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E-JRM
Published by Universitas Islam Malang
ISSN : 23026200     EISSN : -     DOI : 10.33474
Core Subject : Economy,
Economics, Econometrics & Finance
E-JRM : Elektronik Jurnal Riset Manajemen merupakan salah satu jurnal publikasi ilmiah yang diterbitkan oleh Fakultas Ekonomi Dan Bisnis , Universitas Islam Malang dengan nomor ISSN 2302-6200 yang memiliki fokus keilmuan pada bidang Manajemen Keuangan, Manajemen Pemasaran, Manajemen Sumber Daya Manusia, Manajemen Operasional Manajemen Strategi, dan Kewirausahaan. E-JRM : Elektronik Jurnal Riset Manajemen telah terindeks pada Google Scholar, Crossref, Garuda (Garba Rujukan Digital), Dimension, and registered in ICI (Index Copernicus International). Secara umum, artikel-artikel yang diterbitkan oleh E-JRM : Elektronik Jurnal Riset Manajemen merupakan karya ilmiah yang memberikan kontribusi bagi pengembangan dan penyebaran ilmu pengetahuan di bidang manajemen dan bisnis. Pembaca utama E-JRM : Elektronik Jurnal Riset Manajemen adalah akademisi, mahasiswa, praktisi, pebisnis, pemasaran, manajemen keuangan, dan mereka yang tertarik dengan manajemen dan bisnis.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 2,638 Documents
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Pengaruh Motivasi Dan Pengembangan Karir Terhadap Kepuasan Kerja Pada Karyawan (Studi pada PT.JAPFA COMFEED INDONESIA) Mochammad Fikri Alfandy; Budi Wahono; Khalikussabir Khalikussabir
E-JRM : Elektronik Jurnal Riset Manajemen E-JRM : Elektronik Jurnal Riset Manajemen Vol. 12 No. 01
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

Abstract The purpose of this research is to describe job satisfaction, motivation and career development and to know the influence of motivation and career development to job satisfaction at PT. Japfa Comfeed Indonesia employees. The method in this research is using quantitative method. The sample of this research is PT. Japfa Comfeed Indonesia employees by using non probability sampling that is purposive sampling, that is counted 62 respondents. Methods in using data using questionnaires. The analysis process used in this research is the multiple regression analysis. The result of this research indicate that simultaneously motivation and career development has positive and significant effect to job satisfaction at PT. Japfa Comfeed Indonesia employees. While partially motivation has positive and significant effect to job satisfaction and career development has positive and significant effect to job satisfaction at PT. Japfa Comfeed Indonesia employee. Keywords : Job Satisfaction, Motivation, Career Development
Pengaruh Service Quality Terhadap Customer Loyalty Dengan Customer Satisfaction Sebagai Variabel Intervening Di Front One Inn De Laia Malang Nur Rohmah Dhuhaini; Muhammad Ridwan Basalamah; Budi Wahono
E-JRM : Elektronik Jurnal Riset Manajemen E-JRM : Elektronik Jurnal Riset Manajemen Vol. 12 No. 02
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

Abstract The intense competition for hotels in Malang City makes hotel managers try to improve the quality of their services so that customers feel satisfied and customer loyalty can be created. Therefore, understanding and studying the effect of service quality on customer loyalty by mediating customer satisfaction at Front One Inn De Laia Malang becomes the purpose of conducting this research. This type of research is Explanatory research with a quantitative approach. The data source is primary, by distributing questionnaires to 83 respondents through likert scale assessment. Simple Random Sampling is the sampling technique in this study. The data analysis method applied through the SPSS version 25 program was Instrument Test (Validity Test, Reliability Test), Normality Test, Path Analysis, Sobel and Hypothesis Test (Partial Test {t Test}. Obtained research data stated that service quality directly had a positive and significant effect on customer satisfaction at Front One Inn De Laia Malang, service quality had a positive and significant effect on customer loyalty at Front One Inn De Laia Malang, customer satisfaction had a positive and significant effect on customer loyalty at Front One Inn De Laia Malang. Meanwhile, the acquisition from the test indirectly prove that costumer satisfaction has an effect as a mediating relationship between service quality to costumer loyalty at Front One Inn De Laia Malang. Keywords: Service Quality, Customer Loyalty, Customer Satisfaction
Pengaruh Daya Tarik Wisata, Harga Tiket, Dan Aksesibilitas Terhadap Kepuasan Wisatawan Di Wisata Alam Setigi Gresik Ahmad Rizqi Al Aisar; N. Rachma; Rahmawati Rahmawati
E-JRM : Elektronik Jurnal Riset Manajemen E-JRM : Elektronik Jurnal Riset Manajemen Vol. 12 No. 01
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

