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Lean Management as an Innovation to Reduce Complaint Handling Time in Hospital X Munaa, Nihayatul; Faiz, Faizatul Ummah; Rahmawati, Nahardian Vica; Rateh, Nali
Inovasi Lokal Vol. 1 No. 1 (2023): Inovasi Lokal
Publisher : Tarqabin Nusantara Group

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62255/noval.v1i1.13

Customer service is a service product from Hospital X. The better the service at a hospital, the number of complaints will decrease. In the customer service flow for Hospital X there is Complaint Handling and monitoring and evaluation. The purpose of this research is to provide lean management innovation as an effort to reduce the waiting time for complaint handling. In this study the method used was community service with the time period April-July 2023 at Hospital X. The column for patient complaints at the hospital was not clear and detailed. So the added innovation is to cut steps or steps that lack value by creating or adding a complaint menu on the Hospital website. The complaints menu contains information and complaints services

The Difference in Effectiveness of Mung Bean Drink and Red Guava Juice on Hemoglobin Level Increase Amirul Amalia; Nahardian Vica R; Dias Tiara Putri Utomo
Proceeding International Conference Of Innovation Science, Technology, Education, Children And Health Vol. 1 No. 1 (2021): Proceeding of The International Conference of Inovation, Science, Technology, E
Publisher : Program Studi DIII Rekam Medis dan Informasi Kesehatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/icistech.v1i1.27

Iron deficiency anemia is the biggest health problem in the world, especially for young women. The prevalence of anemia in adolescents is 27% in developing countries and 6% in developed countries. In Indonesia, the prevalence of anemia is quite high, namely 21.7% with a proportion of 22.8% in rural areas and 20.6% in urban areas and 23.9% in women and 18.4% in men. This study aimed to determine the difference in the effectiveness of mung bean drink and red guava juice on increasing Hb level. This research applied a Quasy-Experimental research design. The research sample consisted of 90 female students who were divided into 2 groups. Before giving the intervention, a pre-test was carried out by measuring the Hb level, and then the samples were given treatment for 7 days and Post-test on the last day. The results showed that mung bean drink affected hemoglobin increase with a value of p = 0.000 and guava juice also affected hemoglobin increase with a value of p = 0.004. There was a difference in giving mung bean drink with red guava juice on the increase in Hb levels with a value of p = 0.045. It is expected that the results of this study could provide additional information regarding the difference in the effectiveness of giving mung bean drink and guava juice on increasing Hb levels and providing input for clinicians to manage anemia, especially in adolescent girls.

Identifikasi Mutu Pelayanan Perawatan Dan Tingkat Kepuasan Pasien Di Puskesmas Kecamatan Lamongan saputra, muhamad ganda; Mahfiroh, Ajeng Putri; Ummah, Faizatul; Rahmawati, Nahardian Vica
Jurnal Surya Vol 12 No 1 (2020): VOL 12 NO 1 APRIL 2020
Publisher : Universitas Muhammadiyah Lamongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38040/js.v12i1.88

Background: Pembangunan nasional dibidang kesehatan diarahkan untuk meningkatkan derajat kesehatan serta mutu kehidupan melalui pemerataan pelayanan kesehatan untuk menjangkau seluruh lapisan masyarakat.Objective: Banyaknya pasien yang belum puas dengan pelayanan yang diberikan Puskesmas Lamongan. Tujuan penelitian adalah mengetahui gambaran mutu pelayanan perawatan dan tingkat kepuasan pasien.Design: Desain penelitian ini adalah Deskriptif, sebagai populasi adalah seluruh pasien yang berobat ke Puskesmas Lamongan tanggal 04 sampai dengan 30 Desember 2019. Pengambilan sampel dengan tehnik non probability sampling yakni Consecutive Sampling dengan sampel yang diambil 46 responden.Data Sources: Data diambil menggunakan kuesioner, data terkumpul dilakukan penyuntingan data dan koding selanjutnya dikonfirmasikan dalam bentuk prosentase dan narasi.Result: Hasil penelitian menunjukkan 87,0% atau hampir seluruh responden puas dengan pelayanan petugas, sarana prasarana serta prosedur dan 73,9% atau lebih dari sebagian responden puas dengan ketanggapan, ketepatan waktu, prosedur, sarana prasarana serta jumlah petugas di Puskesmas Lamongan.Dapat disimpulkan bahwa hampir seluruh responden puas dengan pelayanan petugas, saranaÂ prasarana serta prosedur dan lebih dari sebagian responden puas dengan ketanggapan, ketepatan waktu, prosedur, sarana prasarana serta jumlah petugas di Puskesmas Lamongan. Conclusions: Diharapkan petugas kesehatan dapat memberikan pelayanan yang optimal.

