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All Journal Techno.Com: Jurnal Teknologi Informasi Teika CESS (Journal of Computer Engineering, System and Science) Creative Information Technology Journal SemanTIK : Teknik Informasi SISFOTENIKA Electro Luceat CogITo Smart Journal Jurnal Sisfokom (Sistem Informasi dan Komputer) JURIKOM (Jurnal Riset Komputer) Jurnal Informatika Kaputama (JIK) Jurnal Informasi dan Teknologi Nutrix Journal Journal Cerita: Creative Education of Research in Information Technology and Artificial Informatics Jurnal Tekinkom (Teknik Informasi dan Komputer) JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) International Journal of Engineering, Science and Information Technology Jurnal Indonesia : Manajemen Informatika dan Komunikasi KLIK: Kajian Ilmiah Informatika dan Komputer Jurnal Pengabdian kepada Masyarakat Indonesia (JPKMI) Jurnal Indonesia : Manajemen Informatika dan Komunikasi Servitium Smart Journal
Joe Yuan Mambu
Computer Science Faculty Universitas Klabat
Religion Arts Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Nursing Physics Public Health Social Sciences Transportation Other

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Applying COBIT 2019 to Design a Tailored IT Governance System for PT. Telekomunikasi Seluler Manado Branch Mambu, Joe Yuan; Wulyatiningsih, Toetik; Adam, Stenly
Jurnal Informasi dan Teknologi 2024, Vol. 6, No. 2
Publisher : SEULANGA SYSTEM PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60083/jidt.v6i2.572

Abstract

This study evaluates IT governance at PT. Telkomsel Manado using the COBIT 2019 framework. The main issue is how to enhance IT performance and manage risks more effectively. The research methodology includes a literature review and stakeholder interviews to gather data on the company's IT strategy, goals, risks, and challenges. The findings indicate that the implementation of COBIT 2019 provides a comprehensive assessment of the company's IT governance. The IT audit revealed several areas needing improvement, particularly in risk management and aligning IT strategy with business objectives. Based on these findings, recommendations are made to optimize IT utilization to improve operational efficiency and effectiveness. The study shows that PT. Telkomsel Manado has 7 core models with capability level 4, including EDM03, APO12, BAI03, BAI06, DSS04, DSS05, and MEA03. In conclusion, adopting the COBIT 2019 framework can enhance IT performance and efficiency, assisting PT. Telkomsel Manado in addressing their technological and business challenges.
Designing the UI/UX for a Shoe Repair Application Using the Design Thinking Method Tombeng, Marchel; Mambu, Joe Yuan
International Journal of Engineering, Science and Information Technology Vol 4, No 3 (2024)
Publisher : Malikussaleh University, Aceh, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52088/ijesty.v4i3.538

Abstract

The process of designing a mobile application requires a user-centered approach that addresses real-world problems through innovation and creativity. This study focuses on applying the Design Thinking method to develop the UI/UX for a shoe repair service application, aimed at enhancing the user experience for both customers and service providers. The Design Thinking process consists of five stages: empathize, define, ideate, prototype, and test. Through these stages, the study identifies key pain points, such as customers’ difficulties in locating service providers and estimating repair times, and service providers’ challenges in managing customer flow and payment methods. Solutions generated include real-time updates on vendor locations, transparent wait times, and multiple payment options. Prototypes were developed and tested to assess usability, with the research highlighting the need for continuous iteration to improve user experience. The usability testing revealed mostly positive results, with an average usability score of 88.8 across scenarios. However, certain areas, particularly screens in scenario 5, showed higher error rates and required further refinement. This study demonstrates the effectiveness of the Design Thinking method in solving complex design challenges, offering innovative solutions tailored to user needs. The Shoe Repair application’s design not only enhances functionality but also addresses specific challenges faced by users, emphasizing the importance of an iterative, user-focused approach in UI/UX design
Analisa Tata Kelola Teknologi Informasi Menggunakan Framework COBIT 2019 Pada Dinas Kominfo Provinsi Sulawesi Utara Mambu, Joe Yuan; Kaligis, Jofan Erlich; Willar, Antares Mario; Adam, Stenly
CESS (Journal of Computer Engineering, System and Science) Vol 9, No 2 (2024): July 2024
Publisher : Universitas Negeri Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24114/cess.v9i2.60904

