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Mochammad Tanzil Multazam
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JKMP (Jurnal Kebijakan dan Manajemen Publik)
Published by Universitas Muhammadiyah Sidoarjo
ISSN : 2338445X     EISSN : 25279246     DOI : https://doi.org/10.21070/jkmp
Core Subject : Social,
Environmental Science Law, Crime, Criminology & Criminal Justice
Aim: to facilitate scholar, researchers, and teachers for publishing the original articles of review articles. Scope: Public Policy Public Management Public Services Governance Empowerment E-Government
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 194 Documents
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Elements of Successful Implementation of "PLAVON" (Online Services) At the Sidoarjo Regency Population and Civil Registry Service Abdillah, Razif; Hardjati, Susi
JKMP (Jurnal Kebijakan dan Manajemen Publik) Vol 12 No 1 (2024): April
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/jkmp.v12i1.1767

Abstract

Sidoarjo Dinas Kependudukan dan Catatan Sipil Online Services (Plavon) is the application of e-government practices in the field of online population administration (adminduk) services carried out by the Sidoarjo Regency Population and Civil Registry Service in an effort to provide fast and easy population services. The aim of this research is to determine the application of Plavon Dinas Kependudukan dan Catatan Sipil Sidoarjo as an online population administration service using theory from the results of a Harvard JFK School of Government study consisting of Support, Capacity, and Value. This research uses a qualitative descriptive method with data collection using literature study, interviews, and observation. Involving the Sidoarjo Dinas Kependudukan dan Catatan Sipil Office and the community as Plavon users. The results of this research show that the implementation of Plavon as an online population administration service is good even though there are still obstacles in the document upload process.
Comparison Study of Prime Services at Public Service Mall West Tanjung Jabung Regency and Jambi City Fadillah, Nisaul; Elianda, Yunita; Hartono, Sigit
JKMP (Jurnal Kebijakan dan Manajemen Publik) Vol 12 No 1 (2024): April
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/jkmp.v12i1.1768

Abstract

This article discusses the comparison of the implementation of Excellent Service through Public Service Malls which are implemented at the West Tanjung Jabung Public Service Mall and the Jambi City Public Service Mall. The purpose of this research is to see the readiness of the government of West Tanjung Jabung and Jambi City in providing services to the community and to find out the perceptions of users of the Public Service Mall of West Tanjung Jabung Regency and Jambi City regarding the quality of public service Mall services. The theory used in this research is Excellent Service and Public Service. The research method used was using the Mix Method. The results of the analysis carried out are that the Jambi City Public Service Mall and West Tanjung Jabung Public Service Mall have been implemented well, but there are several obstacles such as the Jambi City Public Service Mall still does not have an elevator so it is still not adequate and disability friendly. Meanwhile, the West Tanjung Jabung Public Service Mall still lacks space, but the government will rebuild the building to meet service needs
Experience and Perspective: Population Administration Services in Delta City Bahlamar, Ahmad Riyadh Umar
JKMP (Jurnal Kebijakan dan Manajemen Publik) Vol 12 No 1 (2024): April
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/jkmp.v12i1.1769

Abstract

Policy implementation is an important indicator that has a major influence on the success of policies related to public issues. This study aims to analyze and explain the implementation of population administration service policies in Sidoarjo Regency. The basic concept used is Edwards III's policy implementation theory. This qualitative research uses a purposive sampling technique. Data were collected using interviews, observation, and documentation. Data analysis used interactive Miles, Huberman, and Saldana. The research results show that population administration service policies in Sidoarjo Regency have demonstrated adequate quality, but still require innovation and development to increase reliability, speed and management innovation. In Tulangan District, there are obstacles in communication due to the lack of service flow boards and inconsistencies in service times. Meanwhile in Porong District, population administration requirements are good with competent officers, clear service flow boards, and high consistency of service times. Human resources in Porong District are considered good and fast, while in Tulangan District they are quite good. Regarding disposition, both sub-districts provide services according to the needs of their residents. However, regarding the bureaucratic structure, Tulangan District has good SOPs, while Porong District experiences problems in the unclear distribution of the main tasks and functions of village officials.
Analysis of the Implementation of TQM (Total Quality Management) in the Sayang Warga Program’s Innovation (Case Study at the Kendangsari Subdistrict Office, Surabaya) Hariyoko, Yusuf; Ria, Catur Ajeng Kartika; Nugraha, Fransiskus Ari; Bella, Vivtania Salsa
JKMP (Jurnal Kebijakan dan Manajemen Publik) Vol 12 No 1 (2024): April
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/jkmp.v12i1.1772

