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INDONESIA
JAM : Jurnal Aplikasi Manajemen
Published by Universitas Brawijaya
ISSN : 16935241     EISSN : 23026332     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
Jurnal Aplikasi Manajemen - Journal of Applied Management (JAM) publishes all forms of quantitative and qualitative research articles and other scientific studies related to the field of functional management (marketing, finance, human resources, and operations) as well as the applied management and a wide range of applications.
Arjuna Subject : -
Articles 1,535 Documents
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THE EFFECT OF SCHOOL HEADS' LEADERSHIP STYLE ON LEARNERS' PERCEPTION OF SCHOOL CLIMATE Simbre, Abegail P.; Buenaventura, Ma. Laarni D.; Aquino, John Michael; Vera, Jayson L. de; Vera, Mary Grace D. de
Jurnal Aplikasi Manajemen Vol. 21 No. 1 (2023)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2023.021.1.01

Abstract

A positive school climate and excellent leadership are essential to promote holistic school administration and high-quality education. Researchers wanted to find out how school leaders' leadership styles affect the perception of students in a high-quality educational environment using a mixed-method research design. A total of 1018 people participated in this survey, including 907 students and 111 school officials from 24 different schools. The Multifactor Leadership Questionnaire (MLQ) was used to determine the most common le­adership style among school heads. The SCAI Secondary General Version was used to assess students' perceptions of the school climate level. Also, four school principals participated in one-on-one interviews on how their leader­ship styles changed during the pandemic. All aspects of school climate, includ­ing community relations, student interactions, learning and assessment, physical appearance, discipline environment, attitude, and culture, had high levels of perceived school climate. Results show that transformational leadership, con­tingent reward, management by exception, and inspirational motivation are the most prevalent styles of leadership, while laissez-faire, idealized influence, and intellectual stimulation are the least prevalent. Only two out of forty-two (42) correlations between school atmosphere and leadership style were significant. Student interactions and idealized influence are also included in this cate­gory. School administrators and teachers need to understand the level of trans­formational leadership and the school climate to create the best school environ­ment, which will improve the quality of teaching and learning and, in the end, school performance.
OUTSOURCING AND TRUST TOWARDS USERS' SATISFACTION THROUGH THE COMPANY'S PERFORMANCES IN PUTRA MENTARI INCORPORATION Finarsih, Eldining Wahyu; Setiawan, Margono; Salim, Ubud
Jurnal Aplikasi Manajemen Vol. 21 No. 1 (2023)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2023.021.1.15

Abstract

This research was conducted on how the company's performance affected the company's satisfaction. The purpose of this study is to determine whether outsourcing and trust affect user company satisfaction through company performance as a mediation, whether it has a significant effect or not. The method used for this research was descriptive quantitative. The data were collected by spreading close questionnaires to Gracia Optima Incorporation Inc. and Bintang Prima Kemasindo Inc. as the clients of Putra Mentari Inc., an outsourcing company. In this study, PT Gracia Optima Masterpro and PT Bintang Prima Kemasindo are the populations, and samples were taken from 33 samples from both companies. This study used a saturated sampling technique using all the leaders and staff in both companies. The result showed that trust and good outsourcing given by Putra Mentari Inc. were the keys to getting the clients' satisfaction. It is hoped that the next research can break down the outsourcing variables and package them in more detail and specifically related to the work contract. Trust is one of the most influencing factors that outsourcing companies must maintain to keep the cooperation running for such a long period. It is also supported by good performance. This research could also function as a new insight into future research about the theories, trust, satisfaction, and performance in outsourcing practices.
INFLUENCE OF LEADERSHIP STYLE AND INCENTIVES ON AGENT PERFORMANCE IN SOCIAL SECURITY ACQUISITION WITH ORGANIZATIONAL CULTURE AS AN INTERVENING VARIABLE Restutiani, Meila Rosanty; Cahyadi, Eko Ruddy; Munandar, Jono Mintarto
Jurnal Aplikasi Manajemen Vol. 21 No. 1 (2023)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2023.021.1.06

