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Jurnal Penelitian dan Pengkajian Ilmiah

cendekia
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Published by Lembaga Pendidikan dan Penelitian Manggala Institute

ISSN : - EISSN : 30318939 DOI : https://doi.org/10.62335/dm8f6t74

Core Subject : Economy, Humanities, Health, Science, Social,

Humanities Computer Science & IT Economics, Econometrics & Finance Environmental Science Public Health

CENDEKIA : Jurnal Penelitian dan Pengkajian Ilmiah accomodates original research, or theoretical papers. We invite critical and constructive inquiries into wide range of fields of study with emphasis on interdisciplinary approaches: Humanities and Social sciences, that include: Economics, Health, Social, Science, Engineering, Computer Science & IT, Politic and Law.

Arjuna Subject : Umum - Umum

Articles 422 Documents

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Peran Mata Kuliah Bahasa Indonesia Dalam Membentuk Kemampuan Komunikasi Matematis Pada Mahasiswa Pendidikan Matematika Angkatan 2025 Universitas Negeri Gorontalo Alya A.M Aritan; Rahmatika Mosi; Mirna Hanapi; Moh. Awaludin Lamuhu; Niar Hidaya S Yamaa; Tris Mooduto; Sariva Lamadaju; Frisya Kuyo; Aidhil Akbar; Nur Fadilah Polihito; Meilina Widya Dali
CENDEKIA : Jurnal Penelitian dan Pengkajian Ilmiah Vol. 3 No. 6 (2026): CENDEKIA : Jurnal Penelitian Dan Pengkajian Ilmiah, Juni 2026
Publisher : Lembaga Pendidikan dan Penelitian Manggala Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62335/cendekia.v3i6.2635

Mathematical communication is an essential competence for prospective mathematics teachers because mathematical ideas must be expressed through clear, logical, and coherent language. This study describes students' perceptions of the contribution of the Indonesian Language course to written and oral mathematical communication. Using a descriptive qualitative approach, data were collected from active Mathematics Education students, Class of 2025, at Universitas Negeri Gorontalo through a hybrid questionnaire via Google Forms. The data were analyzed using the interactive model of Miles, Huberman, and Saldaña. The findings show that effective sentences, paragraph organization, academic diction, and logical reasoning help students write problem-solving reports, construct mathematical arguments, and present mathematical ideas more coherently. The course therefore has a strategic role as a foundation for academic communication, although its materials need to be contextualized through mathematics-based scientific writing, presentation, and rhetorical practice.

Evaluating the Role of ASEAN in Addressing Human Trafficking Against Migrant Workers: A Case Study of Myanmar and Thailand (2021-2025) Desvitha Alviona Br. Sembiring; Ushwatul Jannah
CENDEKIA : Jurnal Penelitian dan Pengkajian Ilmiah Vol. 3 No. 6 (2026): CENDEKIA : Jurnal Penelitian Dan Pengkajian Ilmiah, Juni 2026
Publisher : Lembaga Pendidikan dan Penelitian Manggala Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62335/cendekia.v3i6.2624

Following the 2021 military coup in Myanmar, migrant workers became increasingly vulnerable to labor exploitation and human trafficking along the Myanmar–Thailand corridor. This study aims to evaluate the effectiveness of ASEAN in addressing human trafficking through regional mechanisms such as the ASEAN Convention Against Trafficking in Persons (ACTIP), ASEANAPOL, and Senior Officials Meeting on Transnational Crime. This research employs a qualitative method, and its analytical framework is based on the perspective of human security. The study shows that ASEAN has established various regional anti-trafficking instruments; however, their implementation still faces challenges such as the dominance of the non-intervention principle, weak regional coordination, and differences in the capacities of member states. In addition, ASEAN’s attention remains focused on state security rather than the direct protection of victims. This study argues that ASEAN needs to strengthen a human-centered security approach in order to protect migrant workers, who constitute a vulnerable group.

Analisis Segmenting, Targeting, dan Positioning Bank Maybank Indonesia Dalam Membangun Citra Lifestyle Banking Achmad Axsel Fahrezi; Sophia Rani Larasati; Ida Ayu Nuh Kartini
CENDEKIA : Jurnal Penelitian dan Pengkajian Ilmiah Vol. 3 No. 6 (2026): CENDEKIA : Jurnal Penelitian Dan Pengkajian Ilmiah, Juni 2026
Publisher : Lembaga Pendidikan dan Penelitian Manggala Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62335/cendekia.v3i6.2643

The increasingly competitive banking industry encourages financial service institutions to market their products by emphasizing brand image and customer experience. Therefore, this study aims to analyze Maybank Indonesia's positioning in building its lifestyle banking brand using the Segmentation, Targeting, and Positioning (STP) approach. This research employed a qualitative descriptive method using secondary data obtained from the company's website, digital promotional media, and various publications related to Maybank Indonesia's services. The findings indicate that Maybank Indonesia conducts market segmentation based on lifestyle dimensions, financial needs, and levels of economic activity. These segments primarily target professionals, entrepreneurs, and modern consumers with lifestyle-oriented preferences. Through the lifestyle banking concept, Maybank has transformed its banking marketing approach from a transactional orientation to one based on relationships and customer experiences. This positioning strategy contributes to strengthening the company's brand identity and fostering emotional connections with customers through services that align with their lifestyles.

