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INDONESIA
JURNAL SOSIAL HUMANIORA (JSH)
Published by Institut Teknologi Sepuluh Nopember Surabaya
ISSN : 19795521     EISSN : 24433527     DOI : -
Core Subject :
Arjuna Subject : -
Articles 250 Documents
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Model Pengukuran Tingkat Kepuasan Masyarakat Terhadap Penggunaan Jasa Transportasi Online di Wilayah Cirebon dengan Metode Fuzzy Servqual Nursaka Putra; Ilwan Syafrinal; Marsani Asfi
JURNAL SOSIAL HUMANIORA (JSH) Vol 13, No 2 (2020)
Publisher : Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12962/j24433527.v13i2.7978

Abstract

Online transportation responds to people's needs in relation to public transport. Online transportation, which in this context is Grab and Go-Jek, is an alternative that is favored by many people, especially in the Cirebon area. This study aims to measure the level of service satisfaction received and future customer expectations of online transportation services. For our purpose, we use Fuzzy Service Quality method which is used to determine the variable customer needs that are not met by calculating the GAP between the services provided and the expectations of the customer as the Voice of Customer, where the data collection technique is carried out by distributing questionnaires. The results are Reliability rank 2 with a value of 0.100, Responsiveness rank 4 with a value of 0.86, Assurance rank 3 with a value of 0.090, Empathy rank 5 with a value of 0.040, Tangibles rank 1 with a value of 0.139. Based on these results, we suggest that an empathy-related policy-making concerning professionalism should not become an obstacle.
Investigasi Perilaku Compulsive Buying Berdasarkan Pembayaran Non-Tunai, Lingkungan Sosial, dan Kondisi Keuangan Berto Mulia Wibawa; Malvin Piero; Ribka Anintha Miyagi
JURNAL SOSIAL HUMANIORA (JSH) Vol 13, No 1 (2020)
Publisher : Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12962/j24433527.v13i1.4926

Abstract

The behavior of people living in Surabaya is different from people from other cities, including the shopping behavior of the students in Surabaya. Students in Surabaya have more temptation to behave negatively in shopping. It encourages the occurrence of irregularities in shopping. Such action is classified as compulsive buying. Compulsive buying is a spending behavior based on a strong desire that makes people lose consciousness and can not control themself. This study aims to analyze the effect of sales promotion, cashless payment, social environment, and financial condition on compulsive buying on university students in Surabaya. The method used is descriptive analysis with multiple cross-sectional designs. Data were analyzed with Structural Equation Modeling. The result of this research showed that sales promotion, cashless payment, and financial condition variables have a positive effect on compulsive behavior on university students in Surabaya
(De)politicization of COVID-19 Pandemic in the Implementation of 2020 Simultaneous Regional Elections Yuseptia Angretnowati; Palupi Anggraheni
JURNAL SOSIAL HUMANIORA (JSH) 2021: Toward a Post-COVID 19: contributing to individual and social good life
Publisher : Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12962/j24433527.v0i0.8465

Abstract

Coronavirus disease (COVID-19) takes effect on state management in Indonesia. Good crisis management is necessary to mitigate COVID-19. This research uses Beland ‘s conceptual framework on politics of insecurity and its implementation on the state's management crisis process, especially on how the state protects its citizens towards non-traditional threads while performing political accountability. The 2020 Simultaneous Regional Election (Pilkada) during pandemic is positioned as a case study, especially on how policy conflicts and calculation of benefits-risks occur. It has a pivotal role in establishing perception of collective thread. In the case of 2020 Simultaneous Regional Election, conflict in policy creates social anxiety and political tension caused by a health crisis. This research finds that the government (de) politicized the 2020 Simultaneous Regional Elections by using a repertoire of types of strategies, i.e. avoiding blame and claiming credit, which were carefully compiled and implemented in a specific frame.
Building Customer Citizenship Behavior from Relationship Quality and Perceived Value Perspective in Online Transportation Service Tatik Suryani; Indra Listyarti
JURNAL SOSIAL HUMANIORA (JSH) Special Edition 2020
Publisher : Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12962/j24433527.v0i1.6789

Abstract

Recently, Customer Citizenship behavior (CCB) become research focus in marketing. But, not many research focus on the antecedent of this variable from marketing behavior perspective. The research objective is to examine the effect of Relationship Quality and Perceived Value on CCB in online transportation services and Customer Satisfaction as the mediation in this relationship. Research involved 400 online transportation customers in Indonesia who used minimum three times in this transportation. By using Partial Least Square (PLS), the result found that Relationship Quality has a significant positive effect on Customer Satisfaction and CCB, Perceived Value has positive significant effect on Customer Satisfaction and has not significant effect CCB. It means that for strengthen CCB, the online transportation should create customer satisfaction. Research also found that Customer Satisfaction has a positive effect on CCB. The implication of the research is online transportation should improving the relationship quality and value for creating customer satisfaction for strengthening CCB. Customer satisfaction is the important conditions for improving CCB.
The Effect of Future Orientation and Financial Literacy on Family Retirement Planning Mediated by Saving Attitude Muhammad Arfan Hajam
JURNAL SOSIAL HUMANIORA (JSH) Vol 13, No 2 (2020)
Publisher : Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12962/j24433527.v13i2.7810

