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INDONESIA
JAM : Jurnal Aplikasi Manajemen
Published by Universitas Brawijaya
ISSN : 16935241     EISSN : 23026332     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
Jurnal Aplikasi Manajemen - Journal of Applied Management (JAM) publishes all forms of quantitative and qualitative research articles and other scientific studies related to the field of functional management (marketing, finance, human resources, and operations) as well as the applied management and a wide range of applications.
Arjuna Subject : -
Articles 1,535 Documents
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THE ROLE OF SERVICE QUALITY AGILITY, COMPETENCE, AND ORGANIZATIONAL COMMITMENT IN IMPROVING EMPLOYEE PERFORMANCE Fitrio, Tomy; Remofa, Yudha; Hardi, Hardi; Ismail, Yusof
Jurnal Aplikasi Manajemen Vol. 21 No. 1 (2023)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2023.021.1.17

Abstract

Employees are assets for the company. Therefore high employee performance can improve company performance in achieving goals. The current research was done to develop a conceptual model related to competency, organizational commitment, service quality agility, and employee performance. In this case, data involved were obtained from 127 BUMN Bank employees. The information was prepared to utilize PLS Structural Equation Modeling. This study suggested service quality agility as a technique to raise worker productivity. The study further revealed that competence and organizational commitment mediated by service quality agility improve employee performance. Therefore, this result supports the hypothesis of the significance of service quality agility in improving employee performance. The findings from this study can be used as a strategy for improving employee performance. This result also strengthens the human motivation theory, in which employees working with suitable competence, high commitment, and high motivation in providing services can improve employee and organizational performance. Future research can focus on service quality agility by expanding the research subject to other business companies related to customer service, and the results may vary.
LEADERSHIP ROLE AND EMPLOYEE INTENTION TO STAY: NEW EVIDENCE FROM HEALTHCARE SECTOR IN EMERGING ECONOMIES Setyaningrum, Retno Purwani; Said, Jamaliah; Soelistya, Djoko
Jurnal Aplikasi Manajemen Vol. 21 No. 1 (2023)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2023.021.1.08

Abstract

The report shows that healthcare employees experience more stress, emotional exhaustion, and burnout prevail during and post covid 19 and force employees to leave the profession. However, there are many more who take the challenge by staying on. This research investigates whether servant leadership, work-life balance, and behavior engagement play roles in employee intention to stay. This study surveyed 200 employees of 10 big healthcare companies in Indonesia. The number of respondents who filled out the questionnaire via google form was 137. Data were analyzed using Smart Partial Least Square (PLS). The findings of the study showed that servant leadership has a positive effect on work-life balance, servant leadership has a positive effect on a leader's needs to trust, work-life balance has a positive effect on behavior engagement, work-life balance has a positive effect on leader needs to trust his subordinates, behavioral engagement has a positive effect on the intention to stay, empowerment leader moderates the positive effect of behavior engagement on intention to stay, and leader needs to trust his subordinates has a positive effect on the intention to stay. However, service leadership has no effect on the intention to stay, behavioral engagement has no effect on the leader's need to trust his subordinates, and behavioral engagement has no effect on the leader's need to trust his subordinates. The implication of this research is to retain employees in the company. Although the leadership style is not very supportive, it is still necessary to ensure that the employees feel comfortable at work, trusted by their superiors, and empowered by their abilities.
EXPERIENTIAL VALUE TOWARD BEHAVIORAL INTENTION OF LOCAL FOOD THROUGH CONSUMER ATTITUDE: INSIGHT FROM GEN Z'S IN JAKARTA Tjokrosaputro, Miharni
Jurnal Aplikasi Manajemen Vol. 21 No. 1 (2023)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2023.021.1.13

