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Riza Bahtiar Sulistyan
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Jl. Sumatra No.118-120, Tegal Boto Lor, Sumbersari, Kec. Sumbersari, Kabupaten Jember, Jawa Timur, Indonesia
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INDONESIA
Relasi : Jurnal Ekonomi
Published by Institut Teknologi dan Sains Mandala
ISSN : 02162431     EISSN : 25029525     DOI : https://doi.org/10.31967/relasi
Core Subject : Economy, Science, Social,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences
Relasi : Jurnal Ekonomi is an open access journal on economics, management, accounting, and business. This journal published two times a year (January and July) by Institut Teknologi dan Sains Mandala. E-ISSN 2502-9525, P-ISSN 0216-2431. Focus and scope - Economics Development, Micro and Macro Economics, Entrepreneurship, Human Resource Management, Financial Management, Marketing Management, Strategic Management, Operating Management, Accounting Behavior, Public Sector Accounting, Accounting Management, Tax, Business Development, and Business Innovation.
Arjuna Subject : Ilmu Ekonomi, Ekonometrika dan Keuangan (semua kategori) - Ilmu Ekonomi, Ekonometrika dan Keuangan (Lain-Lain)
Articles 320 Documents
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Rancangan Usulan Program Employee Engagement Menggunakan Pendekatan Design Thinking Pada Collega Group Yunita Riski; Cecep Safa'atul Barkah
Relasi : Jurnal Ekonomi Vol 21 No 2 (2025): Juli - Desember
Publisher : Institut Teknologi dan Sains Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/relasi.v21i2.1002

Abstract

The purpose of this study is to assess the condition of employee engagement and to offer employee engagement program recommendations to Collega Group. This study employed a mixed method with concurrent embedded research design and using a design thinking approach. Data sources included interviews, questionnaires, brainstorming sessions, and literature review. The stages of design thinking are followed while doing data analysis techniques on both qualitative and quantitative data. The study's findings indicate that, although 52.09% of Collega Group employees agree that they currently have employee engagement, there are still a number of issues that need to be resolved right away in order to maximize the conditions for employee engagement at Collega Group. These issues must be addressed in order to develop an employee engagement program using a design thinking approach. The issue that has to be resolved right away is making the most of division heads' position as leaders with the ability to oversee employee performance. The Micro Mentoring and One-on-One Meeting programs have been chosen as the programs to address these issues based on the difficulties identified.
Penilaian Costumer Service Indeks Pada Cafe-Cafe Di Jalan Semeru Utama Jember Toni Herlambang; Aditya Dimas Pratama
Relasi : Jurnal Ekonomi Vol 21 No 2 (2025): Juli - Desember
Publisher : Institut Teknologi dan Sains Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/relasi.v21i2.1066

Abstract

Nowadays, the number of cafés in every region of Indonesia, including in Jember district, especially in the campus area is increasing. However, the existence or ability to survive of each café is very diverse. This type of research is quantitative and qualitative research in the form of numbers and qualitative data expressed in words. The results showed that the level of customer satisfaction was in the satisfied category with a Costumer Service Index (CSI) value of 71.04 percent. The results also show that there is a positive influence between service level and satisfaction. The higher the service level, the higher the level of satisfaction. In addition, the results also show that there is a negative influence between the level of expectations and the level of satisfaction. The higher the level of expectation, the lower the level of satisfaction.
Pengaruh Kualitas Produk, Kualitas Layanan dan Harga terhadap Loyalitas Pelanggan (Studi pada Pengguna Provider Internet Kartu XL Wilayah Tangerang Selatan) Rina Ayu Vildayanti; Fuad Fajar Saputra
Relasi : Jurnal Ekonomi Vol 21 No 2 (2025): Juli - Desember
Publisher : Institut Teknologi dan Sains Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/relasi.v21i2.927