Abstract

The research objective of the study is to analyze and confirm the influence of leadership styles, incentives, and organizational culture on agents' performance in social security acquisition. The information was gathered from 190 BPJS Ketenagakerjaan agents across 21 branch offices in the East Java region. The research data obtained by filling out online questionnaires were then processed using a structural equation modeling (SEM) partial least squares (Smart PLS Version 4.0) approach. The findings show that there is an influence of leadership style and incentives toward organizational culture on agents, and leadership style is more dominant than incentives toward organizational culture. Furthermore, the effect of the incentives variable and organizational culture variable on performance has a positive and significant effect. The leadership style variable, however, has a negative effect on performance. Organizational culture affects performance more than leadership style and incentives. In addition, organizational culture as an intervening variable fully mediates the effect of the leadership style variable on performance. Furthermore, the organizational culture variable can partially mediate the relationship between incentives and performance. These findings are expected to provide direction for organizations to improve agents' performance by inspiring a shared vision, modeling the way, providing awards or recognition, and developing standards of attitudes that clearly and measurably describe the organization's vision and mission. Further studies are needed in the same model applied to the national level of samples.
RECOGNIZING THE ENTREPRENEURIAL OPPORTUNITIES: A COMMON OUTCOME OF AN ENTREPRENEURIAL MINDSET Bernardus, Denny; Murwani, Fulgentius Danardana; Aji, Imanuel Deny Krisna; Padmawidjaja, Liestya; Jatiperwira, Stefan Yudana; Hitipeuw, Imanuel
Jurnal Aplikasi Manajemen Vol. 21 No. 1 (2023)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2023.021.1.20

Abstract

Entrepreneurship is important for economic growth in Indonesia. Entrepreneurial opportunities are essential to maintain a business. This study is intended to explore how business teams recognize entrepreneurial opportunities as a common outcome of their entrepreneurial mindsets. Specifically, this study explores how business teams express their ideas for introducing innovative products in a marketplace where entrepreneurial opportunities underlie those ideas. This study used a qualitative descriptive approach to achieve a comprehensive summarization. A few business teams had already enrolled in the entrepreneurship course. Each business team was asked to report how the business team recognized entrepreneurial opportunities. Content analysis was used to analyze the business team reports. The business team reports were coded into main categories, which the main categories were then analyzed using manifest analysis. The results showed that the business teams recognized the entrepreneurial opportunities underlying their business ideas. Business ideas have several characteristics. This study has implications, limitations, and suggestions for future studies.
DIGITAL TRANSFORMATION THROUGH TECHNOLOGY ACCEPTANCE MODEL ADOPTION FOR SME RECOVERY ECONOMY DURING THE COVID-19 PANDEMIC Astiti, Ni Putu Yeni; Prayoga, I Made Surya; Imbayani, I Gusti Ayu
Jurnal Aplikasi Manajemen Vol. 21 No. 1 (2023)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2023.021.1.11

Abstract

Because it is anticipated that small and medium-sized businesses will be able to move the economy during the COVID-19 pandemic significantly, they are essential to the economy's recovery. Small and Medium Enterprise must be equipped with the ability and knowledge to adopt technology so that the business is run with added value and can stimulate capital owners to flow their capital to business people so that it can provide a multiplier effect on the economy as a whole, especially in the city of Denpasar. In order to better understand TAM, this study looked at the direct and indirect results of perceived risk, perceived ease of use, and perceived usefulness on both user behavior and intention to use. The sample in this study was 200 SMEs affected by Covid-19 in Bali and used the SEM test with the help of the Stata analysis tool version 16. Intention to use is affected by ease of use and perceived risk. User behavior is affected by intent to utilize. The intention to utilize is not affected by the perceived utility. Perceived usefulness cannot mediate the impact of perceived ease of use on intention to use. Intention to use can mediate the effect of perceived ease of use and perceived usefulness on usage behavior, while the intention to use cannot mediate the impact of perceived risk on usage behavior. The study's findings indicate that the accessibility of technology and the hazards associated with its use are important factors in influencing individuals' intentions to utilize technology. The ability of SMEs to progress in technology is crucial, and technology usability is crucial.
DOES MILLENNIAL RATIONAL IN DECISION MAKING? THE IMPACT OF SELF-CONTROL AND E-MONEY ON COMPULSIVE BUYING: REFERENCE GROUP AS MODERATING VARIABLE Rahman, Zainur; Santosa, Awan; Sumiyarsih, Sumiyarsih; Dwiarti, Rina; Huddin, Norlaile Salleh
Jurnal Aplikasi Manajemen Vol. 21 No. 1 (2023)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2023.021.1.02

