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INDONESIA
International Journal of Social Science and Humanity
Published by Asosiasi Peneliti dan Pengajar Ilmu Sosial Indonesia
ISSN : 30474817     EISSN : 30474825     DOI : 10.62951
Core Subject : Humanities, Education, Social,
Humanities Languange, Linguistic, Communication & Media Social Sciences
study in this journal include linguistics, literature, philosophy, psychology, law, education, social, humanities and cultural studies
Arjuna Subject : Ilmu Sosial - Linguistik dan Bahasa
Articles 78 Documents
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Analysis of the Quality of Registration Counter Services Based on the SERVQUAL Model (Case Study at Kaimana Hospital) Hasnah Tapa; Ika Devi Pramudiana; Dian Feriswara; Feri Ramadhan
International Journal of Social Science and Humanity Vol. 2 No. 2 (2025): June : International Journal of Social Science and Humanity
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijss.v2i2.374

Abstract

Registration counter services as the main gateway for patient interaction with hospitals play a crucial role in shaping public perception of the quality of health services. However, Kaimana Hospital faces challenges such as long queues, limited physical facilities, and reliance on coordination between units, which have the potential to reduce patient satisfaction. This study aims to analyze the gap between patients' expectations and perceptions of the quality of registration counter services using the SERVQUAL model, focusing on five dimensions: Reliability, Assurance, Tangibles, Empathy, and Responsiveness (responsiveness). The qualitative-descriptive method is applied through direct observation during the workday, semi-structured interviews and analysis of secondary documents. The results of the study showed that officers were considered competent in providing Assurance information and showed spontaneous empathy for the Empathy vulnerable group. However, the Reliability dimension is hampered by long queues and reliance on the availability of medical personnel, while Tangibles is limited to physical facilities that are less adaptive during visitor density. Responsiveness is also influenced by fluctuations in the number of patients and coordination between units that are not optimal. The main gap lies in the absence of a digital queuing system, structured inclusive protocols, and standardization of officer competencies. Strategic recommendations include certification-based HR training, integration of digital queue technology, infrastructure optimization, and strengthening operational coordination. This research emphasizes the importance of a holistic approach to create an inclusive, efficient, and sustainable service ecosystem, as well as a reference for regional hospitals in improving the quality of services based on the SERVQUAL model.
Pretrial Proceedings in Indonesian Criminal Procedure Law: Its Relation to Corruption Eradication Adiatma Nugroho; Beniharmoni Harefa; Handar Subhandi Bakhtiar
International Journal of Social Science and Humanity Vol. 2 No. 2 (2025): June : International Journal of Social Science and Humanity
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijss.v2i2.375

Abstract

Pretrial proceedings play a strategic role in Indonesia's criminal justice system as a judicial oversight mechanism to ensure the legality of law enforcement actions and the protection of suspects’ human rights. In corruption cases, however, pretrial motions are often exploited as procedural loopholes to invalidate ongoing investigations due to the absence of rigid legal standards and inconsistent interpretations by judges sometimes extending into the merits of the case, which should fall outside the scope of pretrial jurisdiction. This study examines the ideal concept of pretrial review using a normative juridical approach, emphasizing the due process of law principle, the primacy of lex specialis under Article 26A of the Anti-Corruption Law, and its harmonization with the Criminal Procedure Code (KUHAP). The research concludes that pretrial mechanisms should function solely as limited judicial review, restricted to evaluating procedural legality. Additionally, the study highlights the significance of establishing Preliminary Examination Judges (Hakim Pemeriksa Pendahuluan) as proposed in the Draft Criminal Procedure Code. These judges would proactively supervise investigative actions, ensuring procedural compliance and minimizing the misuse of pretrial remedies by corruption suspects. Strengthening normative frameworks and judicial guidelines is thus essential to foster coherent, fair rulings and support the integrity and effectiveness of anti-corruption law enforcement.
Reconstruction of Public Participation in The AMDAL Licensing Process in Indonesia Muhammad Yusuf Muda Azka; Irwan Triadi; Slamet Tri Wahyudi
International Journal of Social Science and Humanity Vol. 2 No. 2 (2025): June : International Journal of Social Science and Humanity
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijss.v2i2.376

