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Ritonga, Irmayanti
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Analisis Sistem Antrian Sepeda Motor Untuk Meningkatkan Efektivitas Pelayanan Pada Stasiun Pengisian Bahan Bakar Umum (SPBU) 14.214.280 Simpang Mangga Rantauprapat Nasution, Aldi; Kurniawan, Juliardi; Rambe, Boby Pratama; Hasibuan, Mustapa Ali; Ritonga, Irmayanti
Journal of Computer Science and Information System(JCoInS) Vol 6, No 2: JCoIns | 2025
Publisher : Universitas Labuhanbatu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36987/jcoins.v6i1.6973

Abstract

This research aims to analyze the motorbike queuing system at the Simpang Mangga Rantau Prapat Public Fuel Filling Station (SPBU) with a focus on increasing service effectiveness. Long and irregular queues have led to long waiting times, which has a negative impact on customer satisfaction. Through evaluating the performance of the existing queuing system, this research identified several causal factors, including a surge in visitors during peak hours and an imbalance between the number of customers and service capacity. As a solution to overcome this problem, this research proposes several strategies, including optimizing the queuing system using the Multi Channel Single Phase (M/M/S) model, adding service lanes, and diverting vehicle lanes during peak hours. The results of this research show that implementing these strategies can increase customer satisfaction and operational efficiency of gas stations. With better queue management and the application of technology, it is hoped that the customer experience can be improved, and a positive impact on traffic around gas stations can be achieved.
Penggunaan Metode Single Channel Untuk Mengoptimalkan Waktu Tunggu Pelanggan di Cafe Teras Coffe Ariani, Lisa; Yuni, Elfi Zahra; Ritonga, Rista Andini; Anggraini, Dela; Ritonga, Irmayanti
Journal of Computer Science and Information System(JCoInS) Vol 6, No 2: JCoIns | 2025
Publisher : Universitas Labuhanbatu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36987/jcoins.v6i1.6920

Abstract

This research focuses on analyzing queues at the Teras Coffe cafe using the single channel method. Queues often occur at this cafe due to the high volume of visitors, which causes long waiting times for customers. The aim of this research is to optimize customer waiting time by understanding the existing queuing system. The method used in this research includes collecting primary data through interviews and direct observation in the field. The data obtained includes the time of customer arrival and the duration of service provided by the cashier. By using the single channel method, where there is only one service channel, this research aims to provide a clear picture of the expected waiting time and the number of customers waiting in the queue. The analysis results show that with better arrangements in the service system, waiting times can be minimized. It is hoped that this research can provide useful recommendations for cafe managers in improving service efficiency and customer satisfaction. Thus, this research not only provides insight into queue management, but also contributes to a better customer experience at the Teras Coffe cafe.
Optimasi Produksi Warung Sarapan Pagi Bunda Tata Menggunakan Qm For Windows Dengan Metode Linear Programming Puspita, Rinda; Siregar, Jogi Anggita; Pasaribu, Hasyim; Ritonga, Irmayanti
Journal of Computer Science and Information System(JCoInS) Vol 6, No 1: JCoIns | 2025
Publisher : Universitas Labuhanbatu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36987/jcoins.v6i1.6940

Abstract

Currently, many small and medium enterprises are facing big challenges in terms of managing the production and distribution of goods. Breakfast stallBunda Tata is a culinary business that provides various choices of breakfast menu, such as nasi lemak, regular rice and vegetable rice cake. These menus have different preferences every day, depending on customer needs and preferences. Optimizing production in the culinary business world, especially breakfast stalls, is a very important aspect to increase operational efficiency and profitability. One method that is often used to solve production optimization problems is Linear Programming (LP). In this section we will discuss several concepts related to production optimization and the application of Linear Programming in the context of the culinary business. Linear Programming is a mathematical method for solving the problem of allocating limited resources to achieve optimal goals such as maximizing profits or minimizing costs. In solving linear programming problems, a mathematical model is needed. The application of Linear Programming in culinary businesses such as breakfast stalls aims to solve problems related to raw material management, production capacity and profits. Several previous studies have shown that LP can be used effectively in optimizing production in the culinary industry. Bunda Tata's Breakfast Shop wants to maximize profits with QM for Windows, a software used for data analysis and mathematical modeling.
Co-Authors Ananda, Muhammad Rizki Ananta, Yuli Dhea Anggraini, Dela Anistasah, Cindy Anistasya, Tiara Ariani, Lisa Audya, Anggi Bahri, Sri Mawarni Chahira, Mayang Chaniago, M. Fikri Al Hafiz Choirunnisa, Mutiara Christoval, Peter Dasopang, Khoirunisa Domo, Alfun Khoir Erviyanti, Anggi Febriani, Sindi Fitria, Annisa Pribadi Harahap, Ayu Sari Harahap, Fadilla Arba Harahap, Muhammad Irham Harahap, Rini Rizkyana Harahap, Rizky Pratama Harahap, Saima Putri Harahap, Sri Handayani Hasibuan, Ardiansyah Hasibuan, Cahaya Nabila Hasibuan, Mhd. Sahdani Rafli Hasibuan, Mustapa Ali Hasibuan, Vivi Indriani Hasibuan, Zamrotus Sholeha Hermika, Eva Humairoh, Arsy Irawan, M Fahri Jantina, Wiola Eka Kurnia, Ega Kurniawan, Juliardi Laila Sari Lubis, Nadira Jannah Adeni Manja, Dwi Putri Manurung, Elisabeth Natasya Marianti, Nike Mariyuandra, Alfanny Maulana, Rezky Nasution, Adinda Ayu Nasution, Aldi Nasution, Iwan Nasution, Marnis Nisa Adelia, Nisa Nisa, Tarbiyatun Nst, Mayang Alvi Perdana Nurmala Panjaitan Nurul Huda Nurwijayanti Panjaitan, Hadid Akhyarsyah Pasaribu, Hasyim Pasaribu, Teguh Fadillah Alwi Pefrianti, Lenni Pitaloka, Lola Jenny Pramudita, Dewi Pratiwi, Cindi Priyanti, Dinda Octa Pulungan, Riezka Amalia Puspita, Rinda Putri, Pujawati Kurnia Rahma, Aulia Ramadhani Ramadhani Rambe, Anisah Rahma Rambe, Boby Pratama Rambe, Dedi Purnama Rambe, Ulfa Ufrona Ranandia, Windi Reza, Aldito Fiter Vanesa Rijal, Ahmad Risnawati Risnawati Ritonga, Akbar Pramuja Ritonga, Laila Hasanah Ritonga, Rista Andini Rubaini, Mingle Oktaria Sartika, Tiara Silaen, Siti Humairoh Silvana, Mega Simanjuntak, Hoirun Nisyah Simatupang, Leni Darsima Sinta, Evi Yulia Sirait, Roby Gusmawan Siregar, Jogi Anggita Siregar, Nurhindun Sya’ada Siregar, Salsa Dea Oktavianda Siti, Siti Situmorang, Bima Muhammad Sofyan, Hadron Srikandy, Yuyun Lili Sukani, Sri Rejeki Suratika, Nadya Syahfitri, Diana Syahfitri, Novi Syahputra, Egy Fahmi Syahputri, Tria Syaiful Zuhri Harahap Tanjung, Eka Agustin Ubaidillah, Muhammad Sa’i Urrizka, Annisa Wardana, Priya Wati, Yulia Prestia Wijaya, Alief Achmad Yogi Fernando, Yogi Yogi Saputra, Yogi Yudha, Hasan Wira Yuni, Elfi Zahra