The Difference in Effectiveness of Mung Bean Drink and Red Guava Juice on Hemoglobin Level Increase Amirul Amalia; Nahardian Vica R; Dias Tiara Putri Utomo
Proceeding International Conference Of Innovation Science, Technology, Education, Children And Health Vol. 1 No. 1 (2021): Proceeding of The International Conference of Inovation, Science, Technology, E
Publisher : Program Studi DIII Rekam Medis dan Informasi Kesehatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/icistech.v1i1.27

Iron deficiency anemia is the biggest health problem in the world, especially for young women. The prevalence of anemia in adolescents is 27% in developing countries and 6% in developed countries. In Indonesia, the prevalence of anemia is quite high, namely 21.7% with a proportion of 22.8% in rural areas and 20.6% in urban areas and 23.9% in women and 18.4% in men. This study aimed to determine the difference in the effectiveness of mung bean drink and red guava juice on increasing Hb level. This research applied a Quasy-Experimental research design. The research sample consisted of 90 female students who were divided into 2 groups. Before giving the intervention, a pre-test was carried out by measuring the Hb level, and then the samples were given treatment for 7 days and Post-test on the last day. The results showed that mung bean drink affected hemoglobin increase with a value of p = 0.000 and guava juice also affected hemoglobin increase with a value of p = 0.004. There was a difference in giving mung bean drink with red guava juice on the increase in Hb levels with a value of p = 0.045. It is expected that the results of this study could provide additional information regarding the difference in the effectiveness of giving mung bean drink and guava juice on increasing Hb levels and providing input for clinicians to manage anemia, especially in adolescent girls.

THE OPTIMIZATION OF ACCREDITATION DOCUMENTS FOR THE IMPLEMENTATION OF GOOD CORPORATE GOVERNANCE AT SUGIO MUHAMMADIYAH CLINIC, LAMONGAN: OPTIMALISASI DOKUMEN AKREDITASI UNTUK MEWUJUDKAN GOOD CORPORATE GOVERNANCE DI KLINIK MUHAMMADIYAH SUGIO, LAMONGAN Vica Rahmawati, Nahardian; Tiara Putri Utomo, Dias; Eko Martini, Diah; Nur Diana, Fara; Ummah, Faizatul; Ganda Saputra, Muhamad
Darmabakti Cendekia: Journal of Community Service and Engagements Vol. 6 No. 1 (2024): JUNE 2024
Publisher : Faculty of Vocational Studies, Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/dc.V6.I1.2024.38-43

Background: In 2023, Sugio Muhammadiyah Clinic embarked on an accreditation program, encountering challenges pertaining to the preparation of strategic plan documents, Standard Operating Procedures (SOPs), and quality assessment documents. Objective: To optimize the accreditation documents of Sugio Muhammadiyah Clinic to foster good corporate governance. Method: The study encompassed three primary stages-preparation, implementation, and evaluation-spanning from July to September 2023. A workshop on September 11, 2023, then group discussions on September 12, 2023. A cohort of 24 medical staff members, comprising nurses, doctors, pharmacists, and medical records officers from Sugio Muhammadiyah Clinic, actively participated in these endeavors. Results: Evaluation of the community service was conducted through pre-test and post-test assessments, revealing a noteworthy 35% increase in participants' knowledge of accreditation document preparation. The pre-test mean score was 66.67, with the highest score recorded at 76, while the post-test mean score increased to 90, with the highest score reaching 100. These findings underscore the effectiveness of the community service in enhancing participants' understanding of accreditation document preparation. Conclusion: The community service was successfully carried out to improve participants' knowledge of preparing accreditation documents. It is anticipated that well-crafted accreditation documents will underpin good corporate governance at Sugio Muhammadiyah Clinic, thereby enhancing patient care services.

