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INDONESIA
Ilmu Administrasi Publik
Published by Universitas Negeri Makassar
ISSN : 20866364     EISSN : 25497499     DOI : -
Core Subject : Economy, Education,
Economics, Econometrics & Finance Other
Jurnal ini akan tetap diterbitkan dua kali dalam setahun yang akan menghadirkan tulisan ilmiah dalam bidang ilmu administrasi publik. Jurnal ini adalah media publikasi untuk menyalurkan karya ilmiah para dosen, teoritisi dan praktisi di bidang administrasi publik, serta pemerhati administrasi publik.
Arjuna Subject : -
Articles 492 Documents
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Democratic Public Service (Case of License Operating Billboards in Makassar City) Nani Harlinda Nurdin; Zulkarnain Hamson; Muhammad Nasir Mahmud; Nining Haslinda Zainal
Jurnal Ilmiah Ilmu Administrasi Publik Vol 13, No 1 (2023)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jiap.v13i1.43900

Abstract

One of the points of concern in public administration is the organising of democratic public services. Democratic public service is the basic essence in realizing justice and social welfare. This can be realized if it involves all state stakeholders and domains in the administration of the government. In this perspective, public services should obtain genuine attention, be processed professionally and properly provided to residents of service users. Billboard licence is one of the types of licensing services issued by the government along with the rapid growth of companies or industries that have an impact on the increase in regional revenue. In addition to increasing regional revenue, the increase in billboards is directly proportional to various violations that occur because of services provided so that they are important to be handled. The purpose of this study is to evaluate the degree to which the Regional Revenue Agency of Makassar City, one of the government organisers in public services, organises democratic public services, particularly in the execution of billboards. The study employs a qualitative method and includes both primary and secondary data. Through in-depth interviews and observation, primary data is gathered. secondary information obtained from documents. Data reduction is then used to process the acquired data. The results of the study show that democratic public services have not been implemented. Complexity, bureaucracy, apparatus performance and community attitudes towards public services are factors that influence service integrity.
Quality of Online Academic Services during the Covid-19 Pandemic at FKIP-UBT Suprianto Suprianto; Sitti Hardiyanti Arhas; M. Awaluddin; Nisa Ariantini; M. Said Zainuddin
Jurnal Ilmiah Ilmu Administrasi Publik Vol 13, No 1 (2023)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jiap.v13i1.44686

Abstract

The purpose of this study was to determine the quality of service in terms of quality, quantity, duration and need for supervision. This type of research is a combination research (mixed methods), which combines the types of quantitative and qualitative research. In order to obtain quantitative results, the population in this study was 59, so this research is a population study. Meanwhile, to obtain qualitative results, the selected informants were 5 people consisting of 2 lecturers and 3 students. Data collection techniques used are questionnaires, observations and interviews. The mixed methods research design used is a triangulation design. The results showed that the quality of academic services during the Covid-19 pandemic at FKIP UBT was in the good category.
Performance of the Regional Innovation Laboratory in Improving the Quality of Makassar City Government Ali Mardana; Risma Niswaty; Anshari Anshari; Dian Meiliani Yulis
Jurnal Ilmiah Ilmu Administrasi Publik Vol 13, No 1 (2023)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jiap.v13i1.45030