Abstract

Teknologi Informasi (TI) menjadi esensial dalam operasi bisnis modern, mempengaruhi daya saing, efektivitas, dan efisiensi organisasi. Keberhasilan tata kelola TI terletak pada kesesuaian dengan tujuan organisasi dan adaptasi terhadap perubahan teknologi. COBIT 2019, sebuah framework yang membantu manajemen bisnis dalam mengelola TI, menjadi kunci dalam memandu strategi pengembangan. Penelitian di Dinas Kominfo Sulawesi Utara menemukan tiga proses prioritas: APO12 - Managed Risk, DSS01 - Managed Operations, dan DSS05 - Managed Security Services. Hasil penelitian menunjukkan tingkat kapabilitas dan keefektifan masing-masing proses, dengan APO12 berada pada kapabilitas level 2 dan rating 66%, DSS01 pada level 4 dengan rating 83%, dan DSS05 pada level 2 dengan rating 84%. Evaluasi ini memberikan wawasan yang berharga untuk meningkatkan kinerja dan keamanan TI di institusi tersebut, serta memastikan kontribusi TI yang optimal terhadap tujuan organisasi. Dengan demikian, pemahaman yang mendalam tentang aspek TI yang spesifik dan perannya dalam konteks bisnis lokal menjadi kunci dalam mengambil langkah-langkah yang relevan dan efektif dalam pengelolaan TI.
Evaluasi Layanan Teknologi Informasi Menggunakan Kerangka Kerja ITIL V.3 Pada PT. XYZ, sebuah BUMN di Suluttenggo Kalengkongan, Kivly Danovan; Tanos, Veron; Mambu, Joe Yuan
CESS (Journal of Computer Engineering, System and Science) Vol 9, No 2 (2024): July 2024
Publisher : Universitas Negeri Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24114/cess.v9i2.60918

Abstract

Sebuah penerapan teknologi informasi di setiap perusahaan merupakan suatu hal yang begitu penting. Teknologi informasi dapat menjadi suatu bagian yang akan dapat mendukung akan keberlangsungannya bisnis proses di perusahaan. Untuk dapat memaksimalkan sebuah hasil layanan dari teknologi informasi sesuai best practice maka dapat memerlukan melakukan evaluasi. ITIL V.3 menjadi salah satu kerangka kerja audit yang bisa digunakan untuk dapat mengevaluasi layanan teknologi informasi yang berdasarkan dengan tingkat kematangan yang dibagi menjadi 5 level. Pada penelitian ini dilakukan evaluasi pada PT. XYZ di Suluttenggo. Tujuan dari penelitian ini yaitu akan memberikan evaluasi berupa rekomendasi berdasarkan hasil audit dan dapat membantu perusahaan untuk menerapkan best practice berdasarkan dari hasil yang didapatkan. Setelah melakukan analisa yang berdasarkan dari kuesioner dan juga wawancara yang berisi pertanyaan-pertanyaan mengenai service desk dan incident management didapati bahwa berdasarkan dari 5 level yang ada pada kerangka kerja ITIL V.3 untuk service desk dapat mencapai tingkat kematangan level 4.5 external integration atau average comply dan incident management mencapai level 3.5 quality control atau standard comply.  
DESIGNING IT GOVERNANCE USING COBIT 2019 AT PT UNICHARM INDONESIA Taliwongso, Indrajit; Mambu, Joe Yuan; Putra, Edson Yahuda; Waworundeng, Jacquline
Jurnal Indonesia : Manajemen Informatika dan Komunikasi Vol. 4 No. 2 (2023): Mei
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM) STMIK Indonesia Banda Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jimik.v4i2.274

Abstract

Information technology provides development for companies, with information technology facilitating companies in the work process, starting from managing existing information at the company to employee performance. Therefore, information technology has a good impact on companies. With the existence of information technology, IT Governance is needed to align IT and business in a company, this is done so that work processes in the company run more effectively both for employees and for corporate governance, corporate governance must be managed as well as possible so that it is organized and provides a good impact on the company, for this governance a system called COBIT is needed, because COBIT can manage everything from IT needs and business needs to corporate governance. With COBIT in a company, there will be designs that are in accordance with the wishes of the company and can be controlled more by IT management.
Pengenalan Dan Pelatihan Pemrograman Bahasa Python Pada Smk Negeri 1 Sorong Sandag, Green Arther; Mambu, Joe Yuan; Mandias, Green; Waworundeng, Jacquline
Servitium Smart Journal Vol 2 No 2 (2024): Servitium Smart Journal
Publisher : Universitas Klabat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31154/servitium.v2i2.26

