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Zaman, Chairil
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Biochemistry, Genetics & Molecular Biology Dentistry Environmental Science Health Professions Immunology & microbiology Medicine & Pharmacology Nursing Public Health Veterinary

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Analysis of factors affecting the quality of health service satisfaction in schizophrenic patients at outpatient mental health in Ernaldi Bahar hospital: A cross-sectional study Elfitriany, Titin; Priyatno, Akhmad Dwi; Zaman, Chairil
Lentera Perawat Vol. 6 No. 4 (2025): October - Desember
Publisher : STIKes Al-Ma'arif Baturaja

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52235/lp.v6i4.552

Abstract

Background: Quality healthcare services in hospital settings must comply with established standards to ensure patient safety and satisfaction. Noncompliance with these standards may lead to dissatisfaction and potential malpractice. However, there is limited research assessing patient satisfaction with the quality of healthcare services among schizophrenic patients at the outpatient mental health unit of Ernaldi Bahar Hospital, South Sumatra Province. Objective: This study aimed to analyze the factors affecting patient satisfaction with the quality of healthcare services among schizophrenia patients at the outpatient mental health clinic of Ernaldi Bahar Hospital. Methods: This quantitative research employed a cross-sectional design. The study population comprised 7,463 patients who visited the outpatient mental health unit of Ernaldi Bahar Hospital between January and March 2025. Using purposive sampling, 100 respondents were selected. Data were collected in May 2025 through a structured questionnaire and analyzed using univariate, bivariate, and multivariate logistic regression tests. Results: The results revealed that several variables were significantly associated with patient satisfaction: education level (p = 0.068; OR = 0.462; 95% CI: 0.200–1.067), tangibles (p = 0.034; OR = 2.428; 95% CI: 1.062–5.552), assurance (p = 0.000; OR = 5.802; 95% CI: 2.076–16.217), and responsiveness (p = 0.098; OR = 2.595; 95% CI: 0.817–8.243). The dominant influencing factors were assurance and responsiveness, indicating that patients valued the reliability and promptness of service. Conclusion: There is a significant relationship between education level, tangibles, assurance, and responsiveness with patient satisfaction among schizophrenic patients receiving outpatient care. Assurance and responsiveness were the most dominant predictors of satisfaction. Enhancing responsiveness—particularly in promptly addressing patient complaints, requests, and emotional needs—alongside maintaining assurance through professional competence and empathy, can improve overall service quality and satisfaction.
HUBUNGAN UMUR, JENIS KELAMIN, PENGETAHUAN, SIKAP DAN KETERSEDIAAN ALAT PELINDUNG DIRI (APD) TERHADAP KEPATUHAN PEMAKAIAN APD Hutama, Ramadhan Fadil; Zaman, Chairil; Gustina, Erma
Jurnal 'Aisyiyah Medika Vol 10, No 2: Agustus 2025 Jurnal 'Aisyiyah Medika
Publisher : stikes 'aisyiyah palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36729/jam.v10i2.1452

Abstract

Latar Belakang: Rumah sakit merupakan lingkungan berisiko tinggi penularan infeksi, di mana petugas sanitasi berperan krusial namun rentan terpapar limbah medis. Kepatuhan pemakaian Alat Pelindung Diri (APD) sangat penting untuk melindungi petugas dan mencegah penyebaran infeksi. Tujuan: Menganalisis hubungan antara umur, jenis kelamin, pengetahuan, sikap, dan ketersediaan APD dengan kepatuhan pemakaian APD Metode: Desain kuantitatif dengan rancangan cross-sectional. Populasi dan sampel penelitian seluruh petugas sanitasi RSUD dr. H. Mohamad Rabain berjumlah 56 orang, menggunakan teknik total sampling. Data dikumpulkan melalui kuesioner dan observasi, dianalisis secara univariat dan bivariat dengan uji Chi-square. Hasil: Ada hubungan signifikan antara pengetahuan PValue 0.001, sikap P Value  0.012, dan ketersediaan APD PValue 0.008 dengan kepatuhan pemakaian APD. Umur P Value 0.472  dan jenis kelamin PValue 0.388 tidak memiliki hubungan signifikan dengan kepatuhan. Saran: Agar rumah sakit meningkatkan program edukasi dan pelatihan APD secara berkala, memastikan ketersediaan dan aksesibilitas APD yang optimal, serta memperkuat supervisi dan budaya keselamatan kerja. Kata Kunci: Kepatuhan, Ketersediaan APD.
Co-Authors Akhmad Dwi Priyatno ALADIN ALADIN Anggreyni, Oktaria Aristian, Muhamad Tito Asnandi, Asnandi Destiana, Cici Dewi Suryani Elfitriany, Titin Gema Asiani Gustina, Erma Gustina, Erna Harokan, Ali Hayani, Sumi Hutama, Ramadhan Fadil Kesumaputri, Bebbi Arisya Lenarki, Yogi Permana Putra Lilis Suryani Muhtadi Muhtadi Nani Sari Murni Nur ‘Azah Nusilawati, Nini Puji Astuti Puspa, Riana Rini Fitriani Rubiati, Rica Sari, Ferra Puspa Suliati, Peniza Suri, Artha Suryanti, Dewi Tri Sartika Triani, Novi Trimansyah, Yuyun Wahyudi, Arie Yusnilasari Zetira, Nova Reza Zuchro, Febriati