Penerapan Root Cause Analysis (RCA) dalam Meningkatkan Kualitas Pelayanan Kesehatan: Literature Review Tuanku Banang Rabbani Imsyaamru; Salsabila Firdausi; Acim Heri Iswanto
CENDEKIA : Jurnal Penelitian dan Pengkajian Ilmiah Vol. 3 No. 6 (2026): CENDEKIA : Jurnal Penelitian Dan Pengkajian Ilmiah, Juni 2026
Publisher : Lembaga Pendidikan dan Penelitian Manggala Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62335/cendekia.v3i6.2648

The quality of healthcare services and patient safety are critical aspects of healthcare delivery. Various patient safety incidents and quality-related problems continue to occur, most of which are caused by system failures rather than individual errors. Root Cause Analysis (RCA) is a systematic method used to identify the underlying causes of incidents, enabling preventive and sustainable improvement efforts. This study aims to identify, analyze, and synthesize research findings related to the implementation of RCA in improving healthcare service quality. A literature review method was applied by searching articles from Google Scholar, PubMed, ScienceDirect, Springer, and Sage Journals. Eight relevant articles published between 2023 and 2026 were included, focusing on RCA, patient safety, healthcare service quality, quality management, and continuous improvement. The findings indicate that RCA implementation is effective in enhancing patient safety, improving service processes, reducing errors and waste, and supporting organizational learning and quality management. However, several challenges remain, including limited resources, lack of training, increased workload for healthcare professionals, and insufficient follow-up of RCA recommendations. Therefore, strong managerial support, continuous RCA training, and the development of a non-blaming patient safety culture are essential to optimize RCA implementation as a strategy for improving healthcare service quality.

Faktor-Faktor Keberhasilan Strategy Execution dalam Organisasi Pelayanan Kesehatan: Literature Review Salsabila Firdausi; Tuanku Banang Rabbani Imsyaamru; Acim Heri Iswanto
CENDEKIA : Jurnal Penelitian dan Pengkajian Ilmiah Vol. 3 No. 6 (2026): CENDEKIA : Jurnal Penelitian Dan Pengkajian Ilmiah, Juni 2026
Publisher : Lembaga Pendidikan dan Penelitian Manggala Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62335/cendekia.v3i6.2651

Healthcare organizations face challenges in improving service quality, patient safety, operational efficiency, and the ability to adapt to change. An organization’s success depends not only on strategic planning but also on the effectiveness of strategy execution. This study aims to identify and summarize the factors influencing the success of strategy execution in healthcare organizations. The method used was a literature review by searching scientific articles from Google Scholar, PubMed, ScienceDirect, and Frontiers using relevant keywords. A total of ten articles meeting the inclusion criteria were analyzed narratively. The findings indicate that the success of strategy execution is influenced by effective leadership, organizational readiness, human resource management, infrastructure and technology support, a quality-oriented organizational culture, change management, and collaboration among units and stakeholders. Leadership plays a role in guiding strategy implementation and building readiness for change, while a quality-oriented culture and collaboration support continuous improvement. It is concluded that the synergy between leadership, organizational readiness, a quality-oriented culture, change management, and collaboration is a key factor in improving service quality, organizational efficiency, and patient satisfaction.

Literature Review : Pengaruh Audit Internal Terhadap Pengelolaan Keuangan di Fasilitas Kesehatan Siti Rahima Kiram; Evita Mutiara; Acim Heri Iswanto
CENDEKIA : Jurnal Penelitian dan Pengkajian Ilmiah Vol. 3 No. 6 (2026): CENDEKIA : Jurnal Penelitian Dan Pengkajian Ilmiah, Juni 2026
Publisher : Lembaga Pendidikan dan Penelitian Manggala Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62335/cendekia.v3i6.2660