The Relationship between Work Motivation and Nurse Performance at 'Aisyiyah Bojonegoro Hospital Siti Ulfiana; Lilis Maghfuroh; Tjatur Ermitajani Judi; M. Arif Saifuddin; Nahardian Vica Rahmawati; Dadang Kusbiantoro
Jurnal Surya Vol 16 No 1 (2024): VOL 16 NO 01 APRIL 2024
Publisher : Universitas Muhammadiyah Lamongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38040/js.v16i1.1435

Introduction: Motivation can encourage a person to behave in order to achieve goals. The magnitude of motivation depends on each individual. If an employee has high work motivation, the resulting performance will increase. Based on the results of the initial survey, the causative factor is because the incentives received compared to the work done are not worth it, causing a decrease in morale. The purpose of the study was to determine the relationship between work motivation and the performance of nurses at 'Aisyiyah Bojonegoro Hospital. Methods: The research design used correlation analytics with the Cross Sectional design. The research sample was 61 nurses using the Proportionate Stratified Random Sampling technique. The independent variable is work motivation and the dependent variable is performance. Data collection using questionnaires. Results: : The study obtained the results of most nurses who have good work motivation as many as 39 nurses (63.9%), most of the 35 nurses have good performance with a percentage of 57.4% data processing using the SPSS 27 for windows program obtained a value of 0.000 or with a significant value (p value< 0.05) which means that there is a relationship between work motivation and nurse performance at 'Aisyiyah Bojonegoro Hospital. The results of the spearman rank test obtained a correlation coefficient value = 0.595 which means the level of strength of the relationship between 2 moderate variables. Conclusion: The conclusion of this study is that there is a relationship between work motivation and nurse performance, and it is hoped that hospitals will further increase nurses' work motivation so that the resulting performance will also increase. Keywords: Health worker, Knowledge, Occupational Health and Safety (K3)

IS HAVING DUAL INSURANCE DEMAND FOR BETTER HEALTHCARE FACILITY? Sholikah, Badriyatus; Munaa, Nihayatul; Rahmawati, Nahardian Vica
Jurnal Manajemen Kesehatan Indonesia Vol 13, No 3 (2025): Desember 2025
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmki.13.3.2025.258-266

According to the Permenkes policy Number 3 of 2023, JKN participants can upgrade their treatment class by paying the difference either independently, through their employer, or through additional insurance. The decision to upgrade their treatment class can be influenced by several factors, such as social, personal, economic, and cultural factors. This study aims to analyze the factors that influence JKN patients' decisions to upgrade their treatment class at Dr. R. Sosodoro Djatikoesoemo Bojonegoro Regional Hospital. This study uses a quantitative cross-sectional approach. The population of this study were all JKN class 1 and 2 patients with a sample size of 92 respondents. The independent variables of this study were income, perception of services, availability of treatment rooms and ownership of additional insurance. The dependent variable was the decision to upgrade the class of care. This study used logistic regression analysis. This study was conducted at Dr. R. Sosodoro Djatikoesoemo Bojonegoro Regional Hospital. The results of bivariate analysis showed that the four independent variables had a significant effect on upgrading the in-patient care, i.e income p-value 0.000 (OR 4.312), perception of service p-value 0.000 (OR 1.362), availability of treatment rooms p-value 0.000 (OR 1.458), and ownership of additional insurance p-value 0.009 (OR 3.496). Whilst the multivariate analysis showed the most dominant factor was income p-value 0.000 (OR 4.571). In this study, it is expected that hospitals can consider service improvement strategies and understand patient segments which can later increase hospital revenue and overall service quality.