Abstract

Penelitian ini bertujuan untuk melihat Pengaruh Kualitas Produk, Kualitas Layanan dan Harga Terhadap Loyalitas Pelanggan Pada Pengguna Provider Kartu XL Wilayah Tangerang Selatan Populasi dalam penelitian ini adalah pengguna provider internet kartu XL di Tangerang Selatan. Sampel yang digunakan sebanyak 96 responden. Teknik pengambilan sampel Non Probability Sampling. Metode Accidental Sampling. Instrumen penelitian berbentuk kuesioner dengan Skala Likert. Diolah menggunakan Statistical Program for Social Science (SPSS) versi 25. Secara parsial Kualitas Produk berpengaruh signifikan terhadap Loyalitas Pelanggan, Kualitas Layanan berpengaruh signifikan terhadap Loyalitas Pelanggan, Harga berpengaruh signifikan terhadap Loyalitas Pelanggan. Secara simultan Kualitas Produk, Kualitas Layanan dan Harga berpengaruh terhadap Loyalitas Pelanggan.
Pengaruh Sosialisasi Perpajakan, Kualitas Pelayanan, dan Sanksi Perpajakan terhadap Kepatuhan WP dengan Kesadaran Wp Sebagai Variabel Intervening Trixa Eka Wahyu Hidayat; Eko Budi Satoto; Ni Nyoman Putu Martini
Relasi : Jurnal Ekonomi Vol 21 No 2 (2025): Juli - Desember
Publisher : Institut Teknologi dan Sains Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/relasi.v21i2.1016

Abstract

This research aims to test and analyze the influence of tax socialization, service quality, and tax sanctions on taxpayer compliance with taxpayer awareness as an intervening variable. Type of quantitative research. The sample in this research was taken from existing population values ​​using the Slovin formula, the sample population used was 100 respondents, statistical tests used Warp PLS 6.0. The results of the research prove that Tax Socialization has a positive and significant effect on Taxpayer Awareness at KPP Pratama Jember, Service Quality has a positive and significant effect on Taxpayer Awareness at KPP Pratama Jember, Tax Sanctions Taxation has a positive and significant effect on Taxpayer Awareness at KPP Pratama Jember, Tax Socialization has a positive and significant effect on Taxpayer Compliance at KPP Pratama Jember, Service Quality has no positive and significant effect on Taxpayer Compliance at KPP Pratama Jember, Tax Sanctions have no positive and significant effect on Taxpayer Compliance at KPP Pratama Jember, Taxpayer Awareness has a positive and significant effect on Taxpayer Compliance at KPP Pratama Jember, Tax Socialization has a positive and significant effect on Taxpayer Compliance at KPP Pratama Jember with the variable Taxpayer Awareness as an intervening variable, Service Quality has no positive effect and significantly on Taxpayer Compliance at KPP Pratama Jember with the Taxpayer Awareness variable as the intervening variable, Tax Sanctions do not have a positive and significant effect on Taxpayer Compliance at KPP Pratama Jember with the Taxpayer Awareness variable as the intervening variable.
S Model Pengentasan Kemiskinan dengan Multidimenstional Poversty Index Bagi Eks-Pekerja Migran Indonesia Wanita di Jawa Timur Sayekti Suindyah Dwiningwarni; Sri Juni Woro Astuti; Suyanto Suyanto; Syamsiyah Yuli Dwi Andari
Relasi : Jurnal Ekonomi Vol 21 No 2 (2025): Juli - Desember
Publisher : Institut Teknologi dan Sains Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/relasi.v21i2.1095

