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Greenation International Journal of Tourism and Management
Published by Greenation Research
ISSN : 29866103     EISSN : 2986559X     DOI : https://doi.org/10.38035/gijtm
Core Subject : Economy,
Economics, Econometrics & Finance
Greenation International Journal of Tourism and Management (GIJTM) is a scientific journal in the field of tourism and management published and managed by Greenation Research & Yayasan Global Resarch National. This journal aims to disseminate information on research and development results, studies, and critical thinking about tourism and management. It is hoped that this dissemination can be utilized in real practice by relevant stakeholders in identifying and solving problems for tourism development and management purposes.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 87 Documents
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The Effect of Work-Life Balance, Employee Engagement and Training on Job Satisfaction and Employee Performance Ni Nyoman Sawitri
Greenation International Journal of Tourism and Management Vol. 2 No. 1 (2024): (GIJTM) Greenation International Journal of Tourism and Management (March 2024
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v2i1.168

Abstract

The article on the influence of work-life balance, and employee engagement training on job satisfaction and employee performance is a scientific literature review article within the scope of human resource management science. This article aims to create a hypothesis regarding the relationship between factors, which can then be used for further research in the field of human resource management. Descriptive qualitative research methodology was used in this research. The data used in this research comes from previous research which is still relevant to this research. Data was obtained from reputable academic online platforms, including Publish or Perish, Google Scholar, digital reference books, and Sprott journals. The results of this research are as follows: 1) Work-life balance influences job satisfaction; 2) Employee engagement influences job satisfaction; 3) Training influences job satisfaction; 4) Work-life balance influences employee performance; 5) Employee engagement influences employee performance; 6) Training influences employee performance; and 7) Job satisfaction influences employee performance.
The Influence of Marketing Strategies on the Sale of Kobelco Heavy Equipment at PT. X Constructions Machinery Indonesia Branch Pekanbaru Rita Zahara
Greenation International Journal of Tourism and Management Vol. 2 No. 2 (2024): (GIJTM) Greenation International Journal of Tourism and Management (June - Agus
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v2i2.175

Abstract

This research was conducted at PT X Contructions Machinery Indonesia at the Pekanbaru branch which is located at Jalan Arifin Ahmad number 111 Pekanbaru, from February 2023 to September 2023. This research is motivated by the sales of Kobelco heavy equipment at PT X Contructions Machinery Indonesia, Pekanbaru branch from 2018 to 2022 still has not reached the target set while the sales target trend every year continues to increase and also the higher level of competition for heavy equipment and other brands in Pekanbaru city today. For this reason, promotional activities are a very important means for PT X Contructions Machinery Indonesia at the Pekanbaru branch to optimize heavy equipment sales in achieving sales targets. The population in this study were consumers of PT X Contructions Machinery Indonesia at the Pekanbaru branch, with the number of samples taken randomly, namely 61 respondents using the Slovin method. The analysis method used is quantitative analysis, namely multiple regression analysis. From the results of the analysis carried out, the regression equation is obtained. The publicity variable has the greatest influence on purchasing decisions. Hypothesis testing using the t test which shows that all independent variables have a significant effect on the dependent variable or purchase decision. Then the F test shows that the variables X1, X2, X3 and X4 together have an effect on the Purchasing Decision variable. The Adjuster R Square figure shows that changes in sales should be determined by the independent variable, namely the promotion variable, while the rest is determined by other factors not observed in this study.
The Role of Work Ethic, Work Environment, Leadership Style and Training on Employee Performance of Fujipan Co., Ltd. in Saitama, Japan Agung Kurniawan; Muhamad Al Faruq Abdullah
Greenation International Journal of Tourism and Management Vol. 2 No. 2 (2024): (GIJTM) Greenation International Journal of Tourism and Management (June - Agus
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v2i2.178

