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Importance Perfomance Analysis Pelaku Usaha UKM Sektor Kuliner di Pekanbaru Suci, Afred
Jurnal Ilmu Komputer dan Bisnis Vol 8 No 1 (2017)
Publisher : STMIK Dharmapala Riau

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Abstract

Tingginya jumlah pelaku kuliner UMKM di Pekanbaru mendorong munculnya upaya-upaya para pelaku usaha untuk memiliki keunggulan dibandingkan kompetitor, khususnya dalam hal keunggulan pelayanan. Tujuan penelitian ini dilakukan adalah untuk menganalisis persepsi pelanggan pada pelayanan kuliner di sejumlah pelaku usaha UMKM di Pekanbaru. Populasi penelitian terdiri dari para pelanggan rumah makan, dimana sampel terdiri dari 145 orang pelanggan yang dipilih secara convenience sampling. Variabel penelitian adalah kualitas pelayanan kuliner DINESERV yang terdiri dari 5 dimensi yaitu: bukti fisik, kehandalan, daya tanggap, jaminan dan empati. Analisa data menggunakan Importance Performance Analysis (IPA). Hasil penelitian menunjukkan bahwa rata-rata kualitas pelayanan kuliner sudah memuaskan yaitu pada dimensi jaminan (80%), empati (70%), daya tanggap (69%) dan kehandalan (66%), kecuali pada dimensi bukti fisik yang masih kurang memuaskan (58%). Aspek-aspek kualitas pelayanan kuliner yang masih perlu diperbaiki adalah: area parkir, dekorasi rumah makan, kenyamanan dan kebersihan area makan, ketepatan pelayanan di jam-jam sibuk serta menu yang mudah dibaca dan menarik.
PENJAMINAN MUTU PERGURUAN TINGGI: DILEMA POLITIK ORGANISASI DAN URGENSI PENGGUNAAN PROFESIONAL EKSTERNAL Suci, Afred
Jurnal Penjaminan Mutu Vol 3, No 2 (2017)
Publisher : LPM IHDN Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (41.499 KB) | DOI: 10.25078/jpm.v3i2.202

Abstract

Higher education institutions (HEI) are encouraged to develop Internal Quality Assurance System (IQAS) that could assist the process of external audit, accreditation and to face the tight competition. General phenomenon of HEI?sIQAS,so far, is still away from qualified and even practically tends to be manipulative. This literature-based article aims to review the role of leadership in campus political practice and the urgence of external professional usage in order to improve internal quality assurance in HEI. The study reveals that improper campus political practice has become the bottleneck for the effectiveness of IQAS. It needs a fundamental change of top leader?s paradigm, particularly in the policy of internal auditor placement. A revolutionary breakthrough of hiring external professional tobe placed as internal auditor seems to be needed, specifically to keep the independency and objectivity, as well as to assure the qualified performance of all units in HEI.
DILEMA EX-OFFICIO TERKAIT PENCEGAHAN KORUPSI DAN PENJAMINAN MUTU DI PERGURUAN TINGGI SWASTA Suci, Afred; Maryanti, Sri; Van FC, Lucky Lhaura; Yandra, Alexsander
Jurnal Penjaminan Mutu Vol 6, No 1 (2020)
Publisher : LPM IHDN Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25078/jpm.v6i1.1169

Abstract

Conflicts of interest are the entry point for the abuse of power and corruption. The implementation of a manipulative ex-officio system that tends to perpetuate the oligarchy will cause a corrupt behavior in the governance of private higher education institutions. To date, studies on ex-officio related to higher education governance have never been discussed academically. The purpose of this study, thus, aims to criticize the application of ex-officio and its potential consequences in the supervision system at private higher education institutions. The study used a qualitative exploratory and the literature study was employed. The result reveals that the ex-officio is a legal model used in many higher education institutions. However, in its application it can lead to conflicts of interest and abuse of power which in turn has the potential of corrupt behavior university governance.
PENJAMINAN MUTU PERGURUAN TINGGI: DILEMA POLITIK ORGANISASI DAN URGENSI PENGGUNAAN PROFESIONAL EKSTERNAL Suci, Afred
Jurnal Penjaminan Mutu Vol 3, No 2 (2017)
Publisher : LPM IHDN Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25078/jpm.v3i2.202