Abstract

The millennial generation is known as the sandwich generation, where they sometimes experience various problems in making decisions, including purchasing goods or services. These problems are essential to study regarding decision-making, especially in the digital era. There are various conveniences in conducting transactions, such as e-money. The millennial generation tends to compulsive buying for goods or services with various factors, both due to individual internal and external factors. This study aims to examine the effect of self-control and e-money on compulsive buying, which a reference group moderates. The sampling technique used is purposive sampling with a total of 249 respondents, where the sample criteria are the younger generation with e-money applications. The data analysis technique uses SEM-PLS to test the hypothesis. The results showed that self-control weakened compulsive buying due to the individual's ability to control himself in shopping. E-money usage has a positive effect on compulsive buying because of easier transactions. The novelty of this study used the reference group as a moderating variable, where the results of the reference group strengthen the influence of self-control on compulsive buying because individuals get positive information and suggestion from the group. Finally, the reference group can weaken the influence of e-money on compulsive buying. Although there is convenience in transacting, the presence of information from the group can prevent them from compulsive buying.
CAN MYTHS, RITUALS, AND MAGIC INCREASE SELF-EFFICACY AND CONSUMER BEHAVIOR FOR INCREASING A HEALTHY LIFESTYLE? Ubud, Sahnaz; Santoso, Vina Valencia
Jurnal Aplikasi Manajemen Vol. 21 No. 1 (2023)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2023.021.1.16

Abstract

Nowadays, the healthy lifestyle of modern society has increased. However, modern society still considers myths, rituals, and magic to improve their healthy lifestyle. This study aims to discover how myths, rituals, and magic, which are part of the consumer behavior culture, increase self-efficacy and healthy lifestyle behavior in modern society. This research used a qualitative approach based on consumer behavior and self-efficacy in the healthy lifestyle for breastfeeding mothers. In-depth interviews were conducted to determine the self-efficacy among eleven breastfeeding mothers in improving a healthy lifestyle. The coding process for all participants used NVivo to analyze the interviews' results. The interviews indicated that most informants still believe in myths, rituals, and magic about breastfeeding mothers. It indicates that Indonesians having a solid culture, still believe that myths, rituals, and magic could be considered in increasing self-efficacy and healthy lifestyle behavior. So, a healthy lifestyle is currently a significant concern in the community, especially during the Covid-19 pandemic. Covid-19 has changed many routines in ways that no one could anticipate so that it can reduce the community's healthy lifestyle, especially for breastfeeding mothers. Indonesian, who currently live in the millennial era, still consider that culture as one of the considerations in improving healthy living behavior. Further research should consider how the sustainability of healthy lifestyle behavior is seen from social capital through knowledge mechanisms regarding current healthy environmental issues and consumer involvement in the environment. In addition, paying attention to ethics and ethnicity in society is crucial in discussing community culture, especially when considering consumers' healthy lifestyles.
THE ROLE OF HOSPITAL SERVICE QUALITY IN THE NATIONAL HEALTH INSURANCE / JAMINAN KESEHATAN NASIONAL (JKN) ERA AND THE COVID-19 PANDEMIC Ilma, Aqlya Zuhra; Sugiarto, Catur
Jurnal Aplikasi Manajemen Vol. 21 No. 1 (2023)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2023.021.1.07

