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Jurnal Manajemen Pelayanan Publik
Published by Universitas Padjadjaran
ISSN : 25809970     EISSN : 25811878     DOI : -
Core Subject : Economy, Science, Social, Engineering,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences Transportation
Jurnal ini diterbikan berkala oleh Departemen Administrasi Publik FISIP Universitas Padjadjaran dua kali dalam setahun. (Agustus dan Februari). Memuat Hasil Penelitian dan analisis teori yang berkaitan dengan perencanaan pelayanan publik, metodologi kontemporer dalam masalah-masalah publik , isu desentralisasi dan dekonsentrasi, penguatan kelembagaan publik dan kajian umum yang berkaitan dengan pelayanan publik.
Arjuna Subject : -
Articles 30 Documents
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Search results for , issue "Vol 8, No 2 (2024): Jurnal Manajemen Pelayanan Publik" : 30 Documents clear
Institution Building to Discharging Inmates Educational Rights on School Dropout Communities in Class IIB Penitentiary Institutions of Payakumbuh Khotami, Khotami; Wulandari, Vivi; Rahman, Khairul; Maulidiah, Sri; Herman, Herman
Jurnal Manajemen Pelayanan Publik Vol 8, No 2 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i2.53849

Abstract

This research examines the implementation of the institutional building to discharge the educational rights of inmates who have dropped out of school at the Class IIB penitentiary in Payakumbuh. Using a qualitative approach, this research highlights the portrayal of leadership, packaged education programs, the involvement of the Education Department, and the obstacles confronted in efforts to answer the right to education. The research results demonstrate that the A, B, and C equality education programs have been implemented since March 2021, despite experiencing obstacles due to the COVID-19 pandemic. Proactive leadership, collaboration with related agencies, and limited yet optimal facilities and infrastructure are key factors in institutional building. Although there is a decline in the participation of inmates in educational programs, this can be overcome through more effective outreach about the importance of education. In conclusion, institutional development plays an important role in bridging the fulfillment of the educational rights of inmates who have dropped out of school.
Implementation of Digital Transformation and Government Enterprise Architecture in Improving the Performance of Integrated Social Services Ekarini, Mira Indriyulia; Rahayu, Agus; Disman, Disman; Wibowo, Lili Adi
Jurnal Manajemen Pelayanan Publik Vol 8, No 2 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i2.54095

Abstract

This study addresses the subject matter of declining public confidence in local governments in Indonesia, primarily due to issues in public service delivery, highlighting the urgent need for improved integrated social services. The objective is to analyze the mediating effect of enterprise architecture orientation on the influence of environmental turbulence, flexibility strategy, business model innovation, and digital transformation on social service performance in West Java. Methods involved a survey explanatory approach with all 27 social service providers in West Java Province, employing whole population sampling. Data were analyzed using descriptive statistical analysis and hypothesis testing using Partial Least Square Structural Equation Modeling (PLS-SEM). Results indicate that environmental turbulence, flexibility strategy, business model innovation, and digital transformation significantly impact social service performance when mediated by enterprise architecture orientation. The conclusions suggest that a robust model emphasizing strategic architectural orientation and effective implementation of flexibility, innovation, and digital transformation can enhance social service performance amidst environmental challenges. This study contributes to understanding the complex dynamics of social service provision in local governments, advocating for strategic investments in enterprise architecture and adaptive strategies to improve public service delivery and restore public trust.
Factor Analysis on the Quality of Licensing Services via Online Single Submission (OSS) for Smes in Semarang Central Java Province Ismowati, Mary; Sujono, Sujono; Atmanegara, Intan
Jurnal Manajemen Pelayanan Publik Vol 8, No 2 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i2.54860

Abstract

This research discusses the quality factors of SME licensing services carried out by the Semarang City Cooperatives and Micro Enterprises Service. Researchers are interested in raising this topic because the program being held is an effort to provide convenience in licensing for SME business development, but deficiencies were found in the smoothness of the OSS application process. This research is descriptive quantitative using primary and secondary data sources. The sample was obtained using random sampling techniques. Observations and questionnaires were used to conduct collection techniques. The analysis technique uses Kaiser Meyer Olkin (KMO). There are 30 question attributes grouped into 5 dimensions. The results of the research formed 6 new factors, where the most dominant factor in the quality of OSS licensing services for SMEs amounting to 45.4% was the quality of the OSS licensing application, easy to use, flexible, convenience and speed of online licensing services. Meanwhile, the factor with the smallest value of 5.14% is the timeliness of permits. It is hoped that permits can be issued on time according to time standards.
The Influence of Transformational Leadership, Competence, Work Motivation and Organizational Culture on the Performance of RSCM Employees through Job Satisfaction as a Mediating Variable and Organizational Support as a Moderating Variable Habibie, Mohammad Arief El; Indrayani, Indrayani; Satriawan, Bambang; Dewi, Nolla Puspita
Jurnal Manajemen Pelayanan Publik Vol 8, No 2 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i2.55072

