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Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran
Published by Universitas Negeri Makassar
ISSN : 24071765     EISSN : 25411306     DOI : https://doi.org/10.71309
Core Subject : Humanities, Science, Education, Social,
Humanities Decision Sciences, Operations Research & Management Education Law, Crime, Criminology & Criminal Justice Social Sciences
Jurnal Administrare Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran is a scientific publication that contains the results of research and studies in the fields of administration, management, public policy, and other relevant activities.
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 84 Documents
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Dynamics of Compensation and Job Rotation: The Key to Improving Performance in the Serang City Regional Government Environment Ramadhan, TB Guruh; Arifin, Yusuf; Hamsinah, Hamsinah; Tirtosetianto, Raden Hario; Sunarsi, Denok
Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran Volume 11, Issue 1, 2024
Publisher : Pendidikan Administrasi Perkantoran, Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71309/administrare.v11i1.3145

Abstract

This research aims to analyze the effect of compensation and work rotation on employee performance in the Regional Government of Serang City. Data collection was carried out with samples using Google Form and questionnaires, with a total of 74 respondents. The sampling technique used in the research was random proposal sampling. Data analysis was carried out using the Structural Equation Modeling (SEM) method, with a variance-based approach using the Smart Partial Least Square (SmartPLS) application. The results of this research show that compensation has a positive and significant effect on employee performance, and work rotation has a positive and significant effect on employee performance in the local government environment.
Analysis of the Influence of Health Information Systems and Work Motivation on Employee Performance through Job Satisfaction as a Mediation Variable Fikdawati, Ria; Wardoyo, Dewie Tri Wijayati; Witjaksono, Andre Dwijanto
Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran Volume 11, Issue 1, 2024
Publisher : Pendidikan Administrasi Perkantoran, Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71309/administrare.v11i1.3146

Abstract

This research aims to identify the influence of the health information system (SIK) and work motivation on employee satisfaction and performance at the Surabaya City Health Service Community Health Center, with job satisfaction as a mediating variable. This research uses a quantitative approach with a survey method. Data was collected through questionnaires distributed to 317 respondents selected using cluster techniques random sampling. Data analysis was carried out using a Structural Equation Model (SEM) based on Partial Least Square (PLS) to test the research hypothesis. The research results show that GIC has no effect on satisfaction. Work motivation was found to have a significant influence on job satisfaction. Motivated employees tend to have higher job satisfaction, driven by factors such as recognition, responsibility, and advancement opportunities. Apart from that, this research found that SIK did not have a significant effect on employee performance but work motivation had a positive effect on employee performance. Job satisfaction was also found to have a significant effect on employee performance, indicating that satisfied employees tend to have better performance. Job satisfaction is not proven to mediate the influence of SIK on employee performance, but it does mediate the influence of work motivation on employee performance. This research provides practical implications for Puskesmas management and policy makers in the health sector to focus on developing effective SIK and programs to increase work motivation to increase employee satisfaction and performance. The results of this research also provide theoretical contributions by enriching the literature on the influence of SIK and work motivation on individual performance in the context of health service organizations.
The Role of Self-Control on Employee Cyberloafing Behavior HIdayana, Nugrhainy; Padli Nasution, Muhammad Irwan; Syarbani, Ahmad Muhaisin B.
Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran Volume 11, Issue 1, 2024
Publisher : Pendidikan Administrasi Perkantoran, Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71309/administrare.v11i1.3240

Abstract

The free use of the internet in the work environment has become a common phenomenon, including in the work environment of law enforcement officers such as the Police. This can disrupt concentration and work productivity. This research aims to determine and analyze the role of self-control in the cyberloafing behavior of employees at the Simalungun Police Department using descriptive quantitative research methods. The population in this study was 557 consisting of Simalungun Police police staff employees. Meanwhile, the number of samples in this research was 85 with a sampling technique using the Sloving formula. Data collection techniques as a tool for collecting research data at research locations using observation, questionnaires, and documentation. Meanwhile, the data analysis technique used is the Outer Model, Inner Model, and parametric statistical tests with the help of the Partial Least Square (PLS-SEM) computer program to analyze the relationship between self-control variables and cyberloafing behavior. The research results show a positive relationship between self-control and cyberloafing behavior (r=0.497 and p<0.05), as evidenced by the r square inner model calculation results. The calculated t value is also 9.299, has exceeded the t value (table) of 1.96, and the significance is 0.000, namely <0.05. Therefore, it can be concluded that self-control among Simalungun Police Staff Members has a posi
Indonesian Maritime Diplomacy: Building Strategic Alliances for Sovereignty at Sea Saputra, Rizki Marman; Rusliwa Somantri, Gumilar; Subroto, Athor; Marsetio, Marsetio
Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran Volume 11, Issue 2, 2024
Publisher : Pendidikan Administrasi Perkantoran, Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71309/administrare.v11i2.3317

