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Jurnal Penelitian dan Pengkajian Ilmiah

cendekia
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Published by Lembaga Pendidikan dan Penelitian Manggala Institute

ISSN : - EISSN : 30318939 DOI : https://doi.org/10.62335/dm8f6t74

Core Subject : Economy, Humanities, Health, Science, Social,

Humanities Computer Science & IT Economics, Econometrics & Finance Environmental Science Public Health

CENDEKIA : Jurnal Penelitian dan Pengkajian Ilmiah accomodates original research, or theoretical papers. We invite critical and constructive inquiries into wide range of fields of study with emphasis on interdisciplinary approaches: Humanities and Social sciences, that include: Economics, Health, Social, Science, Engineering, Computer Science & IT, Politic and Law.

Arjuna Subject : Umum - Umum

Articles 422 Documents

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Hubungan Berat Badan Berlebih dengan Kejadian Sindrom Syok Dengue pada Anak yang Dirawat dengan Demam Berdarah Denguedi RSUP Dr. M. Djamil Padang Aliffia Luthfiyyana; Dian Pertiwi; Amirah Zatil Izzah; Desmawati Desmawati; Tuti Handayani
CENDEKIA : Jurnal Penelitian dan Pengkajian Ilmiah Vol. 3 No. 6 (2026): CENDEKIA : Jurnal Penelitian Dan Pengkajian Ilmiah, Juni 2026
Publisher : Lembaga Pendidikan dan Penelitian Manggala Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62335/cendekia.v3i6.2694

Dengue hemorrhagic fever (DHF) is one of the highest causes of death due to infection in Indonesia. The death rate will increase if dengue infection develops into dengue shock syndrome (DSS). Children tend to experience DHF and even DSS because their capillary permeability is higher than adults. Being overweight is a risk factor that increases a person's chances of experiencing DSS due to a strong immune response, which causes increased production of pro-inflammatory cytokines. This research aims to determine the relationship between overweight and the incidence of DSS in children. This research was an observational analytical study with the cross-sectional design. Sampling was done by a total sampling technique in pediatric patients treated for dengue hemorrhagic fever at Dr. M. Djamil Padang Hospital for the period 1 January 2018 – 31 December 2021. The data was obtained from the medical records of Dr. M. Djamil Padang Hospital between November 2023 to January 2024 with a total of 179 sample of DHF children aged 0 – 18 years. Chi-square test was used as statistical test. The results of this research were that DSS cases occurred more frequently in the 5 - 10 year age group (33,5%) with female gender (33%). Most of the sampel had good nutritional status, the most common degree of infection was grade III, duration of fever for 4 – 6 days, and good outcome. Bivariate analysis with the chi-square test obtained a p value of 0.007 (p<0.05). This research is concluded that there is a statistically significant relationship between overweight and the incidence of DSS in children treated for DHF at Dr. M. Djamil Padang Hospital.

The Difference in Endothelial Nitric Oxide Synthase Levels in STEMI Patients With Comorbid Diabetes Mellitus And Those Without Comorbid Diabetes Mellitus at RSUP. Dr. M. Djamil Padang Muhammad Bhagus Andina Putra; Eka Fithra Elfi; Rauza Sukma Rita; Mefri Yanni; Miftah Irramah
CENDEKIA : Jurnal Penelitian dan Pengkajian Ilmiah Vol. 3 No. 6 (2026): CENDEKIA : Jurnal Penelitian Dan Pengkajian Ilmiah, Juni 2026
Publisher : Lembaga Pendidikan dan Penelitian Manggala Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62335/cendekia.v3i6.2695

