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Global Leadership Organizational Research in Management
Published by Sekolah Tinggi Ilmu Kesehatan Ibnu Sina Ajibarang
ISSN : 30217431     EISSN : 0217423     DOI : 10.59841
Core Subject : Science, Social,
Decision Sciences, Operations Research & Management Social Sciences
bidang Ilmu Manajemen dan Ekonomi. Jurnal ini berkaitan dengan aspek apapun dari manajemen, namun tidak terbatas pada topik berikut : berkaitan dengan aspek apapun dari manajemen, namun tidak terbatas pada topik berikut : Manajemen Sumberdaya Manusia , Manajemen Keuangan, Manajemen Pemasaran, Manajemen Sektor Publik, Manajemen Operasional, Manajemen Rantai Pasokan, Corporate Governance, Etika Bisnis, Akuntansi Manajemen dan Pasar Modal dan Investasi
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 217 Documents
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Pengaruh Motivasi dan Lingkungan Kerja terhadap Kinerja Karyawan pada Dinas Perkebunan Kabupaten Fakfak Maria Wesso; Agustina Waromi; Fenska Mbaubedari
Global Leadership Organizational Research in Management Vol. 3 No. 2 (2025): Global Leadership Organizational Research in Management
Publisher : STIKes Ibnu Sina Ajibarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59841/glory.v3i2.3109

Abstract

The research entitled The Influence of Motivation and Work Environment on Employee Performance at the Fakfak Regency Plantation Service. The purpose of this study is to find out: 1) To find out employee perceptions about Motivation, work environment, and employee performance at the Fakfak Regency Plantation Service, 2) To find out the significance of the partial influence of Motivation and environment on employee performance Is work discipline employee performance at the Fakfak Regency Plantation Service, 3) To find out the significance of the simultaneous influence of motivation and work environment on employee performance at the Fakfak Regency Plantation Service. This research is a quantitative type that is structural in nature, namely looking for the relationship between motivation and work environment on employee performance at the Fakfak Regency Plantation Service. The sample used in this study was 50 employees. Data were collected using interview techniques, questionnaires and documentation and analyzed using descriptive and inferential statistics using the Smart PLS 3.8 application. The results of descriptive statistical analysis show that the employee performance variable is 79.91%, work motivation is 80.55%, work environment is 86.8% which is included in the good category. The results of the Inferential statistical test show that partially the Motivation variable has a significant effect on employee performance with a t value of 2,341 and a significance value of 0.024. then the decision is to accept the alternative hypothesis (Ha), partially the work environment variable has a significant effect on the employee performance variable with a t value of 3,694 with a significance value of 0.001, then the decision is to accept the alternative hypothesis (Ha). The results of the statistical test based on Anova calculations show a calculated F value of 39,120 with a significance value of 0.000. This significance value is smaller than the alpha level used, which is 5% or 0.05, so the 2 (two) independent variables in this study simultaneously have a positive and significant influence on employee performance. The coefficient of determination (R2) is 0.700%. This means that the work motivation and work environment variables contribute 70% to the variation in employee performance at the Fakfak Regency Plantation Service, while the remaining 30% is explained by other variables not included in this study. Based on the results of this study, it is recommended that employees at the Fakfak Regency Plantation Service need to improve their work motivation to excellent levels by implementing all leadership policies in carrying out their duties and responsibilities.
Pengaruh Lingkungan Kerja dan Disiplin Kerja terhadap Kinerja Karyawan pada Kantor Kecamatan Beji Depok Asep Purnama
Global Leadership Organizational Research in Management Vol. 3 No. 3 (2025): Global Leadership Organizational Research in Management
Publisher : STIKes Ibnu Sina Ajibarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59841/glory.v3i3.3132

Abstract

Beji District Office is 1 of 11 districts in the city of Depok which has the task of assisting the Mayor in coordinating the implementation of general government affairs, government affairs in the field of community empowerment and sub-districts as well as the delegation of some government affairs in other fields.The sample in the study was 38 respondents using saturated sampling techniques, all populations in this study were used as research samples. The data collection technique uses a questionnaire method with a Likert scale. Based on the results of this study, the variable Work Environment (X1) has a positive and significant influence on Employee Performance (Y) obtained from the calculation of the calculation of the ttable > (4.217 > 1.690) with a significance level of 0.001 < 0.05. The Work Discipline Variable (X2) has a positive and significant influence on Employee Performance (Y). This is shown from the results of the calculation of the tcount > ttable (5.176 > 1.690) with a significant level of 0.001<0.05. Simultaneously, the variables of Work Environment (X1) and the variables of Employee Performance (X2) have a positive and significant influence on Employee Performance (Y). This was obtained from the results of the calculation of Fcount of 171.585 with a significant level of 0.001 < 0.05 and Fcal > Ftabel (171.585 > 3.27). The results of the analysis of the determination coefficient (R2) obtained R Square of 0.907 or 90.7% were influenced by the variables of Work Environment (X1) and the variable of Work Discipline (X2) while the remaining 9.3% were influenced by other independent variables that were not studied in this study. Keywords: ,,
The Influence of Digitalization on Integrated Logistics Management in Contemporary Port Operations Arif Rachman Dillah; Haidar Rizqi Lumintu; Fakhri Najmuddin; Kencana Verawati
Global Leadership Organizational Research in Management Vol. 3 No. 3 (2025): Global Leadership Organizational Research in Management
Publisher : STIKes Ibnu Sina Ajibarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59841/glory.v3i3.3133

