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Journal of Governance and Public Administration
Published by Yayasan Nuraini Ibrahim Mandiri
ISSN : -     EISSN : 30317584     DOI : https://doi.org/10.59407/jogapa.v1i2
Core Subject : Economy, Science, Social,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences
Journal of Governance and Public Administration (JoGaPA) is a national journal as a medium of scientific research results, thinking, and critical-analytical studies on research in the fields of public administration and governance, particularly focusing on the main problems in the development of the science of public administration and governance studies. Includes the development of Government policy, public administration, public management, the study of the autonomous region, the local government and bureaucracy, policy analysis, public service, political decentralization, fiscal, public economics and politics as well as regional planning and studies other social sciences.
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 143 Documents
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THE ROLE OF BUREAUCRATIC REFORM IN ENHANCING PUBLIC SERVICE QUALITY: EVIDENCE FROM EAST JAVA Ami Dwi Wijayanti; Fedianty Augustinah; Dian Ferriswara
Journal of Governance and Public Administration Vol. 2 No. 3 (2025): Juni
Publisher : Yayasan Nuraini Ibrahim Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70248/jogapa.v2i3.2407

Abstract

Bureaucratic reform is a critical strategy to improve the quality of public services by promoting transparent, efficient, and accountable governsance. This study aims to analyze the role of bureaucratic reform in enhancing public service delivery, focusing on the implementation of good governance principles, digitalization, and the development of bureaucratic capacity. Using a qualitative descriptive approach, data were collected through literature review, policy analysis, and in-depth interviews with relevant stakeholders. The findings indicate that the bureaucratic reform efforts in East Java Province have led to a significant increase in the Bureaucratic Reform Index, the strengthening of Electronic-Based Government Systems (SPBE), and a measurable impact on service quality and poverty alleviation. The digital transformation of public services has enabled more accessible, faster, and transparent service delivery to citizens. Nevertheless, challenges such as bureaucratic resistance, limited digital infrastructure, and inadequate human resource competencies remain. Therefore, a stronger commitment and continuous innovation are required to build a professional, adaptive, and citizen-oriented public bureaucracy.
IMPLEMENTATION of SuKMa-e JATIM APPLICATION TO INCREASE PUBLIC SATISFACTION INDEX IN EAST JAVA PROVINCE Indah Novia Alfianita; Fedianty Augustinah; Dian Ferriswara; Sri Kamariyah
Journal of Governance and Public Administration Vol. 2 No. 3 (2025): Juni
Publisher : Yayasan Nuraini Ibrahim Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70248/jogapa.v2i3.2437

Abstract

The purpose of this study was to investigate how the application providing feedback on public services SuKMa-e Jatim, which stands for the East Java Electronic Community Satisfaction Survey, has an impact on increasing the community satisfaction index in East Java Province. It is expected that this application can improve the quality of public services by helping the community , as well as to assess the level of community satisfaction with the quality of services by public service providers. This study uses a quantitative method by sending questionnaires to people who use the application in various regions in East Java Province . To improve public services, the use of the SuKMa-e Jatim application contributes significantly to increasing the community satisfaction index. Influential factors include ease of use of the application, speed of response to community input, and transparency of information provided. This study also identified several challenges in using the application, such as the lack of understanding of technology among some people and the need to increase socialization about the benefits of the application. The conclusion of this study confirms that the SuKMa-e Jatim application has an important role in increasing satisfaction with customers, colleagues, and leaders in East Java Province. Recommendations are given to improve digital literacy training for the community and expand socialization about this application so that it can be utilized optimally. The results of this study are expected to be used as a reference in the development of other public service information systems in Indonesia.
PERAN KOMISI PEMILIHAN UMUM KABUPATEN GORONTALO DALAM MENINGKATKAN PARTISIPASI MASAYARAKAT PADA PEMILU SERENTAK TAHUN 2024 Adam, Mohamad Putra; Gobel, Lisda Van; Djaba, Misbahudin
Journal of Governance and Public Administration Vol. 2 No. 3 (2025): Juni
Publisher : Yayasan Nuraini Ibrahim Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70248/jogapa.v2i3.2735

