cover
Article Per Year (5 Year)
All
Home Page
OAI Link
Editorial Team
Contact
Reviewer
Google Scholar
Contact Name
Achluddin Ibnu Rochim
Contact Email
ibnurochim@gmail.com
Phone
+6281249846916
Journal Mail Official
ibnurochim@gmail.com
Editorial Address
Jl. Semolowaru 45 Surabaya, Jawa Timur, Indonesia
Location
Kota surabaya,
Jawa timur
INDONESIA
Dia: Jurnal Administrasi Publik
Published by Universitas 17 Agustus 1945 Surabaya
ISSN : 02166496     EISSN : 26157268     DOI : DOI: https://doi.org/10.30996/dia.v18i1
Core Subject : Humanities, Science, Social,
Humanities Decision Sciences, Operations Research & Management Social Sciences
DIA: Journal of Public Administration Studies is published by the public administration department at the University of 17 August Surabaya, as a medium of communication and dissemination of research results and scientific work in the field of Public Policy, Local Government, Public Management, Public Service and Development. The DIA editorial is very open in accepting articles and book reviews related to our scope in the field of public administration.
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 442 Documents
 41   42   43   44   45 
HIERARCHICAL CAPACITY-BUILDING STRATEGY THROUGH RECURRENT TRAINING FOR ROTARY WING (HELICOPTER) PILOTS IN INDONESIAN NATIONAL POLICE AIR POLICE DIRECTORATE Setyoningrum, Dira Fitria; Silitonga, Mala Sondang
DIA: Jurnal Administrasi Publik Vol. 23 No. 02 (2025): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/dia.v23i02.12094

Abstract

This study aims to describe the hierarchical capacity-building strategy for helicopter (rotary wing) pilots in the Air Police Directorate through recurrent training. Human capital theory and capacity development theory used as analytical tools to examine the data collected. This research employs a descriptive qualitative approach. Informants include individuals involved in policy formulation, implementation, and evaluation of recurrent training for INP Air Police Directorate’s first-line officers. The study finds that recurrent training for Air Police Directorate’s rotary wing pilots faces several significant challenges, including infrastructure limitations, training cooperation issues, and high pilot mobility. The strategy employed to optimize this training involves using helicopter simulators, which are currently under development. With the availability of such facilities, the management of pilot resources can be tailored to specific training needs according to the applicable functional positions.
DRAFTING OF THE CERTIFICATION SCHEME FOR THE SECURITY AND PUBLIC ORDER ADVISORS (BHABINKAMTIBMAS) Setianingsih, Tri; Asrofi, Asrofi
DIA: Jurnal Administrasi Publik Vol. 23 No. 02 (2025): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/dia.v23i02.12096

Abstract

The Indonesian National Police has a strategic role in maintaining order and security in Indonesia. Bhabinkamtibmas, as the front guard in community development, requires increased competence to overcome the expertise gap and foster public trust. This study aims to develop a Bhabinkamtibmas certification scheme that guides implementing certification for Bhabinkamtibmas to obtain formal recognition of their competence. A qualitative approach was used in this study, data collection through Focus Group Discussion (FGD) and document analysis. As a result, the proposed certification scheme includes various competency units related to the main tasks of Bhabinkamtibmas in the Special Work Competency Standards (SK3) of Bhabinkamtibmas, which are designed to ensure competence according to the standards required in the field. The development of this scheme is expected to improve the quality of Polri's human resources, especially Bhabinkamtibmas, and help it achieve superior human resources in facing the challenges of the Police 4.0 era.
ANALYSIS OF THE IMPLEMENTATION OF THE ARCHIVAL RETENTION SCHEDULE POLICY: Digital Archives in The Secretariat General of The House of Representatives, Republic of Indonesia Malisi, Yusrina; Asropi, Asropi
DIA: Jurnal Administrasi Publik Vol. 23 No. 02 (2025): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/dia.v23i02.12101

