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Journal of Management and Administration Provision
Published by Pusat Studi Pembangunan dan Pemberdayaan
ISSN : 27761282     EISSN : 27761290     DOI : https://doi.org/10.55885/jmap
Core Subject : Economy, Science, Social,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences
Journal of Management and Administration Provision (E-ISSN: 2776-1290, P-ISSN: 2776-1282) is an open access and peer reviewed journal includes all the areas of research activities such as Public Administration, Public Services, Management Studies, Human Resource Management, Economic, Trade, Business Administration, Hospitality Management, Facilities Planning and Management.
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 160 Documents
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Personality Traits of the Regional People's Representative Council (DPRD) of North Kalimantan Province in the Formation of Regional Legal Products Pandi, Mohammad; Ibrahim, Muh. Akmal; Haning, Thahir; Yunus, Muhammad
Journal of Management and Administration Provision Vol. 4 No. 3 (2024): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v4i3.453

Abstract

The legislative function of the Regional People's Representative Council (DPRD) can be seen in how regional legal products are formed. This study aims to analyze the personality traits of the DPRD of North Kalimantan Province for the 2019-2024 period in the formation of regional legal products. This study uses a qualitative research method. Data collection methods include observation, interviews, and documentation. Data sources consist of primary and secondary data. The data analysis technique used is an interactive analysis model. Meanwhile, the informants in this study are the authorized parties and those directly involved in forming regional legal products in the North Kalimantan DPRD for the 2019-2024 period. The results of the study show that the personality traits of the Regional People's Representative Council (DPRD) of North Kalimantan Province in the formation of regional legal products have not been effective. This is because the DPRD of North Kalimantan Province for the 2019-2024 Period has not shown facilitative leadership, DPRD initiatives are still lacking, the attitude of DPRD members sometimes ignores the agreed schedule and their knowledge, level of education and capacity are still limited in the formation of regional legal products.
Collaboration Process in Prevention of Child Marriage in Central Mamuju District Nilmawiah, Nilmawiah; Ansar, Ansar; Ilyas, Gunawan Bata; Kurniawaty, Kurniawaty
Journal of Management and Administration Provision Vol. 5 No. 1 (2025): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v5i1.499

Abstract

Child marriage is a problem for the government area, especially in Central Mamuju Regency. It is a common problem that requires prevention based on collaboration with several stakeholders involved in it. Governance. Research This aims to analyze the collaboration process in the prevention of marriage-age children in Central Mamuju Regency. This study uses qualitative research methods. Data collection methods include observation, in-depth interviews, and study documentation. Data sources consist of primary and secondary data. Data analysis uses interactive data analysis. As for the informants in the study, they are actors involved​ directly in the collaboration process in the prevention of wedding-age children in Central Mamuju Regency.Research results show that the collaboration process in the prevention of wedding-age children in Central Mamuju Regency can it is said Still Not yet walk with good. This is a dialogue between face, commitment in the process of collaboration, and understanding together in the prevention of wedding-age children in Central Mamuju Regency is still Not yet effective, but there is trust built​ between the actors to prevent and suppress the number of wedding-age children. As for the impact of the results so far this is in the process of collaboration in the prevention of wedding-age children in Central Mamuju Regency which has still Not yet shown significant changes.
Managing Goals in the Implementation of Corporate Social and Environmental Responsibility Programs in North Kalimantan Province Tanduklangi, Ferdi Manurun; Ibrahim, Muh. Akmal; Haning , Moh. Thahir; Ahmad , Badu
Journal of Management and Administration Provision Vol. 5 No. 1 (2025): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v5i1.512

Abstract

This study is intended to determine how the implementation of Managing Goals in the Implementation of Corporate Social and Environmental Responsibility Programs in North Kalimantan Province. By that contained in the Regulation of the Governor of North Kalimantan Province Number 11 of 2023. The data is then compiled in a qualitative study. Based on the results of the study, the research findings show that there are differences in the objectives of the three main elements of this TJSLP program. Starting from companies that see this program not purely as a development program but also as a fulfillment of obligations and the government and society view this program as a whole as sustainable development of the social environment of the North Kalimantan community. As well as the differences in the roles carried out by each stakeholder element in implementing the TJSLP program in North Kalimantan Province.
Public Policy Network Implementation: A Case Study in the Development Urban Farming for Sustainable Food Independence in Makassar City Mahyudin, Mahyudin; Ibrahim , Muh. Akmal; Yunus , Muhammad; Syahribulan, Syahribulan; Iskandar, Didik
Journal of Management and Administration Provision Vol. 5 No. 1 (2025): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v5i1.513