Abstract

Penelitian ini bertujuan untuk memahami peran Komisi Pemilihan Umum (KPU) Kabupaten Gorontalo dalam meningkatkan partisipasi masyarakat pada Pemilu Serentak 2024, dengan fokus pada peran individu, kelompok, dan informasi. Metode penelitian yang digunakan adalah deskriptif kualitatif dengan pengumpulan data primer melalui wawancara, observasi, dan dokumentasi, serta data sekunder dari dokumen publikasi dan sumber online terkait. Hasil penelitian menunjukkan bahwa peran individu KPU telah cukup profesional dan adaptif, meskipun ada tantangan dalam merespons disinformasi dan tekanan eksternal. Peran kelompok dalam koordinasi internal masih perlu diperkuat agar sosialisasi lebih efektif, sementara peran informasi melalui media sosial telah efektif dalam menjangkau pemilih muda, meskipun perlu penyesuaian terhadap tren digital dan pengawasan terhadap hoaks. Simpulan penelitian ini adalah bahwa KPU Kabupaten Gorontalo telah menunjukkan upaya yang signifikan dalam meningkatkan partisipasi pemilih, namun perlu adanya peningkatan dalam koordinasi internal, respons terhadap disinformasi, serta adaptasi dengan perkembangan digital untuk mencapai partisipasi yang lebih optimal. Kata Kunci: KPU, Partisipasi Pemilih, Pemilu 2024, Sosialisasi, Disinformasi
MODEL DESA MANDIRI BERBASIS PARTISIPASI MASYARAKAT STUDI DI DESA TOLUTU KECAMATAN TOMINI KABUPATEN BOLAANG MONGONDOW SELATAN Bidjuni, Abdul Mamat; Gobel, Lisda Van; Djaba, Misbahudin
Journal of Governance and Public Administration Vol. 2 No. 3 (2025): Juni
Publisher : Yayasan Nuraini Ibrahim Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70248/jogapa.v2i3.2744

Abstract

Penelitian ini bertujuan untuk mengkaji partisipasi masyarakat dalam perencanaan, pemantauan, dan pengambilan keputusan pembangunan di Desa Tolutu, Kecamatan Tomini, Kabupaten Bolaang Mongondow Selatan. Metode penelitian yang digunakan adalah pendekatan kualitatif dengan jenis deskriptif, menggunakan teknik observasi, wawancara mendalam, dan dokumentasi sebagai sumber data primer dan sekunder. Hasil penelitian menunjukkan bahwa meskipun mekanisme musyawarah desa telah diterapkan secara partisipatif dengan melibatkan berbagai unsur masyarakat, partisipasi aktif warga masih tergolong rendah akibat kurangnya pemahaman, waktu pelaksanaan musyawarah yang tidak sesuai dengan aktivitas warga, minimnya sosialisasi, serta apatisme akibat usulan yang jarang ditindaklanjuti. Selain itu, keterbatasan pelatihan dan akses informasi juga menjadi kendala dalam proses pemantauan dan pengawasan, sedangkan pengambilan keputusan sering diwarnai ketidaksepakatan dan dominasi pemerintah desa. Simpulan penelitian ini menyatakan bahwa partisipasi masyarakat di Desa Tolutu masih bersifat formal dan belum optimal, sehingga diperlukan peningkatan edukasi, sosialisasi, dan pelibatan yang lebih efektif agar pembangunan desa dapat berjalan secara partisipatif dan berkeadilan. Kata Kunci: Partisipasi Masyarakat, Musyawarah Desa, Pembangunan Desa, Pengambilan Keputusan
ANALYSIS OF THE IMPLEMENTATION OF MSME DIGITAL TRANSFORMATION IN THE 3T REGION: A CASE STUDY ON THE PROGRAM OF THE COOPERATIVES, MSMES, INDUSTRY, AND TRADE OFFICE OF PUNCAK JAYA REGENCY, CENTRAL PAPUA Hendrik Ibo; Fedianty Augustinah; Aris Sunarya
Journal of Governance and Public Administration Vol. 2 No. 3 (2025): Juni
Publisher : Yayasan Nuraini Ibrahim Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70248/jogapa.v2i3.2839

Abstract

This study investigates the implementation of digital transformation programs for Micro, Small, and Medium Enterprises (MSMEs) in Indonesia’s 3T regions (Frontier, Outermost, and Disadvantaged), focusing specifically on Puncak Jaya Regency in Central Papua. Employing a qualitative case study approach, data were collected through in-depth interviews, field observations, and document analysis. The study aims to explore how local governments implement digitalization strategies for MSMEs in remote areas with limited infrastructure and technological access. Findings indicate that approximately 30–40% of MSMEs began adopting simple digital tools such as social media platforms for product promotion and mobile cashier applications for recording transactions. These changes were largely influenced by training and mentoring programs initiated by the local Department of Cooperatives and SMEs. Despite these advancements, several challenges remain, including poor internet connectivity, low digital literacy, lack of continuous technical assistance, and limited availability of digital devices. To address these obstacles, the local government applied adaptive strategies such as delivering training in local languages, providing hands-on support, and conducting outreach directly to the business owners in their communities. While early economic impacts are modest—such as slight increases in weekly revenue and broader customer reach—there is potential for long-term growth. The study concludes that a sustainable, community-based, and culturally appropriate model of digital transformation is essential to ensure inclusive development for MSMEs in Indonesia’s remote and underserved areas like Puncak Jaya.
Implementation IMPLEMENTATION OF PERFORMANCE AUDIT BY THE REGIONAL INSPECTORATE AS AN INSTRUMENT FOR EVALUATION OF DEVELOPMENT PROGRAMS IN PUNCAK JAYA REGENCY, PAPUA Kelina Yoman; Fedianty Augustinah; Aris Sunarya; Sarwani
Journal of Governance and Public Administration Vol. 2 No. 3 (2025): Juni
Publisher : Yayasan Nuraini Ibrahim Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70248/jogapa.v2i3.2857