Abstract

This research aims to analyze Indonesia's maritime diplomacy strategy to build strategic alliances to maintain Indonesia's maritime sovereignty. The research method used is a literary study presented descriptively intending to study individuals, groups, organizations, or complex events bound by a certain context. The data collection technique used analyzes documents relevant to the research theme, both from newspapers, national journals, and books with an analytical focus as explained in the theory of Liberal Institutionalism, namely international cooperation and global institutions. Meanwhile, the data analysis techniques used in this research are data reduction, data presentation, and conclusion. The research results show that through effective maritime diplomacy and strategic alliances, Indonesia has succeeded in strengthening its geopolitical position in the Asia-Pacific region, increasing the security of maritime trade routes, and maximizing maritime economic potential. These results show that the Liberal Institutionalism approach can significantly contribute to maintaining Indonesia's maritime sovereignty and security. It is important to pay attention to security, economic and environmental aspects. To maintain this sovereignty, international cooperation is needed through strategic alliances with various countries. This study shows how Indonesia has succeeded in building this alliance.
The Effect of E-Government-Based Public Service Innovation (M-Passport) And Employee Capability on Public Satisfaction Mediated By Trust Cahyono, Puji
Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran Volume 11, Issue 1, 2024
Publisher : Pendidikan Administrasi Perkantoran, Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71309/administrare.v11i1.3482

Abstract

In Indonesia, public services, especially in passport issuance, are often highlighted due to various problems such as long queues, slow services, and unclear information. This study examines the relationship between public happiness and the overarching goals of employee competency and e-Government-based public service innovation (M-Passport) in relation to passport-making services at immigration offices, with trust serving as a mediating variable. The urgency of this research is to understand how service innovation and employee competency can enhance public satisfaction and trust in government services. The purpose of this research is to analyze the elements of public service innovation, employee capability, public satisfaction, and trust using quantitative methodologies with an associative approach. The research method involves data analysis using Partial Least Squares (PLS) with SmartPLS software version 3. The findings indicate that service innovation does not significantly impact trust, but it significantly increases public satisfaction. Employee capability does not significantly affect community satisfaction; however, it has a positive and significant effect on trust. Trust has a major impact on public happiness. The study concludes that service innovation and employee competency are crucial factors in enhancing public satisfaction and trust, particularly regarding passport-making services at immigration offices. These findings highlight the importance of trust in mediating the relationship between service innovation and public satisfaction, as well as the critical role of employee competency in strengthening public trust in government services.
Opportunities and Barriers to Using the QRIS Payment System for the Development of Culinary MSMEs in Sibolga City Pratiwi, Putri Khairani; Yusrizal; Syarbaini, Ahmad Muhaisin B.
Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran Volume 11, Issue 1, 2024
Publisher : Pendidikan Administrasi Perkantoran, Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71309/administrare.v11i1.3610

Abstract

There will be many changes in various sectors throughout the industrial revolution 4.0, whether prepared or not. The business world is one that will be affected by this development. With the development of this technology, people cannot avoid the ease of carrying out financial transactions. In the Sibolga City area, especially Sibolga Square, the use of QRIS is still very minimal because MSMEs still do not know more about the use of QRIS. The aim of this research is to find out what are the opportunities and obstacles to using the QRIS payment system for the development of MSMEs in Sibolga Square. This research uses descriptive qualitative methods. The data source used is primary data, namely information sourced from interviews with MSME actors in Sibolga Square, while secondary data is data obtained through searching various references that are related or already available and collected by other parties. Based on the results of research that has been carried out, it can be concluded that QRIS makes it easier for MSMEs and consumers to carry out transactions, by using QR technology the payment process is faster and more efficient, reduces cashier queue times and speeds up customer turnaround. Meanwhile, the inhibiting factors are that MSME players do not yet understand how the QRIS system is used, then there are problems with an unstable internet network in carrying out transactions, as well as a merchant discount rate (MDR) fee of 0.07% which is applied to traders.
Analysis of the Role of Dynamic Filing Systems in Supporting Operational Management Rahmadana, Ogi; Atika; Dharma, Budi
Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran Volume 11, Issue 1, 2024
Publisher : Pendidikan Administrasi Perkantoran, Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71309/administrare.v11i1.3663

Abstract

Archives have an important role in providing information for an institution or agency in making decisions and formulating policies. This research aims to analyze the role of a dynamic archiving system in supporting operational management at PT Pelindo Multi Terminal. The research method used is qualitative with a case study approach. Data was obtained through in-depth interviews, observation and analysis of documents related to archive management in the company. The research results show that dynamic archiving systems play an important role in providing a good source of information for company leaders. Organizing archives using appropriate tools and equipment, managing appropriate types of archives, as well as planned methods for depreciation and destruction of archives, are important factors in maintaining the smoothness and success of the archives system. Support from competent human resources is also a crucial aspect in maintaining the effectiveness of archive management. Thus, this research contributes to the understanding of the importance of a dynamic archiving system in supporting operational management at PT Pelindo Multi Terminal. The novelty of this research is that it focuses on how dynamic archiving systems have a direct impact on operational management, including efficiency analysis in the documentation process, reducing document search time, and the impact on strategic decision making. This research will also add value by providing a case study of implementing a dynamic archiving system specifically for the port industry. It provides specific insights into the challenges and benefits port companies face in implementing these systems.
Analysis of Customer Relationship Management Strategy in Increasing Interaction and Pension Administration Services Anandani, Thalia; Atika; Daulay, Aqwa Naser
Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran Volume 11, Issue 1, 2024
Publisher : Pendidikan Administrasi Perkantoran, Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71309/administrare.v11i1.3675