Abstract

Data on ex-Indonesian Migrant Workers (PMI) is unavailable at the central, regional, and regional levels. This is because ex-PMIs never report their whereabouts if they are no longer working abroad, nor do village officials ever collect data on former -PMIs. This differed from PMI's conditions when it became PMI, a foreign exchange supplier for countries, regions, and regions. This research aims to (1) map the condition of ex-PMI women from employment, economic, and social data; (2) formulate a model for alleviating poverty for ex-PMI women. The method used is a survey method and a quantitative approach. This research was conducted in TulungAgung district, with 300 respondents. The data analysis method used is quantitative descriptive. Research results (1) survey results: (a) in the villages of Besole, Besuki, and TanggulTurus, data was found that there were approximately 474 female ex-PMIs, (b) 65.6% of female ex-PMIs had no income, (c) 32.4% ex-PMI Women do not work. (2) MPI calculation results show that Besuki and TanggulTurus villages produce the lowest MPI value, 0.033, while Besole village produces the lowest MPI value, 0.066. This shows that Besuki, TanggulTurus, and Besole villages are in the very low poverty classification.
Manajemen Investasi Publik dalam Mendukung Pembiayaan Pembangunan di Indonesia Petra Ginting; Novie Indrawati Sagita
Relasi : Jurnal Ekonomi Vol 21 No 2 (2025): Juli - Desember
Publisher : Institut Teknologi dan Sains Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/relasi.v21i2.1097

Abstract

The target of Indonesia Emas 2045 in accordance with the direction of RPJPN 2025 - 2045 which is in line with the sustainable development of the country causes the state budget (APBN) to continue to increase over time. The role of public participation in financing state development can be an option for the government to go through public investment instruments issued by the government. Based on this, researchers are interested in conducting research entitled “Public Investment Management in Supporting Development Financing in Indonesia”. The research method used is descriptive qualitative method using a combination of literature study and field study. Researchers in conducting research collaborate two variables from the study results from the International Monetary Fund, namely Public Investment Management Assesment (PIMA) and George R Terry and Talidzuhu Ndraha through his book Kybernology (New Government Science), namely Government Management. Based on the results of this research, it can be concluded that in the implementation of public investment management, the government implements the four elements of public investment management from the IMF study. The government ensures that the issuance of public investment instruments, including Government Securities (SBN), is in accordance with the urgency of national development needs. The government also allocates the utilization of public investment to the right sectors and projects. Supervision is carried out by the government with the help of both government agencies / independent institutions at the central and regional levels.
Pengaruh Kualitas Layanan dan Acsescebility Terhadap Kepuasan Masyarakat Pada Dinas Kependudukan dan Pencatatan Sipil Kabupaten Jember Suprihatin Aminingsih; Nurul Qomariah; Ni Nyoman Putu Martini G
Relasi : Jurnal Ekonomi Vol 21 No 2 (2025): Juli - Desember
Publisher : Institut Teknologi dan Sains Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/relasi.v21i2.1120

Abstract

Penelitian ini menggunakan pendekatan analisis kuantitatif untuk mengukur pengaruh  antar varabel. Tujuan penelitian untuk mengetahui dan menganalisis pengaruh  kualitas  layanan  dan  acsescebility terhadap kepuasan masyarakat pada Dinas Kependudukan dan Pencatatan Sipil Kabupaten Jember. Populasi dalam penelitian ini penduduk kabupaten jember pada periode tahun 2023 yaitu 2.584.233 jiwa, sampel penelitian ini adalah 170 responden. Teknik pengambilan sampel dilakukan menggunakan accidental sampling. Analisis data dan permodelan persamaan struktural dengan menggunakan software Warp PLS 6.0. Hasil penelitian H1 membuktikan kualitas layanan berpengaruh signifikan terhadap kepuasan masyarakat, H2 membuktikan acsescebility berpengaruh signifikan terhadap kepuasan masyarakat.
Pengaruh Cyberloafing terhadap Perilaku Kerja Inovatif Dimediasi oleh Komitmen Afektif Agustina Paula Theresia Putri Lahallo; Wayan Gede Supartha
Relasi : Jurnal Ekonomi Vol 21 No 2 (2025): Juli - Desember
Publisher : Institut Teknologi dan Sains Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/relasi.v21i2.1111

