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All Journal Professional : Jurnal Komunikasi dan Administrasi Publik JURNAL ILMU PEMERINTAHAN Jurnal Administrasi Publik : Public Administration Journal Sosioglobal : Jurnal Pemikiran dan Penelitian Sosiologi MIMBAR : Jurnal Penelitian Sosial Dan Politik JPSI (Journal of Public Sector Innovations) PERSPEKTIF PARETO : Jurnal Ekonomi dan Kebijakan Publik JURNAL PUBLISITAS Economics and Digital Business Review Bima Journal : Business, Management and Accounting Journal Jurnal Multidisiplin Dehasen (MUDE) JURNAL MANAJEMEN MODAL INSANI DAN BISNIS (JMMIB) SENGKUNI Journal (Social Science and Humanities Studies) Journal of Social Science and Humanities (JoSSH) Jurnal Entrepreneur dan Manajemen Sains MIMBAR : Jurnal Sosial dan Pembangunan JURNAL ISIP VOICE : Jurnal Ilmu Sosial dan Ilmu Politik El-Mujtama: Jurnal Pengabdian Masyarakat Indonesian Journal of Innovation Multidisipliner Research
Aprianty, Henny
Universitas Prof Dr Hazairin SH
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Peran Sekretariat Dewan Dalam Membantu Pelaksanaan Administrasi Dewan Perwakilan Rakyat Daerah Kabupaten Rejang Lebong Dani, Rahiman; Apriansyah, Nopi; Aprianty, Henny; Aziz, Syahidallazi
Jurnal Publisitas Vol 12 No 1 (2025): Oktober
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LPPM), Sekolah Tinggi Ilmu Sosial dan Ilmu Politik (STISIPOL) Candradimuka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37858/publisitas.v12i1.574

Abstract

This study aims to analyze the role of the Council Secretariat in assisting the implementation of administration in the Rejang Lebong Regency DPRD, with a focus on four main aspects: agenda preparation and management, documentation and correspondence, administrative assistance, and financial and budget management. This research uses a qualitative approach with data collection techniques through in-depth interviews, observation, and documentation, and is analyzed descriptively qualitatively with data analysis techniques using data reduction, data display, and conclusion drawing/verification. The results of the study indicate that although the administration has been running quite well, there are still obstacles such as sudden changes in the agenda, lack of digitalization, and limited human resource capacity. Improvement efforts have been made through the separation of political and administrative affairs, staff training, and the application of the principles of efficiency, accountability, and transparency. Recommendations focus on strengthening information technology and improving administrative professionalism on an ongoing basis.
Analisis Kualitas Pelayanan Publik Pada Dinas Perpustakaan dan Arsip Kabupaten Musi Rawas Warsim, Warsim; Dani, Rahiman; Aprianty, Henny; Putra, Harry Yanza
Jurnal Publisitas Vol 12 No 1 (2025): Oktober
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LPPM), Sekolah Tinggi Ilmu Sosial dan Ilmu Politik (STISIPOL) Candradimuka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37858/publisitas.v12i1.575

Abstract

This study aims to analyze the quality of public services and factors that influence services at the Library and Archives Service of Musi Rawas Regency. The method used is descriptive qualitative with a field study approach through observation, interviews, and documentation. The results of the study indicate that based on five indicators of service quality-tangible, reliability, responiveness, assurance, and empathy-services have been running quite well but still need improvement, especially in terms of physical facilities, service consistency, and attention to vulnerable groups. Factors such as compliance with procedures, communication between employees, and availability of facilities directly affect the effectiveness of services. Improvements in facilities, employee training, and ongoing evaluation are needed to realize more efficient and responive services to community needs.
REFORMASI BIROKRASI POLRI  DALAM MENINGKATKAN KUALITAS PELAYANAN PUBLIK  (Studi Pada Biro Operasi Polisi Resort Bengkulu Utara) Wardana, Andy Pramudya; Sakti, Budiman; Aprianty, Henny; Dani, Rahiman
PARETO : Jurnal Ekonomi dan Kebijakan Publik Vol. 7 No. 2 (2025): PARETO
Publisher : Fakultas Ekonomi Universitas Prof. Dr. Hazairin, SH. Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32663/28vgdp40