Abstract

The purpose of this study was to analyze the effect of organizational culture, job performance, motivation, and transformational leadership on employee performance at Cut Mutia General Hospital in North Aceh, with the role of organizational culture as a mediating variable and the role of organizational capacity as a moderating variable. This study used a combination of qualitative and quantitative methods with a sample size of 250 participants. Information was collected using questionnaires and interviews. The analysis method used is the SEM-PLS model using Smart-PLS and Nvivo qualitative tools. The research findings show that organizational culture, competence, work motivation, and transformational leadership have a significant impact on employee performance and work-related performance. Employee performance has a significant impact on employee work-life balance. This study also indicated that work-related stress is a mediator of transformational leadership, competencies, work motivation, and organizational culture in relation to employee performance. In addition, organizational capacity facilitates communication among employees.
SERVQUAL Digital Challenges in Serving Foreign University Graduates in Indonesia Hermawan, Hermawan; Sugiyono, Sugiyono
Jurnal Manajemen Pelayanan Publik Vol 8, No 2 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i2.54211

Abstract

This study is based on the problems faced regularly by foreign university graduates in ensuring the legality of the diplomas they have obtained, where the process takes a lot of time, is impractical, has high costs, and has been quite troublesome for the graduates, upon returning to their homeland. The problem of this research is how to optimize digital-based services by the Directorate of Learning and Student Affairs of the Republic of Indonesia; so, that foreign students can conform to minimum service standards. This study aims to analyze the implementation of online services for equalizing diplomas for foreign university graduates. Additionally, the method used is descriptive qualitative. The study results show that there are supporting and inhibiting factors for electronic services in higher education, especially at the institutional, organizational, and personnel levels. These issues must be addressed for equal access to services and easy recognition of foreign diplomas. It was concluded that the government as an education service provider needs innovation which can also better guarantee the validity of college graduation, while the process still refers to SERVQUAL standards. This study recommends an innovative model that has operational and strategic value for reforming higher education administrative services.
Governance Networks in Urban Tourism Policy Halilm, Hilman Abdul; Nurasa, Heru; Rusli, Budiman; Sugandi, Yogi Suprayogi
Jurnal Manajemen Pelayanan Publik Vol 8, No 2 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i2.54787

Abstract

Tourism Village governance networks are something that is still relatively unfamiliar to be developed in urban tourism. This research aims to analyze the principles of governance networks in the Bandung City Tourism Village (Braga Creative Tourism Village). The research was conducted using qualitative descriptive methods. Data was obtained through observation, interviews, and document studies with the stakeholders involved. The results of the research show that of the four dimensions of governance networks, there is one dimension that is working well, namely formation, while the three dimensions, namely operations, performance accountability, and desire, are not yet working well. The findings in this research are that the state needs to have a greater role than other actors because society's capacity is still small in the economic aspect and there is a link between the success of governance networks and the maturity of democracy in a country, so that the more mature a level of democracy, the greater the level of governance networks success obtained.
Public Service Management Based on Higher Education in the Context of Lecturer Career Development Wahyuningsih, Sri; Minai, Mohd. Sobri; Shamsuddin, Jauriyah
Jurnal Manajemen Pelayanan Publik Vol 8, No 2 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i2.52255

Abstract

Public Service Management Based on Higher Education in the Context of Lecturer Career Development is a concept that integrates the principles of public service management with higher education to support and improve lecturer career development. The research examines the influence of achievement motivation, competence and performance on the career development of lecturers at private universities in Indonesia, as well as competence as a moderator. A total of 210 questionnaires were distributed to research locations, and 192 (90%) were returned. All data was processed using SEM PLS Smart4. The results show that achievement motivation has a positive and significant effect on lecturer performance. Furthermore, the performance and competence of lecturers will have a positive and significant influence on the career development of private lecturers in Indonesia. However, lecturer competency is not a moderating factor that can increase or weaken the influence of lecturer achievement motivation on performance. Likewise, lecturer competency is not a moderating factor that can increase or weaken the influence of lecturer performance on lecturer career development at private universities in Indonesia.
Core Strategy Analysis for Improving the Quality of Public Services in Pandeglang Sub-District Nugroho, Arif; Jumanah, Jumanah
Jurnal Manajemen Pelayanan Publik Vol 8, No 2 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i2.55591