Abstract

This research is a descriptive study using a qualitative approach. With data collection techniques used are observation techniques, interviews, and documentation. The technique of checking the validity of the data used is the triangulation technique. The data analysis technique used in this study is an interactive model. The results of the study show that the performance of the Partnership-Based Innovation Laboratory (Labinov Beken) has been able to improve the quality of Makassar City Government well, but still needs improvement in supporting its implementation. This is reflected in the input indicators owned by the Partnership-Based Innovation Laboratory (Labinov Beken) which have been good in terms of Human Resources, Financial, and existing regulations that have supported the implementation of this Labinov Beken. When viewed in terms of output indicators, Labinov Beken has given birth to various regional innovations, but there are still Regional Innovation Programs that have not run optimally. In terms of outcome indicators (outcomes), Labinov Beken has been able to provide service satisfaction to the community and accelerate the economy and increase development in the Makassar City Region. Besides that, from the indicators of benefits (benefits), Labinov Beken has provided benefits as a vehicle for stimulating the atmosphere for the birth of innovations that can overcome obstacles to the implementation of programs and activities. Then in terms of impact indicators (impacts), Labinov Beken has had a positive impact with the birth of various regional innovations that have the potential to advance the quality of government, but there is still a negative impact because a small number of ASN are unable to adapt to changing their work style following the development of existing innovations.
Improving the Effectiveness of Public Services through Technology-Based Service Innovations in Indonesia Nugroho Widianto
Jurnal Ilmiah Ilmu Administrasi Publik Vol 13, No 1 (2023)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jiap.v13i1.45171

Abstract

This study aimed to investigate the role of technology-based service innovations in improving the effectiveness of public services in Indonesia. The background of this study is based on the increasing demand for public services and the need for more efficient and effective service delivery methods. The study adopted a qualitative research method, including interviews and focus group discussions with key stakeholders involved in the delivery of public services. The findings of this study suggest that the implementation of technology-based service innovations can improve the effectiveness of public services by increasing accessibility, speed, and accuracy of service delivery. The study recommends that policymakers and public service providers should invest in technology-based innovations to improve the quality of public services and enhance the overall customer experience.
Utilization of Technology to Enhance Accessibility of Public Services for the Community Muhamad Sahlan; Ramadani Saputra
Jurnal Ilmiah Ilmu Administrasi Publik Vol 11, No 2 (2021)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jiap.v11i2.45358

Abstract

The utilization of technology in public services has been identified as a potential solution to improve accessibility and efficiency of public services for the community. This study aims to explore the role of technology in enhancing the accessibility of public services for the community in Indonesia. The study employed a qualitative research approach and used semi-structured interviews as the primary data collection technique. The findings of the study suggest that the utilization of technology can improve the accessibility and efficiency of public services for the community in Indonesia. The study identified several factors that facilitate or hinder the implementation of technology in public services, including funding, infrastructure, and technical expertise. The study suggests that public sector organizations need to address these challenges and leverage the facilitators identified in this study to successfully implement technology-based public services initiatives.
Role of Service Innovation in Enhancing Customer Satisfaction in the Public Sector Organization Handi Dipo Santosa
Jurnal Ilmiah Ilmu Administrasi Publik Vol 13, No 1 (2023)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jiap.v13i1.45356

Abstract

 This research aims to explore the role of service innovation in enhancing customer satisfaction in the public sector organization in Indonesia. The research is conducted to address the lack of studies on the implementation of service innovation in the public sector organization in Indonesia, despite its importance in enhancing customer satisfaction. The study adopts a qualitative research approach, which involves collecting data from multiple sources, including interviews with service providers and customers, observations, and document analysis. The data collected were analyzed using content analysis to identify the themes and patterns. The findings of the study suggest that service innovation plays a crucial role in enhancing customer satisfaction in the public sector organization in Indonesia. Service innovation can improve the quality of service delivery, increase the efficiency of operations, and provide better customer experience. The study also identifies several factors that facilitate and hinder the implementation of service innovation, such as organizational culture, leadership support, and budget constraints. 
The Role of Public Servants in Alleviating Poverty in Indonesia Susilawati Susilawati
Jurnal Ilmiah Ilmu Administrasi Publik Vol 12, No 2 (2022)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jiap.v12i2.45570

