Value (PBV) and Tobin’s Q. The data were analyzed using panel data regression. The results showed that, partially, ITO, QR, NPM, and DER had no significant effect on PBV but simultaneously had a significant effect on PBV. When measured using Tobin’s Q, only NPM had a positive and significant effect (p = 0.0387), whereas ITO, QR, and DER had no significant effect. Simultaneously, the four financial ratios also had no significant effect on Tobin’s Q. These findings confirm that the effects of financial ratios on firm value differ depending on the measurement indicator and that profitability constitutes important information in assessing a firm’s prospects when firm value is measured using Tobin’s Q. This study makes a methodological contribution by reinforcing the importance of using multiple indicators of firm value and provides opportunities for future research to integrate internal company factors and broader macroeconomic conditions.
Manajemen Lembaga Pendidikan Anak Usia Dini dalam Meningkatkan Mutu Layanan Pendidikan Zahwa Putri Maulana; M. Rafqi Amin; Laila Husni
ARZUSIN Vol 6 No 6 (2026): ARZUSIN: Jurnal Manajemen dan Pendidikan Dasar
Publisher : Lembaga Yasin AlSys

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58578/arzusin.v6i6.12009

Abstract

Early Childhood Education (ECE) is a fundamental stage in supporting children’s cognitive, social, emotional, linguistic, moral, and physical development. However, the quality of ECE services is determined not only by the learning process but also by the effectiveness of institutional management, particularly in relation to human resources, facilities and infrastructure, financing, administration, and program evaluation. This study aimed to analyze the effectiveness of ECE institutional management in improving the quality of educational services. The study employed a literature review method by collecting, reviewing, analyzing, and interpreting scholarly journal articles and literature relevant to ECE management and educational quality. The findings showed that the systematic application of management functions through planning, organizing, implementation, supervision, and evaluation plays an important role in supporting improvements in the quality of ECE services. Planning helps institutions formulate programs according to children’s needs and characteristics, while organizing clarifies the division of duties and responsibilities. The purposeful implementation of programs supports the creation of a safe and comfortable learning environment, while continuous supervision and evaluation enable institutions to identify shortcomings and make improvements. Improvements in service quality are also determined by the management of educators and educational personnel, curricula, students, facilities and infrastructure, financing, and community relations. These findings confirm that professional, cooperative, systematic, and sustainable institutional management can support improvements in the quality of early childhood education services. In practical terms, ECE institutions need to strengthen collaboration among institutional components, conduct periodic evaluations, and optimize resource management to ensure the sustainability of educational service quality.
Pengaruh Peranan Orang Tua dalam Pendidikan Karakter terhadap Akhlak Bergaul Peserta Didik di SDN 21 Pilubang Kabupaten Agam Ade Rizki; Alimir
ARZUSIN Vol 6 No 6 (2026): ARZUSIN: Jurnal Manajemen dan Pendidikan Dasar
Publisher : Lembaga Yasin AlSys

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58578/arzusin.v6i6.12040

Abstract

The role of parents in character education is an important aspect of developing students’ morality in social interactions. However, empirical studies specifically examining the effect of parental involvement in character education on students’ morality in social interactions at SDN 21 Pilubang, Agam Regency, remain limited. This study aimed to analyze the effect of parental involvement in character education on students’ morality in social interactions. The study employed a quantitative approach with a survey design and involved 25 students as respondents. Data were collected using a questionnaire and subsequently analyzed through prerequisite tests and simple linear regression with the assistance of SPSS. The results showed that parental involvement in character education had a positive and significant effect on students’ morality in social interactions (t = 2.488 > 2.069; p = .021 < .05). The regression coefficient of .909 indicated a positive direction of effect, while the R² value of .212 indicated that parental involvement in character education explained 21.2% of the variation in students’ morality in social interactions. These findings provide empirical evidence for character education and family education research by emphasizing the importance of parental involvement in shaping children’s social behavior and moral character. The study concludes that strengthening synergy between parents and schools is necessary to support the continuous development of students’ character. Future research is recommended to involve a larger sample and examine other variables that may influence morality in social interactions.
Pengaruh Model Pembelajaran Kooperatif Tipe Make A Match terhadap Motivasi Belajar PAI Siswa di SD Negeri 05 Kubang Putiah Diaul Ilviani; Darul Ilmi
ARZUSIN Vol 6 No 6 (2026): ARZUSIN: Jurnal Manajemen dan Pendidikan Dasar
Publisher : Lembaga Yasin AlSys

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58578/arzusin.v6i6.12048

Abstract

The Make a Match cooperative learning model has been widely applied in the learning process. However, empirical studies on the effect of this model on elementary school students’ motivation to learn Islamic Religious Education (PAI), particularly at SD Negeri 05 Kubang Putiah, remain limited. This study aimed to analyze the effect of the Make a Match cooperative learning model on the PAI learning motivation of fourth-grade students. The study employed a quantitative approach with a pre-experimental method and a one-group pretest–posttest design. The sample comprised 28 fourth-grade students selected using purposive sampling. Data were collected through a learning motivation questionnaire and observation and subsequently analyzed using prerequisite tests, a paired-samples t test, and the coefficient of determination with the assistance of SPSS version 27. The results showed that the mean learning motivation score increased from 78 on the pretest to 87 on the posttest. Hypothesis testing yielded a value of p = .001 < .05, indicating a significant difference in learning motivation before and after the implementation of the Make a Match model. The coefficient of determination of 64.7% indicated the model’s contribution to the variation in students’ learning motivation, while the remaining 35.3% was associated with factors outside the study. These findings provide empirical evidence of the potential of Make a Match as an interactive cooperative learning model for enhancing elementary school students’ motivation to learn PAI. The study concludes that implementing this model can provide teachers with an alternative for creating more engaging PAI learning and encouraging students’ active participation.
Analisis Pengaruh Financial Technology (Fintech) terhadap Akuntabilitas Layanan Perbankan Syariah (Studi Kasus Nasabah Bank Syariah Indonesia Cabang Bukittinggi) Putri Nabila Lubis; Muhammad Rais
ARZUSIN Vol 6 No 6 (2026): ARZUSIN: Jurnal Manajemen dan Pendidikan Dasar
Publisher : Lembaga Yasin AlSys

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58578/arzusin.v6i6.12049

Abstract

Financial technology (fintech) has become an important component in the development of Islamic banking services, particularly in enhancing the convenience, speed, and accessibility of digital services. However, empirical studies on the effect of fintech on the accountability of Islamic banking services at the branch level, particularly based on the perceptions of customers of Bank Syariah Indonesia (BSI) Bukittinggi Branch, remain limited. This study aimed to analyze the effect of fintech on the accountability of Islamic banking services among customers of the BSI Bukittinggi Branch. The study employed a quantitative approach using field research and a survey design. The respondents comprised 101 BSI customers who used its digital services and were selected through purposive sampling. Data were collected using a questionnaire and subsequently analyzed through validity, reliability, and normality tests and simple linear regression with the assistance of SPSS. The results showed that fintech had a positive and significant effect on the accountability of Islamic banking services, as indicated by the regression equation Y = 3.419 + 0.772X + ε and a value of p < .001. The adjusted R² value of .489 indicated that fintech explained 48.9% of the variation in service accountability, while the remaining 51.1% was associated with other factors outside the research model. These findings provide empirical evidence that fintech optimization plays an important role in enhancing the transparency, accountability, and governance quality of Islamic banking services. The practical implications of this study emphasize the need for BSI to improve the quality of its digital services, maintain system stability, and strengthen its mechanisms for handling customer complaints to support sustainable service accountability.

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