Abstract

The Secretariat General of The House of Representatives of the Republic of Indonesia (Setjen DPR RI) faces challenges in implementing the digital archive reduction policy by the Archive Retention Schedule. Issues in implementing the digital Archive Retention Schedule reduction have resulted in full data storage servers and increased costs for purchasing new data storage. This writing aims to identify and analyze the factors hindering the optimization of the implementation of the digital archive retention schedule policy at Setjen DPR RI. This research uses a qualitative method. The implementation of the electronic/digital records retention schedule policy at the Secretariat General of the House of Representatives (DPR RI) is not yet optimal due to several factors. These include challenges in human resources/archivists, a lack of communication and coordination between archivists, Pustekinfo, and the archive-managing work units, as well as 249 applications developed with non-integrated data. Additionally, the archivists have very limited time, and there is insufficient oversight from the National Archives (ANRI) in implementing the records retention schedule policy, particularly for electronic/digital records.
IMPLEMENTATION OF TAX INVOICE CRIME PREVENTION POLICY IN INDONESIA Satria Fahmi, Helmi; Nurdin, Nurliah
DIA: Jurnal Administrasi Publik Vol. 23 No. 02 (2025): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Fiscal policy plays an important role in economic growth and maintaining inflation stability. VAT is one of the tax innovations and has experienced tremendous development. Crimes against tax invoices include not depositing taxes that have been collected and issuing and/or using tax invoices that are not based on actual transactions, often called Fictitious/unauthorized Tax Invoice. This research is expected to explain the factors that influence the implementation of tax invoice crime prevention policies. This research uses a qualitative method. The data collection method is done by observation, in-depth interview, and FGD. There were 13 Tax Investigators, 2 Tax Practitioners, and 4 Academics as informants who were interviewed and involved in FGDs. The results of the research on the implementation of the tax invoice crime prevention policy concluded that an integrated tax invoice crime prevention policy strategy framework is needed starting from the stage of confirming PKP until the tax invoice is issued and reported on the VAT periodic tax return. In addition, accuracy of information, consistency in application and clarity of feedback are required. Continuous improvement of procedures and political support from policy makers are absolutely necessary. Further steps are needed to publish the policy framework of the Tax Invoice crime prevention strategy in Indonesia in a regulation issued by the Director General of Taxes which is expected to be implemented properly
IMPLEMENTATION OF FLEXIBLE WORKING ARRANGEMENT AT THE DEPUTY FOR INSTITUTIONAL AND COMMUNITY RELATIONS OF THE MINISTRY OF STATE SECRETARIAT Triyani, Septina; Sutrino, Edy; Widjayanti, Arifiani
DIA: Jurnal Administrasi Publik Vol. 23 No. 02 (2025): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/dia.v23i02.12125

Abstract

The advancement of ICT has driven changes in work patterns known as flexible working arrangements (FWA). FWA not only has a positive impact on employees and their organizations, but also a negative impact in its implementation. The study aims to analyze the inhibiting factors for the suboptimal implementation of FWA at the Deputy for Institutional and Community Relations at the Ministry of State Secretariat and to provide strategies to optimize FWA. FWA was initiated to improve employee work flexibility, employee performance and job satisfaction, and work-life balance. The study used a descriptive qualitative method with data collection techniques through in-depth interviews and documentation studies. Based on Merilee S. Grindle's policy implementation approach, the analysis focused on two main variables: policy content and implementation context. The results of the study indicate that the implementation of FWA is supported by the Minister of State Secretary, and organizational unit leaders, as well as employees who have high commitment. However, the main obstacles found were: the type of benefit factor, the degree of change factor, the technological resource factor, and the program implementer factor. Strategies to optimize FWA include: submitting a proposal to Deputy AA regarding the need for a ministerial decree related to the implementation of FWA in order to provide strong legal certainty, consistency in implementation, and legal certainty in its application in the Ministry of State Secretariat in general; aligning business process documents, service standards, and SOPs in order to provide clear guidance to employees in the implementation of FWA and the implementation of tasks that are adjusted to current changes; and increasing the stability and integration of office applications supporting FWA.
IMPLEMENTATION OF PUBLIC SERVICES OF THE SUKABUMI SIAGA HEALTHY SOUL MOVEMENT (RASASEJIWA) AT THE SUKABUMI HEALTH CENTER IN SUKABUMI CITY Pebrian, Adam; Rachmawati, Ike; Purwanti, Dian
DIA: Jurnal Administrasi Publik Vol. 23 No. 02 (2025): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/dia.v23i02.12169

Abstract

This study aims to explore and understand the implementation of the Sukabumi Alert for Mental Health (RASASEJIWA) movement in public services at the Sukabumi Health Center, Sukabumi City. The implementation of this program is a crucial aspect in addressing the cases of People with Mental Disorders (ODGJ) in the region. This research used a qualitative method with a case study approach. Data was collected through interviews with various related parties, including Puskesmas staff, local government, and families of ODGJ patients. The analysis was based on 4 indicators from the Edward III implementation model: communication, resources, disposition, and bureaucratic structure. The results show that effective communication has been carried out between the Puskesmas and stakeholders, but there is still a need to simplify language and increase the depth of communication with the community. Resources such as specialist medical personnel and special facilities are still limited, requiring further support. The staff's disposition shows a high level of commitment, but additional training is needed. The clear bureaucratic structure supports the division of tasks, but inter-departmental coordination needs to be improved to enhance the consistency of information.
UTILIZATION OF ONLINE QUEUE SYSTEM TECHNOLOGY TO IMPROVE PUBLIC SERVICE MANAGEMENT EFFICIENCY AT CLASS I IMMIGRATION OFFICE TPI SURABAYA Falah, Faqim Adinul; Augustinah, Fedianty; Pramono, Sapto; Widyawati, Widyawati
DIA: Jurnal Administrasi Publik Vol. 23 No. 02 (2025): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/dia.v23i02.12180