Background: Cardiovascular disease is a leading cause of global mortality, with Indonesia ranking third in the highest cardiovascular deaths. Acute myocardial infarction, divided into STEMI and NSTEMI, is part of the acute coronary syndrome due to total occlusion of coronary arteries requiring immediate revascularization. Diabetes Mellitus reduces endothelial nitric oxide synthase (eNOS) and nitric oxide (NO) production, leading to endothelial dysfunction and an increased risk of vascular disease. DM-related endothelial dysfunction affects vascular relaxation and the formation of atherosclerotic plaques as well as thrombi in ST-elevation myocardial infarction (STEMI). Methods: This research was an analytical observational study with a cross-sectional approach, using normality tests and the Mann-Whitney U Test. The research sample was collected using consecutive sampling techniques and obtained from the medical records of 72 confirmed STEMI patients, with and without comorbid Diabetes Mellitus. Results: The research results indicated that the majority of patients were in the age range of 60-69 years (52.7%), male (86.1%), with a Body Mass Index (BMI) of 23-24.9 (45.8%), comorbid hypertension (52.7%), and a history of smoking (72.3%). The mean eNOS level in the control group was Median eNOS 38,839 U/mL with maximum level 584,762 U/ml and minimum 17,024 U/ml. Median eNOS level in the test group was 36,077 U/mL with the maximum level 679,754 U/ml and minimum 1,836 U/ml. Conclusions: There was no significant difference in eNOS levels between the two groups (Sig (2-Tailed) > 0.05).

Pengaruh Pemberian Ekstrak Buah Pohon Andalas (Morus Macroura Miq.) terhadap Gambaran Histopatologi Miokardium pada Tikus Model Aterosklerosis Intan Putri Syamtoni; Henny Mulyani; Rita Hamdani; Noza Hilbertina; Miftah Irramah; Endrinaldi Endrinaldi
CENDEKIA : Jurnal Penelitian dan Pengkajian Ilmiah Vol. 3 No. 6 (2026): CENDEKIA : Jurnal Penelitian Dan Pengkajian Ilmiah, Juni 2026
Publisher : Lembaga Pendidikan dan Penelitian Manggala Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62335/cendekia.v3i6.2698

Atherosclerosis is an inflammation that occurs in blood vessels, especially arteries, it could be developed by an accumulation of lipids in the body, which is atherosclerosis causes this to become a major factor of cardiovascular disease. The fruit of the andalas contains flavonoid, morasin C and M for anti-inflammatory. The purpose of this experimental is to see the effect of extract andalas fruits to histologial changes in myocardium of rats with aterosclerosis model. This research was an experimental study with a randomized post test only control group design with using 29 mice which have been divided into 5 groups, there is negative control group (K-), positive control group (K+), treatment group 1 (P1), treatment group 2 ( P2), and treatment group 3 (P3). The results measurement of the weight rat's heart after analysis used the One Way ANOVA test were p = 0.000, that’s mean there was a significant difference of weight rat's heart in each other groups. Measuring the thickness of myocardial cell size used the One Way Anova test, the resulted is p = 0.632, that’s mean there was no relationship between the groups. Measuring the blood vessel thickness were used by One Way ANOVA analysis, the resulted is p = 0.301, that’s mean there was no significant difference in arterial blood vessel thickness in all groups. The conclusion of this study is there was changes in rat heart weight in all groups, there was no significant change in the histopathological size of the myocardium in all groups, lipofuscin was found in 1 sample, necrosis wasn’t found, sicatric tissue wasn’t found, and there was no significant change in the histopathological picture of arterial thickness in this experience.

Analisis Pelayanan Nasabah dalam Meningkatkan Kepuasan Pelanggan Pada Bank CIMB Niaga Aldrich Azka Rama Athaariq; Tarangga Ali Ramadhani; Achmad Maulana Setia Putra; Ida Ayu Nuh Kartini
CENDEKIA : Jurnal Penelitian dan Pengkajian Ilmiah Vol. 3 No. 6 (2026): CENDEKIA : Jurnal Penelitian Dan Pengkajian Ilmiah, Juni 2026
Publisher : Lembaga Pendidikan dan Penelitian Manggala Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62335/cendekia.v3i6.2707

Customer service is one of the important factors in the banking industry because it is directly related to customers. Good service quality can provide comfort and support customer satisfaction. This study aims to analyze customer service in improving customer satisfaction at CIMB Niaga Bank. The research employed a descriptive qualitative method with data collection techniques consisting of observation, documentation, and literature study. The observation was conducted by a group of three researchers. The results indicate that the services provided by CIMB Niaga Bank have been implemented quite well. This can be seen from the availability of teller and customer service facilities, an organized queue system, comfortable waiting areas, and friendly employees. In addition, digital banking services and ATM facilities help customers perform transactions more easily. Based on the observations, the quality of service provided has the potential to improve customer satisfaction by offering convenience and comfort in accessing banking services.

