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Greenation International Journal of Tourism and Management
Published by Greenation Research
ISSN : 29866103     EISSN : 2986559X     DOI : https://doi.org/10.38035/gijtm
Core Subject : Economy,
Economics, Econometrics & Finance
Greenation International Journal of Tourism and Management (GIJTM) is a scientific journal in the field of tourism and management published and managed by Greenation Research & Yayasan Global Resarch National. This journal aims to disseminate information on research and development results, studies, and critical thinking about tourism and management. It is hoped that this dissemination can be utilized in real practice by relevant stakeholders in identifying and solving problems for tourism development and management purposes.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 87 Documents
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The Importance of Quality Service in Increasing Customer Loyalty: A Case Study of Traditional Ships Subehana Rachman
Greenation International Journal of Tourism and Management Vol. 2 No. 3 (2024): (GIJTM) Greenation International Journal of Tourism and Management (September -
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v2i3.235

Abstract

This study investigates the influence of service quality on customer perception, satisfaction, and loyalty in North Jakarta. The study employs a quantitative research method, gathering data from 28 tourists who utilize the port's services. Researchers collected data for one month by directly distributing questionnaires. We carried out the data analysis using SPSS version 25. The analysis results showed a significant relationship between service quality, customer satisfaction, and loyalty. Better service quality and high customer satisfaction tend to increase customer loyalty. This study sheds light on the significance of focusing on service quality and customer satisfaction as a strategy to maintain and increase customer loyalty in the future. However, there are still other factors that need to be considered in understanding customer loyalty, such as price, promotion, and brand image. Further research, taking into account these additional variables, can provide a more complete understanding of the factors that influence customer loyalty at traditional ports such as North Jakarta.
Analysis of Emotional Intelligence, Compensation and Career Path on Tour Guide Performance Through Job Satisfaction Muhammad Yusuf; Uus Mohammad Darul Fadli; Esti Liana; Jarot Santosa; Murni S ulistyowati
Greenation International Journal of Tourism and Management Vol. 2 No. 3 (2024): (GIJTM) Greenation International Journal of Tourism and Management (September -
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v2i3.238

Abstract

The purpose of this literature study is expected to build a hypothesis regarding the influence between variables that can later be used for further research in the scope of human resource management. The literature review research article on the analysis of emotional intelligence, compensation and Career Path on tour guide performance through job satisfaction is a scientific literature article in the scope of human resource management science. The approach used in this literature review research is descriptive qualitative. The data collection technique is to use literature studies or conduct a review of relevant previous articles. The data used in this descriptive qualitative approach comes from previous research that is relevant to this research and is sourced from academic online media such as the Thomson Reuters Journal, Springer, Taylor & Francis, Scopus Emerald, Elsevier, Sage, Web of Science, Sinta Journal, DOAJ, EBSCO, Google Scholar and digital reference books. In previous studies, 1 relevant previous article was used to review each independent variable. The results of this literature review article are: 1) Emotional Intelligence influences Job Satisfaction; 2) Compensation influences Job Satisfaction; 3) Career Path influences Job Satisfaction; 4) Emotional Intelligence influences Tour Guide Performance; 5) Compensation influences Tour Guide Performance; 6) Career Path influences Tour Guide Performance; 7) Job Satisfaction influences Career Path; 8) Emotional Intelligence influences Tour Guide Performance through Job Satisfaction; 9) Compensation influences Tour Guide Performance through Job Satisfaction; and 10) Career Path influences Tour Guide Performance through Job Satisfaction.
Analysis of Competency, Discipline, and Self-Efficacy on The Performance of Aviation Security Staff: Literature Review Primadi Candra Susanto; Ni Nyoman Sawitri; Hapzi Ali; Zahara Tussoleha Ronny
Greenation International Journal of Tourism and Management Vol. 2 No. 3 (2024): (GIJTM) Greenation International Journal of Tourism and Management (September -
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v2i3.239

Abstract

This research aims to see the influence between variables and analyze the factors that cause personal aviation security performance. This research uses a literature review study to systematically review previous articles to see their correlation with current research. The results show that there is an influence between all independent variables on the dependent variable. This finding could be something new in qualitative research, aviation security performance can improve with competency appropriate to their field of work, work discipline while on duty, and self-efficacy at all levels, thereby creating good work achievements according to management's expectations. In human resource management research, there is no research framework like this article and the hypotheses in this research are very rarely found in previous research. Purpose – This research builds a theory of whether there is an influence between independent variables on the dependent variable. Design/methodology/approach – The method used is library research which analyzes previous articles as a literature review. Findings – There is a significant influence between variable X1 on Y, variable X2 on Y, and variable X3 on Y. Research limitations/implications – Many other factors influence performance, including remuneration, motivation, leadership style, and job satisfaction. Practical implications – The depth of this research reviews the performance of personal aviation security who are tasked with checking the luggage of passengers entering the airport area. Originality/value – Researchers have tried to look for the same research model but have not found it, there has never been previous research that discusses the influence of the independent variable on the dependent variable.
Empowering Local Voices: Transforming Valu Beach into a Sustainable Tourism Destination Setiyarti, Tettie; Gonzaga, Marciana; Trisna Wijayanthi, Ida Ayu; Oka Pradnyana, I Gusti Gede; Pradnya Handayani, Sagung Agung Diah
Greenation International Journal of Tourism and Management Vol. 2 No. 4 (2024): (GIJTM) Greenation International Journal of Tourism and Management (December 20
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v2i4.241

