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Journal of Management and Administration Provision
Published by Pusat Studi Pembangunan dan Pemberdayaan
ISSN : 27761282     EISSN : 27761290     DOI : https://doi.org/10.55885/jmap
Core Subject : Economy, Science, Social,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences
Journal of Management and Administration Provision (E-ISSN: 2776-1290, P-ISSN: 2776-1282) is an open access and peer reviewed journal includes all the areas of research activities such as Public Administration, Public Services, Management Studies, Human Resource Management, Economic, Trade, Business Administration, Hospitality Management, Facilities Planning and Management.
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 160 Documents
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Effectiveness of Teamwork Excellence Training: A Case Study at PT ICI Manado Djuuna, Meykel; Danang, Surya; Jusuf, Sabrun
Journal of Management and Administration Provision Vol. 5 No. 3 (2025): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v5i3.710

Abstract

This study aims to improve team performance at PT. Insan Cerdas Indonesia (ICI), Ranotana Branch, through a psychological intervention in the form of the "Teamwork Excellence" training program. The research began with an assessment that identified psychological dysfunctions within the team, such as ineffective communication, unclear role division, and low psychological safety. The methodology employed was a combination of qualitative and quantitative approaches, including observation, structured interviews with the HR Manager and Branch Head, as well as psychological assessments using the Training Needs Analysis (TNA) and Team Climate Inventory (TCI). The intervention was conducted with seven staff members through a one-day experiential training. The results showed significant improvements in vision clarity, participative safety, task orientation, and support for innovation. Participants' average posttest scores increased by 18.57% compared to the pretest. Qualitative findings also indicated enhanced initiative, openness in communication, and team cohesion after the intervention. The study concludes that well targeted psychological interventions can effectively enhance team dynamics. It is recommended that the organization continue sustainable development programs to maintain and further improve team performance.
The Effect of Mental Accounting and Heuristics on Financial Behavior with Self-Efficacy as Moderator Barek, Titya Advianti P.; Djuuna, Meykel; Danang, Surya
Journal of Management and Administration Provision Vol. 5 No. 3 (2025): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v5i3.711

Abstract

This study aims to analyze the effect of mental accounting and heuristics on financial behavior, with self-efficacy as a moderating variable in Insan Corporation Manado employees. This research is motivated by the empirical phenomenon that the majority of employees show financial behavior that does not reflect the principles of good financial management, such as the tendency to make impulsive purchases, lack of budget planning and the dominance of emotional decisions. The method used is a quantitative approach with survey techniques using online questionnaires (google form) distributed to 131 respondents.  Data analysis was carried out using Structural Equation Modeling - Partial Leas Squares (SEM-PLS). The results showed that mental accounting has a positive and significant influence on financial behavior with a sig. value of 0.000, as well as heuristics have a positive and significant influence on financial behavior with a sig. value of 0.000. Furthermore, self-efficacy is proven to positively and significantly moderate the relationship between mental accounting and financial behavior (sig. value of 0.045), and negatively moderate the relationship between heuristics and financial behavior (sig. value of 0.043). Thus, it can be concluded that mental accounting and heuristics play a significant role in shaping employees' financial behavior, while self-efficacy is the main psychological factor that can strengthen or weaken their influence. A person's level of confidence in managing their finances plays an important role in encouraging more adaptive and rational financial behavior.
Self-Efficacy and Locus of Control on Performace Moderated by Organizational Culture Yenti, Surnaini Isma; Sandi, Hendrik Heri
Journal of Management and Administration Provision Vol. 5 No. 3 (2025): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v5i3.729

Abstract

This study aims to analyze the influence of Self-Efficacy and Locus of Control on Employee Performance with Organizational Culture as a Moderator at the Class I TPI Padang Immigration Office. The reason for conducting this study is the discovery of low employee performance levels through a pre-survey, as well as the importance of self-efficacy and locus of control in improving performance in the public service environment. The method used in this study is a quantitative approach with total sampling technique involving 74 respondents. To analyze the data, Structural Equation Modeling Partial Least Square (SEM-PLS) was used with the help of SmartPLS software. The findings of this study indicate that: (1) self-efficacy has a positive and significant influence on employee performance (β = 0.376, p = 0.000), (2) locus of control has a positive and significant influence on employee performance (β = 0.412, p = 0.000), (3) organizational culture positively and significantly moderates the relationship between self-efficacy and employee performance (β = 0.254, p = 0.031), (4) organizational culture positively and significantly moderates the relationship between locus of control and employee performance (β = 0.104, p = 0.000). This study also confirms Goal Setting Theory as a theoretical foundation, showing that setting clear and specific goals can increase employee motivation and performance. The results of this study provide practical contributions for the management of the Class I TPI Padang Immigration Office to set measurable and challenging goals and create an organizational culture that supports the sustainable achievement of employee performance.
Enhancing ERP Research through the Integration of Complementary Frameworks Brings New Insights and a Holistic Approach to Understanding Enterprise Resource Planning Alam, Roslina; Tenrisau, Muhammad Aksan; Amirullah, Amirullah
Journal of Management and Administration Provision Vol. 5 No. 2 (2025): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v5i2.733

