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All Journal Techno.Com: Jurnal Teknologi Informasi Teika CESS (Journal of Computer Engineering, System and Science) Creative Information Technology Journal SemanTIK : Teknik Informasi SISFOTENIKA Electro Luceat CogITo Smart Journal Jurnal Sisfokom (Sistem Informasi dan Komputer) JURNAL TEKNOLOGI DAN OPEN SOURCE JURIKOM (Jurnal Riset Komputer) Jurnal Informatika Kaputama (JIK) Jurnal Informasi dan Teknologi Nutrix Journal Journal Cerita: Creative Education of Research in Information Technology and Artificial Informatics Jurnal Tekinkom (Teknik Informasi dan Komputer) JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) International Journal of Engineering, Science and Information Technology Jurnal Indonesia : Manajemen Informatika dan Komunikasi KLIK: Kajian Ilmiah Informatika dan Komputer Jurnal Indonesia : Manajemen Informatika dan Komunikasi Servitium Smart Journal Jurnal Pengabdian Kepada Masyarakat Indonesia
Joe Yuan Mambu
Computer Science Faculty Universitas Klabat
Agriculture, Biological Sciences & Forestry Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Education Electrical & Electronics Engineering Energy Engineering Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Nursing Physics Public Health Social Sciences Transportation Other

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Analisa Tata Kelola Teknologi Informasi Menggunakan Framework COBIT 2019 Pada Dinas Kominfo Provinsi Sulawesi Utara Mambu, Joe Yuan; Kaligis, Jofan Erlich; Willar, Antares Mario; Adam, Stenly
CESS (Journal of Computer Engineering, System and Science) Vol 9, No 2 (2024): July 2024
Publisher : Universitas Negeri Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24114/cess.v9i2.60904

Abstract

Teknologi Informasi (TI) menjadi esensial dalam operasi bisnis modern, mempengaruhi daya saing, efektivitas, dan efisiensi organisasi. Keberhasilan tata kelola TI terletak pada kesesuaian dengan tujuan organisasi dan adaptasi terhadap perubahan teknologi. COBIT 2019, sebuah framework yang membantu manajemen bisnis dalam mengelola TI, menjadi kunci dalam memandu strategi pengembangan. Penelitian di Dinas Kominfo Sulawesi Utara menemukan tiga proses prioritas: APO12 - Managed Risk, DSS01 - Managed Operations, dan DSS05 - Managed Security Services. Hasil penelitian menunjukkan tingkat kapabilitas dan keefektifan masing-masing proses, dengan APO12 berada pada kapabilitas level 2 dan rating 66%, DSS01 pada level 4 dengan rating 83%, dan DSS05 pada level 2 dengan rating 84%. Evaluasi ini memberikan wawasan yang berharga untuk meningkatkan kinerja dan keamanan TI di institusi tersebut, serta memastikan kontribusi TI yang optimal terhadap tujuan organisasi. Dengan demikian, pemahaman yang mendalam tentang aspek TI yang spesifik dan perannya dalam konteks bisnis lokal menjadi kunci dalam mengambil langkah-langkah yang relevan dan efektif dalam pengelolaan TI.
Evaluasi Layanan Teknologi Informasi Menggunakan Kerangka Kerja ITIL V.3 Pada PT. XYZ, sebuah BUMN di Suluttenggo Kalengkongan, Kivly Danovan; Tanos, Veron; Mambu, Joe Yuan
CESS (Journal of Computer Engineering, System and Science) Vol 9, No 2 (2024): July 2024
Publisher : Universitas Negeri Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24114/cess.v9i2.60918