Abstract

Higher education institutions (HEI) are encouraged to develop Internal Quality Assurance System (IQAS) that could assist the process of external audit, accreditation and to face the tight competition. General phenomenon of HEI’sIQAS,so far, is still away from qualified and even practically tends to be manipulative. This literature-based article aims to review the role of leadership in campus political practice and the urgence of external professional usage in order to improve internal quality assurance in HEI. The study reveals that improper campus political practice has become the bottleneck for the effectiveness of IQAS. It needs a fundamental change of top leader’s paradigm, particularly in the policy of internal auditor placement. A revolutionary breakthrough of hiring external professional tobe placed as internal auditor seems to be needed, specifically to keep the independency and objectivity, as well as to assure the qualified performance of all units in HEI.
Dilema Ex-Officio Terkait Pencegahan Korupsi Dan Penjaminan Mutu Di Perguruan Tinggi Swasta Suci, Afred; Maryanti, Sri; Van FC, Lucky Lhaura; Yandra, Alexsander
Jurnal Penjaminan Mutu Vol 6, No 1 (2020)
Publisher : LPM IHDN Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25078/jpm.v6i1.1169

Abstract

Conflicts of interest are the entry point for the abuse of power and corruption. The implementation of a manipulative ex-officio system that tends to perpetuate the oligarchy will cause a corrupt behavior in the governance of private higher education institutions. To date, studies on ex-officio related to higher education governance have never been discussed academically. The purpose of this study, thus, aims to criticize the application of ex-officio and its potential consequences in the supervision system at private higher education institutions. The study used a qualitative exploratory and the literature study was employed. The result reveals that the ex-officio is a legal model used in many higher education institutions. However, in its application it can lead to conflicts of interest and abuse of power which in turn has the potential of corrupt behavior university governance.
Politisasi Senat Akademik Dan Relasinya Dengan Konflik Kepentingan dan Perilaku Korupsi di Perguruan Tinggi Van F.C, Lucky Lhaura; Suci, Afred; Simabura, Charles; Yandra, Alexsander; Sadjati, Emy; Faridhi, Adrian; Widayat, Prama
Integritas : Jurnal Antikorupsi Vol. 7 No. 2 (2021): INTEGRITAS: Jurnal Antikorupsi
Publisher : Komisi Pemberantasan Korupsi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32697/integritas.v7i2.840

Abstract

Studies about the politization of academic senate at higher education institutions in corruption control and prevention system are scarce. Framed by collective action, power balance, and bureaucratic transparency theories, this research aims to examine the effect of power imbalance due to double position of structural and academic senate leaders, and the dominance of ex-officio elements regarding to conflict of interests and corruptive behavior. The result reveals, the conflict of interests elicited by the power imbalance generated corruptive behavior in HEIs, especially in terms of policy corruption. In practical terms, nepotism and transactional patterns were the most common acts of corruption.   Abstrak Studi terkait politisasi senat akademik dalam sistem pengawasan dan pencegahan korupsi di perguruan tinggi masih sangat jarang dilakukan. Sehingga, penelitian ini bertujuan menguji dampak ketidakseimbangan kekuasaan akibat praktik rangkap jabatan pimpinan struktural dengan pimpinan senat akademik, dan dominasi unsur ex-officio dalam komposisi senat akademik terhadap konflik kepentingan dan perilaku korupsi di perguruan tinggi. Teori yang digunakan adalah teori tindakan kolektif, keseimbangan kekuasaan dan transparansi biro-krasi, Pengumpulan data dilakukan secara daring dan dianalisis menggunakan teknik des-kriptif, t-test, ANOVA, mediasi dan moderasi Hayes PROCESS. Hasil penelitian menyimpulkan, konflik kepentingan akibat ketidakseimbangan kekuasaan menyebabkan munculnya perilaku koruptif di perguruan tinggi, khususnya di ranah kebijakan. Sedangkan di ranah praktis, nepotisme dan pola transaksional menjadi dua perbuatan korupsi yang paling sering terjadi di perguruan tinggi.
DAMPAK KONTROL FREKUENSI PENGALAMAN PELAYANAN PADA HUBUNGAN ANTARA KOMPETENSI DENGAN KINERJA PELAYANAN MUTASI PEGAWAI PUBLIK Afred Suci
MIX: JURNAL ILMIAH MANAJEMEN Vol 7, No 2 (2017): MIX: Jurnal Ilmiah Manajemen
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (350.666 KB)