Abstract

The globalization of the workforce due to technological advancements creates challenges in attracting and retaining talented employees. Job demands trigger work actions; employees are required to perform work behaviors to meet standards. This research analyzes the influence of Cyberloafing on Innovative Work Behavior mediated by Affective Commitment. Based on the Theory of Planned Behavior. The quantitative associative study, conducted from December 2023 to January 2024, sampled 154 respondents from PT. Bank Pembangunan Daerah Bali. Data analysis was performed using SEM-PLS. Cyberloafing has no effect on Innovative Work Behavior, as employees use the internet without disrupting productivity or creativity. Affective Commitment positively influences Innovative Work Behavior, employees feel emotionally connected to the organization and support innovation. Cyberloafing negatively affects Affective Commitment. Cyberloafing negatively affects Innovative Work Behavior, fully mediated by affective commitment. Increasing Innovative Work Behavior through cross-divisional training, enhancing affective commitment with greater employee efforts, and regulating personal internet access reducing Cyberloafing.
Pengaruh Kompetensi SDM, Sarana Prasarana, dan Metode Pembelajaran terhadap Kepuasan Peserta Didik melalui Kualitas Alumni sebagai Variabel Intervening Anistya Meinar Rosidah; M Thamrin; Abadi Sanosra
Relasi : Jurnal Ekonomi Vol 21 No 2 (2025): Juli - Desember
Publisher : Institut Teknologi dan Sains Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/relasi.v21i2.1211

Abstract

The Teaching Hospital is a hospital that aims to provide integrated health, education and research services in the fields of medical and/or dental education, continuing education and other health education in a multi-professional manner. Teaching hospitals are required to be able to encourage student satisfaction. The aim of this research is to analyze the influence of human resource competence, facilities and infrastructure, and learning methods on the quality of alumni and student satisfaction. This research uses a quantitative approach and is summarized as explanatory research. The population in this study was 300 Co-Ass Doctors at dr. Soebandi Hospital. The research sample referred to the Slovin Formula as many as 171 respondents. Data analysis uses Structural Equation Model (SEM) then supported with the help of Smart Partial Least Square (PLS) software. The research results show that human resource competencies and learning methods have a positive effect on student satisfaction. Facilities and infrastructure do not effect on student satisfaction. Human resource competency and learning methods have a positive effect on the quality of alumni. Facilities and infrastructure do effect on the quality of alumni. Student satisfaction has a positive effect on the quality of alumni. Human resource competency and facilities and infrastructure, and learning methods has a positive effect on on student satisfaction through Alumni Quality as an intervening variable. Learning methods do not effect on student satisfaction through Alumni Quality as an intervening variable.
Eksplorasi Peran Kompensasi dan Kinerja Karyawan pada Retail Berbasis Komunitas Lussia Mariesti Andriany; Sofiana Cahyani
Relasi : Jurnal Ekonomi Vol 21 No 2 (2025): Juli - Desember
Publisher : Institut Teknologi dan Sains Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/relasi.v21i2.1388

Abstract

The main argument in this paper is that the relationship between compensation and performance should be recognized as reciprocal, in which, commonly, compensation received by employees will impact their performance. However, there is another logic that emerges whereby employees’ performance becomes an important basis for an organization to settle their compensation. Thus, this current research aims to re-explore the relationship between compensation and performance. Conducting qualitative approach, specifically grounded theory method, this research takes community-based retail as its research object. Data was gathered through semi-formal interview procedure to six organization members, namely owner and employees. Those two groups of informants were interviewed to validate the data through source triangulation. Data was analyzed using Miles and Hubermann procedures and displayed utilizing Gioia template. Based on the analysis, it is confirmed that compensation and performance relationship is reciprocal. The compensation itself consists of financial and non-financial, whereas employee can be measured using three parameters which are employees’ ability, responsibility, and discipline.

Page 29 of 32 | Total Record : 320

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