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Mandalika Journal of Business and Management Studies
Published by Yayasan Banu Haji Samsudin
ISSN : 30254116     EISSN : 30254116     DOI : 10.59613
Core Subject : Science,
Decision Sciences, Operations Research & Management
Jurnal ini merupakan sarana publikasi ilmiah untuk menyebarluaskan informasi berupa ilmu pengetahuan dan terlebih khususnya hasil penelitian hasil penelitian, jurnal ini juga menerima manuskrip hasil kajian pustaka dan laporan lainnya untuk dipublikasikan
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 88 Documents
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Analisis Persepsi Nasabah dalam Pemanfaatan Layanan Wondr By BNI (Studi Kasus Nasabah BNI Kantor Wilayah 11 Manado) Toar Jover Hizkia Tewu; Nancy H. J. Mandey; Meidy Wollah
Mandalika Journal of Business and Management Studies Vol 4 No 2 (2026): Mandalika Journal of Business and Management Studies
Publisher : Mandalika Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59613/mjbms.v4i2.519

Abstract

Advancements in information technology have driven the digital transformation of banking services, exemplified by the WONDR by BNI application. Digital services offer customers convenience, enabling them to conduct various transactions quickly, practically, and flexibly. However, the adoption of WONDR by BNI is not determined solely by technological sophistication; it is also influenced by customer perceptions regarding ease of use, benefits, security, convenience, and the overall user experience. Consequently, understanding customer perceptions is crucial for enhancing the quality of digital banking services.This study aims to analyze customer perceptions regarding the use of WONDR by BNI services among customers of BNI Regional Office 11 (Manado). A qualitative approach utilizing a descriptive method was employed. Data collection involved interviews, observation, and documentation. The study participants consisted of five WONDR by BNI users within the BNI Regional Office 11 (Manado) service area, selected via purposive sampling to align with the research objectives. Data analysis involved data reduction, data presentation, and conclusion drawing and verification. The study is expected to provide in-depth insight into customer perceptions of WONDR by BNI, specifically regarding ease of use, benefits, security, convenience, and the experiences and challenges encountered while using the application. The findings are intended to serve as valuable input for PT Bank Negara Indonesia (Persero) Tbk.—particularly BNI Regional Office 11 (Manado)—to improve digital service quality, refine the user experience, and formulate service development strategies that are more effective, secure, and aligned with customer needs.
Analyzing Human Centered Industrial Engineering Approaches in Improving Productivity and Employee Wellbeing in Modern Production Systems Ade Suhara; Isna Juwita; Edi Sumarya; Prasidananto Nur Santoso
Mandalika Journal of Business and Management Studies Vol 4 No 2 (2026): Mandalika Journal of Business and Management Studies
Publisher : Mandalika Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59613/mjbms.v4i2.524

Abstract

Modern production systems increasingly rely on automation, digitalization, and advanced technologies to improve productivity, yet these developments may generate physical, cognitive, and psychosocial challenges for employees. This study aims to analyze human-centered industrial engineering approaches in improving productivity and employee wellbeing within modern production systems. A qualitative library research approach was employed by examining relevant books, peer-reviewed journal articles, scientific publications, research reports, and previous studies. Data were collected through systematic literature review and analyzed using content analysis to identify patterns, relationships, and key findings related to human-centered engineering, productivity, and employee wellbeing. The findings indicate that human-centered approaches can support productivity through improved work-system design, ergonomics, human–technology interaction, employee participation, and reduced physical and cognitive workload. At the same time, these approaches contribute to employee wellbeing by addressing physical, cognitive, and psychosocial factors. The study concludes that integrating human-centered principles into industrial engineering provides a sustainable pathway for jointly optimizing productivity and employee wellbeing in modern production systems.
Analisa Pengembangan Desain Laporan Harga Pokok Produksi Berbasis SAK EMKM Dalam Meningkatkan Laba bagi Pelaku Usaha Home Industry di Sulawesi Utara Maykel Alexander Tampenawas; Lusye Corvanty Kumaat; Nixon Sondakh; Grace Ropa
Mandalika Journal of Business and Management Studies Vol 4 No 2 (2026): Mandalika Journal of Business and Management Studies
Publisher : Mandalika Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59613/mjbms.v4i2.527