Abstract

The world of education today cannot be separated from the influence of the development of information technology. Many students today get information related to technological developments from smartphones, websites, and video games. Learning at school also uses technology such as power point, zoom, and so on. Lately many schools and parents are encouraging children to learn programming. Programming is a way of giving commands to the computer to do something. There are several benefits in learning programming for students, such as sharpening the ability to communicate thoughts in a structured and logical manner, encouraging creativity, solving problems on their own, practicing communication skills, and teaching perseverance. Therefore, we introduce python programming at SMK Negeri 1 Sorong. The methods used during the programming training are the introduction of the python programming language, the practice of making simple programs, and the evaluation of students' abilities in programming the python programming language. During the training, it was found that the students had programmed before, but still had problems in writing the program. This training discusses programming syntax, variables, input, process, and output in python programming. The results of the evaluation in this activity students have understood the basic concepts of python programming with an average result of 80%.
Pelatihan Penggunaan Content Management System dengan Wordpress untuk Website Umum dan Bisnis pada Siswa SMK Negeri 1 Sorong Joe Yuan Mambu; Green Sandag; Erienika Lompoliu; Green Mandias; Marchel Tombeng
Jurnal Pengabdian kepada Masyarakat Indonesia (JPKMI) Vol. 2 No. 3 (2022): Desember : Jurnal Pengabdian Kepada Masyarakat Indonesia (JPKMI)
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jpkmi.v2i3.676

Abstract

Website is one of the main components of the Internet, therefore those who are able to create website may able to influence, share, sell, advertise their or their company/organization content or products. Especially during the Covid-19 era everything information or business has become available online. This community service aimed to teach and bring awareness of CMS, a non coding method and system that can help user to create website quite fast. One of the advantages of WordPress is that it can be used for various websites and applications. For example, you can use WordPress to create a simple website, to a business website. For business websites, one of the plugin modules provided by WordPress is Woocommerce. With Woocommerce users can make WordPress display into an online store or online store quite easily. According to the questionnaire the training gave user a new perspective that creating and publishing website is isn’t that complicated after all when using Wordpress.
Tata Kelola Teknologi Informasi Menggunakan Framework COBIT 2019 Pada PT. Kobexindo Tractor Tbk. Lumingkewas, Cherry; Mambu, Joe Yuan; Tangka, George Morris William
Techno.Com Vol. 23 No. 4 (2024): November 2024
Publisher : LPPM Universitas Dian Nuswantoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62411/tc.v23i4.11708

Abstract

Tata kelola Teknologi Informasi (TI) adalah kerangka kerja yang digunakan organisasi untuk mengelola dan mengendalikan sumber daya TI secara efektif, dengan tujuan memaksimalkan nilai bisnis. PT. Kobexindo Tractor TBK menghadapi tantangan dalam mengoptimalkan manajemen TI mereka, khususnya dalam pengelolaan data penting. Penelitian ini bertujuan untuk menerapkan kerangka COBIT 2019 guna meningkatkan tata kelola TI di PT. Kobexindo Tractor TBK, sehingga layanan data kritis dapat dikelola secara efisien. Temuan menunjukkan bahwa perusahaan belum melakukan penilaian menyeluruh terhadap tata kelola TI dan menghadapi tantangan dalam manajemen data pesanan dan informasi stok. PT. Kobexindo Tractor TBK memerlukan proses tata kelola TI yang lebih terstruktur untuk memastikan penggunaan teknologi yang efektif dan efisien dalam mencapai tujuan bisnis. Proses tinjauan pustaka mengidentifikasi kesenjangan dalam penelitian saat ini, memberikan dasar untuk penelitian yang lebih komprehensif. Setelah analisis tujuan BAI05 dan BAI11, ditemukan hasil yang berbeda. Pada BAI05, pertanyaan mencapai level 2 dengan 75%, di bawah 85%. Demikian juga, pada BAI11, pertanyaan mencapai level 2 dengan 66%. Dengan temuan ini, penelitian ini didukung landasan teoretis yang kuat, memastikan analisis yang mendalam terhadap masalah tata kelola TI.   Kata kunci: Tata Kelola Teknologi Informasi, COBIT 2019, Manjemen Informasi
Information Technology Governance Analysis Using COBIT 2019 Framework at Bank Mandiri Girian Bitung Branch Wulyatiningsih, Toetik; Mokodaser, Wilsen Grivin; Mambu, Joe Yuan
International Journal of Engineering, Science and Information Technology Vol 4, No 4 (2024)
Publisher : Malikussaleh University, Aceh, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52088/ijesty.v4i4.642