Abstract

Fewer people are visiting the outpatient clinics at Pandan Arang Hospital, Boyolali, due to the Covid-19 pandemic and the hospital class transition, with the exception of the Gastroentero Hepatology (GEH) clinic. The primary focus of this research is to learn how the GEH clinic's administration can improve service quality to attract and retain patients. This research aimed to identify the factors (service quality, customer experience, and perceived value) that lead to trust, satisfaction, and loyalty among consumers and patients when choosing healthcare providers. This study used a Sequential Exploratory design with a mixed-method approach, interviewing GEH's management and consultant doctors first and then sending out questionnaires to 307 patients of the GEH clinic at various times. Based on this research, Pandan Arang Hospital has the necessary facilities and staff to qualify as a type B hospital. Pandan Arang Hospital provided outpatient services during the pandemic, with a separate service flow for Covid-19 and Non-Covid-19 patients, as the World Health Organization and the Ministry of Health recommended. Quantitative studies show a positive and significant connection between service quality, customer experience, and perceived value on trust. Then, there's a powerfully positive connection between service quality, the value customers perceive they receive, and their level of trust in the company. Further, a positive and statistically significant correlation exists between contented customers and continued business.
THE MEDIATING ROLE OF SOCIAL INFORMAL LEARNING IN THE RELATIONSHIP BETWEEN HIGH INVOLVEMENT HUMAN RESOURCE PRACTICE AND LEARNING CLIMATE ON EMPLOYABILITY OF STARTUP COMPANY EMPLOYEES Ayu, Dewi Sekar; Martdianty, Fanny
Jurnal Aplikasi Manajemen Vol. 21 No. 2 (2023)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2023.021.02.18

Abstract

Startup companies undergo many changes to deal with changing economic conditions and win the competition in the market. One of the factors that can increase company competitiveness is employability of the employee. This study combines organizational structural factors, namely the application of highly involved human resources and learning culture with employee factor namely social informal learning. The research aims to identify the factors that can enhance or hinder social informal learning and subsequently improve employee employability in startups. Purposive sampling technique was used to select the participants who met specific criteria relevant to the research objectives. Data from 290 employees of Indonesian startups analyzed using a structural equation model. The results showed that recognition, empowerment, competitive development, information sharing can enhance social informal learning and subsequently improve employee employability, while financial rewards can decrease social informal learning and employability. Companies that want to increase the practice of social informal learning can improve recognition practices, empowerment, competitive development, and informa­tion sharing.
IMPROVING EMPLOYEE PERFORMANCE THROUGH THE USE OF SOCIAL MEDIA AT THE WORKPLACE: MEDIATED BY EMPLOYEE ENGAGEMENT AND JOB SATISFACTION Lysandra, Cindy Letitia; Noermijati, Noermijati; Kurniawati, Desi Tri
Jurnal Aplikasi Manajemen Vol. 21 No. 2 (2023)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2023.021.02.09

Abstract

Employee performance will be more optimal if the employee combines it with social media. Moreover, social media platforms have various applications supporting employee performance, such as Zoom, Google Meetings, Skype, Telegram, and Whatsapp. Social media has fairly high accessibility, is easy to apply, and provides a variety of certain features that can support employees' work. For this reason, this study will examine the effect of social media on employee performance, mediated by employee engagement and job satisfaction. This research was conducted on educational employees at Brawijaya University Malang. Brawijaya University is one university that uses social media for its employees. Furthermore, the research data were analyzed using PLS (Partial Least Square) with the SEM (Structural Equation Model) approach. The sampling technique used is purposive sampling, but in this study, it is not known for a certain number of employees who use social media, so researchers refer to determining the minimum sample size for the SEM model, which is 5-10 times the number of indicators. Based on these considerations, the respondents obtained a total of 122 employees with the status of State Civil Apparatus. The results of the PLS analysis show that social media has no significant effect on employee performance. Nonetheless, employee engagement and job satisfaction perfectly mediate the relationship between social media and employee performance. Based on the results of this study, it can be concluded that social media can improve the performance of educational employees at Brawijaya University Malang through the mediating role of employee engagement and job satisfaction.

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