Abstract

This research aims to explore and analyze strategies for improving the quality of public services in Pandeglang District, focusing on implementing David Osborne's core strategy. Using a qualitative approach, this research involved direct observation, in-depth interviews, and document analysis conducted over two months from April to May 2023. The main informants were sub-district officials and community members. The findings show that although the sub-district has established a clear vision and mission to guide public service delivery, there are still significant gaps in implementing important strategies such as community satisfaction surveys and online service provision. In addition, evaluating employee performance and program effectiveness has not reached the expected completeness. These findings underscore the need for increased implementation of New Public Service principles, emphasizing community collaboration, effective use of information technology, and accurate evaluation practices to improve future service delivery outcomes.
Adopting the Cultural Strategy: Key to Enhancing Public Service Nurmillah, Nurmillah; Nurdin, Nani Harlinda; Zainal, Nining Haslinda; Fatimah, Siti
Jurnal Manajemen Pelayanan Publik Vol 8, No 2 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i2.55589

Abstract

Public service tends to be a basic right of citizens and an entry point for the government because it has become its obligation to prosper its citizens. For this reason, this study aims to describe the cultural strategy proposed by David Osborne in seeing the quality of public services in Polongbangkeng Selatan District, Takalar Regency in South Sulawesi Province through the approach of changing habits, touching feelings, and changing mindsets. This research uses a qualitative descriptive approach. Data were collected through interviews with several informants and field observations. To strengthen the argument this research also uses documentation studies sourced from books, articles, and journals relevant to the topic of this research. The results showed that the three approaches in the cultural strategy have not been implemented optimally. To improve the quality of public services in Polongbangkeng Selatan Sub-district; it is imperative to implement organizational culture strategies, stop unproductive habits, improve service attitudes that arouse awareness, and adopt innovation and technology. Thus, it is expected that public services can become more effective, and efficient, and provide better satisfaction to the community.
Measuring Key Factors in E-Government Participation: A Rasch Modeling Approach with Human Resource Management Considerations Askolani, Askolani; Sari, Maya; Pamungkas Gautama, Budhi; Perdana, Yoga; Lazuardi Maulid, Dibias
Jurnal Manajemen Pelayanan Publik Vol 8, No 2 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i2.61350

Abstract

Studi ini mengkaji tentang partisipasi e-government di kalangan warga Indonesia, dengan tujuan untuk mengevaluasi efektivitasnya dalam meningkatkan hubungan antara pemerintah dan warga melalui media sosial dan praktik tata kelola yang baik. Tujuan penelitian meliputi konstruksi dan validasi instrumen survei berdasarkan 15 item pengalaman terkait persepsi e-government, dengan menggunakan pemodelan Rasch untuk menganalisis data dari 101 responden. Hasil penelitian menunjukkan tingkat reliabilitas yang tinggi (Cronbach's Alpha = 0.94) dan korelasi yang signifikan (korelasi skor mentah ke kemampuan = 0.99), yang menegaskan kemampuan instrumen dalam mengukur variabel yang mempengaruhi partisipasi e-government secara efektif. Temuan ini sejalan dengan harapan model Rasch (Infit dan Outfit MNSQ dalam rentang yang dapat diterima), menunjukkan kesesuaian instrumen untuk penilaian yang komprehensif. Sebagai kesimpulan, penelitian ini memberikan wawasan dalam meningkatkan transparansi, akuntabilitas, dan responsivitas pemerintah, hal yang penting untuk membangun kepercayaan dan praktik tata kelola yang efektif di era digital.ABSTRACTThis study examines the subject matter of e-government participation among Indonesian citizens, aiming to assess its effectiveness in enhancing government-citizen relationships through social media and good governance practices. The objectives include constructing and validating a survey instrument based on 15 experience items related to e-government perception, utilizing Rasch modeling to analyze data from 101 respondents. Results indicate strong reliability (Cronbach's Alpha = 0.94) and significant correlations (Person raw score-to-measure correlation = 0.99), affirming the instrument's capability to measure variables influencing e-government participation effectively. The findings align well with Rasch model expectations (Infit and Outfit MNSQ within acceptable ranges), highlighting the instrument's suitability for comprehensive assessment. In conclusion, this research contributes insights into enhancing government transparency, accountability, and responsiveness, crucial for fostering trust and effective governance in the digital era.

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