Abstract

Urban farming uses land intensification to meet the daily need for fresh fruit and vegetables for residential areas in urban areas. Urban agriculture provides positive value in meeting food needs and practical values ​​that are meaningful for environmental and regional economic sustainability. Urban farming solves the problems above by creating green open space through open land management amid dense buildings and urban settlements. This research aims to analyze the implementation of development network policies for urban farming for sustainable food independence in Makassar City. This research uses a descriptive qualitative approach with data collection methods, namely observation, in-depth interviews, and documentation. The informants in this research are the authorities and are directly involved in the development of urban farming for sustainable food independence in Makassar City. The research results show that the implementation of the development policy network urban farming for sustainable food independence in Makassar City, it still needs to be improved through joint actions carried out between stakeholder. This is because there is still a lack of instructors assisting the Women Farmers Group (KWT) which is the target of the program urban farming in Makassar City. So, this influences the sustainability of the activities of utilizing yard land into productive land which can help in food independence for the people of Makassar City.
Outcomes and Accountability in Cross-Sector Collaboration on the Implementation of Poverty Reduction Policies in North Kalimantan Province Iskandar, Iskandar; Sukri, Sukri; Ibrahim, Muh. Akmal; Hasniati, Hasniati
Journal of Management and Administration Provision Vol. 5 No. 1 (2025): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v5i1.520

Abstract

Poverty is a problem that is generally faced in almost all developing countries, especially densely populated countries like Indonesia. The problem of poverty is considered one of the factors that can hinder the growth of a nation, including Indonesia. One form of poverty in people's lives is through its political aspect, which is shown by the absence of organizations capable of fighting for the interests of the poor. This research aims to analyze outcomes and accountability in cross-sector collaboration in implementing poverty reduction policies in North Kalimantan Province. This research uses a descriptive qualitative approach with data collection methods, namely observation, in-depth interviews, and documentation. The informants in this research are the authorities and are directly involved in cross-sector collaboration on the implementation of poverty reduction policies in North Kalimantan Province. The research results show that there are positive results in the form of increased welfare, education, and access to basic services for the community. Although formal performance assessments at the level of cross-sector coordination have not been carried out, accountability is still maintained through transparent and procedural processes in aid management. This reflects the principle of effective and accountable collaboration in achieving the common goal of reducing poverty.
Building Lasting Relationships: CRM Strategies and Customer Loyalty Maxim Syoftika, Rehan Tri; Rahmiati, Rahmiati
Journal of Management and Administration Provision Vol. 5 No. 1 (2025): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v5i1.521

Abstract

The digital transportation industry faces fierce competition which requires strategies to maintain customer satisfaction and loyalty as is the case with Maxim transportation services. This study identifies the role of customer relationship management mediated by satisfaction on customer loyalty. This research is quantitative research involving 385 respondents with survey research data collection methods. This research adopts research instruments from previous researchers from reputable journals with Likert scale design instruments. The results of this study reveal that CRM and satisfaction are important aspects in creating loyalty for customers. Satisfaction in this case has shown a partial mediating role, this reveals that CRM will be able to create loyalty whether there is a satisfaction value felt by customers or not.  This research recommends that developing Maxim's customer loyalty in Padang City requires a comprehensive CRM strategy. The implementation of this strategy includes Personalization of services through data-based recommendations, Integration of direct communication channels, Improvement of application facilities, such as rating features and digital payments and Management of customer complaints through a clear evaluation system.
Analysis of Marketing Strategy of Gold Savings Products in an Effort to Attract Customer Interest at Bank Syariah Indonesia (Case Study of Bank Syariah Indonesia KCP Marelan) Harahap, Andi Hotmatua; Daulay, Aqwa Naser; Inayah, Nurul
Journal of Management and Administration Provision Vol. 5 No. 1 (2025): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v5i1.557

