Article Per Year (5 Year)
p-Index From 2021 - 2026
2.942
P-Index
This Author published in this journals
All Journal Jurnal The Messenger Jurnal Studi Komunikasi CARADDE: Jurnal Pengabdian Kepada Masyarakat Jurnal Litbang: Media Informasi Penelitian, Pengembangan dan IPTEK COMMENTATE: Journal of Communication Management Jurnal Pengabdian Masyarakat Bangsa Komunita: Jurnal Pengabdian dan Pemberdayaan Masyarakat Nusantara Journal of Multidisciplinary Science THE COMMERCIUM ABISATYA: Journal of Community Engagement
Setianingrum, Vinda Maya
Unknown Affiliation
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Nursing Physics Public Health Social Sciences

Published : 21 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 21 Documents
Search

 1   2   3 
Crisis, voice, reputation: organisational communication and university response to sexual violence cases Setianingrum, Vinda Maya; Pramana
Jurnal Studi Komunikasi Vol. 10 No. 1 (2026)
Publisher : Faculty of Communications Science, Dr. Soetomo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25139/jsk.v10i1.11360

Abstract

This study examined how organisational communication constitutes crisis response, voice, and legitimacy in university sexual violence cases in Indonesia, a socio-political context shaped by strong cultural hierarchies, legal–bureaucratic governance and an ongoing transition from a culture of silence towards digitally mediated transparency. Drawing on a qualitative multiple-case study of Universitas Indonesia (UI), Universitas Riau (UNRI), and Universitas Andalas (UNAND), the study integrates the Communicative Constitution of Organisations (CCO) perspective with Rhetorical Arena Theory (RAT) to move beyond what universities formally stated towards how organisational reality, authority, and moral legitimacy were communicatively produced during crises. The findings indicate distinct communicative patterns across cases. Dialogic engagement was associated with the preservation of legitimacy, reactive communication facilitated short-term reputational repair, whereas bureaucratic shielding—manifested through reliance on procedural language, regulatory formalism, and strategic silence—intensified public scrutiny and moral contestation. Within the Indonesian digital public sphere, viral social media discourse functioned as a secondary constitutional force, capable of overriding formal organisational texts and compelling institutional responses. More importantly, the study demonstrates that control-oriented crisis communication strategies frequently backfired, as attempts to manage or conceal crisis narratives amplified counter-narratives and weakened institutional moral authority. This reinforces the long-standing insight that the cover-up may be more damaging than the crisis itself. The study contributes to organisational and crisis communication scholarship by challenging assumptions of centralised control and reputational management. It shows that, in morally charged crises such as sexual violence, legitimacy in Indonesian universities is grounded less in image maintenance and more in moral authority enacted through communicative openness, accountability, and dialogic engagement.
Co-Authors Adani, Naufal Sallahudin Aji, Gilang Aji, Gilang Gusti Akmal, Ichsanuddin Anam Miftakhul Huda Andriyanto Andriyanto Andriyanto arianto, oni dwi azzuardi, zidnyilman Diana Rahmasari Eli Purwati, Eli Fitri Norhabiba, Fitri Fuada, Sofia Nurul Haris Annisari Indah Nur Rochimah Harydar, Azizah Dwiputri Huda, Anam Miftahul Indrajayani, Galuh Gita IRA DARMAWANTI Islam, Muh Ariffudin Islam, Muhammad Ariffudin Kirana, Rahmania Mega Lina, Hasna Nur Napitupulu, Pesta Asni Nunuk Hariyati Nuriyah, Tika Nadhifatun Peris, Mutiara Putri Pramana Pramana, Pramana Prayagati, Rosa Petrinevanti Rasendriya Retno Tri Hariastuti, Retno Tri Rezalina, Ayu Rezalina Rifqi Abdul Aziz Sertiana, Indira Setiadi, Tatak Sukardani, Puspita Sari Sukardani, Puspitasari Utari Dewi Utari, Prahastiwi WIWIN YULIANINGSIH