Pengelolaan keuangan yang baik dan dapat dipertanggungjawabkan adalah elemen penting untuk memastikan kelangsungan dan kualitas layanan kesehatan di tempat-tempat pelayanan, mengingat kompleksitas pembagian dana, tantangan dalam pendapatan, serta potensi risiko penyimpangan yang mungkin muncul. Penelitian ini bertujuan untuk menganalisis dan menggabungkan berbagai hasil kajian tentang dampak audit internal terhadap pengelolaan keuangan di tempat pelayanan kesehatan, baik di rumah sakit maupun puskesmas. Metodologi yang dipakai adalah tinjauan pustaka dengan mencari artikel dari basis data Google Scholar dan Garuda yang diterbitkan antara tahun 2018 hingga 2026. Hasil penggabungan menunjukkan bahwa audit internal memiliki peran penting dalam meningkatkan kualitas laporan keuangan melalui peningkatan ketepatan, akuntabilitas, dan transparansi, serta berfungsi sebagai penguat bagi sistem pengendalian internal dan kompetensi sumber daya manusia. Di samping aspek keuangan, pelaksanaan audit internal yang efektif juga memberi dampak positif terhadap efektivitas layanan kesehatan, penerapan sumber daya yang lebih optimal, serta pencegahan terhadap kecurangan dan penyalahgunaan dana. Tingkat efektivitas audit internal akan lebih optimal apabila didukung oleh budaya organisasi yang transparan, sistem informasi yang memadai, serta komitmen dari manajemen. Penelitian ini menegaskan bahwa audit internal adalah alat kontrol penting yang mendukung pengelolaan keuangan yang baik, efisiensi penganggaran, dan peningkatan kualitas layanan di tempat pelayanan kesehatan.

Literature Review : Analisis Penerapan Six Sigma dalam Manajemen Mutu Rumah Sakit Evita Mutiara; Siti Rahima Kiram; Acim Heri Iswanto
CENDEKIA : Jurnal Penelitian dan Pengkajian Ilmiah Vol. 3 No. 6 (2026): CENDEKIA : Jurnal Penelitian Dan Pengkajian Ilmiah, Juni 2026
Publisher : Lembaga Pendidikan dan Penelitian Manggala Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62335/cendekia.v3i6.2661

Manajemen mutu merupakan aspek penting dalam meningkatkan kualitas pelayanan rumah sakit guna memenuhi kebutuhan dan harapan pasien. Salah satu pendekatan yang banyak digunakan dalam upaya peningkatan mutu adalah Six Sigma, yaitu metode yang berfokus pada pengurangan kesalahan, variasi proses, dan peningkatan efisiensi pelayanan melalui tahapan DMAIC. Penelitian ini bertujuan untuk menganalisis efektivitas dan dampak dari penerapan six sigma dalam manajemen mutu rumah sakit. Metode yang digunakan dalam penyusunan artikel ini adalah literature review dengan penelusuran artikel yang diperoleh melalui Google Scholar, Garuda, dan Sciencedirect yang dipublikasikan antara 2017 sampai 2026. Hasil kajian menunjukkan bahwa six sigma efektif dalam mengidentifikasi akar permasalahan pelayanan, mengurangi cacat, serta meningkatkan kepuasan pasien. Dampak penerapan six sigma terlihat dari penurunan waktu pelayanan, peningkatan efisiensi kerja tenaga kesehatan, peningkatan koordinasi antar tenaga kesehatan, serta kenaikan tingkat kepuasan pasien. Dengan demikian, six sigma merupakan pendekatan yang efektif dalam mendukung peningkatan mutu pelayanan rumah sakit secara berkelanjutan dan berorientasi pada kebutuhan pasien.

Moralitas Konten Dakwah Digital: Kajian tentang Etika Media Komunikasi dalam Era Digital Hijrayanti Sari; Ramsiah Tasruddin
CENDEKIA : Jurnal Penelitian dan Pengkajian Ilmiah Vol. 3 No. 6 (2026): CENDEKIA : Jurnal Penelitian Dan Pengkajian Ilmiah, Juni 2026
Publisher : Lembaga Pendidikan dan Penelitian Manggala Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62335/cendekia.v3i6.2667

Perkembangan teknologi digital telah membawa transformasi signifikan dalam praktik dakwah Islam di Indonesia. Dakwah yang sebelumnya dilakukan secara konvensional kini bergeser ke ruang digital seperti media sosial, YouTube, dan platform daring lainnya. Perubahan ini menghadirkan peluang besar untuk memperluas jangkauan pesan keagamaan, namun sekaligus menimbulkan tantangan serius terkait etika dan moralitas komunikasi. Artikel ini bertujuan mengkaji prinsip-prinsip moralitas dan etika dalam dakwah digital serta strategi untuk menjaga nilai-nilai Islam di tengah arus informasi global. Penelitian ini menggunakan pendekatan kualitatif deskriptif dengan menelaah literatur dari berbagai sumber tentang etika komunikasi digital, teori moral, dan pandangan Islam terhadap komunikasi daring. Hasil kajian menunjukkan bahwa moralitas dakwah digital harus berpijak pada prinsip kejujuran, keadilan, amanah, kesopanan, dan niat ikhlas. Selain itu, praktik dakwah perlu berpedoman pada sepuluh etika komunikasi digital yang dicanangkan oleh Siberkreasi dan Japelidi untuk menjaga integritas konten dan keharmonisan sosial. Adapun strategi utama untuk mempertahankan moralitas dakwah digital meliputi pembentukan komunitas pendakwah digital, penguatan literasi digital yang etis, serta pendalaman ilmu agama secara berkelanjutan. Dengan demikian, dakwah digital tidak hanya efektif menjangkau audiens luas, tetapi juga tetap sesuai dengan nilai-nilai Islam dan maslahat umat.