Abstract

The Environmental Impact Assessment (AMDAL) licensing process in Indonesia faces significant challenges regarding meaningful public participation, particularly following the implementation of the Job Creation Law (UU Cipta Kerja). Objective: This research analyzes the urgency for reconstructing public participation mechanisms in AMDAL formation and proposes ideal regulatory frameworks for enhanced community involvement in environmental decision-making processes. This normative legal research employs conceptual and statutory approaches, utilizing qualitative descriptive analysis of legal materials including primary sources (legislation and court decisions) and secondary sources (legal literature and scholarly articles). The study reveals that post-Job Creation Law implementation has significantly restricted public participation scope, limiting involvement to only directly affected communities while excluding environmental advocates and civil society organizations from AMDAL processes. The transition from AMDAL Assessment Commission to Environmental Feasibility Assessment Team has further centralized decision-making authority and reduced community representation. Reconstruction of public participation mechanisms is urgently needed to restore meaningful community involvement, implement good environmental governance principles, and ensure transparency, accountability, and inclusive stakeholder engagement in environmental impact assessment processes.
Disaster Management in Earthquake-Prone Countries: Lessons from the Public Administration Systems of Japan and the Philippines Wahyudi Mokobombang
International Journal of Social Science and Humanity Vol. 2 No. 2 (2025): June : International Journal of Social Science and Humanity
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijss.v2i2.381

Abstract

This comprehensive study examines the disaster management strategies of Japan and the Philippines, focusing on their responses to earthquakes through the lens of Systems Theory. Japan's centralised model emphasises hierarchical coordination, advanced technological integration, and pre-disaster planning, ensuring rapid and efficient responses. Conversely, the Philippines employs a decentralised framework, leveraging community-based initiatives and localised decision-making, though often constrained by resource disparities. Through rigorous data collection, including field observations, stakeholder interviews, and policy analysis, this research provides a comparative analysis highlighting both systems' strengths and limitations. The findings reveal that Japan's technological infrastructure and institutional coordination excel in early warning and response efficiency, while the Philippines' grassroots participation fosters community resilience despite resource constraints. This study proposes a hybrid approach that integrates centralised coordination with community-driven participation to enhance disaster resilience in earthquake-prone nations, offering transferable lessons for public administration systems worldwide.
Analysis Of The Roles & Interactions Of Political Actors In Improving The Quality Of Public Service In Puskesmas: (Study At Puskesmas Karang Rejo, West Tarakan Subdistrict, Tarakan City North Kalimantan Province, Indonesia) Tri Lestari Hadiati; Sugianti Sugianti
International Journal of Social Science and Humanity Vol. 2 No. 2 (2025): June : International Journal of Social Science and Humanity
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijss.v2i2.386

Abstract

Puskesmas are the spearhead of the government in providing basic health services to the community in Indonesia. Puskesmas are required to provide excellent quality services to the community, but these expectations have not been met. Government efforts are then made through independent financial management of the Regional Public Service Agency (BLUD). Karang Rejo Health Centre is one of the Health Centres that successfully received a designation by the Government of Tarakan City, North Kalimantan Province as one of the Independent Health Centres with BLUD management. This study aims to analyse the role & interaction between political actors or leaders in Puskesmas in improving the quality of excellent service at Karang Rejo Puskesmas. The research informants are 1). Head of Puskesmas, 2). The Head of Section and Head of Administration. Visitors include patients who come for treatment and take care of health certificates. The research used descriptive qualitative research in order to explore in-depth information about the excellent service of Karang Rejo Health Centre. The results showed that first the Head of Puskesmas is a professional doctor, as a political actor has a very important role, especially when conducting vertical interactions and horizontal interactions. Vertical interaction with the leaders above him (head of department, regent) and horizontal interaction with the leaders below him (head of section & head of administration), causing Karang Rejo Health Centre to become independent with BLUD management. Secondly, in the dimensions of public service quality at Puskesmas Karang Rejo, West Tarakan Sub-district, Tarakan City, North Kalimantan Province, Indonesia, which has been running optimally with an achievement of 85% is the reliability dimension, the responsiveness dimension and the guarantee dimension. These dimensions can be optimal due to changes in the Puskesmas institution which was previously not independent in terms of its finances, turning into independent with BLUD management. Meanwhile, the dimensions of public service quality that have not run optimally and require improved management, amounting to 15%, namely the dimensions of physical evidence and empathy.
Interpretation of Debt-to-Equity Conversion for Goods Purchase Transactions Under POJK 14/2019 Muhammad Rausyan Fikry; Iwan Erar Joesoef; Diani Sadia Wati
International Journal of Social Science and Humanity Vol. 2 No. 2 (2025): June : International Journal of Social Science and Humanity
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijss.v2i2.388