Abstract

Penelitian ini bertujuan untuk menganalisis pelaksanaan reformasi birokrasi kepolisian dalam rangka peningkatan kualitas pelayanan publik, dengan penekanan pada Kantor Operasional Kepolisian Resor Bengkulu Utara. Jenis penelitian yang digunakan dalam tesis ini adalah deskriptif dengan pendekatan kualitatif. Penelitian ini menggunakan jenis penelitian deskriptif, yaitu penelitian yang bertujuan untuk mengumpulkan informasi mengenai kondisi atau gejala yang ada, yaitu gejala-gejala yang ada pada saat penelitian dilakukan. Data untuk penelitian ini diperoleh dari data primer dan sekunder. Teknik pengumpulan data yang digunakan adalah metode observasi, metode wawancara, dan metode dokumentasi. Teknik analisis data yang digunakan adalah reduksi data, visualisasi data, dan penarikan kesimpulan/verifikasi. Berdasarkan kajian teori dan hasil penelitian yang dilakukan maka dapat disimpulkan bahwa reformasi birokrasi kepolisian pada Biro Operasi Kepolisian Resor Bengkulu Utara. itu dilaksanakan dengan benar dan bertanggung jawab. Pelayanan publik yang telah diberikan mencakup berbagai dimensi kualitas, seperti prosedur pelayanan, waktu penyelesaian, biaya pelayanan, produk layanan, sarana dan prasarana, serta keterampilan penyedia layanan. Pelaksanaan reformasi juga mencakup peningkatan akuntabilitas, transparansi, kualitas layanan, pengembangan sumber daya manusia, peran serta masyarakat, dan teknologi informasi. Selain itu, petugas dari Kantor Operasional Kepolisian Kompleks Bengkulu Utara telah menunjukkan kompetensi dan rasa tanggung jawab untuk meningkatkan kualitas pelayanan publik. Namun demikian, masih terdapat beberapa tantangan yang harus diatasi, seperti jaringan internet yang belum selalu lancar serta perlunya melengkapi instalasi dan infrastruktur agar proses operasional dapat dikembangkan lebih optimal.
Enhancing Economic Development Through Integrated Public Services: A Case Study in North Bengkulu Regency Aprianty, Henny; Azwardi, Evy; Dani, Rahiman
BIMA Journal (Business, Management, & Accounting Journal) Vol. 6 No. 1 (2025)
Publisher : Perkumpulan Dosen Muda (PDM) Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37638/bima.6.1.19-30

Abstract

Purpose: This study aims to explore the challenges faced by small businesses in utilizing the North Bengkulu Regency Integrated Service Office (KPT) for business licensing. The research seeks to identify the barriers preventing small business owners from participating in the licensing program. Methodology: A descriptive qualitative approach was employed, with data collected through interviews, observations, and documentation. The study involved small business owners, community members, and KPT officers to understand the issues related to the licensing process. Results: The study identified several key obstacles to small business participation in the KPT licensing program: High costs; Lack of awareness; Inadequate socialization; and Operational inefficiencies at KPT Additionally, limited capital, insufficient human resources, and perceptions of outdated licensing practices further contribute to low participation. Findings: The findings highlight the need for policy reforms in public service delivery, as well as increased efforts in socializing the licensing program to improve access for small businesses. These issues prevent small businesses from fully benefiting from the integrated licensing services. Novelty: This study provides new insights into the challenges small businesses face in accessing integrated licensing services, offering suggestions for improving public service delivery and supporting local economic growth. Originality: The originality of this study lies in its localized analysis of small business licensing challenges in North Bengkulu Regency, focusing on the barriers unique to this region and offering practical recommendations for improvement. Conclusions: To improve small business participation in the licensing program, reforms are needed in policy, socialization, and efficiency. Addressing these barriers will enable small businesses to contribute more effectively to local economic development. Type of Paper: Descriptive qualitative research.
Evaluasi Program KIP Kuliah dalam Meningkatkan Indeks Pembangunan Manusia (IPM) Pendidikan di Kota Bengkulu Layantara, Esther; Aprianty, Henny; Dani, Rahiman
Sosioglobal : Jurnal Pemikiran dan Penelitian Sosiologi Vol 10, No 1 (2025): Sosioglobal: Jurnal Pemikiran dan Penelitian Sosiologi
Publisher : Department of Sociology, Faculty of Social and Political Science, Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jsg.v10i1.65156