Abstract

The advancement of information technology (IT) has become essential for organizations, including Bank Mandiri, where it underpins critical business functions. This study examines the implementation of IT governance at Bank Mandiri’s Girian branch using the COBIT 2019 framework, a comprehensive tool for managing IT processes effectively. Through a qualitative case study approach and interviews with key stakeholders, the study analyzes 40 IT processes across 11 design factors, with each factor scored between 75 and 100 to prioritize their importance. High-priority processes, such as Managed Solutions Identification and Build (BAI03), Managed Requirements Definition (BAI02), Managed IT Changes (BAI06), and Managed Projects (BAI11), are identified as critical to operational stability, customer satisfaction, and strategic alignment. These objectives play a fundamental role in resource allocation, supporting seamless IT operations and enhancing customer service. Processes with lower scores are deprioritized, allowing strategic focus on high-impact areas. This prioritization framework helps ensure efficient resource use, aligns IT governance with organizational goals, and reinforces the branch’s commitment to achieving reliable, customer-focused IT management. The study underscores the indispensable role of IT in supporting Bank Mandiri’s operations, where any IT disruption could significantly impact business continuity and customer satisfaction.
Desain UI/UX Aplikasi Unklab Mobile Student Dengan Metode Design Thinking Biya, Antares Nathan Andrew; Kolibu, Mario Jonatan; Mambu, Joe Yuan; Tangka, George Morris William
Journal Cerita: Creative Education of Research in Information Technology and Artificial Informatics Vol 10 No 2 (2024): Journal CERITA : Creative Education of Research in Information Technology and Ar
Publisher : UNIVERSITAS RAHARJA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33050/cerita.v10i2.3362

Abstract

The Unklab Mobile Student application is an essential platform for Universitas Klabat students to access various academic services. However, the app currently suffers from shortcomings in features and design, leading to user dissatisfaction. This research employs a Design Thinking approach to redesign the application to be more responsive, intuitive, and visually appealing. Through a series of research methods, including interviews, questionnaires, observation, and data analysis, we gain a comprehensive understanding of user needs and existing problems. The analysis results are then used to formulate improved solutions, which include the development of efficient search features, a more intuitive layout, and enhanced design responsiveness. The resulting app prototype incorporates 17 features and is subjected to usability testing. The results demonstrate a significant increase in user satisfaction, with a high success rate of 60 in each tested task, indicating positive outcomes. This confirms the effectiveness of the Design Thinking approach in designing an application that better meets user needs.
Co-Authors Agnes Claudya Iskak Alan Hubert Frederick Sanger Andreuw Vandy Lengkong Andrew Tanny Liem Andria Kusuma Wahyudi Andria Kusuma Wahyudi Andria Kusuma Wahyudi, Andria Kusuma Andria Kusuma Wahyudi, S.Kom, M.Eng Andria Wahyudi Arthur Lonteng Audrey H Siar Axcelino Langi Biya, Antares Nathan Andrew Brily Latusuay Cherry Lumingkewas Devi Elwanda Supit Edson Yahuda Putra Erienika Meiling Lompoliu Erlina Sumanto Ernest Matindas Evano Zachawerus Fajar Dwi Septian Umar Feraldo Posumah Gabriell Mandoya George Morris William Tangka Gerry Hezky Gerry Jonathan Gideon Fernando Tengker Grasela Medelin Rumawouw Green Arther Sandag Green Ferry Mandias, Green Ferry I Gede Purnawinadi Indrajit indrajit Izaac, Bryan Vallentino Jacquline Waworundeng Jein Rewah JUNIOR LAKAT Kalengkongan, Kivly Danovan Kaligis, Jofan Erlich Kinzie Feliciano Pinontooan Koapaha, Hartiny Kolibu, Mario Jonatan Laureenanda Mea Maestro Phytagoras Maestro Pythagoras Manufury Yongxia Chirst Marchel Thimoty Tombeng Maringka, Raissa Metty Wuisang Michelle Walangitan Mirielle Patricia Huwae Misael Mawuntu Olivia Nadya Sigarlaki Ramadhana, Rizky Renaldy Luntungan Reymon Rotikan Rianti Ruth Florenza Tambunan Rinny Cherill Rantung Rolly Junius Lontaan Salindeho, Jannice Sambul, Jenifer Septian Mottoh Sihotang, Jay Idoan Sintya Hamise Sondakh, Debby Erce Stenly Ibrahim Adam Stenly Richard Pungus Taliwongso, Indrajit Tanos, Veron Therok Braif Toetik Wulyatiningsih Valentshea Doringin Virjin Fanesa Willar, Antares Mario Wilsen Grivin Mokodaser Yohakim Benedictus Samponu Yongxia Manufury Zakarias Reinaldo