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DEDDY IBRAHIM RAUF
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INDONESIA
(JUMPER)
Published by PT. Maju Malaqbi Makkarana
ISSN : -     EISSN : 29883784     DOI : 10.59971/jumper
Core Subject : Economy, Humanities, Social,
Humanities Economics, Econometrics & Finance Social Sciences
Journal Management & Economics Review : JUMPER is a journal for publishing research results on business decisions, processes and activities in actual business settings. Theoretical and empirical advances in buyer behavior, finance, organizational theory and behavior, marketing, risk and insurance and international business are regularly evaluated. Published for executives, researchers and scholars, the Journal helps apply empirical research to practical situations and theoretical findings to the realities of the business world.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 187 Documents
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The Role of E-Government Implementation, Transparency, Responsiveness, and Trust in Enhancing Citizen Satisfaction Muhammad Nur; Herwantono; Yenniwati Sinaga; Samuel Indrayana
Journal Management & Economics Review (JUMPER) Vol. 4 No. 1 (2026): July
Publisher : Malaqbi Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/jumper.v4i1.1230

Abstract

The present research will focus on the importance of the implementation of e-government, transparency, responsiveness, and trust for enhancing citizen satisfaction. The fast development of information and communication technologies has prompted governmental agencies to implement electronic systems which should provide efficient and good-quality services to their citizens. Even though there is already much evidence about the extensive use of e-government systems, differences in the level of service provided can imply that some other governance factors such as transparency, responsiveness, and trust can affect the perception and evaluation of services provided to the public. This research will use a quantitative methodology and a cross-sectional survey design. The sample of 120 people was used for collecting data. All respondents have experience in using e-government systems and have answered a number of questions regarding their satisfaction with the process. Multiple linear regression was applied for data analysis, and it revealed that implementation of e-government, transparency, responsiveness, and trust positively affect citizen satisfaction. Among these variables, trust is the most influential one as it reflects the importance of citizen trust in government institutions. The developed model explains 61% of the variance in the level of citizen satisfaction.
Determinants of Construction Workers’ Safety Performance: Examining the Effects of K3 Implementation, Safety Training, Safety Leadership, and Work Discipline Herotje Siwi; Jedithjah Naapia Tamedi Papia; Franciscus Josep Tulung; Meike Negawati Kesek
Journal Management & Economics Review (JUMPER) Vol. 4 No. 1 (2026): July
Publisher : Malaqbi Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/jumper.v4i1.1231

Abstract

The construction project is a risky undertaking that involves exposure to several types of occupational hazards. Consequently, it is necessary to improve the safety performance of construction workers to ensure successful completion of the project and reduce risk at the workplace. This study will analyze the factors affecting safety performance by looking at the impact of K3, safety training, safety leadership, and work discipline on safety performance. A quantitative explanatory research approach was applied in this study, whereby a sample of 150 construction workers was identified via survey technique. Data collection was carried out using structured questionnaires rated on a five-point Likert scale and analyzed using multiple linear regression with SPSS software. The results reveal that K3 implementation, safety training, safety leadership, and work discipline have a positive and significant impact on safety performance. Out of all four variables, work discipline affects safety performance the most, followed by safety leadership, K3 implementation, and safety training. In this respect, the model has an explanatory power of 67.9%.
The Effect of Competitive Strategy, Resource Capability, and Market Orientation on SMEs Performance Mislan Sihite; Gusti Marliani; Indra Darmawan; Muhammad Abduh
Journal Management & Economics Review (JUMPER) Vol. 4 No. 2 (2026): August
Publisher : Malaqbi Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/jumper.v4i2.1232

Abstract

The Effect of Competitive Strategy, Resource Capability, and Market Orientation on SMEs Performance
The Role of Big Data Analytics, Digital Capability, and Agility on Firm Competitiveness in Indonesia Mardani Eka Ningrum; Nurul Ulya; Imran Iskandar; Muhammad Nur Arafah
Journal Management & Economics Review (JUMPER) Vol. 4 No. 1 (2026): July
Publisher : Malaqbi Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/jumper.v4i1.1233

Abstract

In this study, the impact of Big Data Analytics, Digital Capability, and Organizational Agility on Firm Competitiveness in Indonesia was analyzed. Being a part of the rapidly developing digital era, it becomes necessary for organizations to apply data-driven approaches, improve their digital competencies and develop agility to ensure competitiveness. A quantitative research design was used in the study. A cross-sectional survey involving 220 responses from managers and professionals was used in this case. The data obtained in the process of the survey were analyzed using the Structural Equation Modeling (SEM). It can be stated that each of Big Data Analytics, Digital Capability, and Organizational Agility impacts Firm Competitiveness positively and significantly. However, Digital Capability is the most influential variable. Organizational Agility has more impact on Firm Competitiveness than Big Data Analytics. Thus, the studied variables explain 68.3% of variance of Firm Competitiveness. Therefore, it can be stated that Firm Competitiveness in the digital era is determined by the application of technologies and organizational agility.
The Influence of Service Quality, Customer Experience, Perceived Value, and Brand Trust on Customer Loyalty in Digital Service Platform Milcha Handayani Tammubua; Irwan Ardiansah; Sugeng Riyadi; Reza Fauzi Nazar
Journal Management & Economics Review (JUMPER) Vol. 3 No. 12 (2026): June
Publisher : Malaqbi Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/jumper.v3i12.1235