Abstract

Since the early 1990s, the complexity of ERP systems has posed a challenge for practitioners, but the amount of empirical research exploring new ERP projects has increased over the past ten years. The progress of information technology (IT) has been disrupted by the emergence of new trending and rapidly evolving topics, causing the focus of information systems (IS) research to continuously shift to new issues before the theory or normative knowledge for existing topics is fully developed. The situation occurring in ERP research reflects a problem hindering the progress of the IS discipline: widespread dissatisfaction with the delay between the practical issues faced by practitioners and the normative knowledge generated by academic research. Using ERP as an example, this paper presents two main arguments: (a) IT-based innovations can be addressed by recognizing the important patterns behind each emerging IT phenomenon; and (b) once these important patterns are recognized, a complementary logic between variance- and process-oriented lessons can be proposed, which benefits the advancement of the ERP research model and provides relevant and timely practical lessons.
Postponement of the Inauguration of the Council Secretary at Bone Regency DPRD: Impact on Government Administration Yusmar, Syarifuddin; Kahar, Abdul; HM, Syarifuddin; Asdar, Muhammad; ⁠Erviandy, ⁠Erviandy
Journal of Management and Administration Provision Vol. 4 No. 3 (2024): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v4i3.286

Abstract

The delay in opening the DPRD Secretary in Bone Regency also underscores the issue of bureaucratic processes and how it affects governance more generally. This paper evaluates administrative, political and social consequences of the delay through a qualitative literature review approach that relies on accredited national and international journals and applicable regulatory documents. The results indicate that the unfilled office of the Secretary interfered with the administrative coordination between the executive and the legislative branch and caused delays in making decisions, budget planning, and even formulating legislative policies. Politically, this demotion of the Speaker of the DPRD to provide a recommendation without a valid reason served only to create more tension between the two branches, undermine cooperation, and extend the periods of political confrontations. In social terms, the halted process gave the impression of lack of transparency and political interference, as it weakened the institutional trust of the population in government and destroyed the reputation of democratic governance. The analysis of regulatory institutions also demonstrates that Government Regulation No. 18 of 2016 allows the Speaker a high degree of discretionary power, which, when abused, may hinder the running of the administrative machinery and undermine institutional credibility. To overcome these, the research suggests reforms to demystify the processes, improve communication between the executive and legislative departments, redefine the power of the Speaker to be objective and improve transparency with oversight and mediation procedures. It is also necessary not only to avoid administrative stalemates but also to ensure that people have faith in democratic procedures. The example of Bone Regency can therefore underpin valuable lessons regarding the connection between procedural compliance, institutional stability and the quality of governance during the era of decentralization in Indonesia.
Analysis of Supervision and Audit Strategy in Improving Compliance of BPJS Employment Participant Companies Sirait, Wira Junjungan; Mujahid, Mujahid; Syuthi, Nurmadhani Fitri
Journal of Management and Administration Provision Vol. 3 No. 3 (2023): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v3i3.348

Abstract

This study explores the effectiveness of supervision and inspection strategies employed by BPJS Ketenagakerjaan to enhance compliance among participant companies. Through a descriptive approach, interviews were conducted with internal (BPJS inspectors) and external (company representatives) stakeholders. The findings reveal that strategies focusing on Law Enforcement (sanction enforcement, compliance collaboration, and supervision enhancement) and Collection (digitalization and collaboration) have been well-implemented and understood across different organizational levels. Key factors influencing strategy success include effective communication, adequate resources, appropriate attitudes, and streamlined bureaucracy. Insights from both BPJS inspectors and company respondents underscore the significance of these strategies in fostering compliance with BPJS Ketenagakerjaan programs. This research contributes to understanding the pivotal role of supervision and inspection in regulatory compliance within social security frameworks.
The Effect of Service Quality and Trust on Customer Loyalty with Satisfaction as an Intervening Variable in Three Star Hotels, Palembang Tania, Luthfia Renalda; Rahmanita, Myrza; Ingkadijaya, Rahmat; Karo, Pelliyezer Karo
Journal of Management and Administration Provision Vol. 4 No. 2 (2024): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v4i2.361

