Journal of Management and Administration Provision
Journal of Management and Administration Provision (E-ISSN: 2776-1290, P-ISSN: 2776-1282) is an open access and peer reviewed journal includes all the areas of research activities such as Public Administration, Public Services, Management Studies, Human Resource Management, Economic, Trade, Business Administration, Hospitality Management, Facilities Planning and Management.
Articles
160 Documents
<![CDATA[PSS on OCB with Work Engagement as a Mediating Variable ]]>
<![CDATA[Khairina, Umul]]>;
<![CDATA[Trinanda, Okki]]>
<![CDATA[ Journal of Management and Administration Provision Vol. 5 No. 1 (2025): Journal of Management and Administration Provision ]]>
Publisher : <![CDATA[Pusat Studi Pembangunan dan Pemberdayaan ]]>
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DOI: 10.55885/jmap.v5i1.585
<![CDATA[With work engagement serving as a mediating variable, this study intends to examine the relationship between perceived supervisor support and organizational citizenship behavior among Kawat Asa Teknik Utama Factory employees. A quantitative approach using a census technique on a sample of 40 employees is the research method employed. Questionnaires that have undergone validity and reliability testing were distributed in order to collect data. Structural Equation Modeling (SEM) with the Partial Least Square (PLS) method was used to analyze the data. The study's findings demonstrated that 1) Organizational Citizenship Behavior is positively and significantly impacted by perceived supervisor support. 2) Work engagement is positively and significantly impacted by perceived supervisor support. 3) Organizational Citizenship Behavior is positively and significantly impacted by work engagement. 4) The connection between perceived supervisor support and organizational citizenship behavior is positively and significantly mediated by work engagement.]]>
<![CDATA[Green Product Innovation Increase Competitive Advantage, Mediated by Green Dynamic Capability ]]>
<![CDATA[Fatiha, Kirana Shaadah]]>;
<![CDATA[Linda, Muthia Roza]]>
<![CDATA[ Journal of Management and Administration Provision Vol. 5 No. 1 (2025): Journal of Management and Administration Provision ]]>
Publisher : <![CDATA[Pusat Studi Pembangunan dan Pemberdayaan ]]>
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DOI: 10.55885/jmap.v5i1.586
<![CDATA[This study examines how Padang City's bakery MSMEs' competitive advantage is impacted by green product innovation and green dynamic capabilities. This research employs a quantitative methodology. 210 MSME actors were given questionnaires to complete in order to collect data. The surveys were subsequently processed using SmartPLS 4.0 software, yielding the following findings: 1) Competitive Advantage is positively and significantly impacted by Green Product Innovation; 2) Green Product Innovation is positively and significantly impacted by Green Dynamic Capability; 3) Green Dynamic Capability is positively and significantly impacted by Competitive Advantage; and 4) Green Dynamic Capability positively and significantly mediates the effect of Green Product Innovation on Competitive Advantage.]]>
<![CDATA[Digital Leadership and Job Satisfaction: The Role of Intrinsic Motivation as Mediating Variable ]]>
<![CDATA[Ayun, Tiara Qurata]]>;
<![CDATA[Erlin, Nia Ariyani]]>
<![CDATA[ Journal of Management and Administration Provision Vol. 5 No. 2 (2025): Journal of Management and Administration Provision ]]>
Publisher : <![CDATA[Pusat Studi Pembangunan dan Pemberdayaan ]]>
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DOI: 10.55885/jmap.v5i2.587
<![CDATA[In order to have a flexible, effective workplace that promotes the psychological health of employees, leaders must be able to use technology into their leadership style. The purpose of this study is to examine how digital leadership affects PT Semen Padang employees' job satisfaction using intrinsic motivation as a mediating factor. 140 respondents were chosen using proportionate random sampling approaches for this quantitative study, which use the Partial Least Squares Structural Equation Modeling (PLS-SEM) analysis technique. The study's findings suggest that intrinsic motivation and job satisfaction are positively and significantly impacted by digital leadership. The association between digital leadership and job satisfaction has been shown to be considerably mediated by intrinsic motivation, which likewise has a positive and considerable impact on job satisfaction. The Self-Determination Theory (SDT), which holds that meeting fundamental psychological needs like competence, autonomy, and connectivity can boost intrinsic motivation and eventually lead to greater job satisfaction, is supported by these findings. The study's results highlight how crucial it is for managers to cultivate digital leadership as a tactic for raising worker motivation and job satisfaction, particularly when dealing with the difficulties posed by digital transformation in the industrial workplace.]]>
<![CDATA[Application of Kano Model for Customer Satisfaction Analysis of Health Center Service Quality ]]>
<![CDATA[Syakbani, Fajri Furqon]]>;
<![CDATA[Rahmiati, Rahmiati]]>
<![CDATA[ Journal of Management and Administration Provision Vol. 5 No. 2 (2025): Journal of Management and Administration Provision ]]>
Publisher : <![CDATA[Pusat Studi Pembangunan dan Pemberdayaan ]]>
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DOI: 10.55885/jmap.v5i2.588