Ketika Satu Scan Menggantikan Uang Tunai: Pengalaman Pengguna terhadap QRIS sebagai Inovasi Layanan Perbankan Digital (Studi Kasus pada Subjek IN-01 dan Subjek IN-02) Harun Aminuddin; Fika Syanty Ayu Febriella; Salwa Najiba; Ida Ayu Nuh Kartini
CENDEKIA : Jurnal Penelitian dan Pengkajian Ilmiah Vol. 3 No. 6 (2026): CENDEKIA : Jurnal Penelitian Dan Pengkajian Ilmiah, Juni 2026
Publisher : Lembaga Pendidikan dan Penelitian Manggala Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62335/cendekia.v3i6.2679

This study examines user experiences in adopting QRIS (Quick Response Code Indonesian Standard) as a digital banking service innovation in Indonesia. Employing a descriptive qualitative approach with a case study method, the research involved two informants (IN-01 and IN-02) who were interviewed in-depth using a 15-item semi-structured interview guide. Thematic analysis identified five main themes: (1) situational-triggered QRIS adoption, (2) radical shift from cash to smartphone-based payments, (3) functional value through practicality and financial control, (4) dependence on digital infrastructure and emotional responses to system failures, and (5) positive perceptions of QRIS security and future prospects. The core finding reveals that QRIS has transformed from merely a payment alternative into a primary transactional instrument embedded in users' daily lives, positioning the smartphone as a digital wallet replacing cash both functionally and psychologically. This research contributes to the understanding of cashless society behavior among young Indonesian users, though findings are limited to the context of the two informants studied and are not intended for broad generalization.

Pengaruh Pengetahuan, Keberanian Risiko, dan Pengendalian Diri terhadap Keputusan Investasi Nasabah dalam Perspektif Manajemen Bank Elfan Adiel Prastino; Khairudin Mufid; Ida Ayu Nuh Kartini
CENDEKIA : Jurnal Penelitian dan Pengkajian Ilmiah Vol. 3 No. 6 (2026): CENDEKIA : Jurnal Penelitian Dan Pengkajian Ilmiah, Juni 2026
Publisher : Lembaga Pendidikan dan Penelitian Manggala Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62335/cendekia.v3i6.2680

Investment activities have increasingly become an important part of financial decision-making, particularly in the context of banking services that offer various investment instruments to customers. However, the rise in investment interest is not always accompanied by adequate understanding, which may lead to irrational decisions and potential financial risks. This study aims to examine how investment knowledge, risk tolerance, and locus of control influence customers’ investment decisions from a banking management perspective. This research applies a qualitative approach using a literature study method by reviewing relevant textbooks, academic journals, and previous studies related to investment behavior and banking management. The analysis is conducted by connecting key concepts such as investment decision-making processes, risk-return relationships, and individual behavioral factors that shape investment choices. The findings indicate that investment knowledge plays a fundamental role in shaping more informed and rational decisions. In addition, risk tolerance determines how individuals respond to uncertainty, while locus of control reflects the ability to manage and control personal financial behavior. These three factors are closely related and collectively influence how customers make investment decisions. From a banking management perspective, understanding these aspects is essential in developing effective financial education programs and improving investment services for customers. Therefore, this study is expected to provide theoretical insights into investment behavior within the banking sector and serve as a reference for enhancing customer-oriented investment strategies.

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Home Page

OAI Link

Editorial Team

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Reviewer

Google Scholar

Contact Name Marthadiansyah

Contact Email cendekia.manggalajournal@gmail.com

Phone +6281935181060

Journal Mail Official cendekia.manggalajournal@gmail.com

Editorial Address Jalan Merdeka Raya No.5, Karang Pule, Kecamatan Sekarbela, Kota Mataram, NTB 83116, Indonesia

Location Kota mataram, Nusa tenggara barat INDONESIA

Abstract

Abstract

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Abstract

Abstract

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Abstract

Contact Name
Marthadiansyah

Contact Email
cendekia.manggalajournal@gmail.com

Phone
+6281935181060

Journal Mail Official
cendekia.manggalajournal@gmail.com

Editorial Address
Jalan Merdeka Raya No.5, Karang Pule, Kecamatan Sekarbela, Kota Mataram, NTB 83116, Indonesia

Location
Kota mataram,

Nusa tenggara barat

INDONESIA