Abstract

This research aims to analyze the direct and indirect influence of the variables Service Quality, Trust, Satisfaction and Customer Loyalty. The method used in this research is a quantitative method with primary andsecondary data collection techniques, including observation, questionnaires and literature study. The number of respondents involved in this research was 115 people, and data collection was carried out using instruments that focused on the variables studied. Data analysis was carried out using Smart-PLS software. Based on the results showed that satisfaction has a significant influence on customer loyalty Apart from that, trust also has a significant influence on satisfaction, and the influence of trust on customer loyalty through satisfaction shows significant results. Trust and satisfaction are important factors that influence customer loyalty in three-star hotels in Palembang City. The results of this research also show that the other four variables, namely the direct influence of service quality on customer loyalty, as well as the influence of service quality on trust and satisfaction, have an insignificant influence. Therefore, to increase customer loyalty to three-star hotels in Palembang, it is necessary to look for other factors that have a stronger and more significant influence.
Analysis of Consumer Preferences on Mitsubishi Vehicles Putra, Mario Pradana; Eddyono, Fauziah
Journal of Management and Administration Provision Vol. 4 No. 2 (2024): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v4i2.363

Abstract

The increasingly competitive automotive industry makes consumer preferences a key to market success. This study analyzes consumer preferences for Mitsubishi vehicles, focusing on the factors of product, price, and location. The research method employed is a survey, with questionnaires distributed to 178 respondents as a sample. The collected data were analyzed using conjoint analysis to identify the factors that most influence consumer preferences.  The results indicate that the product dimension is the primary factor affecting consumer preferences, more dominant than price and dealer location. These findings imply that Mitsubishi needs to continually enhance product quality, innovate in technology, and strengthen digital services to maintain consumer loyalty and optimize marketing strategies in the automotive market.
Human Resource Development Strategy in Improving Service Excellent Agsal, A. Asih Yustiana; Djabar, Sadly Abdul; Suyuti, Nurmadhani Fitri
Journal of Management and Administration Provision Vol. 3 No. 3 (2023): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v3i3.366

Abstract

This research aims to find out the Human resource development strategy in improving Service Excellent at PT. Penjaminan Kredit Daerah (Jamkrida) South Sulawesi, a Regional Owned Enterprise of the South Sulawesi Provincial Government. This research was conducted at PT. Penjaminan Kredit Daerah (Jamkrida) South Sulawesi. The data used were primary data and secondary data. Data collection was done through observation, interview, and documentation techniques. The data that has been collected is then processed and analyzed descriptively through the stages of data reduction, data presentation, and conclusion drawing. The results of this study indicate that to improve Service Excellent at PT. Penjaminan Kredit Daerah (Jamkrida) South Sulawesi, HRD conducts regular training and development to improve service quality so that it is expected to satisfy customers / prospective customers. Training and development of human resources carried out by PT. Penjaminan Kredit Daerah (Jamkrida) South Sulawesi include service excellence training or excellent service which aims to provide the best service to customers/prospective customers and socialization of consumer complaint resolution in Financial Services Business Actors. Good complaint handling will increase consumer confidence, which in turn can also increase consumer loyalty. In the end, customer loyalty will increase the company's revenue potential (profitability). It can be concluded that providing training to employees is the main strategy carried out by the HRD of PT. Penjaminan Kredit Daerah (Jamkrida) South Sulawesi, to increase service excellent and work productivity.
Maritime Cultural Events in South Sulawesi an Analytical Review of Implementation and Its Impact Syafruddin, Syafruddin; Dewi, Surya; Mulya, Rizky Adhy Satria
Journal of Management and Administration Provision Vol. 4 No. 2 (2024): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v4i2.373

Abstract

Maritime Cultural Events in South Sulawesi have become a tourism magnet attracting global tourists and delivering significant economic impact to the local community. This article provides an analytical review of the implementation of maritime cultural events in South Sulawesi by analyzing the event's potential, factors supporting its success, and its impacts on the tourism sector and local cultural preservation. In this context, the study employs qualitative and descriptive approaches to delve into the dynamics of maritime cultural event implementation, including SWOT analysis to evaluate the strengths, weaknesses, opportunities, and threats influencing event development. The review identifies complexities and challenges involved while offering strategies to enhance promotion, protection, and development of this cultural heritage to ensure sustainability and long-term benefits for South Sulawesi.

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