Abstract

The home industry sector in North Sulawesi plays a strategic role in supporting the regional economy. However, most business operators still face significant challenges regarding financial management—specifically, an inability to accurately calculate and compile cost of production reports. This study aims to analyze and develop a cost of production report design based on the Financial Accounting Standards for Micro, Small, and Medium Entities (SAK EMKM), and to evaluate its impact on optimizing selling prices and increasing business profits. A qualitative approach utilizing an exploratory-descriptive method was employed. Data were gathered through in-depth interviews, observations, and documentation involving a sample of home industry operators in North Sulawesi. The findings reveal that the majority of operators still rely on traditional record-keeping methods that overlook critical cost components, such as factory overhead and asset depreciation. This leads to cost of production figures that are either understated (undercosting) or overstated (overcosting), thereby eroding potential profit margins. The SAK EMKM-compliant cost of production report design developed in this study offers a format that is simple, relevant, and easy for business operators to implement without compromising established accounting principles. By adopting this standardized reporting design, home industry operators can achieve cost efficiencies, monitor production expenses in real-time, and set selling prices with greater precision. Consequently, the resulting transparency and accuracy of financial information are shown to sustainably boost business profits and facilitate broader access to formal financing.
The Role of Human Capital Intelligence in Improving Strategic Workforce Decisions A Hadi Arifin; Gairah Sinulingga; Muhammad Ilman Nafi; Abd. Basid; Irwan Irwan
Mandalika Journal of Business and Management Studies Vol 4 No 2 (2026): Mandalika Journal of Business and Management Studies
Publisher : Mandalika Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59613/mjbms.v4i2.528

Abstract

This study examines the role of Human Capital Intelligence in improving strategic workforce decisions through a literature-based approach. The study responds to the growing complexity of workforce management, characterized by technological transformation, changing competency requirements, talent shortages, and the need for evidence-based decision-making. A library research method was employed by reviewing relevant books, journal articles, scientific studies, research reports, and other scholarly sources related to Human Capital Intelligence, strategic workforce management, and workforce decisions. Data were analyzed using content analysis to identify patterns, relationships, and significant information across the selected literature. The findings indicate that Human Capital Intelligence enables organizations to transform human capital data into actionable insights for workforce planning, competency gap identification, talent allocation, retention, succession planning, and strategic workforce alignment. The study concludes that Human Capital Intelligence functions as a strategic capability that connects human capital information with organizational decision-making. Its effectiveness depends on data quality, analytical capability, managerial interpretation, strategic alignment, and ethical governance.
Citra Merek Sebagai Mediator Persepsi Harga dan Kualitas Layanan Terhadap Minat Beli Mobil Jaecoo Anwar Soesatyo Tisna; PM. Budi Haryono; Eka Desy Purnama
Mandalika Journal of Business and Management Studies Vol 4 No 2 (2026): Mandalika Journal of Business and Management Studies
Publisher : Mandalika Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59613/mjbms.v4i2.529

Abstract

This study examines the mediating role of brand image in the effects of price perception and service quality on purchase intention toward Jaecoo vehicles in Jakarta. The study is motivated by the growing competition in the electric-vehicle market and the stronger presence of Chinese automotive brands in Indonesia, which combine digital technology, features, and competitive prices while still facing challenges related to brand reputation and consumer confidence in long-term service. An explanatory quantitative design was employed. Data were collected using a five-point Likert questionnaire from 100 purposively selected respondents aged at least 17 years, residing in Jakarta, and having purchased, searched for information about, compared, tried, or considered purchasing a Jaecoo vehicle. SEM-PLS was used for data analysis. The measurement model met validity and reliability requirements, with outer loadings ranging from 0.841 to 0.984, AVE from 0.814 to 0.933, Cronbach’s alpha from 0.942 to 0.982, and composite reliability from 0.956 to 0.986. The structural model showed strong explanatory power, with R² values of 0.846 for brand image and 0.843 for purchase intention. Price perception positively affected brand image (β=0.652; p<0.001) and purchase intention (β=0.393; p<0.001). Service quality positively affected brand image (β=0.317; p<0.001) but had no significant direct effect on purchase intention (β=-0.029; p=0.701). Brand image positively affected purchase intention (β=0.572; p<0.001). Brand image partially mediated the effect of price perception on purchase intention (β=0.373; p<0.001) and showed an indirect-only mediation pattern in the relationship between service quality and purchase intention (β=0.181; p<0.001). The findings indicate that for a relatively new automotive brand, service quality mainly contributes to purchase intention by strengthening brand image, whereas price perception operates through both direct and indirect mechanisms.
Work–Life Balance and Employee Engagement: A Meta-Analysis of Sectoral, Occupational, and Temporal Moderators Maurits Sahata Sipayung
Mandalika Journal of Business and Management Studies Vol 4 No 2 (2026): Mandalika Journal of Business and Management Studies
Publisher : Mandalika Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59613/mjbms.v4i2.530