Abstract

One of the ways to plan for a retirement plan is by setting a part of the income or funds owned for future life purposes. Retirement planning for families is carried out so that the finances remain stable when entering retirement. This research aims to determine the effect of future orientation and financial literacy on family retirement planning is mediated by saving attitude. The sample in the research is families in the city of Surabaya. The data used in this research are the primary results of questionnaires with 200 samples and data analysis techniques using SEM-PLS. The results of this research indicate future orientation and financial literacy has a positive effect on family retirement planning and been mediated by saving attitude in city of Surabaya
Peran Lembaga Muhammadiyah dalam Mitigasi Bencana di Kabupaten Sinjai Kiki Rasmala Sani; Syamsuddin Syamsuddin
JURNAL SOSIAL HUMANIORA (JSH) Vol 13, No 1 (2020)
Publisher : Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12962/j24433527.v13i1.6648

Abstract

This study aims to analyze the role of the Muhammadiyah Institute in disaster mitigation in Sinjai region. As a large organization in Sinjai, Muhammadiyah serves as the government’s partner in promoting disaster preparedness to the public via institutions that were founded on the level of Regional Leadership and the level of business charity. This research uses descriptive analysis with qualitative methods. The respondents were Muhammadiyah Regional Leaders, Muhammadiyah Disaster Management Institutions, and Muhammadiyah cadres in the Sinjai region. The results of this study indicated that the institution, since the Regional Leadership of Muhammadiyah Sinjai founded it, had not had a work program. Thus, the agency has not yet significantly contributed to disaster mitigation. All cadres who exist in the structure of the institution are cadres in various other organizations that can be resources in achieving organizational goals
The Impacts of Covid-19 Pandemy in Term of Technology Literacy Usage on Students Learning Experience Mezia Kemala Sari; Efri Yoni
JURNAL SOSIAL HUMANIORA (JSH) 2021: Toward a Post-COVID 19: contributing to individual and social good life
Publisher : Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12962/j24433527.v0i0.8348

Abstract

This study aims at investigating the positive impact of the Covid-19 pandemic which has changed the learning process from offline to online. The research focuses on the use of the internet as a means of technological literacy which is the reference for research on student learning experiences. This study uses a comparative descriptive method by comparing internet usage before and during the pandemic related to the learning process. A structural questionnaire link using google form was sent to students through WhatsApp. A total of 36 students provided complete information regarding the survey. The simple percentage distribution was used to assess the learning status of the study participants. The results showed that there was a significant increase in the use of technology and internet literacy where downloading, uploading, attending workshops, webinars, and online competitions increased by using many online learning applications. The positive impact that can be seen is the increase in digital skills of students and lecturers as shown by their creativity and willingness to be more active, which of course supports online learning
Role and Strategy of Hotel Public Relations in Returning Guests After Selat Sunda Tsunami Widya Nur Bhakti Pertiwi; Diqbal Satyanegara; Asmi Ayuning Hidayah
JURNAL SOSIAL HUMANIORA (JSH) Special Edition 2020
Publisher : Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12962/j24433527.v0i1.7045

Abstract

The purpose of this research is to figure out the role of public relations, as well as the strategy of public relations in the effort to improve the hotel occupancy rate in Anyer, Serang, Banten after the Selat Sunda tsunami. The methodology used in this study is a qualitative descriptive approach, with with in-depth interviews to collect data. This method of data collection is commenced by interviews with hotel managers in Anyer. The samples of this research are five hotels in Anyer Serang, Banten, to represent their respective classes: five-star hotels, four-stars, three-star, and budget hotels. The results of this study show that the PR of the hotels in Anyer have done their role well, but they have not been able to increase the maximum the number of room occupancy of the hotels in Anyer, Serang, Banten.
Improving Packaging Logistics System: A Study Case of Camembert Cheese Mushonnifun Faiz Sugihartanto; Syarifa Hanoum; Nalaputi Basoeki; Elif Tiryakioglu; Cynthia Ferrier
JURNAL SOSIAL HUMANIORA (JSH) Vol 14, No 1 (2021)
Publisher : Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12962/j24433527.v14i1.8945

Abstract

cheese using the packaging evaluation method and to propose suggestions to improve the efficiency of packaging logistics that would impact the efficiency of the entire supply chain. We engage all supply chain actors for evaluating the packaging features. The first packaging is not convenient as its weight and cost are quite high for cheese, the secondary packaging is deemed less efficient, whilst the tertiary packaging is not optimal in terms of traceability. Speaking of cost, environmental impacts, especially impact on other features in the supply chain, we propose solutions to replace the circular wooden box of the cheese with a cardboard box with a round shape. Then, only the cardboard trays will be used as secondary packaging all along the supply chain. These combined solutions reduce the handling work, the packaging material cost and provide more convenience for all actors.
Intensitas Dan Sosialitas Keberagaman Di Lingungan/Unit Kerja Yusuf Siswantara; Thomas Lingga; Willfridus Demetrius Siga
JURNAL SOSIAL HUMANIORA (JSH) Vol 14, No 1 (2021)
Publisher : Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12962/j24433527.v14i1.8062

Abstract

Research "intensity and sociality of diversity in the environment or work unit", aims to find indications of work effectiveness and the values of diversity in a pluralistic work environment on work optimization and productivity. This study uses a quantitative approach with a questionnaire as a random sampling instrument. The data population is 39 respondents. The correlation of the intensity of diversity values and work practices in a pluralistic environment is the main aspect that supports work effectively both internally and externally. Positive influence supports each person to feel safe, comfortable, and have very good relationships. Based on the results of the analysis, this study shows that there is a strong and positive correlation between performance and tolerance values in a pluralistic environment with a positive percentage of 93% and 0.7% value deviation that does not support the correlation of the two variables

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