Pemanfaatan Minyak Jelantah menjadi Lilin Aromaterapi sebagai Solusi Limbah Rumah Tangga Fauziyati, Silvia Zety; Meylinda, Elsa; Putri Vianto, Afriska Anggi; Hambali, Imam; Ari Santo, Mico Devi; Rahmawati, Nahardian Vica
Jurnal Pengabdian kepada Masyarakat Nusantara Vol. 7 No. 1 (2026): Edisi Januari - April
Publisher : Lembaga Dongan Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55338/jpkmn.v7i1.8574

Volume minyak jelantah rumah tangga di Desa Songowareng, Kecamatan Bluluk, Kabupaten Lamongan tergolong tinggi dan sebagian besar masih dibuang ke saluran air sehingga berpotensi mencemari lingkungan. Selain itu, mitra belum memiliki pengetahuan yang memadai mengenai bahaya penggunaan minyak goreng berulang maupun keterampilan dalam memanfaatkan limbah secara produktif. Untuk mengatasi permasalahan tersebut, dilaksanakan program pemberdayaan masyarakat melalui pelatihan produksi lilin aromaterapi berbasis minyak jelantah. Metode yang digunakan meliputi tiga tahapan, yaitu persiapan (observasi kebutuhan dan penyusunan materi), pelaksanaan (penyuluhan dan praktik langsung pembuatan lilin), serta evaluasi dan pendampingan. Evaluasi dilakukan menggunakan instrumen pretest dan posttest untuk mengukur peningkatan pengetahuan dan keterampilan peserta. Hasil kegiatan menunjukkan peningkatan nilai rata-rata dari 65% pada pretest menjadi 85% pada posttest, yang mengindikasikan adanya peningkatan pemahaman dan kemampuan teknis peserta. Selain itu, peserta mampu memproduksi lilin aromaterapi secara mandiri dan menunjukkan minat untuk mengembangkan produk sebagai usaha rumahan. Program ini berkontribusi dalam meningkatkan kapasitas masyarakat dalam pengelolaan limbah domestik sekaligus membuka peluang ekonomi berbasis rumah tangga melalui produk bernilai tambah.

Pemberdayaan Ekonomi Perempuan Melalui Inovasi Lulur Kolagen dari Sisik Ikan Oreochromis niloticus dan Digitalisasi Pemasaran Produk di PKK Tlogoanyar Lamongan Muhamad Ganda saputra; Nahardian Vica R; Nuryati
LOYALITAS: Jurnal Pengabdian Kepada Masyarakat Vol. 9 No. 1 (2026): Mei 2026
Publisher : Universitas KH. Mukhtar Syafaat (UIMSYA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30739/loyalitas.v9i1.4415

The community service program aims to empower the women of the PKK group in Tlogoanyar Village, Lamongan Regency, through the utilization of Oreochromis niloticus fish scale waste into collagen-based body scrub products. The program focuses on three main aspects: production, business management, and digital marketing. The background problem identified includes the underutilization of fish waste with high collagen content, limited technical knowledge in hygienic production, lack of business management capability, and absence of product branding and digital marketing skills. Through this program, a comprehensive empowerment model was implemented combining training, technology adoption, and mentoring for sustainable women-led entrepreneurship. The applied methods consist of socialization, technical training on collagen extraction and formulation of natural scrub products, managerial workshops on micro-enterprise management, and digital marketing training for social media and marketplace engagement. The program also facilitated equipment provision and business legality registration (NIB, P-IRT). The outcomes include: the establishment of a community-based micro business group, production of collagen scrub products, standard operating procedures (SOPs) for production and sanitation, product branding and packaging designs, and the creation of online marketing channels (Shopee and Instagram). The economic impact is reflected in the increased household income of PKK members and reduced organic waste in the community. Socially, it strengthens women's participation and gender equality in local economic development. This initiative demonstrates how local resources and simple technology can be transformed into innovative products with economic and environmental value, supporting the Sustainable Development Goals (SDGs) 1, 5, 8, and 12 through inclusive and sustainable community empowerment.