Abstract

Administration is something that cannot be separated from everyday life. In various contexts, whether in the world of government, business or social organizations, administration has a very important role. This article aims to analyze the Customer Relationship Management (CRM) Strategy in pension administration services and interactions at the Medan VI Regional BKN Office, in improving pension administration interactions and services at the VI Medan Regional State Civil Service Agency (BKN) Office. The research method used is a qualitative method through phenomenology, the data used is primary data which is analyzed through SWOT analysis. The respondents in this study were retirees who had used pension administration services at the BKN Regional VI Medan Office. The implication of this research is the importance of implementing CRM in improving interaction and pension administration services at the BKN Regional VI Medan Office. The results of choosing the right CRM strategy through SWOT analysis. In the I SO Strength Opportunity quadrant, which was selected to improve interaction and retirement administration services at the Medan VI Regional BKN Office, namely by increasing the experience and reputation of retirees, increasing human resources and trained staff, increasing technological progress will digital services, and Increasing partnerships to expand service networks. The results of this research can provide guidance for institutions administering pension administration to optimally utilize CRM technology for better service
Customer Satisfaction Analysis and Assesment of Occupational Health & Safety and Environment in Building Construction Project Silvana; Hasibuan, Bernard; Sugiarto
Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran Volume 11, Issue 2, 2024
Publisher : Pendidikan Administrasi Perkantoran, Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71309/administrare.v11i2.3895

Abstract

Ensuring safe working environment, reducing accident risks and safeguarding the workers and communities’ health are critical in construction projects. Customer satisfaction of Occupational Health, Safety and Environment is essential to project success since satisfied consumers are more likely to trust and loyal to contractor. WEGE has experienced client satisfaction issues over the last two years, including subpar job quality and project delays. Occupational Health & Safety and Environment performance data demonstrate the existence of workplace accidents, which must be addressed to improve customer satisfaction and ensure business operations sustainability. Direct survey approach was employed in this study to collect samples from current populations. The population comprises 169 people who are clients of the building construction project, both internally and externally. Utilizing proportionate stratified random sampling with a sample size of 119 respondents, the sampling methodology applies the Slovin formula. Using the Customer Satisfaction Index (CSI) approach, the findings indicated that 79.17% of the total satisfaction was rated satisfactory. The Occupational Health, Safety and Environment report's orderly administration indicator had the largest gap analysis result (-0,24), while the rubbish and waste management indicator had the lowest gap value (-0,59). It is interpreted that the higher the gap score, the greater the priority for attribute improvement. The spider chart's outcome illustrates that relevance of performance level remains higher than it is currently. Specifically, the "Occupational Health, Safety and Environment report administration order" criterion has the lowest value. Consequently, the order of project report administration prior to the project's commencement is recommended as a means of enhancing customer satisfaction with the Occupational Health, Safety and Environment building construction projects aspect.
Preparation of Case Method -Based Teaching Materials for Improving Learning Outcomes Students in the Course Knowledge Administration in the Administration Education Study Program Office Faculty of Economics State University of Medan Pramana, Dodi; Sihombing, Dionisius; Armayanti, Nelly
Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran Volume 11, Issue 2, 2024
Publisher : Pendidikan Administrasi Perkantoran, Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71309/administrare.v11i2.4040

Abstract

Development quality source Power man need education quality in line with need 21st century . Government has implement Independent Learning Policy For maximize potential student through experiential learning programs. However , in the Administration Education Study Program Office , minimal relevant teaching materials become constraints , where the lecturer Still use teacher -centered learning method with monotonous teaching materials , causing student not enough active in learning . Development teaching materials based on method case is very necessary For overcome limitations This . Case method based teaching materials can provide examples case real relevant​ with theory , so that help student in understand material , solve problems , and implement knowledge administration in a way practical . Research This aiming For analyze impact use case method based teaching materials in the course Knowledge Administration to results Study students . Research This using the ADDIE development model which includes stages of Analysis, Design, Development, Implementation, and Evaluation. Data analysis is carried out For measure validity , effectiveness , and practicality teaching materials . The results of study This expected produce relevant , effective and practical teaching materials For used in learning , as well as can registered as Copyright and IPR of books Knowledge Administration . Keywords : Teaching Materials, Learning Results , Knowledge Administration

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