Abstract

Recently, there has been an increase in public excitement for cu­li­nary experiences, including local cuisine exploration. The wide range of Indone­sian cultures significantly impacts the variety of local food variations, which must be maintained. However, Indonesian Gen Z (27.94% of the overall popu­lation) prefers food from other cultures to their own. So, this study examines the role of experiential value as an antecedent of Generation Z's attitude to local food and its influence on behavioral intentions. This research will exa­mi­ne the role of consumer attitude as a mediator in the relationship between va­lues on the behavioral intentions of Gen Z in Jakarta towards local food. The research was conducted using convenience sampling through a questionnaire by a cross-sectional survey. The data were obtained from 130 respondents and processed further with SmartPLS. The test results show that the experience va­lue of Gen Z has a positive and significant effect on consumers' behavior and behavioral intentions toward local food. Thus, Gen Z's behavior has a posi­tive and significant impact on the behavioral intention of Gen Z toward local fo­od. Experiential value has a positive effect on the behavioral intention of Gen Z towards local food, mediated by consumer attitudes. This research pro­vides input for local food entrepreneurs about the importance of experiential va­lue through the dimensions of customers' return on investment, aesthetics, and cheerfulness. The experiential value positively influences Gen Z's attitude and behavioral intentions toward local food. For academics, this research can ex­pand and enrich research in the food industry, especially local food.
THE ROLE OF JOB BURNOUT AND SOCIAL SUPPORT ON THE EFFECT OF JOB DEMAND TO EMPLOYEE PERFORMANCE Firdaus, Ema Zahra; Noermijati, Noermijati; Ratnawati, Kusuma; Zaroug, Yousef Ali Mohamed
Jurnal Aplikasi Manajemen Vol. 21 No. 1 (2023)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2023.021.1.04

Abstract

This study was conducted using the job demand-resource model to examine the effects of job demand, job burnout, and the role of social support as a measure of job resources in enhancing the influence of job demand on employee performance. Through 131 responses from the questionnaire survey, this study uses the responses obtained from a state-owned banking agency in Malang, Indonesia. Data analysis was performed using partial least square (PLS) with the WarpPLS.7.0 program and Sobel Test to verify the relationship between variables. The results of this study do not totally support the hypothesis since employee performance can be directly influenced by the degree of job demand that employees experience but not by the degree of job burnout that banking employees experience. As opposed to that, a high job demand also has a direct impact on an employee's job burnout. Another significant finding from this research is that social support has a role in enhancing the influence of job demands on employee performance, rather than mediating it. This research provides enlightenment for the banking industry regarding the importance of paying attention to employees' social support. High job demand causes a decrease in employee performance; with good social support, employees will be helped meet the job demand so that it does not impact the performance they are building. It is challenging to lessen how much job demand influences employee burnout. Banking institutions can work to provide social support while also attempting to alter employees' perceptions of their jobs' obligations. In order to successfully prevent job burnout syndrome in employees and reduce negative effects brought on by job pressures, banking leaders should provide assistance and demonstrate excellent leadership. This strategy ought to considerably lessen job burnout and directly result in improved performance.
MEASURING USER SATISFACTION AND NET BENEFIT OF SAKTI SYSTEM: LESSONS FROM STAKEHOLDERS OF REGIONAL TREASURY OFFICE IN RIAU PROVINCE Rahayu, Winarni; Sudarno, Sudarno; Komardi, Dadi
Jurnal Aplikasi Manajemen Vol. 21 No. 1 (2023)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2023.021.1.18

Abstract

"User satisfaction" is always an important measure of a stakeholder's opinion of e-government and must cover the entire stakeholder experience. "Net benefits" are the most important success factor of implementation system information and can measure the balance of positive and negative impacts of the e-government like the SAKTI system. This study aims to analyze the influence of service quality, information quality, system quality, organizational support, and regulatory environment on user satisfaction and net benefits of SAKTI users. This quantitative study uses primary data in questionnaires distributed to respondents through google forms and interviews. The questionnaire used simple random sampling. The sample size in this study was 482. The data were analyzed by Structural Equation Modeling (SEM) using Partial Least Square (PLS), namely SmartPLS version 3.2.9. The hypothesis test results show that system quality significantly and strongly impacts user satisfaction. Information quality has a large and strong impact on user satisfaction. Service quality has a large and strong impact on user satisfaction. Organizational support has a small and weak impact on user satisfaction. The regulatory environment has a large and strong impetus for user satisfaction. User satisfaction, influenced by service quality, information quality, system quality, organizational support, and the regulatory environment, strongly impacts the net On Stakeholders of the Regional Treasury Office in Riau Province. The research model can use to conduct surveys of user satisfaction on SAKTI or other e-government and evaluate the results.
EXPLAINING THE ROLE OF SERVICE QUALITY AND CUSTOMER VALUE ON CUSTOMER SATISFACTION Cahyono, Tri; Herdinata, Christian; Harianto, Eric; Olasode, Tikristini
Jurnal Aplikasi Manajemen Vol. 21 No. 1 (2023)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2023.021.1.09