Abstract

Sayang Warga is a population service program provided by the Population and Civil Registry Service of the City of Surabaya. This program emphasizes coordination and collaboration between parties from sub-districts and RWs. The aim of this research is to analyze the implementation of the Sayang Warga Program’s using TQM analysis. This research uses a descriptive qualitative approach. The results show that Kendangsari Subdistrict, in implementing community care services, has implemented good leadership. Kendangsari Subdistrict carries out routine coordination and direction. The standard operating procedures (SOP) and output issued in the service are in line with expectations. Apart from that, the community's enthusiasm for serving citizens is also very large. What needs to be considered in this service are facilities and leadership whose achievements can be measured.
Exploration of Public Service Quality Dimensions: Case Study of e-KTP Implementation in Sangkapura District, Bawean Island, Gresik Regency Wati, Izza Milla; Tamrin, M. Husni; Arieffiani, Deasy
JKMP (Jurnal Kebijakan dan Manajemen Publik) Vol 12 No 1 (2024): April
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/jkmp.v12i1.1773

Abstract

This research aims to explore and understand the quality of public services in making e-KTPs in Sangkapura District, Gresik Regency. The method used in this research is descriptive qualitative, referring to the four factors of Tjiptono's theory (2000). These include Tangible, Reliability, Responsiveness, Assurance and Empathy. In collecting data, this research used observation, interviews and documentation of the research location in Sangkapura District. The research results show that the Sangkapura District Government is always trying to improve the quality of e-KTP services. However, these efforts are still not optimal because there are still deficiencies in the Responsiveness aspect, empathy aspect and there are several obstacles. Such as slow database response and lack of a public complaint suggestion box. Using e-KTP technology is expected to increase efficiency, reduce opportunities for document forgery and so on.
Transformation of Population Administration Services in Sidoarjo Regency Mursyidah, Lailul; Choiriyah, Ilmi Usrotin; Agustina, Isna Fitria
JKMP (Jurnal Kebijakan dan Manajemen Publik) Vol 12 No 1 (2024): April
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/jkmp.v12i1.1774

Abstract

Quality public services are one of the benchmarks for the success of government implementation. One of the public services which is a basic service for the community is population administration services. To ensure the implementation of improvements in the quality of population administration services efficiently and effectively, orderly population administration and increasing the scope of ownership of population documents as well as improving service performance, the Sidoarjo Regency Population and Civil Registration Service has carried out various innovations in services. The method used in this article is through literature study by exploring various sources including journals, books, official documents, digital data and official news limited by the author from 2018 to 2024. Transformation of population administration services carried out by the Population and Registration Service Sidoarjo Regency's civil services include the Peduli Dilan program in 2019, Plavon (Online Service) Dukcapil in 2021, and Integrated Ball Pick-up in 2022. The transformation of population administration services carried out by the Sidoarjo Regency Population and Civil Registration Service is able to create effective and effective services. Efficient and increasing ownership of population administration documents for the people of Sidoarjo Regency.
Analysis of Public Satisfaction in Tlocor Marine Tourism Sukmana, Hendra; Rodiyah, Isnaini; Rustianingsih, Eni
JKMP (Jurnal Kebijakan dan Manajemen Publik) Vol 12 No 1 (2024): April
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/jkmp.v12i1.1777