Abstract This research is to find out and analyze tourist attractions, ticket prices and accessibility to tourist satisfaction in Gresik setigi nature tourism. The population in the study was natural tourist attractions setigi Gresik. The sampling technique uses purposive sampling which is a sample collection technique based on certain criteria with 100 respondents. The analysis technique uses multiple linear regression analysis. The results showed that the variables of tourist attractions (X1), ticket prices (X2) and accessibility (X3) had a contribution to the tourist satisfaction variable (Y) of 70.7% and the remaining 29.3% was explained by other independent variables that were not in the study. And simultaneously and partially tourist attraction, ticket price and accessibility have a significant effect on tourist satisfaction.  Keywords: Tourist Attraction, Ticket Price, Accessibility, Tourist Satisfaction
Pengaruh Online Customer Review, Promo Special Event Day, Dan Star Seller Terhadap Keputusan Pembelian Pada Marketplace Shopee Candra Kurniawati Ningsih; Eka Farida; Kartika Rose Rachmadi
E-JRM : Elektronik Jurnal Riset Manajemen E-JRM : Elektronik Jurnal Riset Manajemen Vol. 12 No. 02
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract The aim of this study is to determine the effect of online customer reviews, special event day promotions and purchasing decisions of star vendors in Shopee Marketplace. The data used in this study used primary data to determine the number of active business students and distributed surveys and secondary data to the participants. The universe of this study was the students of Malang Islamic University Faculty of Economics in 2019, 2020 and 2021, while the sample of this study was 70 participants according to certain criteria. The analytical method used in this study is a multi -linear analysis that uses F tests and T tests to test hypotheses. Research shows that it has a significant impact on purchasing decisions at the Shopee Marketplace. On the other hand, online customer reviews and special event day promotions have a significant impact on the purchasing decisions of Shopee Marketplace, and star sellers may not affect the purchasing decisions of Shopee Marketplace. Keywords: Online Customer Reviews, Special Event Day Promos, Star Sellers
Pengaruh E-Commerce Dan Word Of Mouth Marketing Terhadap Keputusan Pembelian Kopi ( Studi Pada Konsumen Produk Kopi PT Taman Delta Indonesiadi Kawasan Industri Terboyo Kota Semarang) Muhammad Wifaqul Azmi; Abdul Kodir Djaelani; Restu Millaningtyas
E-JRM : Elektronik Jurnal Riset Manajemen E-JRM : Elektronik Jurnal Riset Manajemen Vol. 12 No. 01
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

Abstract PT Taman Delta Indonesia is a company engaged in a comprehensive coffee business including coffee processing from private plantations, coffee bean marketing, and coffee export. PT Taman Delta Indonesia is located in the Terboyo industrial area of Semarang and is one of the leading green coffee exporters and coffee makers in Indonesia. This coffee company focuses on the quality of processing, roasting, and distributing its products. This study aims to determine and analyze the influence of E-Commerce and Word Of Mouth Marketing on the Purchase Decision of PT.Taman Delta Indonesia coffee.This study uses quantitative methods. The population in this study are consumers who have purchased the product and filled out the rating grade on the Tokopedia, Lazada and coffee shopee applications at PT Taman Delta Indonesia from October to November. The data collection technique is by distributing questionnaires. The sample of this research was taken by using purposive sampling technique with the Malhotra formula totaling 125 respondents to TdI coffee consumers. The variables in this study are E-Commerce (X1) Word Of Mouth (X2), and Purchase Decision (Y). The data analysis methods used are instrument test, normality test, classical assumption test, multiple linear regression analysis test hypothesis test, and test the coefficient of determination with the help of SPSS 20.0 software for windows.The results of this study indicate that 1.E-Commerce and Word Of Mouth Marketing Influence on Purchase Decisions 2.E-Commerce affect purchasing decisions. 3. Word Of Mouth Marketing has an effect on purchasing decisions. Keywords: E-Commerce, Word Of Mouth Marketing and Purchase Decision
Pengaruh Pelatihan, Kompensasi Dan Motivasi Kerja Terhadap Kinerja Karyawan PT. Second Best Packing (SBP) Mojokerto Hanik Uswatul Munawaroh; Abdul Kodir Djaelani; Afi Rachmat Slamet
E-JRM : Elektronik Jurnal Riset Manajemen E-JRM : Elektronik Jurnal Riset Manajemen Vol. 12 No. 02
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

