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Purniadi Putra
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INDONESIA
Southeast Asia Journal of Graduate of Islamic Business and Economics
Published by Institut Agama Islam Sultan Muhammad Syafiuddin Sambas
ISSN : -     EISSN : 28300335     DOI : https://doi.org/10.37567/sajgibe.v2i1.2262
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
Jurnal SAJGIBE terbit tiga kali setahun. Artikel harus ditulis dalam bahasa Inggris dan Indonesia, jurnal peer-review, dan mengkhususkan diri pada Ekonomi Islam. Semua makalah, artikel penelitian yang masuk ke jurnal online ini akan direview oleh 2 (dua) reviewer. Setelah naskah dikirimkan oleh penulis melalui proses pengiriman online, editor jurnal menyaring manuskrip dan memutuskan apakah akan mengirimkannya untuk tinjauan sejawat penuh atau tidak. Hanya setelah menyelesaikan penyaringan awal, naskah dikirim ke satu atau lebih peninjau sejawat. Akhirnya, editor jurnal atau dewan editorial jurnal mempertimbangkan laporan peer reviewer dan membuat keputusan akhir untuk menerima atau menolak manuskrip untuk diterbitkan. Artikel penelitian yang diterima akan tersedia secara online.
Arjuna Subject : Ilmu Ekonomi, Ekonometrika dan Keuangan (semua kategori) - Ilmu Ekonomi, Ekonometrika dan Keuangan (Lain-Lain)
Articles 80 Documents
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Analysis of Service Quality Issues in J&T Express Using Check Sheets, Pareto Chart, and Fishbone Diagram Desty Hapsari Kirana; Abyan Yaskur Mulki; Jevon Monahan Tulus Sidabutar
SOUTHEAST ASIA JOURNAL oF GRADUATE OF ISLAMIC BUSINESS AND ECONOMICS Vol. 4 No. 3 (2026): January
Publisher : Pascasarjana, Institut Agama Islam Sultan Muhammad Syafiuddin Sambas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37567/sajgibe.v4i3.4996

Abstract

This study investigates the recurring service quality issues at J&T Express, a prominent logistics company in Indonesia. The rapid growth of the logistics industry, fueled by the rise in online shopping, has resulted in significant challenges in maintaining service quality. Frequent customer complaints, such as lost packages, damaged goods, wrong deliveries, and poor response to inquiries, were identified through customer feedback on various online platforms. To address these issues, the study employs quality management tools including check sheets, Pareto charts, and fishbone diagrams. Check sheets were used to systematically record customer complaints and identify the most frequent issues. The Pareto chart, based on the 80/20 principle, highlighted that a small number of issues, such as lost packages, contributed significantly to the overall complaints. The fishbone diagram helped in identifying the root causes of these problems, uncovering issues in areas such as technology, human resources, operational processes, materials, and environmental factors. Based on the analysis, the study proposes targeted recommendations for improving service quality at J&T Express. These recommendations include strengthening tracking systems, enhancing customer service responsiveness, improving package handling procedures, and implementing standardized operational processes. The findings of this study contribute to the understanding of service quality management in the logistics sector and offer practical insights for companies looking to enhance customer satisfaction.
A Systematic Review Of Digital Indicatiors Digital Indicators For Brand Awarenesss Measurement Ifghaniyafi Farras, Joval; Dwisanto, Raden Rifqi; Akbar, Adhadian
SOUTHEAST ASIA JOURNAL oF GRADUATE OF ISLAMIC BUSINESS AND ECONOMICS Vol. 4 No. 3 (2026): January
Publisher : Pascasarjana, Institut Agama Islam Sultan Muhammad Syafiuddin Sambas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37567/sajgibe.v4i3.5009