Abstract

Work–life balance (WLB) has increasingly been recognized as a critical driver of employee engagement (EE), yet empirical findings across sectors, occupations, and time periods remain fragmented and inconsistent. This meta-analysis synthesizes evidence from 125 empirical studies published between 2015 and 2025, representing a combined sample of 41,285 employees across diverse global contexts. Using a random-effects model, the overall pooled effect size indicates a moderate-to-strong positive relationship between WLB and EE (r = 0.448, 95% CI [0.393, 0.499], p < 0.001). Heterogeneity analysis revealed substantial variability (I² = 96.64%), prompting moderator tests. Sectoral differences were not statistically significant, demonstrating that the beneficial effects of WLB on engagement are broadly universal across public, private, service, and knowledge-intensive environments. However, occupational category emerged as a significant moderator, with stronger effects observed in manufacturing, healthcare, and education—fields characterized by high emotional, cognitive, or physical demands. Temporal analysis also showed significant moderation: the WLB–EE relationship was weakest pre-pandemic (r = 0.253) and strengthened markedly during (r = 0.456) and after the COVID-19 period (r = 0.463), reflecting shifting global expectations toward flexibility and employee well-being. Publication bias diagnostics (funnel plot asymmetry, Egger’s test, and trim-and-fill adjustments) suggested the presence of bias, although corrected estimates remained robust. Overall, this study reinforces WLB as a foundational psychological and organizational resource, offering theoretical insights and practical implications for HRM and future research in evolving work environments.
Occupational Safety Awareness, Safety Communication, and Safety Behavior: The Mediating Role of Organizational Commitment Saut Saur Tua Simatupang; Eko Yuliawan; Aries Zuswana
Mandalika Journal of Business and Management Studies Vol 4 No 2 (2026): Mandalika Journal of Business and Management Studies
Publisher : Mandalika Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59613/mjbms.v4i2.532

Abstract

The construction industry remains one of the most hazardous sectors due to its high exposure to workplace accidents, making workers' safety behavior a critical factor in preventing occupational injuries. Although occupational safety awareness and safety communication have been recognized as important determinants of safety behavior, limited studies have examined the mediating role of organizational commitment in explaining these relationships. This study investigates the effects of occupational safety awareness and safety communication on workers' safety behavior, with organizational commitment serving as a mediating variable. A quantitative explanatory design was employed using survey data collected from construction workers at PT Truba Jaga Cita Indonesia. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results indicate that occupational safety awareness and safety communication positively and significantly influence organizational commitment and workers' safety behavior. Organizational commitment also has a significant positive effect on safety behavior and partially mediates the relationships between occupational safety awareness, safety communication, and safety behavior. These findings suggest that strengthening organizational commitment enhances the effectiveness of individual safety awareness and organizational communication in promoting safe work practices. The study contributes to occupational safety management literature by providing an integrated behavioral model that combines individual and organizational factors in improving safety behavior. Practically, the findings offer guidance for construction companies in developing sustainable safety strategies to reduce workplace accidents and strengthen organizational safety performance.
Evaluating Inspection Data Traceability and Pondoknongko Bridge Condition Using BMS and BCR Eva Olivia Hutasoit; Megalita Rodiyani
Mandalika Journal of Business and Management Studies Vol 4 No 2 (2026): Mandalika Journal of Business and Management Studies
Publisher : Mandalika Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59613/mjbms.v4i2.535

Abstract

Pondoknongko Bridge is a transportation infrastructure facility connecting Sukojati Village and Pondoknongko Village, Kabat District, Banyuwangi Regency, and plays an important role in supporting community mobility and the distribution of agricultural products and materials. As the structure has been in service since its construction in 1990–1991, an asset management-based bridge condition evaluation is required to determine appropriate maintenance strategies. This study aims to evaluate the condition of bridge elements based on visual inspection, analyze the traceability of the implementation of the Bridge Management System (BMS) and Bridge Condition Rating (BCR), and determine the required maintenance follow-up based on element conditions. The study employed a descriptive case study approach through the reanalysis of inventory and condition inspection data for Pondoknongko Bridge collected in 2023. The evaluation was conducted by linking the identified damage, component condition values, BMS assessment parameters, and the weighting process in BCR. The inspection results indicated condition degradation in the form of moss growth and dirt accumulation on concrete surfaces, wear on the deck and approach areas, localized damage to bearing seats, and deterioration of rubber bearings. The evaluation resulted in a BMS condition value of NK = 2, with several critical elements receiving a condition score of 4, particularly the piers, joints, rubber bearings, and pavement surfaces. The BCR aggregate value of 5.889 can be calculated mathematically; however, validation is required due to the presence of components with special codes. This study provides an evaluation of the consistency between visual inspection findings, element condition values, and condition-based maintenance decisions.

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