Abstract

Penelitian ini mengevaluasi pelaksanaan program KIP Kuliah dan kontribusinya terhadap peningkatan Indeks Pembangunan Manusia (IPM) bidang pendidikan di Kota Bengkulu. Fokus utama terletak pada sejauh mana program ini memperluas akses pendidikan tinggi bagi kelompok miskin dan mendukung peningkatan indikator pendidikan seperti angka melek huruf dan rata-rata lama sekolah. Berbeda dari studi sebelumnya yang hanya menyoroti akses biaya pendidikan, penelitian ini menekankan evaluasi multi-dimensi mencakup efektivitas, efisiensi, kecukupan, responsivitas, dan ketepatan sasaran penerima. Pendekatan yang digunakan adalah deskriptif kualitatif, dengan teknik pengumpulan data melalui wawancara mendalam, observasi, dan dokumentasi. Informan berasal dari berbagai pihak, termasuk pengelola KIP di perguruan tinggi, mahasiswa, orang tua, DPR RI Komisi X, Dinas Pendidikan, dan BPS Kota Bengkulu. Hasil penelitian menunjukkan bahwa meskipun KIP Kuliah efektif dalam meningkatkan partisipasi pendidikan tinggi, masih terdapat tantangan dalam hal pemerataan informasi, verifikasi data penerima, dan kecukupan bantuan biaya hidup. Program ini memiliki peran strategis dalam memperkuat IPM pendidikan, namun pelaksanaannya perlu ditingkatkan agar lebih tepat sasaran dan berkelanjutan.Kata Kunci : KIP Kuliah, evaluasi kebijakan, IPM Pendidikan
ANALISIS PENGARUH ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) TERHADAP PENINGKATAN MUTU PELAYANAN DI PUSKESMAS UJUNG KARANG BENGKULU TENGAH Julianti Julianti; Henny Aprianty; Budiman Sakti
JURNAL MANAJEMEN MODAL INSANI DAN BISNIS (JMMIB) Vol. 6 No. 1 (2025): Juli
Publisher : Yayasan Insani Mandiri Santani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61567/jmmib.v6i1.236

Abstract

The quality of service at the Puskesmas (Community Health Center) is a measure of the quality of health services provided to the community. Good service quality is very important in ensuring equitable and effective health access, as well as increasing community satisfaction and health. The aim of this research is to analyze whether Organizational Citizenship Behavior (OCB) has a positive and significant effect on the improvement of service quality at Puskesmas Ujung Karang. This study uses a quantitative approach. The research will be conducted at Puskesmas Ujung Karang in Central Bengkulu Regency. This Puskesmas is located at Jl. Bengkulu - Kepahiang, Ujung Karang, Karang Tinggi District, Central Bengkulu Regency, Bengkulu. The research sample consists of 17 staff members from Puskesmas Ujung Karang (the entire population is taken because the total is less than 100) and 80 patients who have received services at Puskesmas Ujung Karang. In this research, the researcher used questionnaire and documentation data collection techniques. The results of the study indicate that there is an influence of Organizational Citizenship Behavior (OCB) on the improvement of service quality at the Ujung Karang health center, with a t value greater than the t table value. This means that the higher the OCB behavior demonstrated by employees (such as helping colleagues, being loyal to the organization, and taking initiative beyond their main duties), the higher the quality of service provided to the community will be. The correlation coefficient value (R = 0.587) indicates a strong relationship between OCB and service quality. This value falls within the range of 0.50–0.70, which is typically categorized in statistical interpretation as a moderate to strong relationship. This indicates that although there are other factors that may affect service quality, the contribution of OCB is quite significant and cannot be ignored. Keywords: Service Quality Improvement, Organizationional Citizenship Behavior (OCB), Puskesmas Ujung Karang
ANALISIS KUALITAS PELAYANAN PENDIDIKAN DI SEKOLAH MENENGAH ATAS NEGERI 7 KOTA BENGKULU TAHUN 2025 Sarwinda Hesti; Budiman Sakti; Henny Aprianty
JURNAL MANAJEMEN MODAL INSANI DAN BISNIS (JMMIB) Vol. 6 No. 1 (2025): Juli
Publisher : Yayasan Insani Mandiri Santani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61567/jmmib.v6i1.242