Abstract

Interpretation of debt-to-equity swap provisions for goods purchase transactions as stipulated in the Financial Services Authority Regulation (POJK) Number 14/POJK.04/2019 concerning Affiliated Transactions and Conflicts of Interest in Certain Transactions. The principle of openness and fairness in transactions between affiliated parties, including in the context of debt-to-equity swaps. However, this provision does not explicitly regulate the conversion of debt arising from goods purchase transactions, thus creating room for legal interpretation regarding whether business debt from operational activities can be converted into equity participation through the issuance of new shares. This study aims to analyze the implementation of debt-to-equity conversion as a financial restructuring strategy, with a focus on legal certainty and protection of public shareholders based on POJK 14/2019. The study uses a normative legal approach with the method of statutory regulations and case studies on PT SLJ Global Tbk. The results of the study indicate that PT SLJ Global Tbk has complied with the formal procedures of POJK 14/2019, including information disclosure, GMS approval, and unaffiliated creditor criteria. However, the conversion of business debt creates legal ambiguity due to the lack of clarity as to whether the debt meets the definition of “loan” in POJK 14/2019. In addition, the dilution of public shares by 34.32% without adequate protection mechanisms indicates a lack of legal certainty. The study recommends normative interpretation and strengthening of regulations to ensure fairness and legal certainty in the practice of debt conversion. Keywords: ; ; ; ;
The Constitutional Position of the President and Vice Pres-ident in Indonesia Abdul Haris; Muhammad Awaluddinul Akbar; Muhammad Kandriana; Muslimin Muslimin; Muhammad Wildan; Erham Erham
International Journal of Social Science and Humanity Vol. 2 No. 2 (2025): June : International Journal of Social Science and Humanity
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijss.v2i2.398

Abstract

This study examines the constitutional position of the President and Vice President in Indonesia following the four amendments to the 1945 Constitution between 1999 and 2002, focusing on how these reforms reshaped executive authority and accountability. It addresses the problem of excessive presidential dominance and unclear vice-presidential functions under the New Order regime, with research objectives to analyze the institutional, authority, accountability, and relational dimensions of the amended constitutional framework. Employing a normative doctrinal method through statute and conceptual approaches, the study analyzes primary legal texts, scholarly articles, and tertiary materials using descriptive-analytical techniques. The main findings reveal that the introduction of direct joint elections, strict two-term limits, impeachment mechanisms, and the establishment of the Constitutional Court significantly strengthened checks and balances, clarified the Vice President’s supportive and succession roles, and redistributed legislative powers to the DPR. These reforms created a more balanced separation of powers and enhanced democratic legitimacy while also highlighting emerging challenges in institutional capture and democratic backsliding. In conclusion, Indonesia’s gradualist constitutional reform successfully transformed an authoritarian executive into a more accountable presidential system, though ongoing vigilance and potential further amendments are necessary to consolidate democratic gains.
The Role of Youth in the Implementation of Climate Change Policies in Indonesia Agusniar Rizka Luthfia
International Journal of Social Science and Humanity Vol. 2 No. 2 (2025): June : International Journal of Social Science and Humanity
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijss.v2i2.427