<![CDATA[In the health service sector, especially community health centers, service quality is an important issue considering its function as a first-level health facility that serves the wider community. Where customer satisfaction is an important benchmark for assessing the extent to which the health services provided are able to meet the needs of the community. This study aims to analyze customer satisfaction with service quality attributes at the Tanjung Ampalu community health center based on the Kano model. This study is a quantitative study involving 317 respondents with a survey research data collection method. This study adopts research instruments from previous researchers from reputable journals which use dimensions of service quality using the Kano model. The results of this study reveal that the dimensions of tangibles, reliability, responsiveness, and assurance at the Tanjung Ampalu community health center are classified into the one-dimensional category, while the empathy dimension is classified into attractive. which indicates that each service quality attribute in this study is very important and crucial in increasing customer satisfaction.]]>
<![CDATA[The Influence of Live Streaming and Online Reviews on Purchase Intention Toward Luxcrime on TikTok Shop: The Mediating Role of Customer Trust ]]>
<![CDATA[Rahmi, Via Aulia]]>;
<![CDATA[Firman, Firman]]>
<![CDATA[ Journal of Management and Administration Provision Vol. 5 No. 2 (2025): Journal of Management and Administration Provision ]]>
Publisher : <![CDATA[Pusat Studi Pembangunan dan Pemberdayaan ]]>
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DOI: 10.55885/jmap.v5i2.589
<![CDATA[Technological advancements have changed how customers use e-commerce platforms to engage with products. Live streaming is one of the most popular features, and it may affect consumers' intentions to make purchases. With consumer trust acting as a mediating variable, this study intends to examine how live broadcasting and online customer reviews affect consumers' intentions to buy Luxcrime products on TikTok Shop. This study employs a quantitative methodology, gathering primary data from 275 respondents via an online survey using purposive sampling. With the help of the SmartPLS program, structural equation modeling, or SEM, was used to analyze the data. The study's findings showed that consumer trust and purchasing intention are positively and significantly impacted by live broadcasting and online customer reviews. Additionally, it was shown that the relationship between live streaming, online customer reviews, and buy intention was mediated by consumer trust. Through the use of live streaming features and efficient customer review management on e-commerce platforms, these findings emphasize the significance of establishing consumer trust in order to increase buy intention.]]>
<![CDATA[Glad2Glow Purchase Intent: TikTok Marketing through Customer Brand Engagement and Brand Image ]]>
<![CDATA[Marbakh, Nisha]]>;
<![CDATA[Rahmiati, Rahmiati]]>
<![CDATA[ Journal of Management and Administration Provision Vol. 5 No. 2 (2025): Journal of Management and Administration Provision ]]>
Publisher : <![CDATA[Pusat Studi Pembangunan dan Pemberdayaan ]]>
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DOI: 10.55885/jmap.v5i2.593
<![CDATA[The rapid development of social media has significantly transformed its role, evolving from a mere communication and entertainment tool to a powerful platform for business, particularly in marketing, enabling businesses to reach a broad consumer base. This study investigates the influence of TikTok's social media marketing on consumer purchase intention, mediated by consumer brand engagement and brand image, focusing on the Glad2Glow skincare brand. The research employs a quantitative approach, utilizing a questionnaire distributed to 385 TikTok users familiar with Glad2Glow. Data analysis was conducted using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results indicate that TikTok's social media marketing positively and significantly impacts consumer purchase intention, with consumer brand engagement and brand image acting as significant mediators in this relationship.]]>
<![CDATA[Analysis of Green Supply Chain Management Risk Mitigation in the Fiber Optic Service Provider Industry PT Era Bangun Telecomindo (PT EBTEL) East Java Regional ]]>
<![CDATA[Yulianto, Rusman]]>;
<![CDATA[Handayani, Wiwik]]>
<![CDATA[ Journal of Management and Administration Provision Vol. 5 No. 2 (2025): Journal of Management and Administration Provision ]]>
Publisher : <![CDATA[Pusat Studi Pembangunan dan Pemberdayaan ]]>
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DOI: 10.55885/jmap.v5i2.599
<![CDATA[PT. Era Bangun Telecomindo Regional East Java (PT EBTEL JATIM) is a company dedicated to providing fiber optic cable network services starting from the installation of new networks, network repairs and network rejuvenation in East Java which experiences problems in waste management and the emergence of high project fines due to lack of knowledge of risk identification, risk mitigation and green supply chain management. The purpose of the research is to find out the risk mitigation analysis that occurs in implementing Green Supply Chain Management (GSCM). This study uses a quantitative descriptive approach with the House Of Risk (HOR) method to analyze the risks within the company's Supply Chain Operation Reference (SCOR) framework. Data collection through the interview and questionnaire process, and data processing uses formula functions in Microsoft Excel. The results of the study found that there is risk identification, risk assessment, and risk mitigation from the company's Green Supply Chain Management framework, which can reduce the cost of fines incurred by the company.]]>