Abstract

This research focuses on the utilization of Online Queue Systems to enhance the efficiency of public service management at the Immigration Office Class I TPI Surabaya. The implementation of this system is expected to address various issues related to conventional queues, such as long waiting times and customer discomfort. However, there are several aspects that still need to be examined, considering that the success of a public service system highly depends on effective queue management, procedure quality, and the readiness of personnel and supporting policies. The aim of this research is to analyze the impact of the Online Queue System on service quality and efficiency, identify existing challenges, and provide recommendations for system optimization. The research method used in this study is qualitative, with data collection conducted through direct observation, interviews, and document analysis related to the queue system at the immigration office. The findings show that the implementation of the Online Queue System has improved the efficiency and quality of public services, with public satisfaction reaching around 70%. Nonetheless, there is a need for further improvement in several aspects, such as queue management, information transparency, and waiting time. Additionally, technical readiness and supporting policies remain critical concerns, as there is still room to enhance personnel capacity and optimize policies to make the system more effective. The conclusion of this research emphasizes that while the Online Queue System has had a positive impact, several aspects still require attention and improvement to achieve higher efficiency. This research recommends several strategic steps, including increasing system capacity to handle surges in applicants, developing policies to support system operations, providing technical training for personnel, and conducting wider outreach to the public.
POLICY IMPLEMENTATION OF IMMIGRATION CLASS 1 TPI SURABAYA IN MONITORING FOREIGN NATIONALS FOR RESIDENCE PERMIT VIOLATIONS ON VISITOR VISA SUBJECTS FROM 2019-2022POLICY IMPLEMENTATION OF IMMIGRATION CLASS 1 TPI SURABAYA IN MONITORING FOREIGN NATIONALS FOR RESIDENCE PERMIT VIOLATIONS ON VISITOR VISA SUBJECTS FROM 2019-2022 Ginting S, Fadhlan; Augustinah, Fedianty; Widyawati, Widyawati; Kamariyah, Sri
DIA: Jurnal Administrasi Publik Vol. 23 No. 02 (2025): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/dia.v23i02.12181

Abstract

This research examines the implementation of the residency permit monitoring policy by Immigration Class 1 TPI Surabaya regarding violations of residency permits for visit visa subjects during the period of 2019-2022. The policy aims to enforce regulations concerning the presence of foreign nationals in Indonesia. However, its implementation faces various challenges, particularly in terms of communication, bureaucratic structure, resources, and the disposition or attitude of policy implementers. This study aims to evaluate the effectiveness of the policy and identify areas requiring improvement to enhance monitoring performance. This study employs a qualitative method with a descriptive approach. Data were collected through in-depth interviews with officers from Immigration Class 1 TPI Surabaya and an analysis of documents related to the policy and its implementation. The findings reveal that the effectiveness of inter-unit communication in conveying policy information only reaches 75%, leading to delays in information dissemination and field coordination. Additionally, a rigid and inefficient bureaucratic structure causes 70% of monitoring processes to experience obstacles. Resource limitations, both in terms of personnel and technological facilities, also hinder implementation, with only 65% of required resources available. The implementers' disposition, achieving only about 68%, indicates a lack of commitment and consistency in executing the policy. The conclusion of this research is that the implementation of the residency permit monitoring policy at Immigration Class 1 TPI Surabaya requires significant improvements in communication, bureaucratic structure, resources, and implementers' disposition. Recommendations include increasing personnel numbers, updating monitoring technology, and conducting regular training to enhance the attitude and competence of policy implementers.
EVALUATION OF PASSPORT SERVICE QUALITY THROUGH THE M-PASPOR APPLICATION IN SIMPLIFYING SERVICES AT THE CLASS I SPECIAL IMMIGRATION OFFICE, TPI SURABAYA Sutatak, Hafids; Augustinah, Fedianty; Pramudiana, Ika Devy; Kamariyah, Sri
DIA: Jurnal Administrasi Publik Vol. 23 No. 02 (2025): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/dia.v23i02.12182