Abstract

This study aims to analyze in depth the quality of educational services at SMA Negeri 7 Bengkulu City. The focus of this research is on various aspects of educational services such as physical facilities, quality of educators, administrative services, and interaction between teachers and students. The method used is qualitative descriptive with data collection techniques in the form of in-depth interviews, direct observation, and document analysis. The research involved a variety of key informants including school principals, teachers, administrative staff, and students. The results of the study show that despite efforts to improve the quality of services, there are still several weaknesses that need to be corrected immediately, such as the uneven availability of infrastructure facilities and the lack of training to improve teacher competence. These findings make an important contribution to policy-making in improving the quality of education services at the secondary school level. Keywords: quality of service, education, quality, student satisfaction, secondary school
Community-Based Conflict Resolution in Iron Sand Mining at Pasar Seluma Village Henny Aprianty; Heru Purnawan; Hariangga Hariangga; Deni Triyanto; Kismartini Kismartini
Jurnal Administrasi Publik (Public Administration Journal) Vol. 16 No. 1 (2026): Jurnal Administrasi Publik (Public Administration Journal), June
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jap.v16i1.15639

Abstract

This study examines community-based conflict resolution in iron sand mining management in Pasar Seluma Village, Indonesia. It addresses persistent conflicts involving local communities, mining companies, and government authorities by identifying their root causes and proposing a policy-oriented resolution model. Using a qualitative case study approach, data were collected through observation, in-depth interviews, and document analysis. The analysis integrates Ralf Dahrendorf’s social conflict theory and Johan Galtung’s peaceful conflict resolution framework, with data credibility ensured through source triangulation. The findings reveal that conflicts stem from prolonged community resistance since 2010, inadequate corporate communication, incomplete licensing procedures, environmental degradation concerns, and unresolved social grievances. These conditions generate both manifest and latent conflicts that undermine governance legitimacy. The study’s novelty lies in formulating a Grassroots Conflict Resolution Model, which reframes community participation not merely as consultation but as a core governance mechanism in resource management. Unlike top-down regulatory approaches, this model emphasizes early-stage engagement, local power redistribution, and justice-oriented mediation. From a policy perspective, the study provides actionable insights for local governments to design inclusive, participatory, and conflict-sensitive mining governance frameworks. The model contributes both theoretically and practically to public policy discourse on managing natural resource conflicts in marginalized and resource-rich regions.
The Effectiveness of the Jamsostek Mobile (JMO) Application among Company Workers in the Working Area of Musi Rawas Regency: Efektivitas Aplikasi Jamsostek Mobile (JMO) Pada Pekerja Perusahaan Di Wilayah Kerja Kabupaten Musi Rawas Nova Apriza Cahyani; Henny Aprianty; Rahiman Dani
JURNAL ISIP VOICE : Jurnal Ilmu Sosial dan Ilmu Politik Vol. 4 No. 2 (2025): JULI-DESEMBER
Publisher : Gayaku Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58222/87qkr924

Abstract

This study aims to analyze the effectiveness of the use of the Jamsostek Mobile (JMO) application and to identify strategies for facilitating its use among company workers in the working area of Musi Rawas Regency. This research employed a qualitative descriptive approach. The informants consisted of five individuals selected through purposive sampling. The results indicate that the effectiveness of the Jamsostek Mobile (JMO) application can be categorized as fairly effective. This is reflected in the clarity of program objectives that have been well understood by users, the existence of planning that supports service digitalization, the availability of supporting facilities and infrastructure, although not yet evenly distributed, and the implementation of the program that has provided convenience and efficiency in services for workers. However, improvements are still needed in internet network infrastructure, electricity supply stability, as well as digital socialization and education for workers to further optimize the effectiveness of JMO usage. The main strategies to facilitate the use of the JMO application include enhancing education and socialization programs for workers, providing assistance through companies, improving internet network infrastructure, simplifying the application system, enhancing service quality, and strengthening collaboration among BPJS Ketenagakerjaan, companies, local government, and workers.
Implementation of Agricultural Extension Policy in Rejang Lebong Regency: Implementasi Kebijakan Penyuluhan Pertanian di Kabupaten Rejang Lebong Nedhi Hermansya; Rahiman Dani; Henny Aprianty
JURNAL ISIP VOICE : Jurnal Ilmu Sosial dan Ilmu Politik Vol. 4 No. 2 (2025): JULI-DESEMBER
Publisher : Gayaku Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58222/zt94pt83