Abstract

Climate change represents an urgent global crisis that demands immediate and collaborative action. In Indonesia, youth have emerged as crucial stakeholders in the implementation of climate change policies. This study explores the strategic role of young people in advancing climate action, focusing on their engagement through two major non-governmental organizations: WALHI (Wahana Lingkungan Hidup Indonesia) and Greenpeace Indonesia. Adopting a qualitative library research method, the study examines secondary sources, reports, and publications to assess how these organizations empower and mobilize youth in climate advocacy. The findings highlight that youth are not passive observers but active contributors to climate governance. Through educational campaigns, social media activism, public demonstrations, and grassroots initiatives, young individuals raise environmental awareness, promote sustainable practices, and exert social and political pressure on government institutions. Their participation fosters democratic engagement, enhances policy responsiveness, and encourages the inclusion of long-term environmental perspectives in national and regional development agendas. Furthermore, youth play a critical role in bridging scientific knowledge with community-based practices, often initiating innovative and context-sensitive solutions tailored to local environmental challenges. Their digital literacy and ability to build networks across diverse societal sectors amplify their effectiveness in shaping public discourse and influencing policy outcomes. This study concludes that empowering youth is fundamental to achieving meaningful and lasting climate action. Their involvement strengthens both mitigation and adaptation efforts, positioning them as key agents of change who are not only directly impacted by climate change but also committed to securing a more sustainable and just environmental future for Indonesia.
The Effectiveness of Pertamina's BBM One Price Program in Equalizing Energy Access in 3T Regions: Underdeveloped, Frontier, and Outermost Areas Alfian Hadi Saputra; Sapto Pramono; Zainal Fatah; Sri Roekminiati
International Journal of Social Science and Humanity Vol. 2 No. 3 (2025): September : International Journal of Social Science and Humanity
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijss.v2i3.447

Abstract

Disparities in energy access across Indonesia's underdeveloped, frontier, and outermost (3T) regions have long hindered equitable national development. In response, Pertamina launched the BBM Satu Harga program, aiming to equalize fuel prices and availability throughout these regions. This study explores the effectiveness of the program in achieving its intended goals. Employing a qualitative descriptive approach, the research utilizes in-depth interviews, field observations, and document analysis as primary data collection methods. Informants include Pertamina officials, BBM Satu Harga gas station operators, and community members residing in 3T areas. Data were analyzed using an interactive model, encompassing data condensation, data display, and conclusion drawing. The findings indicate that the BBM Satu Harga program significantly improved energy accessibility, reduced travel distances for fuel acquisition, and received generally positive evaluations from stakeholders. Operational challenges remain, particularly concerning logistical distribution and infrastructure maintenance in remote locations. Nonetheless, the program’s annual implementation targets were largely achieved, affirming its critical role in reducing energy disparities. It is concluded that the BBM Satu Harga program has been effective in fostering more equitable energy access within Indonesia’s most isolated regions. Future research should focus on long-term socioeconomic impacts of energy accessibility and explore strategies to optimize logistical support and infrastructure resilience in 3T regions.
The Role of the Village Consultative Body (BPD) in Improving the Accountability in Village Governance: Case Study in Kersik Tuo Village Ikhfal Halmaf Kholif; Ika Devi Pramudiana; Sri Kamariyah; Feri Ramadhan
International Journal of Social Science and Humanity Vol. 2 No. 3 (2025): September : International Journal of Social Science and Humanity
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijss.v2i3.458

Abstract

The Village Consultative Body (BPD) plays a strategic role in overseeing the implementation of village governance to ensure transparent, participatory, and accountable governance. However, in practice, the effectiveness of the BPD's role is often influenced by various internal and external factors. This study aims to analyze the role of the BPD of Kersik Tuo Village in improving village government accountability based on the five dimensions of Servqual developed by Parasuraman, Zeithaml, and Berry, namely tangibles, reliability, responsiveness, assurance, and empathy. The research uses a descriptive qualitative approach with a case study method. Primary data was obtained through in-depth interviews with the BPD chairperson, village officials, and BPD members, while secondary data was sourced from official village documents, accountability reports, and related literature. Data analysis was conducted using the interactive Miles and Huberman model, which includes data reduction, data presentation, and conclusion drawing.The results of the study indicate that in the tangibles dimension, the BPD has provided physical facilities and information media that support transparency; in the reliability dimension, the BPD consistently carries out supervision in accordance with the planning and implementation cycle of village programs; in the responsiveness dimension, the BPD quickly responds to complaints and aspirations from the community; in the assurance dimension. Factors supporting the role of the BPD include the commitment of members to transparency, clear regulatory support, and partnerships with village officials and the community. Meanwhile, the main obstacles include limited human resources, supporting facilities, and suboptimal community participation. In conclusion, the BPD of Kersik Tuo Village has played a fairly effective role in maintaining the accountability of village administration, although there is still a need to improve the capacity of members, strengthen facilities and infrastructure, optimize public participation, and utilize information technology to support transparency and the quality of village public services.

Page 7 of 8 | Total Record : 78

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