Abstract

Japan is one of the well  known developed countries with culture ethos high work, where? many developing countries make Japan a country as role model in his business become a developed country. Study This carried out in companies operating in the field processing food named Fujipan. This company is one of the oldest companies more from 100 years and still operate until moment This. Research purposes is For describe role ethos work, style leadership, environment work and training to performance employee Fujipan in help development and progress company. Research methods used? is method qualitative with technique observations and interviews to worker Fujipan. Result of study This is ethos work, environment work, and training implemented at Fujipan have role positive in performance employee. But style leadership Still not enough give role positive to performance employee. In conclusion is in a way general Fujipan has succeed apply culture good and consistent work? in guard performance employee, who became factor supporter existence company until moment This. However need exists enhancement in style leadership implemented in place? Work.
The Influence of Product Orientation and Product Innovation on Competitive Advantage Guntur Ade Saputra; Hapzi Ali; Yayan Hendayana
Greenation International Journal of Tourism and Management Vol. 2 No. 2 (2024): (GIJTM) Greenation International Journal of Tourism and Management (June - Agus
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v2i2.191

Abstract

The research aims to determine the relationship between market orientation and competitive advantage, to determine the relationship between product innovation and competitive advantage. The method used in this research is a literature study, by collecting shared information related to the variables discussed. Namely related to product innovation, market orientation, and competitive advantage. This data and information was obtained through electronic media and then analyzed to determine deeper relationships between variables. The results of this research reveal that market orientation has a positive and significant effect on competitive advantage, this means that the better the company is in responding to market orientation, the company's competitive power and advantage will increase. Product innovation has a positive and significant effect on competitive advantage. This means that the more innovative a company is in developing new products or services, the higher the level of competitiveness of the company.
Green Marketing of Analysis: Branding, Positioning and Eco-Friendly Products (Literature Review) Teguh Maianto; Lily Yuntina; Sri Yanthy Yosepha; Kamsariaty Kamsariaty; Bambang Wijanarko
Greenation International Journal of Tourism and Management Vol. 2 No. 3 (2024): (GIJTM) Greenation International Journal of Tourism and Management (September -
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v2i3.197

Abstract

Literature review research on green marketing analysis: branding, positioning and environmentally friendly products is a scientific literature article in the scope of marketing management science. The purpose of this literature research is expected to build a hypothesis regarding the influence between variables that can later be used for further research in the scope of marketing management. The approach used in this study is descriptive qualitative. The data collection technique uses literature studies. The data used in this descriptive qualitative approach comes from previous research that is relevant to this study and is sourced from academic online media such as the Scopus Emerald Journal, Sage, WoS, Sinta Journal, DOAJ, EBSCO, Google Scholar and digital reference books. The results of this literature review article are: 1) Branding has an effect on green marketing; 2) Positioning has an effect on green marketing; and 3) Environmentally friendly products have an effect on green marketing.
Service Marketing Mix and Customer Satisfaction Japanese Aesthetic Salon Sun Lumiere Budi Suryowati; Rohanita Rohanita
Greenation International Journal of Tourism and Management Vol. 2 No. 2 (2024): (GIJTM) Greenation International Journal of Tourism and Management (June - Agus
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v2i2.209

Abstract

This study aims to determine the influence of the 7 P's of service marketing mix elements (Product, Price, Promotion, Place, People, Process, and Physical Evidence) on customer satisfaction of Japanese Aesthetic Salon Sun Lumiere. A sample of 100 respondents was obtained using the Isaac and Michael formula using non-probability sampling techniques, by distributing questionnaires to obtain the data. The data analysis method uses Structural Equation Modeling- Partial Least Square (SEM- PLS) with the help of SmartPLS 4.0 software. The results of the study showed that the elements of product, price, place, promotion, people had an effect on customer satisfaction and the process and physical evidence had no effect on customer satisfaction of Japanese Aesthetic Salon Sun Lumiere. These findings imply that Japanese Aesthetic Salon Sun Lumiere should prioritize improving the quality of products and services, setting competitive prices, executing effective promotional strategies, choosing strategic locations, and improving employee quality to achieve higher customer satisfaction. While internal processes and physical evidence remain important, the main focus should remain on the elements that directly affect the customer experience and satisfaction
Bibliometric Analysis of Servant Leadership Research Trends Mauledy Ahmad
Greenation International Journal of Tourism and Management Vol. 2 No. 2 (2024): (GIJTM) Greenation International Journal of Tourism and Management (June - Agus
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v2i2.214