Abstract

The interest of this study is how to maintain service quality to achieve customer satisfaction. This study is expected to provide an understanding of the effect of service quality and customer value on customer satisfaction and its indicators. This study analyzes the factors influencing customer satisfaction in the aviation training and education industry. The studies were on service quality, customer value, and customer satisfaction. This research is descriptive and quantitative and focuses on analyzing factors that influence customer satisfaction with a survey method approach using a questionnaire. The population in this study were alumni of Merpati Training Centre students who had completed the initial FOO and Engineering education held by Merpati Training Centre. The study was conducted on 86 respondents with a non-random sampling technique using purposive sampling. The results of the study showed that the service quality has a significant effect on customer value, the service quality has a significant effect on customer satisfaction, the customer value has a significant effect on customer satisfaction, and the service quality has a significant effect on customer satisfaction through the intervening customer value. It showed that maintaining good relationships with customers, in this case, students, and improving the service quality provided will impact the customer value obtained by students. Ultimately the expected customer satisfaction is achieved in the aviation training and education industry. If the service quality, customer value, and customer satisfaction are met as expected, it will impact increasing the number of customers and growing in the future.
RELATIONSHIP BETWEEN HUMAN CAPITAL AND MSMES PERFORMANCE WITH COMPETITIVE ADVANTAGE AS A MEDIATION Rokhman, M. Taufiq Noor; Ratnawati, Ratnawati; Rahayu, Yayuk Ngesti
Jurnal Aplikasi Manajemen Vol. 21 No. 1 (2023)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2023.021.1.14

Abstract

The numerous batik industries in Indonesia, including the province of East Java, are evidence of the fast-paced growth of batik in that country. Batik Businesses in East Java continue to perform poorly due to management issues that are numerous and interconnected. The resource-based theory emphasizes internal elements in elucidating business strategy through competitive advantage as a variable that influences the impact of human capital on the performance of Batik SMEs in East Java. The sampling strategy used in this research was proportional random sampling, with numbered samples drawn from 140 East Javan batik SMEs. A structural equation modeling (SEM) study demonstrates how human capital affects MSMEs' performance and competitive advantage. The link between human capital and the success of batik MSMEs in East Java can be mediated by competitive advantage. Based on the research findings, suggestions are put forward for science. The results of this research can enrich references and scientific repertoire related to Resource-Based Theory and can be implemented in MSMEs who want to get good performance by owning, mastering, and utilizing intangible assets through human capital. Batik SMEs in East Java need to improve leadership skills to be more cooperative with employees and partners and improve relations between employees, partners, and consumers, for further researchers can conduct a study of the business environment and network (networking) efforts to improve the performance of MSMEs.
THE EFFECTS OF GREEN CULTURE AND EMPLOYEE MOTIVATION ON GREEN WORKPLACE PRACTICE IN THE FOOD AND BEVERAGE INDUSTRY IN INDONESIA Rosyanti, Daisy Marthina; Khoirotunnisa, Fani; Dewanti, Mentari Clara
Jurnal Aplikasi Manajemen Vol. 21 No. 1 (2023)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2023.021.1.05