Abstract

Local community empowerment is essential for sustainable tourism development, enabling communities to actively participate in tourism planning and management. This article examines the role of community participation in the development of Valu Beach in Pitileti Village, Lautem District, Timor-Leste. Employing qualitative descriptive analysis, the study reveals that local engagement is vital for maximizing economic and social benefits while preserving the environment. Despite existing challenges, such as limited accessibility and a lack of tourism management skills, community enthusiasm indicates a strong desire for involvement. The research highlights the importance of enhanced infrastructure, targeted training, and government support to foster a collaborative approach. By leveraging local assets, ie. natural beauty, cultural richness, and community spirit, Valu Beach can emerge as a sustainable tourism destination, benefiting both the community and visitors alike.
Research Study on the Satisfaction Level of Uber Users with Respect to Ahmedabad City Deep P, Baraiya; Rajapara, Monil; Sinh Zala, Harshvadhan; Patel, Kavya; Chauhan, Rahul; Maseleno, Andino; Rizal Isnanto, R
Greenation International Journal of Tourism and Management Vol. 1 No. 4 (2023): (GIJTM) Greenation International Journal of Tourism and Management (December 20
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v1i4.254

Abstract

This study investigates user satisfaction among Uber users in Ahmedabad, India, focusing on key factors such as digital media consumption, the impact of the COVID-19 pandemic on household income, spending priorities, binge-watching habits, and perceptions of work-life balance. Using ANOVA analysis, significant differences were found in users' feelings of being overwhelmed by work and personal responsibilities, while other factors showed uniformity across demographic groups. These findings highlight the influence of socioeconomic factors on digital life balance, emphasizing the need for tailored strategies to enhance user satisfaction. By contributing to the understanding of the sharing economy's impact on urban mobility, this research provides valuable insights for improving user experiences in similar contexts. Future studies should consider longitudinal trends and cross-cultural comparisons to further enrich this evolving field.
The Influence of Leadership Style and Work Motivation on Teacher Performance (Study on Teachers of SMPN 18 Bandung City) Siti Hafsoh; Deden Komar Priatna; R Jusdijachlan
Greenation International Journal of Tourism and Management Vol. 1 No. 1 (2023): (GIJTM) Greenation International Journal of Tourism and Management (March - May
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v1i1.260

Abstract

The purpose of this study was to determine and analyze: (1) Leadership Style; (2) Work Motivation; (3) Teacher Performance; and (4) the influence of leadership style and work motivation on teacher performance at SMP Negeri 18 Bandung, both simultaneously and partially. This study uses a quantitative approach with multiple regression analysis. The source of research data is primary data. The unit of analysis in this study was the teachers of SMP Negeri 18 Bandung. The research data was collected using a questionnaire via google form with a population of 46 respondents using the census method where all members of the population were involved in this study. The results showed that the leadership style was included in the good category, work motivation was in the doubtful/good enough category and teacher performance was in the very good category. Leadership Style and Work Motivation simultaneously have an effect on the performance of SMP Negeri 18 Bandung teachers. However, partially leadership style is more dominant in influencing teacher performance compared to work motivation. Thus the main priority is to maintain a leadership style that has been going well so that the teachers of SMP Negeri 18 Bandung can work effectively in carrying out their duties.
Determination Employee Performance and Job Satisfaction: Study Literature Review Hartini; Josua Panatap Soehaditama; Suhartini; Dewi Ulfah Arini; Agus Suhendra
Greenation International Journal of Tourism and Management Vol. 2 No. 3 (2024): (GIJTM) Greenation International Journal of Tourism and Management (September -
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v2i3.265