Abstract

Poverty remains a persistent issue in Indonesia, and it requires the involvement of various actors, including public servants. This study aims to explore the role of public servants in alleviating poverty in Indonesia. To achieve this goal, a qualitative research method was employed, and data was collected through semi-structured interviews with public servants who work in poverty-alleviation programs. The study found that public servants play a crucial role in poverty reduction efforts by providing access to basic services, including health care and education, and implementing poverty-alleviation programs. However, there are several challenges that public servants face, such as limited resources and bureaucratic obstacles, which hinder their ability to deliver effective services. In conclusion, this study highlights the importance of public servants in poverty reduction efforts and suggests the need for greater support and resources to enable public servants to deliver better services and improve the lives of people living in poverty.
Improving Public Service Quality through the Development of Online Service Innovations in Public Sector Organizations in Indonesia Tetet Cahyati
Jurnal Ilmiah Ilmu Administrasi Publik Vol 13, No 1 (2023)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jiap.v13i1.45170

Abstract

This research aims to explore the potential of online service innovations in the public sector in Indonesia to improve the quality of public services. The study employs a mixed-methods approach, including surveys, interviews, and case studies, to gather data from various public sector organizations in Indonesia. The results indicate that the development of online service innovations has the potential to improve the quality of public services, particularly in terms of accessibility, efficiency, and effectiveness. The study also identifies several challenges in implementing online service innovations, including technical issues, limited resources, and resistance to change. The findings suggest that public sector organizations in Indonesia should prioritize the development of online service innovations as part of their efforts to improve the quality of public services. This research provides valuable insights for policymakers and practitioners who are interested in enhancing public service delivery through the use of technology.
The Effectiveness of Implementation of Competency-Based Training at the UPTD Vocational Training Center (BLK) of West Sulawesi Province Nurmillah Nurmillah; Andi Farid Kusno; A.M. Azhar Aljurida; Dahlan Dahlan; Beddu Lahi; Harniati Harniati
Jurnal Ilmiah Ilmu Administrasi Publik Vol 13, No 1 (2023)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jiap.v13i1.45286

Abstract

The purpose of this study was to determine the effectiveness of competency-based training in improving skills and human resources in West Sulawesi Province. This study uses qualitative research methods, the data used are primary data obtained from interviews with UPTD employees of West Sulawesi Province instructors, assessors/competence test examiners through professional certification institutions/LSP Makassar and training participants in vocational fashion and vocational computer/ICT , secondary data obtained from agencies related to research in this case the UPTD Vocational Training Center of West Sulawesi Province, observation and documentation methods, data analysis method used is descriptive qualitative. The results of this study indicate that the role of the UPTD BLK in West Sulawesi Province in improving the skills and human resources of the community in West Sulawesi has not been maximally effective in reducing unemployment. This can be seen from the analysis of the data in table 2.4 and the explanation of the results of the research. It turns out that in 2020-2022 the number of participants UPTD BLK training in West Sulawesi Province has not been fully absorbed in the world of work. Keywords : Improvement of skills and human resources greatly influences the effectiveness of competency-based training.
Implementation of The Stunting Prevention Policy Program In Cikawao Sub-District, Lengkong District, Bandung City Susilawati Susilawati; Istikomah Istikomah; Susniwati Susniwati
Jurnal Ilmiah Ilmu Administrasi Publik Vol 13, No 1 (2023)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jiap.v13i1.45471

Abstract

The stunting problem in Indonesia has not been effectively addressed so far, due to policy implementers' inability to effectively actualize the policy. Addressing a significant national problem requires appropriate policies to accelerate problem-solving efforts. This study aims to determine the implementation of the stunting prevention program policy in Cikawao sub-district, Lengkong district, Bandung city. The research method used in this study is descriptive research with a qualitative approach. The data collection techniques used in this study are in-depth interviews, observation, and documentation. Meanwhile, the data analysis technique uses Milles et.al (2014) which consists of data reduction, data presentation, and conclusion drawing or verification. Based on the research results and discussion, it can be concluded that the implementation of the Stunting Prevention Program Policy in Cikawao sub-district, Lengkong district, Bandung city using the G. Edward III theory has been running quite well. However, some aspects need improvement, such as communication, which includes transmission factors, clarity, and consistency between implementers and the community, the resources, which include staff, information, facilities, and authority, also need to be improved. On the other hand, the disposition or behavior of policy implementers has been quite good.

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