Abstract

Digitalization has become the driving force behind transformation in the logistics sector, particularly at seaports, which serve as key nodes in the global supply chain. Indonesian ports face persistent challenges such as high logistics costs and long vessel turnaround times. By implementing digital technologies such as the Port Community System (PCS), Artificial Intelligence (AI), and Blockchain, ports can enhance operational efficiency, accelerate service processes, and improve transparency and accountability. Digital systems also enable real-time integration among stakeholders, contributing to faster cargo flow and reduced national logistics costs. However, the implementation of digitalization is not without significant barriers, including limited information and communication technology (ICT) infrastructure, low digital competencies among the workforce, and high initial investment costs. Furthermore, ports face organizational cultural resistance to change and cybersecurity risks that threaten operational continuity. Smaller ports in developing countries often struggle to adopt these technologies independently due to budget constraints. To overcome these challenges, synergy between the government, port operators, and technology providers is essential. Programs such as the National Logistic Ecosystem (NLE) represent a strategic step to accelerate sustainable digital adoption. With a holistic approach encompassing technology, human resources, and business processes, digitalization can become a key catalyst in enhancing the competitiveness of Indonesian ports on a global scale.
Citra Merek Sebagai Pemediasi Antara Manajemen Kualitas Total dan Kepuasan Pelanggan di Tambak Udang Venambak Rahmad Efendy; Infensius Gea; Ratna Ashary; Roma Pasaribu; Irwan Sinaga
Global Leadership Organizational Research in Management Vol. 3 No. 3 (2025): Global Leadership Organizational Research in Management
Publisher : STIKes Ibnu Sina Ajibarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59841/glory.v3i3.3139

Abstract

This study aims to analyze the role of brand image as a mediating variable in the relationship between Total Quality Management (TQM) and customer satisfaction at Venambak Shrimp Farm. The background of this study is based on the importance of quality in the competitive aquaculture industry, as well as the need to build a strong brand image to maintain customer satisfaction and loyalty. This study uses a quantitative approach with the Structural Equation Modeling–Partial Least Square (SEM-PLS) method as an analysis technique. Data were obtained by distributing closed questionnaires to consumers who had purchased shrimp products from Venambak Shrimp Farm. The analysis was conducted using SmartPLS software. The results of the study indicate that TQM has a positive and significant influence on brand image and customer satisfaction. In addition, brand image is proven to significantly influence customer satisfaction and plays a role as a mediating variable in the relationship between TQM and customer satisfaction. This means that good internal quality not only has a direct impact on satisfaction, but also indirectly through the formation of positive brand perceptions in the minds of consumers. These findings emphasize the importance of quality management strategies integrated with branding strategies in the context of the aquaculture industry. The practical implication of this research is the need for management to not only focus on improving internal processes, but also strengthening brand image in order to be able to create added value and increase customer satisfaction in a sustainable manner.
Analisis Tingkat Kepuasan Masyarakat terhadap Kinerja Pemerintahan Distrik Soyoi Mambai (Sombai) Kabupaten Waropen John Frits Ayomi
Global Leadership Organizational Research in Management Vol. 3 No. 2 (2025): Global Leadership Organizational Research in Management
Publisher : STIKes Ibnu Sina Ajibarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59841/glory.v3i2.3188