Abstract

The purpose of this literature research is expected to build hypotheses regarding the influence between variables which can later be used for further research in the scope of human resource management. The literature review research article determining employee performance and job satisfaction is a scientific literature article within the scope of human resource management science. The approach used in this literature review research is descriptive qualitative. The data collection technique is to use literature studies or review relevant previous articles. The data used in this descriptive qualitative approach comes from previous research that is relevant to this research and comes from academic online media such as Thomson Reuters Journals, Springer, Taylor & Francis, Scopus Emerald, Elsevier, Sage, Web of Science, Sinta Journals, DOAJ, EBSCO, Google Scholar and digital reference books. In previous studies, 1 relevant previous article was used to review each independent variable. The results of this literature review article are: 1) Delegation Leadership affects Job Satisfaction; 2) Remuneration affects Job Satisfaction; 3) Self-efficacy affects Job Satisfaction; 4) Delegated Leadership affects Employee Performance; 5) Remuneration affects Employee Performance; 6) Self-efficacy affects Employee Performance; 7) Job Satisfaction affects Employee Performance.
Marketing Strategy Analysis in Increasing Tourism Ticket Sales Revenue: Study Literature Review Fitria Ariyani; Rona Tumiur Mauli Carolin Simorangkir; Mochammad Subagio; Nunung Ayu Sofiati; Indra Sani
Greenation International Journal of Tourism and Management Vol. 2 No. 3 (2024): (GIJTM) Greenation International Journal of Tourism and Management (September -
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v2i3.268

Abstract

The purpose of this literature research is expected to build hypotheses regarding the influence between variables which can later be used for further research in the scope of marketing management. The literature review research article analyzing marketing strategies in increasing tourism ticket sales revenue is a scientific literature article within the scope of marketing management science. The approach used in this literature review research is descriptive qualitative. The data collection technique is to use literature studies or review relevant previous articles. The data used in this descriptive qualitative approach comes from previous research relevant to this research and is sourced from academic online media such as Thomson Reuters Journals, Springer, Taylor & Francis, Scopus Emerald, Elsevier, Sage, Web of Science, Sinta Journals, DOAJ, EBSCO, Google Scholar and digital reference books. In previous studies, 1 relevant previous article was used to review each independent variable. The results of this literature review article are: 1) Product has an effect on Increasing Tourism Ticket Sales; 2) Price affects the increase in tourism ticket sales; 3) Promotion affects the increase in tourism ticket sales; and 4) Place affects the increase in tourism ticket sales.
Impact Green Human Resource Management Towards Environmental Performance Ahmad, Mauledy; Ali, Hapzi; Widyastuti, Tri; Suroso, Sugeng
Greenation International Journal of Tourism and Management Vol. 2 No. 4 (2024): (GIJTM) Greenation International Journal of Tourism and Management (December 20
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v2i4.271

Abstract

Research examining the impact of GHRM on environmental performance is essential to understand the relationship between GHRM and environmental performance. This study is interesting because it provides a comprehensive picture of the importance of the role of GHRM in improving environmental performance. The purpose of this study is to analyze various studies that have been conducted in the past to better understand the impact of GHRM on environmental performance through a systematic literature review. The success of GHRM in an organization is essential to optimize effectiveness, efficiency and competitiveness in facing tough global issues. Therefore, understanding the impact of GHRM on environmental performance will help design the right strategy to maintain sustainable environmental sustainability. The study is also relevant to rapidly growing trends, such as the issue of global warming and environmental damage that are paralyzing various aspects of life and business.
The Influence of Work Discipline and Work Motivation on Employee Performance in The Medical Rehabilitation Installation of Level II Hospital 03.05.01 Dustira Cimahi City Samuel Samuel; Nandan Limakrisna; Rena Tresna Wulandhani
Greenation International Journal of Tourism and Management Vol. 2 No. 3 (2024): (GIJTM) Greenation International Journal of Tourism and Management (September -
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v2i3.272

Abstract

The aim of this research is to determine and analyze: (1) Work Discipline (2) Work Motivation; (3) performance; and (4) The influence of work discipline and work motivation on the performance of Level II Hospital Medical Rehabilitation employees 03.05.01. Dustira Cimahi City, both simultaneously and partially. The research method used in this research is a descriptive survey and an explanatory survey, the unit of analysis in this research is the employees of the Medical Rehabilitation Hospital Level II 03.05.01. Dustira Cimahi City with a sample of 30 people. The type of investigation is causality, and the time horizon in this research is cross-sectional. Based on the research results, it was found that Work Discipline for Level II Hospital Medical Rehabilitation employees 03.05.01. Dustira Cimahi City, apparently employees gave good responses, Work Motivation for Level II Hospital Medical Rehabilitation employees 03.05.01. Dustira Cimahi City can generally be said to be good, employee performance at Level II Hospital Medical Rehabilitation employees 03.05.01. Cimahi City's Dustira is currently considered good. Work Discipline and Work Motivation simultaneously influence the performance of Level II Hospital Medical Rehabilitation employees 03.05.01. Dustira Cimahi City. However, work discipline partially influences employee performance more than work motivation. Because work discipline predominantly influences performance, it is the first priority in improving employee performance. then the Level II Hospital Medical Rehabilitation employee 03.05.01. Cimahi City Dustira are advised to consistently maintain existing work discipline, so that they are able to work more professionally.

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