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All Journal Tadris: Jurnal keguruan dan Ilmu Tarbiyah Desimal: Jurnal Matematika JURNAL PENDIDIKAN TAMBUSAI Jurnal Lebesgue : Jurnal Ilmiah Pendidikan Matematika, Matematika dan Statistika Jurnal Ekonomi Trend : Pemasaran, Produksi, Keuangan, SDM, Akuntansi dan Sistem Informasi Manajemen Didaktika Religia Ar-Rosikhun: Jurnal Manajemen Pendidikan Islam Cendekia: Jurnal Kependidikan dan Kemasyarakatan Jurnal Ekonomi Utama (Juria) Edudeena : Journal of Islamic Religious Education MindSet : Jurnal Manajemen Pendidikan Islam Jurnal Manajemen Rekayasa dan Inovasi Bisnis Journal of Engineering Science and Technology Management Majapahit Journal of Islamic Finance and Management Majapahit Journal of Islamic Finance dan Management IJoReSCo
Yasin, Muhamad
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Religion Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Industrial & Manufacturing Engineering Mathematics Social Sciences

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Journal : Majapahit Journal of Islamic Finance and Management

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Influence of Competence and Administrative Services on Parents' Satisfaction at SMAIT Thariq Bin Ziyad Bekasi Yasin, Muhamad; Zaharuddin, Zaharuddin; Adiputra, I Gede
Majapahit Journal of Islamic Finance and Management Vol. 5 No. 3 (2025): Islamic Finance and Management
Publisher : Department of Sharia Economics Institut Pesantren KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v5i3.594

Abstract

Schools serve as providers of services to learners and the surrounding community, where the effectiveness and quality of these services shape user satisfaction. This study investigates the influence of educator expertise and administrative efficiency on parental satisfaction at SMAIT Thariq Bin Ziyad Bekasi. A quantitative research approach with descriptive and analytical designs was employed, involving 85 respondents selected using the Slovin formula. Data evaluation was performed through t-tests, F-tests, and determination coefficients via SPSS version 25.0. Results show that educator competence partially contributes positively and significantly to parental satisfaction, with an R² of 0.151 (15.1%), while administrative efficiency similarly exerts a significant positive partial effect with an R² of 0.135 (13.5%). When considered together, both competence and administrative efficiency have a meaningful positive impact on parental satisfaction (R² = 0.416 or 41.6%), leaving 58.4% of variation explained by other external factors. These findings highlight the necessity of enhancing both staff capabilities and administrative processes to maximize parental satisfaction.
Co-Authors Aan Hendrayana Abadiyah, Ani Khuryatul Abd. Aziz Abi Fadila Adiputra, I Gede Agus Maimun Agus Purwowidodo Asror, Muhamad Aswasulasikin Azis, Abd Bagus Wahyu Setyawan Dina Apriana Evawarta I Pagisi Foci, Nia Foci, Nia Arfina Gulom, Muhamad Heni Pujiastuti Herdiana, Herdiana Himam, M. Muafi Huzaemah Huzaemah, Huzaemah Iskandar Tsani, Iskandar Khasbulloh, M. Nabil Khasbulloh, Muhammad Nabil Kurniawan, Hariri Latoki, Labandingi Mularahman, Mularahman Munanda, M. Arif Munanda, Muhammad Arif Munifah Munifah, Munifah Muslimin, Ikhwanul Nafi’in, Jami’un Nanang Qosim Nasiroh, Nasiroh Novalia Novalia Palupi, Endah Kinarya Rama Dani Eka Putra Rofiqul Umam Sangkota, Megawaty Selamat Riadi Sitti Hartinah DS Susanto Susanto Syamsuri Tessa Zulenia Fitri Titis Thoriquttyas Tohari, Ilham Tortop, Hasan Said Zaharuddin Zaharuddin, Zaharuddin