Abstract

Sebuah penerapan teknologi informasi di setiap perusahaan merupakan suatu hal yang begitu penting. Teknologi informasi dapat menjadi suatu bagian yang akan dapat mendukung akan keberlangsungannya bisnis proses di perusahaan. Untuk dapat memaksimalkan sebuah hasil layanan dari teknologi informasi sesuai best practice maka dapat memerlukan melakukan evaluasi. ITIL V.3 menjadi salah satu kerangka kerja audit yang bisa digunakan untuk dapat mengevaluasi layanan teknologi informasi yang berdasarkan dengan tingkat kematangan yang dibagi menjadi 5 level. Pada penelitian ini dilakukan evaluasi pada PT. XYZ di Suluttenggo. Tujuan dari penelitian ini yaitu akan memberikan evaluasi berupa rekomendasi berdasarkan hasil audit dan dapat membantu perusahaan untuk menerapkan best practice berdasarkan dari hasil yang didapatkan. Setelah melakukan analisa yang berdasarkan dari kuesioner dan juga wawancara yang berisi pertanyaan-pertanyaan mengenai service desk dan incident management didapati bahwa berdasarkan dari 5 level yang ada pada kerangka kerja ITIL V.3 untuk service desk dapat mencapai tingkat kematangan level 4.5 external integration atau average comply dan incident management mencapai level 3.5 quality control atau standard comply.  
DESIGNING IT GOVERNANCE USING COBIT 2019 AT PT UNICHARM INDONESIA Taliwongso, Indrajit; Mambu, Joe Yuan; Putra, Edson Yahuda; Waworundeng, Jacquline
Jurnal Indonesia : Manajemen Informatika dan Komunikasi Vol. 4 No. 2 (2023): Mei
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM) STMIK Indonesia Banda Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jimik.v4i2.274

Abstract

Information technology provides development for companies, with information technology facilitating companies in the work process, starting from managing existing information at the company to employee performance. Therefore, information technology has a good impact on companies. With the existence of information technology, IT Governance is needed to align IT and business in a company, this is done so that work processes in the company run more effectively both for employees and for corporate governance, corporate governance must be managed as well as possible so that it is organized and provides a good impact on the company, for this governance a system called COBIT is needed, because COBIT can manage everything from IT needs and business needs to corporate governance. With COBIT in a company, there will be designs that are in accordance with the wishes of the company and can be controlled more by IT management.
Pengenalan Dan Pelatihan Pemrograman Bahasa Python Pada Smk Negeri 1 Sorong Sandag, Green Arther; Mambu, Joe Yuan; Mandias, Green; Waworundeng, Jacquline
Servitium Smart Journal Vol 2 No 2 (2024): Servitium Smart Journal
Publisher : Universitas Klabat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31154/servitium.v2i2.26

Abstract

The world of education today cannot be separated from the influence of the development of information technology. Many students today get information related to technological developments from smartphones, websites, and video games. Learning at school also uses technology such as power point, zoom, and so on. Lately many schools and parents are encouraging children to learn programming. Programming is a way of giving commands to the computer to do something. There are several benefits in learning programming for students, such as sharpening the ability to communicate thoughts in a structured and logical manner, encouraging creativity, solving problems on their own, practicing communication skills, and teaching perseverance. Therefore, we introduce python programming at SMK Negeri 1 Sorong. The methods used during the programming training are the introduction of the python programming language, the practice of making simple programs, and the evaluation of students' abilities in programming the python programming language. During the training, it was found that the students had programmed before, but still had problems in writing the program. This training discusses programming syntax, variables, input, process, and output in python programming. The results of the evaluation in this activity students have understood the basic concepts of python programming with an average result of 80%.
Tata Kelola Teknologi Informasi Menggunakan Framework COBIT 2019 Pada PT. Kobexindo Tractor Tbk. Lumingkewas, Cherry; Mambu, Joe Yuan; Tangka, George Morris William
Techno.Com Vol. 23 No. 4 (2024): November 2024
Publisher : LPPM Universitas Dian Nuswantoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62411/tc.v23i4.11708