Abstract

The rapid growth of digital service platforms has intensified competition among service providers, making customer loyalty a critical factor for achieving long-term business success. This study aims to examine the influence of service quality, customer experience, perceived value, and brand trust on customer loyalty in digital service platforms. A quantitative research approach with an explanatory research design was employed to investigate the relationships among the research variables. Data were collected through a structured questionnaire using a five-point Likert scale and distributed to users of digital service platforms through purposive sampling. The collected data were analyzed using descriptive statistics, reliability testing, validity testing, and multiple linear regression analysis. The findings indicate that service quality, customer experience, perceived value, and brand trust each have a positive and significant influence on customer loyalty. Simultaneously, these four variables significantly explain customer loyalty, indicating that they collectively contribute to customers' intentions to continue using digital service platforms. Among the independent variables, brand trust was identified as the strongest predictor of customer loyalty, followed by customer experience, service quality, and perceived value. These findings suggest that fostering customer loyalty requires organizations to focus not only on delivering high-quality services but also on creating positive customer experiences, enhancing customers' perceived value, and building strong brand trust through reliable and secure digital services. The study contributes to the marketing and consumer behavior literature by providing empirical evidence regarding the determinants of customer loyalty in digital service platforms and offers practical implications for managers seeking to improve customer retention and long-term business performance.
Transformational Leadership, Organizational Culture, and Knowledge Sharing on Innovation Performance Alimuddin
Journal Management & Economics Review (JUMPER) Vol. 4 No. 1 (2026): July
Publisher : Malaqbi Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/jumper.v4i1.1236

Abstract

This study aims to examine the effects of transformational leadership, organizational culture, and knowledge sharing on innovation performance. Using a quantitative approach with a cross-sectional survey design, data were collected from 200 employees across various industries using a structured questionnaire. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results indicate that transformational leadership and organizational culture have positive and significant effects on innovation performance. In addition, knowledge sharing is found to have the strongest direct influence on innovation performance. The findings also reveal that transformational leadership and organizational culture significantly enhance knowledge sharing, which in turn contributes to improved innovation outcomes. Furthermore, knowledge sharing is proven to mediate the relationships between transformational leadership and innovation performance, as well as between organizational culture and innovation performance. These results highlight the importance of integrating leadership practices, cultural values, and knowledge-sharing mechanisms to foster innovation. This study contributes to the literature by providing a comprehensive model that explains how leadership and organizational factors interact through knowledge sharing to enhance innovation performance. Practically, the findings suggest that organizations should prioritize transformational leadership development, cultivate a supportive organizational culture, and encourage knowledge-sharing practices to achieve sustainable innovation and competitive advantage.
Analyzing the Role of Responsiveness, Empathy, Reliability, and Customer Satisfaction on Service Recovery Effectiveness Herry Windawaty; Endang Yuliasih; Nadia Dwi Irmadiani; Marjuki
Journal Management & Economics Review (JUMPER) Vol. 4 No. 1 (2026): July
Publisher : Malaqbi Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/jumper.v4i1.1237

Abstract

Service failures are inevitable in service organizations, making effective service recovery an essential strategy for maintaining customer satisfaction and long-term relationships. This study aims to analyze the role of responsiveness, empathy, reliability, and customer satisfaction in influencing service recovery effectiveness. A quantitative research approach was employed using a cross-sectional survey design. Data were collected through structured questionnaires distributed to 210 customers who had experienced service recovery following a service failure. The collected data were analyzed using descriptive statistics, reliability analysis, correlation analysis, and multiple linear regression. The findings indicate that responsiveness, empathy, reliability, and customer satisfaction all have positive and statistically significant effects on service recovery effectiveness. Among these variables, customer satisfaction was identified as the strongest predictor, followed by reliability, responsiveness, and empathy. The regression model explained 74.1% of the variance in service recovery effectiveness, indicating that these variables collectively provide substantial explanatory power. The results suggest that organizations should adopt comprehensive service recovery strategies that combine prompt responses, empathetic communication, reliable service delivery, and continuous efforts to improve customer satisfaction. By integrating these dimensions into service management practices, organizations can strengthen customer trust, enhance loyalty, and improve overall organizational performance. This study contributes to the literature on service recovery by providing empirical evidence regarding the combined influence of service quality dimensions and customer satisfaction on service recovery effectiveness, while also offering practical implications for managers seeking to improve customer relationship management.
The Influence of Digital Literacy, Technology Adoption, and Innovation Capability on MSME Business Performance Ikhwatun Hasanah; Reza Fauzi Nazar; Muhamad Sigid Safarudin; Noorhani Dyani Laksmi
Journal Management & Economics Review (JUMPER) Vol. 4 No. 2 (2026): August
Publisher : Malaqbi Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/jumper.v4i2.1252