Customer Experience Pengguna Brimo dalam Membangun Loyalitas Nasabah Generasi Z: Studi Kualitatif pada PT Bank Rakyat Indonesia (Persero) Tbk. Kantor Cabang Pembantu Nginden Semolo Surabaya Faserin Sahnia; Silvi Silvi; Sundari Putri Langit Kemul Mega; Ida Ayu Nuh Kartini
CENDEKIA : Jurnal Penelitian dan Pengkajian Ilmiah Vol. 3 No. 7 (2026): CENDEKIA : Jurnal Penelitian Dan Pengkajian Ilmiah, Juli 2026
Publisher : Lembaga Pendidikan dan Penelitian Manggala Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62335/cendekia.v3i7.2722

The rapid digital transformation of Indonesian banking has intensified competition for Generation Z customers. This qualitative case study explores how customer experience with BRImo, a mobile banking application of PT Bank Rakyat Indonesia, shapes Generation Z customer loyalty at a sub-branch office in Surabaya. Two informants were selected through purposive sampling: a Customer Service officer (I1) and a Generation Z user (I2). Data were collected through in-depth interviews, non-participant observation, and documentation, then analyzed using the Miles, Huberman, and Saldana model. Thematic analysis identified five themes: ease of access and feature completeness as the gateway to positive experience; lifesaver experience during critical moments as a driver of emotional loyalty; the role of customer service as a human touchpoint and digital navigator; security perceived as a baseline requirement rather than a differentiator; and digital ecosystem embeddedness as a loyalty lock-in mechanism. These findings extend the understanding of customer experience in Indonesian mobile banking and offer practical implications for digital banking retention strategies targeting young customers.

Analisis Persepsi Mahasiswa Calon Guru Matematika terhadap Kemampuan Komunikasi Matematis dalam Mengajar Alya Lhutfiani; Astri Wahyuni
CENDEKIA : Jurnal Penelitian dan Pengkajian Ilmiah Vol. 3 No. 7 (2026): CENDEKIA : Jurnal Penelitian Dan Pengkajian Ilmiah, Juli 2026
Publisher : Lembaga Pendidikan dan Penelitian Manggala Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62335/cendekia.v3i7.2673

Penelitian ini dilakukan dengan tujuan menggambarkan bagaimana mahasiswa calon guru matematika memandang kemampuan komunikasi matematis yang mereka miliki dalam mengajar, yang mencakup kecakapan menyampaikan materi, memaparkan konsep matematika, menggunakan bahasa serta simbol matematika, dan kepercayaan diri selama proses pembelajaran. Pendekatan yang diterapkan adalah pendekatan kuantitatif melalui metode survei deskriptif, dengan subjek penelitian berupa mahasiswa Program Studi Pendidikan Matematika Universitas Islam Riau yang ditentukan menggunakan teknik purposive sampling. Pengumpulan data dilakukan menggunakan angket berskala Likert yang dirancang berdasarkan indikator-indikator kemampuan komunikasi matematis dan telah diuji tingkat validitas maupun reliabilitasnya. Data yang terkumpul kemudian dianalisis secara deskriptif melalui penghitungan rata-rata dan persentase pada masing-masing indikator. Temuan penelitian memperlihatkan bahwa persepsi mahasiswa calon guru matematika atas kemampuan komunikasi matematis dalam mengajar tergolong kategori baik, dan kondisi serupa juga berlaku pada keempat indikatornya, dengan penggunaan bahasa dan simbol matematika menjadi aspek paling unggul, sementara kemampuan menjelaskan konsep matematika menjadi aspek dengan capaian paling rendah. Dapat disimpulkan bahwa mahasiswa memandang positif kemampuan komunikasi matematis yang mereka miliki dalam mengajar, meskipun aspek penjelasan konsep masih membutuhkan penguatan lebih lanjut lewat kegiatan pembelajaran yang lebih aktif, seperti presentasi, diskusi, dan microteaching.