Abstract

Tata kelola Teknologi Informasi (TI) adalah kerangka kerja yang digunakan organisasi untuk mengelola dan mengendalikan sumber daya TI secara efektif, dengan tujuan memaksimalkan nilai bisnis. PT. Kobexindo Tractor TBK menghadapi tantangan dalam mengoptimalkan manajemen TI mereka, khususnya dalam pengelolaan data penting. Penelitian ini bertujuan untuk menerapkan kerangka COBIT 2019 guna meningkatkan tata kelola TI di PT. Kobexindo Tractor TBK, sehingga layanan data kritis dapat dikelola secara efisien. Temuan menunjukkan bahwa perusahaan belum melakukan penilaian menyeluruh terhadap tata kelola TI dan menghadapi tantangan dalam manajemen data pesanan dan informasi stok. PT. Kobexindo Tractor TBK memerlukan proses tata kelola TI yang lebih terstruktur untuk memastikan penggunaan teknologi yang efektif dan efisien dalam mencapai tujuan bisnis. Proses tinjauan pustaka mengidentifikasi kesenjangan dalam penelitian saat ini, memberikan dasar untuk penelitian yang lebih komprehensif. Setelah analisis tujuan BAI05 dan BAI11, ditemukan hasil yang berbeda. Pada BAI05, pertanyaan mencapai level 2 dengan 75%, di bawah 85%. Demikian juga, pada BAI11, pertanyaan mencapai level 2 dengan 66%. Dengan temuan ini, penelitian ini didukung landasan teoretis yang kuat, memastikan analisis yang mendalam terhadap masalah tata kelola TI.   Kata kunci: Tata Kelola Teknologi Informasi, COBIT 2019, Manjemen Informasi
Desain UI/UX Aplikasi Unklab Mobile Student Dengan Metode Design Thinking Biya, Antares Nathan Andrew; Kolibu, Mario Jonatan; Mambu, Joe Yuan; Tangka, George Morris William
Journal Cerita: Creative Education of Research in Information Technology and Artificial Informatics Vol 10 No 2 (2024): Journal CERITA : Creative Education of Research in Information Technology and Ar
Publisher : UNIVERSITAS RAHARJA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33050/cerita.v10i2.3362

Abstract

The Unklab Mobile Student application is an essential platform for Universitas Klabat students to access various academic services. However, the app currently suffers from shortcomings in features and design, leading to user dissatisfaction. This research employs a Design Thinking approach to redesign the application to be more responsive, intuitive, and visually appealing. Through a series of research methods, including interviews, questionnaires, observation, and data analysis, we gain a comprehensive understanding of user needs and existing problems. The analysis results are then used to formulate improved solutions, which include the development of efficient search features, a more intuitive layout, and enhanced design responsiveness. The resulting app prototype incorporates 17 features and is subjected to usability testing. The results demonstrate a significant increase in user satisfaction, with a high success rate of 60 in each tested task, indicating positive outcomes. This confirms the effectiveness of the Design Thinking approach in designing an application that better meets user needs.
Implementasi Tata Kelola Teknologi Informasi di Lingkungan Institusi Akademik Menggunakan Framework Cobit 2019 pada Universitas XYZ Mambu, Joe Yuan; Sanger, Alan Hubert Frederick; Lengkong, Andreuw Vandy; Sondakh, Debby Erce; Pungus, Stenly Richard
Journal Cerita: Creative Education of Research in Information Technology and Artificial Informatics Vol 10 No 2 (2024): Journal CERITA : Creative Education of Research in Information Technology and Ar
Publisher : UNIVERSITAS RAHARJA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33050/cerita.v10i2.3400