Interactive comics and family engagement to foster personal hygiene autonomy in children with special needs Dias Tiara Putri Utomo; Suhariyati Suhariyati; Nahardian Vica Rahmawati
Transformasi: Jurnal Pengabdian Masyarakat Vol. 22 No. 1 (2026): Transformasi Juni
Publisher : LP2M Universitas Islam Negeri Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20414/transformasi.v22i1.14815

[Bahasa]: Anak berkebutuhan khusus (ABK) sering menghadapi kendala dalam menjaga personal hygiene secara mandiri akibat keterbatasan pemahaman dan keterampilan motorik halus. Oleh karena itu, diperlukan media edukasi yang adaptif serta keterlibatan aktif orang tua untuk membangun kebiasaan kebersihan diri yang efektif. Pengabdian masyarakat ini bertujuan untuk meningkatkan pemahaman praktik kebersihan melalui pemanfaatan media komik interaktif sebagai sarana edukasi serta menumbuhkan kemandirian personal hygiene pada ABK. Program ini dilaksanakan pada periode Mei hingga September 2025 dengan menggunakan pendekatan Participatory Community Engagement. Intervensi dilakukan melalui beberapa tahapan yaitu sosialisasi, pendidikan dan pelatihan, implementasi, serta evaluasi. Kegiatan pendidikan dan pelatihan berfokus pada praktik personal hygiene yang didukung dengan penggunaan media komik interaktif meliputi kegiatan cuci tangan sesuai pedoman WHO, menggosok gigi, dan memotong kuku. Evaluasi program dilakukan dengan menganalisis data pre-test dan post-test menggunakan instrumen lembar ceklis yang diisi oleh orang tua. Hasil evaluasi pada 25 ABK menunjukkan peningkatan pada seluruh indikator personal hygiene. Pada 6 langkah cuci tangan sesuai pedoman WHO terdapat peningkatan kemandirian dari 64% menjadi 80%. Pada aktivitas menggosok gigi, kemandirian siswa meningkat dari 64% menjadi 76%. Sebaliknya, memotong kuku menunjukkan tingkat kemandirian terendah, di mana sebelum intervensi, hanya 52% ABK yang menunjukkan tingkat kemandirian, yang kemudian meningkat menjadi 56%% kemandirian. Temuan ini menunjukkan bahwa penggunaan media interaktif dan keterlibatan orang tua berkontribusi positif dalam meningkatkan kemandirian personal hygiene pada ABK. Kata Kunci: anak berkebutuhan khusus, keterlibatan orang tua, komik interaktif, kebersihan diri, participatory community engagement [English]: Children with special needs (CSN) frequently face challenges in maintaining personal hygiene independently due to limited comprehension and fine motor skills. Therefore, adaptive educational media and active parental involvement are necessary to foster effective personal hygiene habits. This community service project aims to enhance the understanding of hygiene practices through interactive comics as an educational tool while cultivating personal hygiene independence among CSN. The program was conducted from May to September 2025 using a Participatory Community Engagement Approach. Interventions were carried out across several stages: socialization, education and training, action, and evaluation. The education and training activities focused on personal hygiene practices supported by interactive comics, covering handwashing according to WHO guidelines, toothbrushing, and nail trimming. Program evaluation analyzed pre-test and post-test data using checklist instruments completed by parents. Results among 25 CSN demonstrated improvements across all personal hygiene indicators. For the WHO 6-step handwashing technique, independence increased from 64% to 80%. In toothbrushing activities, student independence rose from 64% to 76%. Conversely, nail trimming yielded the lowest baseline independence, rising from 52% prior to intervention to 56% independence. These findings indicate that interactive media and parental involvement contribute positively to increasing personal hygiene independence among CSN. Keywords: children with special needs, parental engagement, interactive comics, personal hygiene, participatory community engagement

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