Analisis Variansi Kinerja Sistem Informasi Kesehatan Mandiri: Pendekatan Teoretis Tahap Analyze Lean Six Sigma Berbasis Distribusi Histogram: Literature Review Tiar Kasih Jeremiah Sihombing; Rizky Khaeran; Acim Heri Iswanto
CENDEKIA : Jurnal Penelitian dan Pengkajian Ilmiah Vol. 3 No. 7 (2026): CENDEKIA : Jurnal Penelitian Dan Pengkajian Ilmiah, Juli 2026
Publisher : Lembaga Pendidikan dan Penelitian Manggala Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62335/cendekia.v3i7.2682

Sistem Informasi Kesehatan Mandiri (SIK Mandiri) merupakan infrastruktur digital kritis yang mendukung operasional layanan kesehatan, namun variansi kinerjanya seringkali belum dianalisis secara sistematis dan berbasis data. Penelitian ini bertujuan untuk mengkaji secara teoretis peran tahap Analyze dalam kerangka Lean Six Sigma (LSS) sebagai pendekatan untuk mengidentifikasi dan mengklasifikasikan sumber variansi kinerja SIK Mandiri, khususnya melalui instrumen distribusi histogram. Penelusuran literatur dilakukan pada basis data PubMed, Google Scholar, dan ScienceDirect terhadap artikel yang dipublikasikan pada rentang tahun 2019–2025. Sebanyak 20 artikel yang memenuhi kriteria inklusi dianalisis menggunakan thematic analysis. Hasil kajian menunjukkan bahwa distribusi histogram pada tahap Analyze LSS mampu mengungkap pola variansi kinerja SIK Mandiri, meliputi variasi normal, variansi akibat beban transaksi puncak, serta anomali sistem yang berkaitan dengan infrastruktur dan perilaku pengguna. Faktor-faktor yang memengaruhi distribusi kinerja meliputi arsitektur sistem, kapasitas sumber daya manusia, volume transaksi, dan kualitas infrastruktur teknologi. Kajian ini memberikan landasan konseptual bagi organisasi pelayanan kesehatan dalam menerapkan pendekatan LSS secara lebih sistematis untuk meningkatkan keandalan dan efisiensi SIK Mandiri.

Analisis Peran SPACE Matrix dalam Formulasi Strategi Pengembangan dan Peningkatan Daya Saing Organisasi Pelayanan Kesehatan: Literature Review Rizky Khaeran; Tiar Kasih Jeremiah Sihombing; Acim Heri Iswanto
CENDEKIA : Jurnal Penelitian dan Pengkajian Ilmiah Vol. 3 No. 7 (2026): CENDEKIA : Jurnal Penelitian Dan Pengkajian Ilmiah, Juli 2026
Publisher : Lembaga Pendidikan dan Penelitian Manggala Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62335/cendekia.v3i7.2713

Penelitian ini bertujuan untuk menganalisis peran SPACE Matrix dalam formulasi strategi pengembangan dan peningkatan daya saing organisasi pelayanan kesehatan melalui pendekatan literature review. Penelusuran literatur dilakukan pada basis data PubMed, Google Scholar, dan ScienceDirect terhadap artikel teks lengkap yang tersedia secara bebas dan dianalisis menggunakan thematic analysis. Hasil kajian menunjukkan bahwa SPACE Matrix mampu mengidentifikasi posisi strategis organisasi pada kuadran agresif, kompetitif, konservatif, maupun defensif sebagai dasar penentuan strategi pengembangan organisasi. Selain itu, kondisi finansial, efektivitas operasional, kualitas sumber daya, dinamika lingkungan, dan pendekatan pembobotan indikator menjadi faktor yang memengaruhi hasil positioning serta arah strategi yang dihasilkan. Kajian ini menunjukkan bahwa SPACE Matrix dapat mendukung pengambilan keputusan strategis yang lebih objektif, adaptif, dan berbasis data dalam meningkatkan pengembangan serta daya saing organisasi pelayanan kesehatan.