Abstract

The issue of green business practices has become an exciting topic to study in recent years. To achieve the SDGs, applying Green Human Resources Management in green business practices is an essential aspect because of its role as a key factor in the company's success. Given that the Food and Beverage industry is one of the industries with the most millennial generation employees, the support for millennial teamwork on green business practices is urgent in this study, "Are millennials involved in green practices." This study aimed to measure Green Workplace Practices among millennial employees through the relationship between green motivation (intrinsic and extrinsic) and green culture in the F&B industry in Indonesia. Data collection was done through a questionnaire. The sample in this study was 67 respondents processed using the purposive sampling method and structural equation modeling technique based on partial least squares. This study revealed that green motivation research can significantly influence green workplace practices and that green organizational culture plays a role in moderating the relationship between green motivation and green workplace practices. This research has significant implications for managers to see positive consequences when organizations adopt green practices. When organizations agree to reconstruct a green culture, they are not only doing their moral responsibility to society and the environment but investing in business sustainability in the future. The researcher realized there are limitations in the research, both in terms of time and quantity of data on millennial employees in the Food and Beverage industry that have not been fully explored optimally. Considering that there are not many studies on similar themes and research findings can be used as a foundation for future research.
THE INFLUENCE OF FASHION INNOVATIVENESS ON BEHAVIORAL INTENTION MEDIATED BY BRAND IMAGE AND BRAND LOVE Miwa, Nina Deskartika; Hussein, Ananda Sabil; Rahayu, Mintarti
Jurnal Aplikasi Manajemen Vol. 21 No. 1 (2023)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2023.021.1.19

Abstract

The study aimed to investigate the impact of fashion innovation, brand image, brand love, and behavioral intention on Customers of Ria Miranda products in Malang. The research sample consisted of 200 purposively selected Customers of Ria Miranda products, with the data being analyzed using the partial least squares (PLS) methodology through SmartPLS. The research methodology involved an assessment of the internal consistency of the measurement models, the examination of outer models, the construction of path diagrams, and the testing of hypotheses. The study's findings suggest that fashion innovation directly impacts customer behavioral intention toward Ria Miranda products. Additionally, brand image and love mediate between fashion innovation and customer behavioral intention towards Ria Miranda products. To conclude, the study demonstrated the significant impact of fashion innovation on customer behavioral intention towards Ria Miranda products and the mediating role of brand image and brand love in this relationship. The high satisfaction level of these customers results in strong brand loyalty, further strengthened by brand love. The findings of this study indicate that customer behavioral intention can be formed if the fashion product management focuses on exploring the existing advantages of the brand, such as the dimension of fashion innovativeness while considering the brand image and the emotional feelings of the customer. When processed, a high-quality brand image and the emotional feelings of the customer play a full role as mediators in affecting behavioral intention.
JOB SATISFACTION AND EMPLOYEE PERFORMANCE FACTORS IN PALM OIL PLANTATIONS Damai, Prasis; Rofiaty, Rofiaty; Sudjatno, Sudjatno
Jurnal Aplikasi Manajemen Vol. 21 No. 1 (2023)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2023.021.1.10

Abstract

The research objective was to determine the effect of organizational culture, compensation, and motivation on job satisfaction and employee performance of oil palm plantations at Katari Agro Estate, PT. Bumitama Gunajaya Agro, Central Kalimantan Province. The research sample of 200 plantation direct employees was selected by accidental sampling method from 428 populations. Data were collected using a questionnaire and then analyzed by variant-based Structural Equation Model (SEM) or Partial Least Square (PLS). The results of the analysis prove that organizational culture, compensation, and motivation directly have a significant effect on job satisfaction. Organizational culture, compensation, and motivation have a significant direct effect on employee performance. Job satisfaction directly has a significant effect on employee performance. The indirect effect between organizational culture and motivation on performance through job satisfaction is not significant. The indirect effect between compensation on performance through job satisfaction has significant. The study results have implications for organizational culture, compensation, and employee motivation that need to be improved to increase job satisfaction and employee performance. Suggestions for further research include exploring research by adopting qualitative studies to explain the symptom further and focusing on the influence of organizational culture, compensation, and motivation on indirect employee or managerial employee groups.

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