Abstract

The development of information technology has driven the transformation of public services, including in the immigration sector, which is now transitioning to digitalization to improve efficiency. One of the innovations introduced is the M-Paspor application, which allows the public to apply for passports online to minimize classic issues such as long queues and bureaucratic inefficiencies. This study aims to evaluate the quality of passport services through the M-Paspor application at the Immigration Office Class I Special TPI Surabaya and identify challenges and opportunities in simplifying public services. The research employs a qualitative method to explore the perceptions and experiences of the public and immigration officers regarding the use of the M-Paspor application. Data were collected through in-depth interviews with passport applicants and immigration officers, as well as direct observations of service processes at the immigration office. The evaluation focuses on five dimensions of service quality: reliability, assurance, tangibles, empathy, and responsiveness, to provide a comprehensive understanding of the application's effectiveness in simplifying public services. The findings indicate that although the M-Paspor application has reduced some bureaucratic issues, several challenges remain, particularly concerning system reliability and the public's ability to use technology. Some users continue to face technical difficulties, such as frequent server errors, rapidly filled service quotas, and data entry errors that require them to repeat the registration process. The study concludes that while the M-Paspor application holds great potential to improve passport service quality, significant improvements in system stability, user education, and technological infrastructure are needed to achieve optimal results.
PUBLIC SERVICE QUALITY IN THE APPLICATION OF E-PBB AT THE REGIONAL REVENUE AGENCY (BAPENDA) SURABAYA Putri, Rosalina Mega; Pramudiana, Ika Devy; Kamariyah, Sri; Sunarya, Aris
DIA: Jurnal Administrasi Publik Vol. 23 No. 02 (2025): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/dia.v23i02.12183

Abstract

This research examines the quality of public service in the application of E-PBB at the Regional Revenue Agency (BAPENDA) Surabaya, aiming to evaluate the effectiveness of the application in supporting ease, security, and citizen satisfaction in tax services. This study uses a qualitative method, collecting data through interviews and observations with E-PBB users and BAPENDA officers. Using Parasuraman's ServQual model, the analysis focuses on five service quality dimensions. The results indicate that in terms of reliability, the E-PBB application achieved 85% but still requires improvements in information accuracy and processing speed. In the assurance dimension, the application shows an 80% success rate but needs better information on security systems and more responsive technical support services. Regarding tangibles, the application achieved 75% and requires interface design improvements to make it more accessible and understandable for users. Additionally, empathy scored 70%, where users expect more friendly and informative direct support when facing technical difficulties. For responsiveness, the E-PBB application reached 78%, though there is a need to improve response speed to user inquiries and complaints. Based on these findings, several recommendations are proposed to improve the quality of the E-PBB application service, including a user education program, strengthening technological infrastructure, and enhancing data security protocols. An intensive user education program and easier access to help centers will assist users in understanding and operating the application independently. Investing in a more robust server system and regular maintenance will ensure the application operates steadily, especially during peak usage times. Additionally, strict security protocols such as data encryption and cybersecurity threat monitoring will provide users with a sense of security. These recommendations are expected to improve the public service quality provided through the E-PBB application, strengthen public trust, and enhance user satisfaction in fulfilling their tax obligations online.

Page 43 of 45 | Total Record : 442

 41   42   43   44   45 

Filter by Year

2012 2025


Reset
Filter By Issues
All Issue Vol. 23 No. 02 (2025): PUBLIC ADMINISTRATION Vol. 23 No. 01 (2025): PUBLIC ADMINISTRATION Vol 22 No 02 (2024): PUBLIC ADMINISTRATION Vol 22 No 01 (2024): PUBLIC ADMINISTRATION Vol 21 No 02 (2023): PUBLIC ADMINISTRATION Vol 21 No 01 (2023): PUBLIC ADMINISTRATION Vol 20 No 02 (2022): PUBLIC ADMINISTRATION Vol 20 No 01 (2022): PUBLIC ADMINISTRATION Vol 19 No 02 (2021): PUBLIC ADMINISTRATION Vol 19 No 1 (2021): PUBLIC ADMINISTRATION Vol 18 No 2 (2020): DEVELOPMENT Vol 18 No 1 (2020): DEVELOPMENT Vol 17 No 2 (2019): PEMBANGUNAN Vol 17 No 1 (2019): KEBIJAKAN PUBLIK Vol 16 No 2 (2018): Desember Vol 16 No 1 (2018): Juni Vol 15 No 2 (2017): IMPLEMENTASI KEBIJAKAN Vol 15 No 1 (2017): KEBIJAKAN PEMBANGUNAN Vol 14 No 01 (2016): KINERJA PEMERINTAH Vol 14 No 2 (2016): PELAYANAN PENDIDIKAN Vol 12 No 01 (2014): IMPLEMENTASI KEBIJAKAN Vol 11 No 01 (2013): KEBIJAKAN PUBLIK Vol 11 No 2 (2013): POLITIK DAN PEMERINTAH Vol 10 No 2 (2012): PEMBANGUNAN MANUSIA More Issue