Abstract

The facilities and infrastructure of a tourist attraction are an important factor in assessing public satisfaction in the tourism sector. This is useful in providing comfort for tourists to visit it. The problem with Tlocor Marine Tourism is the lack of internet connection and the hot tourist atmosphere. Apart from that, to board the ship, visitors must wait until there are a minimum of 10 people before they can depart for their destination. This research aims to analyze the level of satisfaction of visitors and the public at Tlocor Marine Tourism. The method used is a quantitative descriptive approach with a research sample of 60 people consisting of 30 visitors and 30 people from the community around Tlocor Marine Tourism. The data analysis technique used is the crosstab model, which compares visitor satisfaction with the satisfaction of the community around Tlocor Marine Tourism. The research results show that the level of visitor satisfaction at Tlocor Marine Tourism is 46 percent in the high category. Meanwhile, the level of satisfaction of the surrounding community at Tlocor Marine Tourism is 50 percent in the very high category.
Homeownership in Low-Income Communities in Indonesia: The Role of Poverty Levels, Inflation, and Bank Indonesia Rate Hafidzi, Achmad Hasan; Afroh, Ibna Kamilia Fiel
JKMP (Jurnal Kebijakan dan Manajemen Publik) Vol 12 No 2 (2024): Oktober
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/jkmp.v12i2.1771

Abstract

Rapid population growth is an important problem for developing countries like Indonesia. The large population must be managed appropriately to minimize inequality that occurs in society, one of which is where they live. A house is one of the most needed fixed assets in the lives of Indonesian people. Homeownership that reaches all elements of society can reduce the poverty gap. Poverty is the main factor for people in owning a house. Apart from that, there are inflation and BI rate factors that influence people's ability to own a house. Inflation is a trigger for the purchasing power of low-income people to own a place to live. The BI rate is an important factor in determining mortgage interest rates so it has an impact on the purchasing power of low-income people. The higher the BI Rate is inversely proportional to people's ability to own a private residence. It is hoped that the fixed interest rate regulated by the government will be able to meet people's needs in buying houses and increase the purchasing power of low-income people.
Palangka Raya City’s Strategy to Overcome Congestion in the School Area Saphira, Bella; Tulis, Riamona Sadelman; Setiawan, Ferry; Ayu, Katriani Puspita; Sahay , Marvy F.A.
JKMP (Jurnal Kebijakan dan Manajemen Publik) Vol 12 No 2 (2024): Oktober
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/jkmp.v12i2.1781

Abstract

Traffic congestion in the school environment, especially during school departure and return hours, is a significant problem. This study aims to identify the causes of traffic congestion and evaluate strategies that can be applied in overcoming these problems. The research method used is descriptive with a qualitative approach, using observation, interviews, and documentation as data collection techniques. SWOT analysis was conducted to assess the internal and external factors of the applied strategy. The results showed that congestion is caused by various factors, including student shuttle activities, indiscriminate vehicle parking, limited parking lots, crossing the road, and street vendors selling around the school. The Transportation Agency's efforts include traffic regulation by officers in the field and appeals to schools and parents. However, there are weaknesses in terms of limited human resources and traffic infrastructure. The conclusion of this study is the need to optimize existing strategies, including additional personnel, provision of “kiss and ride” parking facilities, and procurement of more adequate traffic signs. In addition, enforcement of traffic rules and socialization to the community need to be improved in order to maintain smooth traffic flow and improve safety around schools.
The Impact of Using E-Government on Employee Productivity and Performance in DP3APPKB Surabaya City Lukman, Yenny; Amin, Faris Muslihul; Khalid; Gunawan, Ivan
JKMP (Jurnal Kebijakan dan Manajemen Publik) Vol 12 No 2 (2024): Oktober
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/jkmp.v12i2.1787

Abstract

This article analyzes the effect of E-Government on employee productivity and performance at the Surabaya City Office of Women's Empowerment, Child Protection, and Family Planning (DP3APPKB). In the growing digital era, the implementation of E-Government is important to improve the efficiency of public services. This study involved 30 employees and used quantitative analysis with linear regression. The results show that E-Government contributes significantly to productivity with a value of 48.4 persen, but its impact on employee performance is only 20.4 persen. This finding indicates that there are other factors that affect performance. This article recommends improving infrastructure and digital literacy among employees to maximize the benefits of E-Government, so that it can serve as a guide for other government agencies in more effective implementation.

Page 17 of 20 | Total Record : 194

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