Abstract

This study evaluates digital metrics used to capture initial brand awarenesss perceptions, compares their operational implementation across social media platforms, examines their underlying theoretical foundations, and assesses the interdisciplinary methodologies employed. Following a structured systematic literature review aligned with PRISMA guidelines, we screened studies published up to 2024 using predefined inclusion criteria, resulting in a final sample of fifty empirical studies and review articles. These studies encompass quantitative, qualitative, and mixed‑methods research and focus on platforms such as Facebook, Twitter, Instagram, TikTok, and selected regional networks. The findings indicate that advanced computational approaches particularly those integrating sentiment analysis, social network metrics, and machine learning techniques improve sentiment classification accuracy, strengthen construct validity, and enhance the predictive validity of digital brand awarenesss measures. However, the literature reveals a persistent lack of standardized cross‑platform operationalization and limited theoretical coherence. Although a wide range of theoretical models informs metric development, many studies rely on implicit, fragmented, or weakly articulated foundations, constraining causal interpretation and cumulative theory building. The study contributes to both theory and practice by clarifying these limitations and offering directions for the development of more consistent, comparable, and theoretically grounded measures of digital brand awarenesss in an increasingly complex social media landscape
Work Motivation as a Mediator of the Influence of Leadership Style and Work Environment on Employee Work Discipline at PT. Pertamina Patra Niaga Integrated Terminal Palembang Sari sakarina; Farah Raudha Fitrinia; Rosalina Pebrica Mayasari
SOUTHEAST ASIA JOURNAL oF GRADUATE OF ISLAMIC BUSINESS AND ECONOMICS Vol. 4 No. 3 (2026): January
Publisher : Pascasarjana, Institut Agama Islam Sultan Muhammad Syafiuddin Sambas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37567/sajgibe.v4i3.5020

Abstract

Work discipline is a crucial factor in ensuring operational effectiveness, especially in companies engaged in the energy distribution sector. This study aims to analyse the influence of leadership style and work environment on employee work discipline with work motivation as a mediating variable at PT. Pertamina Patra Niaga Integrated Terminal Palembang. The study uses a quantitative approach with a survey method targeting permanent employees. Data was collected through questionnaires and analysed using path analysis. The results show that leadership style and work environment have a positive and significant effect on work motivation. Work motivation also has a positive and significant effect on work discipline. Furthermore, work motivation was found to mediate the influence of leadership style and work environment on employee work discipline. These findings emphasise the importance of effective leadership and a conducive work environment in enhancing employee motivation and work discipline in the energy distribution sector.
Mediation Model Of Job Satisfaction In The Relationship Between Digital Competence, Work Motivation, And The Performance Of Civil Servants Rima Santy; Djatmiko Noviantoro; Nasir
SOUTHEAST ASIA JOURNAL oF GRADUATE OF ISLAMIC BUSINESS AND ECONOMICS Vol. 4 No. 3 (2026): January
Publisher : Pascasarjana, Institut Agama Islam Sultan Muhammad Syafiuddin Sambas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37567/sajgibe.v4i3.5085

Abstract

This study aims to analyse the effect of digital competence and work motivation on the performance of Civil Servants (ASN) with job satisfaction as a mediating variable at the Regional Secretariat of South Sumatra Province. The study uses a quantitative approach with an explanatory design. The research sample consisted of 85 ASNs selected through stratified random sampling from a total population of 553 employees. Data analysis was performed using Partial Least Squares–Structural Equation Modelling (PLS-SEM) with the assistance of SmartPLS 4. The results showed that digital competence and work motivation had a positive and significant effect on job satisfaction (β=0.342; p<0.001 and β=0.428; p<0.001). Digital competence and work motivation also have a significant effect on civil servant performance (β=0.246; p=0.007 and β=0.287; p=0.002). Job satisfaction was found to have a significant effect on civil servant performance (β=0.445; p<0.001) and partially mediated the relationship between digital competence and work motivation on performance. The research model showed strong predictive power with an R² value of 0.871 for job satisfaction and 0.724 for civil servant performance. These findings confirm that improving digital competence and work motivation must be integrated with strategies to increase job satisfaction in order to encourage optimal civil servant performance in the era of digital transformation in government
Strengthening The Competency- And Performance-Based Performance Allowance System Through Work Motivation Mediation In The Context Of Local Bureaucratic Reform Sartika Sari; Sari Sakarina; Dian Yulistarini
SOUTHEAST ASIA JOURNAL oF GRADUATE OF ISLAMIC BUSINESS AND ECONOMICS Vol. 4 No. 3 (2026): January
Publisher : Pascasarjana, Institut Agama Islam Sultan Muhammad Syafiuddin Sambas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37567/sajgibe.v4i3.5086