Abstract

Performance audit is one of the important instruments in internal government supervision which plays a role in assessing the extent to which the effectiveness, efficiency, and economy of a regional development program can be achieved. This study aims to describe the implementation of performance audits by the Regional Inspectorate of Puncak Jaya Regency as an evaluation tool for the implementation of regional development programs. Using a descriptive qualitative approach with a case study method, this research was carried out in Puncak Jaya Regency, Central Papua, by involving the auditor of the Regional Inspectorate, the head of OPD, and the technical implementer of the program as the main informant. Data was collected through in-depth interviews, participatory observations, and documentation studies on performance audit reports and the realization of development programs from 2022 to 2023. The results of the study show that although the implementation of performance audits is not fully optimal, its function has made a real contribution in identifying structural and technical problems in development programs, such as inconsistencies in activity outputs, inefficiency in budget use, and weaknesses in reporting and internal control systems. Of the 12 OPDs audited, 47 findings were found that indicated the need to reformulate performance indicators, improve human resource competence, and improve the supervision system. However, the limited number of certified auditors, the unavailability of a digital audit system, and weak coordination across OPDs are still obstacles to the implementation of effective performance audits.This study recommends that the Regional Government of Puncak Jaya Regency strengthen the function of the Inspectorate through the development of technical regulations, capacity building of risk-based auditors, and strengthening an integrated supervision system. With a structured performance audit and supported by regional political commitments, it is hoped that development in the 3T region can be more measurable, accountable, and on target.
EVALUASI MUTU PELAYANAN PROGRAM KELUARGA BERENCANA DI PUSKESMAS SIDOMULYO, KECAMATAN GADING CEMPAKA, KOTA BENGKULU Amrullah, Amrullah; Ditasman, Ditasman; rahma sari, Finni
Journal of Governance and Public Administration Vol. 2 No. 3 (2025): Juni
Publisher : Yayasan Nuraini Ibrahim Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70248/jogapa.v2i3.2902

Abstract

Penelitian ini bertujuan untuk mengevaluasi mutu pelayanan program Keluarga Berencana (KB) di Puskesmas Sidomulyo, Kecamatan Gading Cempaka, Kota Bengkulu. Fokus utama penelitian adalah menilai kualitas pelayanan dan kepuasan pasien KB menggunakan lima indikator SERVQUAL, yaitu reliability (keandalan), responsiveness (daya tanggap), assurance (jaminan), empathy (empati), dan tangibles (bukti fisik). Penelitian ini menggunakan pendekatan deskriptif kualitatif dengan teknik pengumpulan data melalui wawancara mendalam, observasi, dan dokumentasi. Informan terdiri dari petugas pelayanan KB dan akseptor KB yang dipilih secara purposive. Hasil penelitian menunjukkan bahwa mutu pelayanan KB di Puskesmas Sidomulyo secara umum berada pada kategori baik, terutama pada aspek empati dan assurance, di mana petugas menunjukkan perhatian individual dan kompetensi dalam pelayanan. Aspek responsiveness dan reliability juga dinilai cukup baik, meskipun masih ditemukan kendala dalam konsistensi waktu pelayanan dan tindak lanjut kepada akseptor. Sementara itu, aspek tangibles menunjukkan bahwa fasilitas dan sarana pendukung tergolong memadai, namun masih terdapat kekurangan dalam hal privasi dan peremajaan alat kesehatan. Kesimpulan dari penelitian ini menunjukkan bahwa mutu pelayanan KB di Puskesmas Sidomulyo sudah cukup memuaskan, namun masih perlu peningkatan dalam hal penguatan sistem pelayanan yang berkelanjutan dan peningkatan sarana pendukung. Penelitian ini diharapkan dapat menjadi bahan evaluasi untuk peningkatan kualitas layanan KB di tingkat puskesmas.
FAKTOR YANG MEMPENGARUHI KEPUASAN PENUMPANG DI BANDARA : KEMUDAHAN AKSES MENUJU BANDARA, INFORMASI AKSESBILITAS DAN FASILITAS DIGITAL Hakim, Muhammad Arief; Prabawa, Ketut Teja; Ubaedillah, Ubaedillah
Journal of Governance and Public Administration Vol. 2 No. 3 (2025): Juni
Publisher : Yayasan Nuraini Ibrahim Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70248/jogapa.v2i3.2881