Abstract

This study aims to determine what indicators are generally considered by the public in assessing the performance of the Government in Soyoi Mambai District (Sombai) Waropen Regency, and how much importance is given to each factor?; 2) How big is the gap between public expectations and the actual conditions of Government performance and 3) What is the level of public satisfaction with the performance of the Soyoi Mambai District Government (Sombai) Waropen Regency? The study was conducted in Soyoi Mambai District, Waropen Regency. The type of research used is descriptive with qualitative and quantitative approaches. The research instrument used is a questionnaire. The population in this study is all adults in Soyoi Mambai District. The research sample amounted to 200 respondents. Data collection uses primary and secondary data. Data analysis uses the Multiindicator Attitude Model (MAM). The results of the study indicate that: 1) The indicators used to assess the performance of Soyoi Mambai District Government Officials, Waropen Regency are Responsibility (Indicator I1), Public Oriented (I2), Democratization (I3), Bureaucracy System (I4), Natural Resources Management (I5) and Transparency Financing (I6), 2) A gap of 4.22 in the Public Oriented indicator (Indicator I2) indicates the low commitment of Soyoi District Government Officials in prioritizing public interests over personal interests and other types of interests and 3) The Soyoi Mambai community feels "Somewhat Satisfied" with the Performance of Soyoi Mambai District Government Officials.
Manajemen Sumber Daya Manusia dalam Retail: Peran Pelatihan dan Motivasi Karyawan dalam Meningkatkan Penjualan Adrian Mjesfa
Global Leadership Organizational Research in Management Vol. 3 No. 2 (2025): Global Leadership Organizational Research in Management
Publisher : STIKes Ibnu Sina Ajibarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59841/glory.v3i2.3191

Abstract

The purpose of this study is to determine the relationship between human resource management, training, and motivation in increasing sales in the retail sector. This study uses a qualitative approach with a Case Study method in 5 Retail Stores in West Nabire District, Nabire Regency, Central Papua Province. The research location is in Nabire District, Nabire Regency, Central Papua Province which was conducted for 1 month, namely from February to March 2025. The method of collecting informants was carried out using the Snowball method and obtained informants as many as 72 store employees from 5 retail stores. The data collection technique was carried out using the Triangulation method, namely Observation, Interviews, and Documentation. Data analysis was carried out by organizing data, sorting into one manageable data, synthesizing, searching and finding patterns, finding important things that can be learned, and systematically compiling data obtained from interviews, field notes, and research documentation conducted. The results of the study show that: (a). The average level of employee education is high school. (b). Employee motivation in increasing sales in the retail business is not always influenced by training factors. (c). Employee motivation to increase sales depends on employee comfort in the workplace (environment, bonuses, incentives, and fairness in employee performance appraisals).
Pengaruh Harga, Promosi, dan Kualitas Layanan terhadap Penjualan Layanan Telekomunikasi PT Sinergi Inti Andalan Prima Tbk di Meruya Ilir Nabila Nasyahta Bunawan; Yugi Setyarko
Global Leadership Organizational Research in Management Vol. 3 No. 3 (2025): Global Leadership Organizational Research in Management
Publisher : STIKes Ibnu Sina Ajibarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59841/glory.v3i3.3196

Abstract

This study aims to examine the influence of pricing, promotion, and service quality improvement on the sales level in the telecommunications services of PT Sinergi Inti Andalan Prima, Tbk, located in Meruya Ilir, West Jakarta. The research adopts a quantitative approach using primary data obtained through the distribution of structured questionnaires. The population in this study consists of all permanent employees of the company, totaling 35 individuals. Given the relatively small population, a saturated sampling technique was applied, making all members of the population the research sample. Data were analyzed using the Statistical Package for the Social Sciences (SPSS) version 25. The analysis process involved validity and reliability testing, classical assumption testing, and hypothesis testing through multiple linear regression analysis to determine the effect of each independent variable—pricing, promotion, and service quality improvement—on the dependent variable, sales level. The findings reveal that pricing has a significant positive effect on the sales level, indicating that appropriate and competitive pricing strategies can enhance sales performance. Similarly, service quality improvement also shows a significant positive influence on sales level, suggesting that better service delivery directly contributes to increased customer satisfaction and sales outcomes. Conversely, the study finds that promotion does not have a significant effect on sales level in this case. This may be due to promotional activities not being optimally targeted, lacking sufficient frequency, or failing to deliver persuasive messages to the intended market segment. Overall, the results highlight the importance of focusing on competitive pricing strategies and continuous improvement in service quality as key drivers of sales growth in the telecommunications sector. The study recommends that PT Sinergi Inti Andalan Prima, Tbk prioritize these two aspects while reevaluating its promotional strategies to ensure better alignment with customer needs and market conditions.
Pengaruh Komunikasi, Lingkungan Kerja, dan Beban Kerja terhadap Kepuasan Kerja Karyawan pada Perusahaan untuk Meningkatkan Kinerja dan Produktivitas Organisasi: Studi Pada Karyawan PT Indomarco Prismatama Farah Tasya Untari; Koen Hendrawan
Global Leadership Organizational Research in Management Vol. 3 No. 3 (2025): Global Leadership Organizational Research in Management
Publisher : STIKes Ibnu Sina Ajibarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59841/glory.v3i3.3197