Abstract

Bureaucratic reform requires strengthening the performance allowance system, which should not only be based on formal achievements but also consider the competence and work motivation of civil servants. This study aims to analyse the influence of competence and performance on performance allowances, with work motivation as a mediating variable in the General Affairs and Equipment Bureau of the South Sumatra Provincial Secretariat. The study uses a quantitative approach with the Structural Equation Modelling–Partial Least Square (SEM-PLS) method. The research sample consisted of 112 civil servants determined through saturated sampling techniques. The analysis results show that competence and performance have a positive and significant effect on work motivation and performance allowances. Work motivation was found to partially mediate the relationship between competence and performance allowances (VAF = 25.2%) and between performance and performance allowances (VAF = 21.7%). The coefficient of determination values indicate the model's strong predictive power, with R² of 0.941 for work motivation and 0.782 for performance allowances. These findings confirm that the effectiveness of the performance allowance system in the public sector requires strengthening competencies and managing work motivation as internal psychological mechanisms. This study provides theoretical contributions to the development of performance-based remuneration models and practical implications for the formulation of human resource management policies in the local bureaucracy.
Digitalization Of Zakat Through Innovation In Sharia Financial Technology As A Form Of Fiscal Transformation Islamic At Baznas Yuana, Anik Gita; Nindyah Siska Handayani; Sri Utami
SOUTHEAST ASIA JOURNAL oF GRADUATE OF ISLAMIC BUSINESS AND ECONOMICS Vol. 4 No. 2 (2025): September
Publisher : Pascasarjana, Institut Agama Islam Sultan Muhammad Syafiuddin Sambas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37567/sajgibe.v4i2.5097

Abstract

This study aims to analyze the implementation of zakat digitalization through Islamic financial technology innovation as a form of Islamic fiscal transformation at the National Zakat Agency (BAZNAS). Using a descriptive qualitative approach, data were collected through in-depth interviews with BAZNAS leaders, staff, as well as zakat payers (muzakki) and recipients (mustahiygk) involved in the digital zakat system. The results reveal that digital zakat platforms, the BAZNAS Management Information System (SIMBA), and the integration of Syariah QRIS have significantly enhanced the efficiency, transparency, and accountability of zakat fund management. Moreover, the utilization of Islamic fintech has strengthened public trust and positioned zakat as an essential fiscal instrument promoting justice and equitable economic distribution. However, several challenges remain, including low digital literacy, data security concerns, and limited human resource competence in technology management. Strengthening institutional capacity, crosssector collaboration, and digital education are crucial strategies to optimize this transformation. Hence, BAZNAS has the potential to become a national model for sustainable and equitable Islamic fiscal transformation driven by technology.
The Effect Of Work Stress and Emotional Intelligence On Job Satisfaction And Its Impact On The Performance Of Nurses At Palembang Bari Regional General Hospital Desiana; Djatmiko Noviantoro; Nashir; Sari Sakarina
SOUTHEAST ASIA JOURNAL oF GRADUATE OF ISLAMIC BUSINESS AND ECONOMICS Vol. 5 No. 1 (2026): May
Publisher : Pascasarjana, Institut Agama Islam Sultan Muhammad Syafiuddin Sambas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37567/sajgibe.v5i1.5111

Abstract

A hospital is an integral part of a health and social organisation with various functions, particularly in providing services, preventing, and treating diseases in the community. Nurses, as "the caring profession," play a crucial role in providing quality healthcare services in hospitals. Nurses are the most important human resource in hospitals due to their dominant number (55-65%), therefore, attention is needed to ensure nurse performance in carrying out their duties and functions in healthcare services to patients. A nurse's ability to manage emotions will determine the level of stress a nurse feels, which will then affect job satisfaction and ultimately affect their performance. The purpose of this study was to determine the effect of work stress and emotional intelligence on job satisfaction and its impact on nurse performance at Palembang BARI Regional Hospital. This study used a Structural Equation Model (SEM) operated through the Partial Least Square (PSL) programme. The sampling technique in this study employed stratified random sampling with 73 samples. The results of the hypothesis test showed that job stress affects nurse job satisfaction at Palembang BARI Regional Hospital with a statistical t value of 3.744 > 1.96 or P Value 0.000 < 0.05. Emotional intelligence affects job satisfaction with a statistical t value of 5.276 > 1.96 or P Value 0.000 < 0.05. Job stress affects nurse performance with a statistical t value of 4.443> 1.96 or P Value 0.000 <0.05. Emotional intelligence influences performance with a t statistic of 3.286 > 1.96 or a P Value of 0.001 < 0.05. Job satisfaction influences nurse performance with a t statistic of 5.409 > 1.96 or a P Value of 0.000 < 0.05. The results of this study have implications for managerial policies that can be used as a reference by management in determining the priority scale of what policies should be implemented.
The Effect Of Transformational Leadership Style And Work Motivation On The Performance Of Production Cooperative Members In The Digital Age With Job Satisfaction As An Intervening Variable (A Study Of Production Cooperatives In Agricultural Plantations In Angga Atmawardhana; Sari Sakarina; Rosalina Febrica Mayasari
SOUTHEAST ASIA JOURNAL oF GRADUATE OF ISLAMIC BUSINESS AND ECONOMICS Vol. 5 No. 1 (2026): May
Publisher : Pascasarjana, Institut Agama Islam Sultan Muhammad Syafiuddin Sambas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37567/sajgibe.v5i1.5112