Abstract

This study aims to analyze how research on servant leadership in the field of Human Resource Management is classified along with its trends and to find out what topics can be used as research variables in the future. The research method is a literature review using a bibliometric analysis approach starting from defining the keywords 'servant leadership' and 'Journal' in the Publish or Perish application with Google Scholar as a database. After narrowing the results by selecting a special topic in 'Human Resource Management, 840 related articles were obtained to be reviewed from 980 articles of initial search results. Then, I compiled meta data using the Mendeley application. The Vosviewer application was used to visualize research trends. The results showed that the classification of research on servant leadership in human resource management was divided into 7 clusters with topics centred on servant leadership, behaviour, and job satisfaction. Service, development, work engagement, servant leadership characteristics, servant, employee performance, organizational commitment, workplace, Organizational Citizenship behaviour, Turnover Intention and Servant Leadership Behavior are a cluster in the field of Human Resource management. The number and lack of variety of research needed for more review limit this research.
Citizenship Behavior in the Workplace: An Exploration of Employee Motives Kartika Nuradina; Aldinel Fikri; Diana Harding
Greenation International Journal of Tourism and Management Vol. 2 No. 2 (2024): (GIJTM) Greenation International Journal of Tourism and Management (June - Agus
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v2i2.219

Abstract

This research explores the role of motives in explaining individual involvement in organizational citizenship behavior (OCB). Three motives of citizen behavior were identified: prosocial values (PV), organizational concern (OC), and impression management (IM). Scales that measured these motives and other variables known to covary with OCB were correlated with 5 dimensions of OCB. Questionnaires were administered to 112 employees of Bandung City Municipal Office. Prosocial values exhibited the strongest association with individual-focused OCB, while organizational concern displayed the strongest link with organization-oriented OCB. Each motive independently contributed to explaining variance in OCB. The results emphasize the significance of motives in understanding OCB.
The Effectiveness of Using Human Resource Information System on the Performance of Employees at Hermina Arcamanik Hospital Sani Fitriyani; Kelvin Herlambang H; Muhammad Prakarsa Al Qadr Saleh; Candra Mecca Sufyana
Greenation International Journal of Tourism and Management Vol. 2 No. 2 (2024): (GIJTM) Greenation International Journal of Tourism and Management (June - Agus
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v2i2.227

Abstract

To remain competitive in the health industry and streamline performance, an efficient human resource management system is essential. This research employs a qualitative approach with a case study design, gathering data through semi-structured interviews and direct observation. The findings reveal that Human Resource Information System (HRIS XPRESSO), implemented in 2019, offers features such as managing employee personal data, training records, and integrating recruitment and payroll processes. This system has significantly enhanced HR department performance by simplifying data access and reducing manual processes. However, challenges such as large file rejections, server disruptions, and limited access outside the hospital were identified. To enhance effectiveness, feature improvements and access adjustments are necessary. In conclusion, HRIS XPRESSO has proven effective in boosting HR operational efficiency but requires ongoing evaluation and institutional reforms to address existing challenges and fully leverage its benefits for the organization.
Handling Complaints Against Revisit Intentions Through Satisfaction in Handling Guest Complaints at Hotel Artotel Thamrin Jakarta Linda Desafitri RB; Vienna Artina
Greenation International Journal of Tourism and Management Vol. 2 No. 3 (2024): (GIJTM) Greenation International Journal of Tourism and Management (September -
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v2i3.229

Abstract

The handling of guest complaints must be simplified both in the process of handling, the method and time of handling the complaint where the purpose of the complaint on the guest's complaint can function as a source of service improvement in the future and good handling of customer complaints determines the customer's attitude in experiencing the quality of service which has an impact on the intention of returning guests in the future. The results of this study obtained the results that: (1) Handling Complaint directly has a significant influence on Satisfaction with Handling Complaint; (2) Handling Complaints directly has a significant influence on the Revisit Intention; (3) Satisfaction with Handling Complaint directly has a significant influence on the Revisit intention and (4) Indirectly there is a significant influence between Handling Complaint on the Revisit intention and through Satisfaction with Handling Complaint.

Page 6 of 9 | Total Record : 87

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