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All Journal Indonesia Medicus Veterinus Jurnal Kebijakan Kesehatan Indonesia Althea Medical Journal Dharmakarya : Jurnal Aplikasi Ipteks Untuk Masyarakat Sari Pediatri Jurnal Kreativitas PKM JKM (Jurnal Kebidanan Malahayati) Kumawula: Jurnal Pengabdian Kepada Masyarakat Review of Primary Care Practice and Education (Kajian Praktik dan Pendidikan Layanan Primer) Media Kontak Tani Ternak Sawala : Jurnal pengabdian Masyarakat Pembangunan Sosial, Desa dan Masyarakat Florona : Jurnal Ilmiah Kesehatan Journal of Information Systems and Technology (JISTech) Jurnal Ekonomi Kesehatan Indonesia Kesmas: Jurnal Kesehatan Masyarakat Nasional (National Public Health Journal) Jurnal Epidemiologi Kesehatan Indonesia
Budi Sujatmiko
Fakultas Kedokteran, Universitas Padjadjaran
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary

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Journal : Althea Medical Journal

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Patient Satisfaction with National Health Insurance and Public Health Center Accreditation: Lessons Learnt from Majalengka Regency, Indonesia Ruhiyat, Yayat; Sunjaya, Deni Kurniadi; Gondodiputro, Sharon; Mutyara, Kuswandewi; Sujatmiko, Budi; Arisanti, Nita
Althea Medical Journal Vol 10, No 4 (2023)
Publisher : Faculty of Medicine Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15850/amj.v10n4.2743

Abstract

Background: Perceptions of patient satisfaction influence the quality of the public health center (Pusat Kesehatan Masyarakat, Puskesmas) services. This study aimed to determine the differences in the level of patient satisfaction with national health insurance and the accreditation status of Puskesmas.Methods: This quantitative analytical study using a cross-sectional method was conducted at four Puskesmas in Majalengka Regency from October to November 2021 using a purposive sampling technique. The instrument used was the community satisfaction instrument (IKM-29) questionnaire , with the variable measured being the level of satisfaction. Data was transformed into numerical form using Rasch modelling and analyzed using the Chi-Square, independent-t, and one-way ANOVA tests.Results: A total of 273 respondents consisted of insured (Jaminan Kesehatan Nasional, JKN) and non-insured (non-JKN) respondents, resulting in the satisfaction mean value between JKN and non-JKN patients of 2.50 and 2.51 (p-value= 0.926). Satisfaction at Puskesmas levels 1 (Dasar), 2 (Madya), 3 (Utama), and 4 (Paripurna) was 2.15, 2.23, 2.56, 3.03, respectively (p-value = 0.002), indicating an increase in the level of satisfaction at the Puskesmas accreditation level.Conclusion: There is no difference in satisfaction between respondents using JKN and non-JKN. However, there is an increase in satisfaction related to the Puskesmas accreditation level. It is recommended for each Puskesmas to maintain the same service to all patients and improve the quality of service, especially in service dimensions that are considered inferior. Additionally, it is necessary to review the minimum standard value for accreditation programs.
Co-Authors Adelse Prima Mulya Adelse Prima Mulya, Adelse Amin, Kartika Amelya Andriana, Novina Andriani, Dini AR, Keisha Shafira Ari indra Susanti Arifin, Rizki Yazid Ayu Juliawan, Ayu Azizah - Muthiah Basyirasaniyanti, Belgia Chandra, Paulus Ciptady, Angelica Jovita Deni Kurniadi Sunjaya Dimas Erlangga Luftimas Dwi Agustian Dwi Utari Rahmiati Fachrina, Fajwa Fikla Fatkhiyah, Khusnul Fatma, Rifka Fauzan Nabil, Muhammad Gustifante, Balsa Nobility Haratua, Matthew Prima Hasna, Ferena Hawary Helni Mariani Hendriaffalya, Raden Diva Adelia Nur Huda, Latifa Nurul Husna, Nabila Iffada, Nabira Irnadianis Indriansah, Dian Iqbal Ainnun Azis Irvan Afriandi Irwan Hermawan Issoedibyo, Kusuma Azzahra Antonia Juliawan, Indra Agung Kamal, Nayla Hanifa Kosassy, Siti Mutia Kusumawardani, Destin Vandyta Kuswandewi Mutyara Laksita, Muhammad Naufal Mangnga, Vanessa Angelica Grace Maran, Novia Vina Martini, Lilis Mayangsari, Marsha Putri Agung Mia Milanti Dewi Mia Wahdini Mochamad Bilal, Mochamad Muharam, Toni Mulki, Siti Malikul Mulya Nurmansyah Ardisasmita Mulya, Adelse Prima Muthiah, Azizah Nabila Ramadina Navela, Tiara Ane Nezzar, Muhammad Nisa Nisrina Salsabila Nita Arisanti Nita Arisanti Nita Arisanti Noormarina Indraswari Noormarina Indraswari Noormarina Indraswari Noormarina Indraswari Nur, Rafa Aisyah Nuraisyah, Salwa Mazaya Nuraya, Tabina Alaika Nurfauzi, Najla Aulia Shafa' Okta Wismandanu Putri, Raesya Ramadhan, Naufal Izzuddin Wahyu Ramadina, Nabila Ramdhani, Yuda Kusmayadi Reizaputra, Hafizh Al-Gazhali Rismansyah, Aishwarya Zahra Raissa Rosaef, Jemimma Pamelasari Ruhiyat, Yayat Salman Salman Salsabila, Nisa Nisrina Samson CMS Saputri, Raden Ayu Hardianti Sharon Gondodiputro Shuffi Galuh Aditiyanti Simangunsong, Yehezkiel Austincamry Siringoringo, Birgita Natalia Siti Mutia Kosassy Syifa Fauziah Talenta, Diva Inzani Tambun, Joyce Stefany Tisnasari Hafsah, Tisnasari Trianing Tyas Anggaeni Trianing Tyas Kusuma Anggaeni Tyas Anggaeni, Trianing Widyadhana, Ajril Wijaya, Theo Elbert Wulan Mayasari Yulia Sofiatin Zahrah, Najla Rafifah Zakira, Adila Jihan