Abstract

This study aims to analyze the implementation of agricultural extension policy and identify the constraints encountered in its implementation in Rejang Lebong Regency. The study employed a descriptive qualitative approach, with data collected through interviews, observations, and documentation. The informants consisted of the Head of the Agriculture and Fisheries Office of Rejang Lebong Regency, the Coordinator of the Agricultural Extension Center (BPP), Agricultural Extension Workers (PPL), and Farmer Group Leaders. Policy implementation was analyzed using Edward III’s framework, which includes communication, resources, disposition, and bureaucratic structure, while implementation constraints were examined using the framework of Mazmanian and Sabatier. The results indicate that the implementation of the agricultural extension policy in Rejang Lebong Regency has generally been carried out effectively. Communication has been facilitated through continuous dissemination of information and assistance to farmers. Resource support is reflected in the availability of extension workers and supporting facilities, although limitations in personnel and infrastructure remain. The disposition aspect demonstrates a strong commitment among policy implementers, while the bureaucratic structure is supported by implementation guidelines and inter-agency coordination. The main constraints include the complexity of agricultural issues, limited resources, regulatory changes, and farmers’ socio-economic conditions affecting the adoption of agricultural innovations. Therefore, strengthening extension workers’ capacity, improving facilities and infrastructure, and enhancing institutional support are necessary to improve policy implementation effectiveness.
Co-Authors Adillah Restu Agustomi, Endri Alexander Alexander Alexander Alexander, Alexander Alexsander Alexsander, Alexsander Alexsander, Alexsander Allamahu Syadidal Qua Annisa Amaliah Apriansyah, Nopi Arifah Hidayati Arifah, Alia Arjianto, Arjianto Arnubi, Arnubi Arzona, Minda Aski, Hendri Aziz, Syahidallazi Azwardi, Evy Bobby Mandala Putra Budiman Sakti Cerianti Cerianti Dani, Rahiman Darmawi, Edi Dekki, Dekki Deni Triyanto Deni Triyanto Deni Triyanto Deswanti, Futri Rahayu Diky Mariantoy Dodo Sutardi Dodo Sutardi, Dodo Dwinri, Havenzi Elimus Elida, Yesmenti Erika, Tiara Devita Haira Kuspita Hairani, Puspa Hardiansyah Hardiansyah Hariangga Hariangga Hariani, Puspa Harmiati Harmiati Harmiati Herlina, Aili Herman Toyo Hermansyah Hermansyah Hernowo Novi Yanto Hernowo Novi Yanto HERU PURNAWAN Hilda Distia Puspita Iansyah, Habibie Asfa Irvan Lufti Maulana Ismail, rahmat ismail Jaya, Pory Rusman Julianti Julianti Kismartini Kismartini Layantara, Esther Mardianto Mardianto Marlenni, Desmi Mitra, Alpin Doni Monika, Ersi Muhammad Ichwan Mulyadi Mulyadi Mulyadi Mulyadi Nedhi Hermansya Nova Apriza Cahyani Novica, Sentri Noviyanto, Hernowo Oktavia Anggraini Parwito Parwito Parwito, Parwito Pranata, Yuvaldo Dimas Purniati, Purniati Putera, Dento Puteri Novelia Putra, Harry Yanza Rahiman Dani Rahiman Dani Rahmat Ismail Revlen Herryanto Riswandi, Meky Ronanda, Aditya Candra Rudiyanto, George Saikal Mulyadi Santri Nuver Saputra, Noprian Sarwinda Hesti Sawihin Sawihin Sepramadi, Deki Sislan, Sislan Sisman, Sisman Sofyan, Elpi Sri Rahayani Stevani, Risa Supriyono, Supriyono Triyanto, Deni Wahyudi Saputra Wardana, Andy Pramudya Wardiansyah Wardiansyah Warsim, Warsim Wasi Seto Wasisto Yanto, Hernowo Novi Yudistio Dwi Putra Zarusdan, Hefta