Abstract

This study aims to analyze the effect of communication (X1), work environment (X2), and workload (X3) on job satisfaction (Y) among employees at PT Indomarco Prismatama. Job satisfaction is a crucial factor influencing employee performance and productivity; therefore, understanding the factors that affect it is essential for the company’s sustainability and growth. This research employs a quantitative approach with a saturated sampling technique, in which the entire population is used as the sample. The total number of respondents in this study was 30 employees. The analytical method used was path analysis with the assistance of SPSS version 22 software. The results show that the communication variable (X1) has a significant effect on job satisfaction (Y), with a significance value of 0.000. This indicates that effective, clear, and open communication between management and employees can enhance employees’ satisfaction with their jobs. Furthermore, the work environment variable (X2) also has a significant effect on job satisfaction (Y), with a significance value of 0.000. This finding suggests that a safe, comfortable, and supportive work environment, both physically and non-physically, plays a vital role in shaping employees’ positive perceptions of their work. In addition, the workload variable (X3) has a significant effect on job satisfaction (Y), with a significance value of 0.009. This means that a proportional workload, in accordance with employees’ capabilities, can improve job satisfaction, whereas excessive workloads may reduce it. Overall, this study concludes that communication, work environment, and workload have a significant effect on job satisfaction among employees at PT Indomarco Prismatama. The implication of this study is that management should continuously improve the quality of communication, create a conducive work environment, and establish a balanced workload to maintain and enhance employee job satisfaction.
Pengaruh Kualitas Pelayanan dan Fasilitas terhadap Kepuasan Pelanggan pada Gerai Tiki 0259 di Kabupaten Bekasi Rickyanto Ames; Usran Masahere
Global Leadership Organizational Research in Management Vol. 3 No. 4 (2025): Global Leadership Organizational Research in Management
Publisher : STIKes Ibnu Sina Ajibarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59841/glory.v3i4.3202

Abstract

This study aims to analyze the influence of service quality and facilities on customer satisfaction at Tiki 0259 Outlet in Bekasi Regency. In the era of increasingly competitive logistics service industry, customer satisfaction is the key to the sustainability and growth of the company. Tiki 0259, as one of the providers of goods delivery services, must be able to maintain service quality and provide adequate facilities to maintain customer loyalty. The research method used is quantitative with a survey approach. Data were collected by distributing questionnaires to customers who have used Tiki 0259 services in the last six months. Data analysis techniques used validity and reliability tests, multiple linear regression, and t-tests to test the influence of each independent variable on customer satisfaction as the dependent variable. The results showed that service quality and facilities had a positive and significant effect on customer satisfaction. The test showed that the facility variable had a more dominant influence compared to service quality, evidenced by the t-value of 20.075 which was greater than the t-table of 2.021 and a significance value of 0.000 <0.05. This means that improved facilities, such as comfortable waiting rooms, comprehensive digital services, and easy access to information, have a direct impact on customer satisfaction. These findings indicate the importance of continued investment in facility improvements and staff training to enhance service. Tiki management is advised to continuously evaluate available facilities and ensure professional, prompt, and friendly customer service. This way, Tiki 0259 can maintain customer loyalty and increase its competitiveness in the delivery services market. This research also provides empirical support for customer satisfaction-based service development strategies in the local logistics sector.
Pengaruh Pelatihan dan Pengembangan Sumber Daya Manusia terhadap Kinerja Karyawan PT Pagi Ceria Indonesia Lenteng Agung Barat Muhammad Riko Wahyunianto; Ratnawaty Marginingsih; Wiwit Rohaeni Yulianti
Global Leadership Organizational Research in Management Vol. 3 No. 4 (2025): Global Leadership Organizational Research in Management
Publisher : STIKes Ibnu Sina Ajibarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59841/glory.v3i4.3216

Abstract

PT Pagi Ceria Indonesia is one of the companies engaged in Gardening and Services to serve landscape needs. In managing human resources, PT Pagi Ceria Indonesia needs to pay attention to training and development of each employee in order to produce quality employees and superior performance.. This study aims to determine the effect of training and development of human resources on the performance of employees of PT Pagi Ceria Indonesia in Lenteng Agung Barat. The research method used is a quantitative method with data collection using total sampling or non-probability sampling. A total of 50 respondents were sampled and the data obtained using SPSS 23 software with multiple linear regression analysis techniques including instrument testing, partial and simultaneous hypothesis testing. The results of the Training Variable (X1) research have a significant effect on Employee Performance, with a calculated t value of 3.275 > t table 2.013 and a significance value of 0.002 < 0.05. The results of the Human Resource Development Variable (X2) also have a significant effect on Employee Performance, with a calculated t value of 3.944 > 2.013 and a significance value of 0.000 < 0.05 and the results of the F test (simultaneous), with calculated F = 57.916 > F table = 3.20 and Sig. = 0.000 < 0.05 shows that Training and Human Resource Development together have a significant effect on Employee Performance at PT Pagi Ceria Indonesia.

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