Abstract

Micro, Small, and Medium Enterprises (MSMEs) play a significant role in economic growth, employment generation, and business development. However, the rapid advancement of digital technologies and increasing market competition require MSMEs to enhance their capabilities to remain competitive and sustainable. This study aims to examine the influence of digital literacy, technology adoption, and innovation capability on MSME business performance. The study employs a quantitative research approach using a cross-sectional survey design. Data were collected from 200 MSME owners and managers through a structured questionnaire and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings reveal that digital literacy, technology adoption, and innovation capability have positive and significant effects on MSME business performance. Digital literacy enables MSME owners to effectively utilize digital technologies and improve decision-making processes. Technology adoption contributes to operational efficiency, broader market access, and enhanced customer engagement. Meanwhile, innovation capability demonstrates the strongest influence on business performance, indicating that MSMEs with greater abilities to develop new products, services, and business processes achieve superior business outcomes. The results support the Resource-Based View (RBV), which suggests that valuable organizational resources and capabilities contribute to competitive advantage and improved performance. The study highlights the importance of strengthening digital competencies, encouraging technology utilization, and fostering innovation among MSMEs to achieve sustainable growth and competitiveness in the digital economy. The findings provide valuable insights for policymakers, business support institutions, and MSME practitioners in designing strategies to improve MSME performance.
Employee Engagement, Leadership Style, and Work Motivation on Employee Performance Inganatul Khasanah; Teguh Setiawan Wibowo; Murthada; Noorhani Dyani Laksmi
Journal Management & Economics Review (JUMPER) Vol. 4 No. 2 (2026): August
Publisher : Malaqbi Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/jumper.v4i2.1253

Abstract

This study aims to examine the influence of employee engagement, leadership style, and work motivation on employee performance. A quantitative research approach was employed using a cross-sectional survey design. Data were collected from 200 employees through a structured questionnaire measured on a five-point Likert scale. The data were analyzed using descriptive statistics, validity and reliability tests, and multiple linear regression analysis. The results indicate that employee engagement, leadership style, and work motivation have positive and significant effects on employee performance, both partially and simultaneously. Among the independent variables, leadership style was found to have the most dominant influence on employee performance, followed by work motivation and employee engagement. The coefficient of determination (R²) shows that 55.5% of the variance in employee performance can be explained by the three variables, while the remaining 44.5% is influenced by other factors not examined in this study. These findings highlight the importance of effective leadership, high employee engagement, and strong motivation in enhancing employee performance. The study provides practical implications for organizations to develop integrated human resource strategies that focus on leadership development, employee involvement, and motivational systems to achieve optimal organizational outcomes.
The Influence of Remote Work Flexibility, Digital Leadership, Employee Engagement, and Work-Life Balance on Organizational Commitment in Hybrid Work Environments Chairul Hakim; Joko Ariawan; Inganatul Khasanah; Noorhani Dyani Laksmi
Journal Management & Economics Review (JUMPER) Vol. 4 No. 3 (2026): September
Publisher : Malaqbi Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/jumper.v4i3.1254

Abstract

The rapid adoption of hybrid work environments has transformed organizational practices and employee experiences, requiring a deeper understanding of the factors that influence organizational commitment. This study aims to examine the influence of remote work flexibility, digital leadership, employee engagement, and work-life balance on organizational commitment in hybrid work settings. Using a quantitative approach with a cross-sectional survey design, data were collected from employees working under hybrid systems and analyzed using Structural Equation Modeling (SEM). The findings reveal that all four variables have a positive and significant effect on organizational commitment. Among them, employee engagement emerges as the strongest predictor, followed by work-life balance, digital leadership, and remote work flexibility. These results indicate that while structural factors such as flexibility and leadership are important, psychological and well-being factors play a more dominant role in fostering employee commitment. The study highlights the importance of integrating flexible work arrangements with supportive leadership and employee-centered practices to enhance engagement and work-life balance. This research contributes to the literature by providing a comprehensive framework for understanding organizational commitment in hybrid work environments and offers practical implications for organizations seeking to improve employee retention and performance in the modern workplace.

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