Abstract

This research aims to evaluate and enhance IT governance at Universitas XYZ by implementing the COBIT 2019 framework. The study acknowledges the growing significance of technology in operational efficiency and productivity. IT governance ensures the alignment of IT with organizational goals, managing resources, and mitigating risks. The methodology includes collecting primary and secondary data through observations, interviews, and document analysis. The research framework focuses on 11 design factors of COBIT 2019, assessing Universitas XYZ’s IT capabilities and identifying gaps. Findings reveal that Universitas XYZ prioritizes cost leadership and innovation, with a strong focus on quality financial information. The risk profile indicates substantial impact areas like IT investment and operational incidents, while the role of IT is classified as critical yet not fully integrated into strategic innovation. The IT sourcing model leans towards outsourcing, and traditional implementation methods are predominant. The study identifies APO10 (Managed Vendor Relationships) and BAI01 (Managed Program) as priority objectives. The capability levels for these objectives indicate areas for improvement, particularly in vendor management. The research concludes with recommendations for enhancing IT governance through strategic resource allocation and staff development, aiming to elevate Universitas XYZ’s IT maturity and competitive edge.
Meningkatkan Literasi AI dan Kesadaran Etika Digital melalui Edukasi Interaktif bagi Pelajar Sekolah Menengah Atas Pungus, Stenly Richard; Sondakh, Debby Erce; Liem, Andrew Tanny; Adam, Stenly Ibrahim; Mambu, Joe Yuan Yulian; Tombeng, Marchel Timothy
Servitium Smart Journal Vol 3 No 2 (2025): Servitium Smart Journal
Publisher : Universitas Klabat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31154/servitium.v4i1.38

Abstract

This Community Service Program was conducted at SMA Negeri 2 Kota Bitung with the aim of enhancing students’ literacy on the basic concepts of Artificial Intelligence (AI), while also fostering awareness regarding ethical and privacy issues in the use of AI-driven technologies in educational settings. The approach employed was an interactive workshop consisting of AI introduction, discussions on digital ethics and privacy, and practical training in designing effective and responsible AI prompts. A total of 27 eleventh-grade students from various academic tracks actively participated in this program. The results of pre-tests and post-tests indicated a significant improvement in students’ understanding of how AI works and its ethical implications. Furthermore, students demonstrated high enthusiasm in crafting contextually relevant prompts for learning purposes. This initiative shows that integrating AI education with a contextual and reflective learning approach can be an effective strategy to develop a generation of students who are not only technologically literate but also ethically conscious in their digital behavior. The program is recommended for replication in other schools as part of a broader effort to strengthen national digital literacy
Aligning Information Technology Governance with Business Goals Using the COBIT 2019 Framework: A Case Study of a Innovation Consultancy Firm Mokodaser, Wilsen Grivin; Mambu, Joe Yuan; Koapaha, Hartiny; Lompoliu, Erienika
CogITo Smart Journal Vol. 10 No. 2 (2024): Cogito Smart Journal
Publisher : Fakultas Ilmu Komputer, Universitas Klabat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31154/cogito.v10i2.799.548-560

Abstract

Technological advancements have ushered the world into a new era, particularly in the realm of information. In this context, information technology is considered a crucial tool to support and enhance corporate management, enabling companies to compete in the market. One common approach to managing information technology is by using IT governance frameworks such as COBIT (Control Objectives for Information and Related Technology) 2019. To date, there has been no research or evaluation conducted on the IT performance of Meet Ventures, Pte. Ltd., leaving the maturity level of information technology implementation in the company unclear. This project aims to explore the use of information systems and information technology at Meet Ventures, Pte. Ltd. in managing their operations and data. The project's approach involves a literature study on COBIT 2019 design factors. Based on the application of COBIT 2019, the prioritized objectives identified are BAI03 – Manage Solutions Identification and Build, BAI06 – Manage IT Changes, and MEA01 – Monitor, Evaluate, Assess Performance and Conformance. The assessment of various design factors in COBIT 2019 indicates that Meet Ventures, Pte. Ltd. has a strong focus on innovation, differentiation, and customer service. They also demonstrate a commitment to legal compliance and external regulations, a customer service culture, and effective risk management.
Connecting Tutors and Students: A Mobile Application Designed with Design Thinking Mambu, Joe Yuan; Lakat, Junior; Tangka, George Morris William
CogITo Smart Journal Vol. 10 No. 2 (2024): Cogito Smart Journal
Publisher : Fakultas Ilmu Komputer, Universitas Klabat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31154/cogito.v10i2.814.533-547