<![CDATA[The Nexus of Ownership Structure, Profitability, Financing and Firm Value: Testing the Moderating Role of Firm Size ]]>
<![CDATA[Eva, Lidwina]]>;
<![CDATA[Hartono, Hartono]]>;
<![CDATA[Santoso, Hadi]]>
<![CDATA[ Journal of Management and Administration Provision Vol. 5 No. 2 (2025): Journal of Management and Administration Provision ]]>
Publisher : <![CDATA[Pusat Studi Pembangunan dan Pemberdayaan ]]>
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DOI: 10.55885/jmap.v5i2.617
<![CDATA[This study aims to analyze the influence of managerial ownership, institutional ownership, profitability, and leverage on firm value, with firm size as a moderator. High firm value will send a positive signal to investors. This quantitative study uses 165 observational data obtained from the financial statements of non-cyclical consumer sector companies (2019-2023). This research tests eight hypotheses using panel data regression involving firm size as a moderating variable (Moderated Regression Analysis–MRA). The results show that institutional ownership and leverage (DER) have no effect on firm value. Meanwhile, managerial ownership shows a positive effect on firm value, and profitability (ROE) shows a negative effect on firm value. Furthermore, in testing the moderation model, the firm size variable weakens the effect of institutional ownership on firm value. This interaction effect is not apparent in testing managerial ownership (MAN), profitability (ROE), and leverage (DER) on firm value (PBV). Other findings indicate that firm size in the study does not act as a pure moderator, but rather as a quasi-moderator.]]>
<![CDATA[Transformational Leadership on OCB with the Mediating Role of Organizational Culture ]]>
<![CDATA[Sabbrina, Hanifa]]>;
<![CDATA[Sandi, Hendrik Heri]]>
<![CDATA[ Journal of Management and Administration Provision Vol. 5 No. 2 (2025): Journal of Management and Administration Provision ]]>
Publisher : <![CDATA[Pusat Studi Pembangunan dan Pemberdayaan ]]>
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DOI: 10.55885/jmap.v5i2.681
<![CDATA[This study aims to analyze the influence of transformational leadership on Organizational Citizenship Behavior (OCB) with the mediating role of organizational culture among employees of Hotel Daima Padang. The reason for conducting this study is the discovery of low levels of OCB through a pre-survey, as well as the importance of leadership and organizational culture in improving OCB in the hospitality industry. The method used in this study is a quantitative approach with a census technique involving 54 respondents. To analyze the data, Structural Equation Modeling-Partial Least Square (SEM-PLS) was used with the assistance of SmartPLS software. The findings of the study indicate that: (1) transformational leadership has a positive and significant influence on OCB (β = 0.658, p = 0.000), (2) transformational leadership has a positive and significant influence on organizational culture (β = 0.634, p = 0.000), (3) organizational culture positively and significantly influences OCB (β = 0.567, p = 0.000), and (4) organizational culture significantly mediates the relationship between transformational leadership and OCB (β = 0.363, p = 0.000). This study also confirms Social Exchange Theory (SET) as a theoretical foundation, which shows that the reciprocal relationship between leaders and employees results in additional work behavior. The results of this study provide practical contributions for the management of Hotel Daima Padang to strengthen the transformational leadership approach and create a collaborative work culture to support OCB in a sustainable manner.]]>
<![CDATA[The Potential of Microgreens in Indonesian Traditional Food Innovation: Opportunities, Challenges, and Culinary Innovation Based on Literature Studies ]]>
<![CDATA[Dewi, Margriet Puspa]]>
<![CDATA[ Journal of Management and Administration Provision Vol. 4 No. 3 (2024): Journal of Management and Administration Provision ]]>
Publisher : <![CDATA[Pusat Studi Pembangunan dan Pemberdayaan ]]>
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DOI: 10.55885/jmap.v4i3.692
<![CDATA[Microgreens are young plants that are harvested in the early stages of growth, generally still in the form of sprouts that are 7-21 days old. In addition to containing high and adequate nutrients, microgreens also contain biotic compounds that are able to increase the body's metabolism. In recent years, the use of microgreens in the culinary world has continued to increase, including in Asia and Indonesia. This study aims to examine the use of microgreens as an additive to Indonesian typical foods by reviewing national and international scientific literature during the period 2020–2025. The method used was a documentation study with a thematic analysis approach to 20 relevant journals. The results of the study show that microgreens have the potential to be an innovative ingredient in the presentation of traditional and modern foods in Indonesia, especially in an effort to improve nutrition, aesthetic value, and market acceptance of healthy foods. A number of challenges such as short shelf life, production costs, and understanding the benefits of microgreens still need to be addressed. The study recommends the integration of microgreens in locally-based culinary innovations as a strategic opportunity in the development of healthy and sustainable food.]]>