Abstract

Bank Syariah Indonesia (BSI) is currently facing increasing competition among banking institutions, prompting each bank to enhance service quality and diversify product offerings. In response, an effective marketing strategy is essential to increase public interest, particularly in gold savings products. This study aims to determine the marketing strategy used to attract customers to gold savings at Bank Syariah Indonesia KCP Marelan. The research employs a descriptive method with a qualitative approach. Data sources include both primary data, obtained through observations and interviews, and secondary data. A SWOT analysis is utilized to identify internal and external factors influencing the bank's marketing strategy. The results of the study indicate that BSI KCP Marelan falls into quadrant I of the SWOT matrix, which represents a strong and opportunistic position. This suggests that the bank possesses significant internal strengths and is well-positioned to capitalize on external opportunities. The recommended marketing strategy is the SO (Strength-Opportunity) strategy, which involves using internal strengths such as rising gold prices and adherence to sharia principles to leverage external opportunities. This strategy includes promoting the security and religious alignment of gold savings to build customer trust, introducing the product more widely, and ensuring that pricing remains accessible. The bank’s position in quadrant I enables it to act aggressively and proactively in the market, allowing it to achieve marketing targets effectively. Overall, the study highlights the importance of aligning strengths with opportunities in order to develop an optimal marketing strategy for increasing customer interest in gold savings products at BSI KCP Marelan.
The Influence of Midwife Performance Determinant Factors on Service Quality at Aji Batara Agung Dewa Sakti Regency Hospital, Kutai Kartanegara Sugiyarti, Sugiyarti; Yuliaty, Farida; Asnar, Etty Sofia Mariati; Paramarta, Vip
Journal of Management and Administration Provision Vol. 5 No. 1 (2025): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v5i1.524

Abstract

The purpose of this study is to examine the relationships between service performance and the variables of motivation, rewards, workload, supervision, and training.  This study's methodology is quantitative in nature.  A total of 36 midwives from Aji Batara Agung Dewa Sakti Hospital made up the study's sample.  Data for the study were gathered via questionnaire answers, and with the use of the SEM PLS software, SEM techniques were used for analysis.  Data analysis findings indicate that training, supervision, workload, incentives, and motivation all have a major impact on service quality.  According to this conclusion, the quality of the resultant service improves with the amount of these five variables.  Nevertheless, there is no meaningful correlation between the reward variable and service quality.  According to this study, management at Aji Batara Agung Dewa Sakti Hospital in Kutai Kartanegara Regency must give priority to managing these crucial elements in order to enhance service quality.
The Effect of Product Quality, Promotion, and Design on the Purchase Decision of Fipper Brand Footwear Products in Surabaya Saddam, Muhammad; Noor, Asmirin; Kuswandi, Kuswandi
Journal of Management and Administration Provision Vol. 5 No. 2 (2025): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v5i2.562

Abstract

The purpose of this study was to determine the effect of product quality, promotion, and design on purchasing decisions for Fipper brand footwear products in Surabaya, both individually and simultaneously. In addition, this study also attempted to identify the factors that most influence purchasing decisions for Fipper footwear products. The independent variables used are Product Quality (X1), Promotion (X2), and Design (X3), while the dependent variable is Purchase Decision (Y). In this study, the sample taken was 100 people in Surabaya who use Fipper brand footwear products using random sampling techniques. Data collection was carried out by indirect observation and distributing questionnaires to Fipper product users in Surabaya. This study uses Multiple Linear Regression Analysis based on SPSS software. From the results of the T-Test analysis, it is known that product quality (X1) and promotion (X2) do not have a significant effect on purchasing decisions for Fipper footwear products in Surabaya. On the other hand, the design variable (X3) has a significant effect on purchasing decisions, so that design is the main factor influencing consumer decisions. In addition, an R² value of 0.585 or 58.5% was obtained. This means that product quality, promotion, and design together have a positive influence on purchasing decisions for Fipper brand footwear products.
Inhibiting and Supporting Factors that Influence Caregiver Performance Aristyanto, Moh. Fahri Wahyu; Nawawi, Juanda; Arifin, Indar
Journal of Management and Administration Provision Vol. 5 No. 2 (2025): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v5i2.580

Abstract

The Institute of Public Administration (IPDN) is a civil service educational institution that aims to form cadres of state civil servants with integrity, discipline, and professionalism. As a long-term government effort to support bureaucratic reform, IPDN provides free education to selected cadets, who after graduating are immediately appointed as civil servants. This study aims to evaluate the performance of caregivers, especially Kasat Dharma, in forming the personality of cadets at IPDN South Sulawesi Campus. This study uses a descriptive qualitative approach, with data collection methods through semi-structured interviews, observation, and documentation. Informants were determined through purposive sampling techniques that included caregivers, cadets, and campus structural officials. The results of the study showed that the performance of Kasat Dharma was quite good in terms of coaching, although there were still obstacles in interpersonal communication and coordination between units. Based on Herzberg's two-factor theory, it was found that supporting factors for Kasat Dharma's performance include intrinsic motivation such as moral responsibility, pride in the results of coaching, and high dedication. Meanwhile, inhibiting factors include the limited number of caregivers, minimal training, lack of supporting facilities, and a less than optimal coordination system. The combination of these two factors affects the stability and effectiveness of the overall performance of caregivers. Therefore, improving the work environment and strengthening the support system needs to be done in order to maintain and improve the performance of caregivers in a sustainable manner.

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