Abstract This study aims to examine and explain the Influence Of Training, Compensation And Work Motivation On Employee Performance At Pt. Second Best Packing (Sbp) Mojokerto. This type of research includes is quantitative. Data analysis used is multiple linear regression. Determination of the sample using the formula slovin and obtained a sample of 72 respondents. To solve the problems in this study using SPSS with the help of validity test, reliability test, normality test, multiple linear regression analysis, multicollinearity test, heteroscedasticity test, F test, and t test. The results showed that simultaneously. The variables Training, Compensation, Work Motivation , significant simultaneously significant effect on Employee Performance (Y). And there is a partial influence between the Effect Of Training (X1), Compensation (X2) Work Motivation (X3), Employee Performance (Y)  Keywords: Training (X1), Compensation (X2) Work Motivation (X3), Employee Performance (Y)
Preferensi Mahasiswa Dalam Memilih Organisasi Fitria Ana Lestari; Pardiman Pardiman; Rahmawati Rahmawati
E-JRM : Elektronik Jurnal Riset Manajemen E-JRM : Elektronik Jurnal Riset Manajemen Vol. 12 No. 01
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract Organization is any form of union between two or more people who work together for common purposes and are formally bound in a fellowship in which there is always a relationship between a person or group of people called leaders and one or other people called subordinates (Hari Sulaksono, 2015: 1). The purpose of this study was to determine Student Preferences in Choosing Organizations in UNISMA student activists. The sample in this study was 88 respondents with the technique used in this study purposive sampling. The results of this study show that: 1. The combination of attributes that are considered the most important is at the social level, Organizational Goals, Perceptions of seniors, Values of Responsibility and honesty 2. Attributes based on interests are organizational characteristics 3. The most important attribute level is the image of the organization in the values of responsibility and honesty, organizational characteristics are found in organizational goals, motivation from seniors is found in perceptions of seniors, and development is in social attitudes. Keyword : Preferences, Organizational Image, Organizational Characteristics, Motivation From Seniors, Self-Development.
Pengaruh Beauty Vlogger, Brand Image, Harga dan Label Halal Terhadap Keputusan Pembelian Produk Kosmetik Make Over Pada Toko Kosmetik Arum Beauty Shop Lawang Widya Rizqi Kusuma Wardhani; Rois Arifin; Andi Normaladewi
E-JRM : Elektronik Jurnal Riset Manajemen E-JRM : Elektronik Jurnal Riset Manajemen Vol. 12 No. 01
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract This study aims to identify and analyze beauty vloggers, brand image, prices and halal labels that simultaneously and partially influence the purchase decision of Make Over cosmetic products. This research is located in the Arum Beauty Shop Lawang cosmetic shop. This type of research uses descriptive quantitative. The data used is primary data, obtained from interviews and questionnaires filled out directly by respondents who are consumers of the Arum Beauty Shop cosmetic shop. The sample used is 100 respondents.Data analysis was carried out using the SPSS 26 program. The sampling technique used was purposive sampling. The data analysis technique in this study used multiple linear regression. The results of this study indicate that beauty vlogger, brand image, price and halal label have a significant positive effect on purchasing decisions for Make Over cosmetic products. Keywords: Beauty Vlogger, Brand image, Price, Halal Label.
Pengaruh Proses Rekrutmen, Seleksi, Dan Pelatihan Kerja Terhadap Kinerja Driver Online PT Gojek Indonesia Cabang Kota Malang Nabilah Qotrunada; Rois Arifin; Andi Normaladewi
E-JRM : Elektronik Jurnal Riset Manajemen E-JRM : Elektronik Jurnal Riset Manajemen Vol. 12 No. 02
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract  The purpose of this study was to determine the influence of the recruitment process, selection and job training on the performance of online drivers of PT Gojek Indonesia Malang City Branch. The data source of this research is primary data obtained from answers to questions when distributing questionnaires to online drivers of PT Gojek Indonesia Malang City Branch. The sample method used is Accidental Sampling. The number of samples in this study were 92 respondents. The data analysis method is using multiple linear regression analysis with classical assumption tests and statistical tests. The results showed: (1) the recruitment process has a significant effect on the performance of online drivers, (2) selection has a significant effect on the performance of online drivers, (3) job training has no significant effect on the performance of online drivers. Keywords: Recruitment Process, Selection, Job Training, and  The Performance
Pengaruh Online Marketing, Dan E-Service Quality Terhadap Loyalitas Pelanggan Online Shop Yoya Outfit Malang Wicaksono Deni Prasongko; Muhammad Ridwan Basalamah; Budi Wahono
E-JRM : Elektronik Jurnal Riset Manajemen E-JRM : Elektronik Jurnal Riset Manajemen Vol. 12 No. 01
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract This study aims to describe the effects of online marketing and e-service quality on customer loyalty at the online shop Yoya Malang, both partially and together. The population is the Instagram followers of Yoya Outfit Malang's online shop consumers, totaling 276. There were a total of 73 samples collected. Respondents in this study were consumers of Yoya Outfit products who were selected through the purposive sampling method. Data testing techniques used in this study included validity testing, reliability testing, the classical assumption test, multiple linear regression analysis, hypothesis testing, and the coefficient of determination of the study. The results of this study indicate that the quality of online marketing electronic services has a simultaneous and partially significant effect on customer loyalty. Keywords: Online Marketing, E-Service Quality,Customer Loyalty

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