Abstract

This study aims to analyze the influence of transformational leadership style and work motivation on member performance in Plantation Production Cooperatives in Banyuasin Regency, with job satisfaction as an intervening variable. The phenomenon of performance in cooperative organizations is crucial to study in order to understand how the role of leadership and internal motivation of employees can optimize organizational productivity. The research method used is quantitative with a population of 100 cooperative members. The sampling technique uses saturated sampling (census), where all members of the population are respondents. Primary data were collected through questionnaires and analyzed using the Structural Equation Modeling (SEM) method based on Partial Least Square (PLS). The results show that transformational leadership style and work motivation have a positive and significant effect on job satisfaction. Furthermore, job satisfaction is proven to play a significant role as a mediating variable in linking leadership style and motivation to member performance. Statistical findings show the $R^2$ value for the job satisfaction variable of 0.975, which indicates that 97.5% of the variance in job satisfaction is explained by this model. Meanwhile, the R2 value for member performance reached 0.992, indicating that leadership style, motivation, and job satisfaction simultaneously explained 99.2% of the variance in member performance, while the remaining 0.8% was influenced by factors outside the research model. This study recommends enhancing aspects of transformational leadership to strengthen job satisfaction, which will ultimately maximize sustainable organizational performance.
The Impact Of Toserba Abdussalam On Economic Activities M. Basri; Baisuni; Fatimah; Siti Solihah; Siti Khoirunnisa; Kholilah
SOUTHEAST ASIA JOURNAL oF GRADUATE OF ISLAMIC BUSINESS AND ECONOMICS Vol. 5 No. 1 (2026): May
Publisher : Pascasarjana, Institut Agama Islam Sultan Muhammad Syafiuddin Sambas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37567/sajgibe.v5i1.5191

Abstract

The presence of modern retail outlets in rural areas has the potential to influence the economic dynamics of MSME operators. This study aims to analyse the impact of the Abdussalam Supermarket on the economic activities of MSMEs in Pasak Village. The study employs a descriptive approach using both quantitative and qualitative methods through observation, interviews, and questionnaires administered to MSME operators in the vicinity of the supermarket. Data were analysed using descriptive statistics, pre- and post-test comparisons regarding the supermarket’s presence, and linear regression analysis. The results indicate that the Abdussalam Supermarket has a dual impact. Its presence enhances business efficiency through easier access to raw materials, price stability, and local economic circulation; however, it also creates competition, leading to a decline in turnover for some SMEs. These findings suggest that the adaptability of business operators is a key factor in determining the economic impact experienced. The study concludes that the Abdussalam Supermarket acts as both a driver and a challenge for SMEs. Synergy between the supermarket management, SME operators, and the village government is required to optimise positive impacts and support sustainable local economic growth.
Eradicating Cultural Poverty In Sambas Regency Using A Partnership Model From The Perspective Of Islamic Development Economics Purnamasari, Wulan; Refor Diansyah; Tari Indriani; Syukron Wahyudi; Resvan
SOUTHEAST ASIA JOURNAL oF GRADUATE OF ISLAMIC BUSINESS AND ECONOMICS Vol. 5 No. 1 (2026): May
Publisher : Pascasarjana, Institut Agama Islam Sultan Muhammad Syafiuddin Sambas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37567/sajgibe.v5i1.5217

Abstract

The suboptimal state of economic development in Sambas Regency has resulted in the community living in cultural poverty, effectively sidelined amidst the abundance of natural resources in the region. Using the perspective of Islamic Development Economics, this study aims to formulate empowerment strategies that place justice and brotherhood as the main foundations for realising equitable and sustainable community welfare in Sambas Regency. The solution proposed is a Partnership Model for Community Economic Welfare Development that integrates the roles of the government, Sharia institutions, the private sector, and the community through the principles of Ta’awun and Syarikah. This model encompasses five strategic pillars: policy partnerships based on ukhuwah, Sharia investment and financing (mudharabah), expertise management (syarikah abdan), and collective entrepreneurship (syarikah al-inan). Through this synergy, it is hoped that an inclusive economic ecosystem will be created in Sambas Regency, where the community plays an active role as the primary agent in managing the region’s economic sovereignty in accordance with the principles of Maqashid al-Syariah.

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