Abstract

The rapid advancement of information technology has transformed education globally, but in regions like Manado, Indonesia, the lack of platforms connecting private tutors with students creates inefficiencies. Students face difficulties in finding affordable tutoring services, while tutors struggle with marketing and building trust. This study aims to design and evaluate the user interface (UI) and user experience (UX) of a mobile application addressing these challenges using the Design Thinking methodology. Through five stages—Empathize, Define, Ideate, Prototype, and Test—key pain points were identified, including scheduling inefficiencies, trust issues, and geographical constraints. Solutions like flexible scheduling, integrated promotional tools, and rating systems were proposed. Prototypes, developed using Figma, were tested through usability evaluations across four scenarios. Key findings include: Scenario 3 (notifying a tutor) showed optimal performance with a task completion time of 2 seconds, no miss-clicks, and a usability score of 100; Scenario 1 (finding courses via maps) had a 95 usability score with an 8% miss-click rate; Scenario 2 (finding schedules) showed a 25% miss-click rate and a usability score of 80; and Scenario 4 (checking notifications) faced significant challenges, with a 50% miss-click rate and a usability score of 75. These results underscore the effectiveness of Design Thinking in addressing the needs of users and provide valuable insights for improving educational platforms in underserved regions. The findings suggest that while the mobile app holds great potential for improving educational access, further refinements are needed, particularly in navigation and notification features.
Co-Authors Agnes Claudya Iskak Alan Hubert Frederick Sanger Andreuw Vandy Lengkong Andrew Tanny Liem Andria Kusuma Wahyudi, Andria Kusuma Andria Wahyudi Arthur Lonteng Audrey H Siar Axcelino Langi Biya, Antares Nathan Andrew Brily Latusuay Cherry Lumingkewas Devi Elwanda Supit Edson Yahuda Putra Erienika Meiling Lompoliu Erlina Sumanto Ernest Matindas Evano Zachawerus Fajar Dwi Septian Umar Feraldo Posumah Gabriell Mandoya George Morris William Tangka George Morris William Tangka Gerry Hezky Gerry Jonathan Gideon Fernando Tengker Grasela Medelin Rumawouw Green Arther Sandag Green Ferry Mandias, Green Ferry I Gede Purnawinadi Indrajit indrajit Izaac, Bryan Vallentino Jacklin Pangau Jacquline Waworundeng Jein Rewah JUNIOR LAKAT Kalengkongan, Kivly Danovan Kaligis, Jofan Erlich Kinzie Feliciano Pinontooan Koapaha, Hartiny Kolibu, Mario Jonatan Laureenanda Mea Maestro Phytagoras Maestro Pythagoras Manufury Yongxia Chirst Marchel Thimoty Tombeng Marchel Tombeng Maringka, Raissa Metty Wuisang Michelle Walangitan Mirielle Patricia Huwae Misael Mawuntu Nurwijayanti Olivia Nadya Sigarlaki Renaldy Luntungan Reymon Rotikan Reynoldus Andrias Sahulata Rianti Ruth Florenza Tambunan Rinny Cherill Rantung Rolly Junius Lontaan Salindeho, Jannice Sambul, Jenifer Septian Mottoh Sherley Tambanua Sihotang, Jay Idoan Sintya Hamise Sondakh, Debby Erce Stenly Ibrahim Adam Stenly Richard Pungus Taliwongso, Indrajit Tanos, Veron Therok Braif Toetik Wulyatiningsih Tombeng, Marchel Timothy Valentshea Doringin Virjin Fanesa Willar, Antares Mario Wilsen Grivin Mokodaser Yohakim Benedictus Samponu Yongxia Manufury Zakarias Reinaldo