Abstract

Penelitian sebelumnya atau studi yang relevan memegang peranan penting dalam mendukung pengembangan riset atau penulisan artikel ilmiah. Tujuan pennulisan artikel ini adalah agar mengetahui fsktor-faktor apa saja yang mempengaruhi Kepuasan Penumpang di Bandar Udara, yang berfokus pada Kemudahan Akses Menuju Bandara, Informasi Aksesbilitas, dan Fasilitas Digital. Studi ini merupakan literatur review yang mendalam yang membahas seputar bidang Operasi Bandar Udara. Penulisan artikel ini bertujuan untuk membangun pendapat mengenai pengaruh antar variabel tersebut, agar nantinya dapat digunakan sebagai literatur dalam penelitian selanjutnya. Dengan memperlajari penelitian terdahulu, artikel dapat ini memberikan gambaran mengenai bagaimana setiap faktor tersebut dapat berkontribusi terhadap Kepuasan Penumpang di Bandara. Hasil dari artikel literature review ini menunjukan bahwa masing-masing faktor memiliki pengaruh signifkan terhadap Kepuasan Penumpang di Bandara. Baik itu dari faktor Kemudahan Akses Menuju Bnadara menggunakan moda transportasi berupa kereta api bandara, bus damri, maupun mobil penumpang. Faktor Informasi aksesbilitas yang memudahkan mobilitas dan tersalurnya informasi di bandara yang dapat dipahami oleh penumpang bandara. Dan faktor fasilitas digital yang mempermudah aktivitas pelayanan di bandara.
FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN PENUMPANG MASKAPAI: ANALISIS PENGARUH KECEPATAN PELAYANAN, KERAMAHAN PETUGAS, DAN KEJELASAN INFORMASI DI CHECK-IN COUNTER Butar Butar, Inri Desniti Nuggetty; Arum, Adinda Sekar; Sundoro, Sundoro
Journal of Governance and Public Administration Vol. 2 No. 3 (2025): Juni
Publisher : Yayasan Nuraini Ibrahim Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70248/jogapa.v2i3.2910

Abstract

In the face of increasingly fierce competition in the airline industry, passenger satisfaction is a key element for an airline's success. This study aims to evaluate the influence of three main factors in check-in desk services, namely Service Speed, Officer Friendliness, and Information Clarity on Passenger Satisfaction. The approach in this article is qualitative using library research techniques. The research findings (hypothetical) reveal that the three independent variables of Service Speed, Officer Friendliness, and Information Clarity both individually and together have a positive and significant effect on Passenger Satisfaction. This conclusion makes it clear that efforts to improve service quality in these three aspects are a fundamental and effective strategic step for the airline in increasing overall passenger satisfaction and loyalty.
FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN PENUMPANG: TINGKAT KUALITAS PELAYANAN PUBLIK, ON TIME PERFORMANCE DAN FASILITAS BANDARA Wati, Wina Hera; Pebrianti, Rizka; Kalbuana, Nawang
Journal of Governance and Public Administration Vol. 2 No. 3 (2025): Juni
Publisher : Yayasan Nuraini Ibrahim Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70248/jogapa.v2i3.2919

Abstract

Kepuasan penumpang sangat penting bagi keberhasilan industry penerbangan, memengaruhi citra merek, loyalitas, dan profitabilitas. Dengan meningkatnya ekspektasi layanan, identifikasi faktor penentu kepuasan menjadi strategis. Artikel ini memiliki tujuan untuk meneliti bagaimana kualitas pelayanan, fasilitas di bandara, dan on time performance mempengaruhi kepuasan penumpang. Studi ini menggunakan metode kualitatif dengan cara meninjau berbagai literatur, serta menganalisis teori dan pengaruh antar variabel dari berbagai karya ilmiah yang relevan. Hasil tinjauan pustaka menunjukkan bahwa kualitas pelayanan, on time performance, dan fasilitas bandara secara signifikan memengaruhi kepuasan penumpang. Kualitas pelayanan (terutama daya tanggap, jaminan, empati) berkontribusi nyata, sementara pengaruh bukti fisik dan keandalan bervariasi. Dampak fasilitas bandara bervariasi tergantung lokasi dan kondisi, dengan fasilitas bersih dan fungsional menjadi penting. On time performance adalah faktor krusial yang mencerminkan keandalan maskapai dan sangat memengaruhi kepuasan penumpang. Peningkatan kualitas pelayanan, fasilitas yang memadai, dan pencapaian on time performance yang tinggi merupakan faktor kunci dalam meningkatkan kepuasan penumpang. Ketiga elemen ini saling terkait dan esensial untuk membangun hubungan positif serta memastikan keberlanjutan dan keunggulan kompetitif dalam industri penerbangan.

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