Abstract

Abstract. This study aims to examine the relationship between employee‟s competencyand mutation-related service performance by controling the frequency of mutationrelatedexperience in public employees. Data were collected with accidental samplingtechnique on 90 Riau Province public employees who was having their mutation papersprocessed. Hypotheses tested by employing descriptive statistic, rank-Spearmancorrelation and partial correlation with controling factor. The descriptive test resultindicates that employee‟s competency and their service performance related to mutationis still unsatisfied. The Spearman test result proves the strong and positive relationshipbetween employee‟s competency and mutation-related service performance.Meanwhile, partial correlation with controling factor test result reveals the enhance ofemployee‟s competency and mutation-related service performance relationship aftercontroled by the frequency of mutation-related experience.
PEMBENTUKAN KESADARAN MEREK MELALUI PILIHAN MEDIA DAN PESAN IKLAN YANG EFEKTIF (Studi Pada PT. Ace Jaya Proteksi Cabang Pekanbaru) afred suci
Jurnal Ilmiah Ekonomi Dan Bisnis Vol. 13 No. 2 (2016)
Publisher : Universitas Lancang Kuning

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31849/jieb.v13i2.846

Abstract

Abstrak: Penelitian dilakukan di PT. ACE Jaya Proteksi cabang Pekanbaru gunamenganalisis seberapa besar nasabah menyadari keberadaan merek perusahaandengan adanya media dan pesan iklan. Populasi penelitian adalah nasabah ACE JayaProteksi cabang Pekanbaru. Dengan menggunakan formulasi dari Djarwanto danSubagyo diperoleh jumlah sampel sebanyak 96 orang yang kemudian digenapkanmenjadi 100 orang nasabah. Data dianalisis menggunakan analisis regresi berganda.Hasil penelitian menyimpulkan bahwa baik secara simultan maupun parsial, mediaiklan dan isi pesan berpengaruh signifikan terhadap kesadaran merek. Variabel mediaiklan merupakan faktor yang paling dominan mempengaruhi kesadaran merek.Kesadaran konsumen pada merek produk maupun perusahaan sebesar 96,5%tergantung pada efektivitas pilihan media iklan dan isi pesan. Direkomendasikanuntuk meningkatkan intensitas iklan di surat kabar serta memperluas cakupan suratkabar. Model iklan di radio sebaiknya dilakukan dengan melakukan program kuisberhadiah. Isi pesan iklan sebaiknya divisualisasikan lebih berwarna dan bergambaragar memiliki keunikan dan berbeda dengan iklan lainnya.
PEMETAAN SEKTOR EKONOMI UNGGULAN DAERAH DALAM RANGKA PEMASARAN PELUANG INVESTASI DI KABUPATEN INDRAGIRI HULU PROVINSI RIAU afred suci; satria tri nanda
Jurnal Ilmiah Ekonomi Dan Bisnis Vol. 14 No. 2 (2017)
Publisher : Universitas Lancang Kuning

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31849/jieb.v14i2.898

Abstract

Abstract: Opening investment opportunity, either domestic or overseas, becomes one of strategy to empowering whole local assets and resources available. Investment needs to be carefully planned according to its local potention so that it can be focusly implemented to create a high competitive power. This study aims to identify the potential economy sector to invest on economic leading sector in Indragiri Hulu regency. Research datas are secondary that consist of Gross Domestic Product, economic growth and sectoral economic contribution, and then processed and interpreted by using Location Quotion, Shift Share Analysis and Klassen Typology. Study reveals that all sectors in Indragiri Hulu regency have chance to be the target of investment marketing strategy. Eventhough, not all of them are leading sectors, deficit sectors, however, also have chance to be the potential investment target to supply the unmet local and regional needs. Leading economic sectors are agriculture; water supply, garbage, waste and recycling management; construction; trade and retail; transportation and warehousing; accomodation and culinary; real estate/property; education; health and social activity, and; other services.Keywords: Leading Local Economic Sector Investment
Pendampingan Pemasaran Produk Unggulan Daerah Wajik Tapai Melayu Riau Untuk Menembus Pasar Ekspor Sri Maryanti; Nining Sudiar; Afred Suci; Hardi Hardi
MATAPPA: Jurnal Pengabdian Kepada Masyarakat Volume 4 Nomor 2 Tahun 2021
Publisher : STKIP Andi Matappa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31100/matappa.v4i1.915

Abstract

The purpose of this community service activity is so that the products produced by Puspa Melayu partners are able to penetrate the export market, considering the sale of this wajik tapai Melayu product to be outside of Pekanbaru city. So far, many food products from outside countries that enter Indonesia reach 4-5%. The methods used in this activity are testing and evaluating wajik tapai Melayu, mentoring, and evaluation of wajik tapai Melayu product packaging as well as marketing workshops using social media. As a result, wajik tapai melayu can be exported because it can last a period of 1 (one) year, the packaging of wajik tapai Melayu products has met export standards that are not easily dented, and partners have been able to use social media for marketing its products such as Facebook, Instagram, JualBuy, and Shopee. The impact of this activity is that the net profit of malay tapai diamonds increased from the year before the community service activity increased to Rp.  516,096,000 - monthly.