Kepastian Hukum Klaim Polis Asuransi Jiwa terkait Wanprestasi Perusahaan Asuransi dalam Pembayaran Klaim Adam Ramadani; Iran Sahril; Felicitas Sri Marniati
CENDEKIA : Jurnal Penelitian dan Pengkajian Ilmiah Vol. 3 No. 7 (2026): CENDEKIA : Jurnal Penelitian Dan Pengkajian Ilmiah, Juli 2026
Publisher : Lembaga Pendidikan dan Penelitian Manggala Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62335/cendekia.v3i7.2748

Discussion on the legal certainty of life insurance policy claims related to insurance company default in paying claims. The method used in this study is a normative juridical research type, namely library legal research or secondary data with primary, secondary and tertiary legal sources. The results of the study on the regulation and legal consequences of insurance policies related to default are that the emergence of life insurance beneficiaries results in creating a legal relationship between life insurance beneficiaries, the existence of insurance company default, so that the beneficiaries can obtain their rights. The legal certainty of life insurance policies related to insurance company default in paying claims to life insurance beneficiaries is that life insurance policies made based on the agreement of the parties and fulfilling the legal requirements of the agreement as stipulated in Article 1320 of the Civil Code have binding force as a law for the parties (pacta sunt servanda), and Article 31 of Law of the Republic of Indonesia number 40 of 2014 concerning Insurance with the addition of a paragraph for the creation of life insurance policies must be made before a public official or notary.

Governance Capacity dalam Tranfromasi Digital Pemerintah Daerah Kabupaten Banggai Irwansyah Kamindang
CENDEKIA : Jurnal Penelitian dan Pengkajian Ilmiah Vol. 3 No. 7 (2026): CENDEKIA : Jurnal Penelitian Dan Pengkajian Ilmiah, Juli 2026
Publisher : Lembaga Pendidikan dan Penelitian Manggala Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62335/cendekia.v3i7.2749

Digital transformation in government through the Electronic-Based Government System (SPBE) has become an important strategy for improving effectiveness, efficiency, transparency, and service quality. The success of digital transformation is not determined solely by the availability of technology, but also by governance capacity, which includes the government’s ability to manage institutions, human resources, technological infrastructure, information security, and integrated financial support. This study aims to analyze the governance capacity of the Regional Government of Banggai Regency in supporting digital transformation. This study employs a qualitative approach using a literature study method by analyzing various policy documents, government reports, scholarly articles, and other relevant secondary sources. The findings indicate that the governance capacity of the Regional Government of Banggai Regency is relatively strong, as reflected in its 2024 SPBE Index score of 3.58, categorized as Very Good. This achievement is supported by Banggai Regent Regulation Number 65 of 2023, the SPBE Coordination Team, Banggai Smart City, Banggai Command Center, and the Satu Data Banggai program. Nevertheless, several weaknesses remain in the aspects of SPBE governance and management, particularly regarding ICT audits, monitoring and evaluation, information security, the equal distribution of digital competencies among civil servants, system integration, and budget limitations. The findings of this study show that the success of digital transformation is strongly influenced by institutional coordination capacity and organizational learning capability, thereby broadening the perspective of governance capacity in the study of local government digital transformation.

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Contact Name Marthadiansyah

Contact Email cendekia.manggalajournal@gmail.com

Phone +6281935181060

Journal Mail Official cendekia.manggalajournal@gmail.com

Editorial Address Jalan Merdeka Raya No.5, Karang Pule, Kecamatan Sekarbela, Kota Mataram, NTB 83116, Indonesia

Location Kota mataram, Nusa tenggara barat INDONESIA

Abstract

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Contact Name
Marthadiansyah

Contact Email
cendekia.manggalajournal@gmail.com

Phone
+6281935181060

Journal Mail Official
cendekia.manggalajournal@gmail.com

Editorial Address
Jalan Merdeka Raya No.5, Karang Pule, Kecamatan Sekarbela, Kota Mataram, NTB 83116, Indonesia

Location
Kota mataram,

Nusa tenggara barat

INDONESIA