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All Journal Jurnal Bisnis dan Ekonomi Sosiohumaniora Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal Jurnal Dimensi SAR (Soedirman Accounting Review): Journal of Accounting and Business Edukasi Islami: Jurnal Pendidikan Islam OIKOS: Jurnal Kajian Pendidikan Ekonomi dan Ilmu Ekonomi JURNAL WIDYA GANESWARA International Journal of Economics, Business and Accounting Research (IJEBAR) Jurnal Ilmiah Edunomika (JIE) Jurnal Ilmiah Manajemen Kesatuan Budimas : Jurnal Pengabdian Masyarakat Economics and Digital Business Review juremi: jurnal riset ekonomi Jurnal Manajemen Sidoluhur Media Riset Akuntansi Auditing & Informasi Jurnal Manajemen USNI Journal of Management and Innovation Entrepreneurship (JMIE) Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Jurnal Ekonomi dan Pembangunan Indonesia Jurnal Pengabdian Masyarakat Ekonomi dan Bisnis Digital Journal of Ekonomics, Finance, and Management Studies Jurnal Cendekia Ilmiah Jurnal Bina Desa Sinergi : Jurnal Ilmiah Multidisiplin
Sri Hartono
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Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Physics Social Sciences Other

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Journal : Sosiohumaniora

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BUSINESS PERFORMANCE IMPROVEMENT IN RUBBER-PARTS FACTORY THROUGH A QUALITY MANAGEMENT MODEL (CASE STUDY: PTX) Agustinus Hariadi DP; Sri Hartono; Muhammad Nashar; Wadudi Wibowo; Ani Mekaniwati
Sosiohumaniora Vol 24, No 2 (2022): Sosiohumaniora: Jurnal Ilmu-Ilmu Sosial dan Humaniora, JULY 2022
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/sosiohumaniora.v24i2.37240

Abstract

A manufacturing plant operating in Banten producing automotive-rubber parts has been experiencing customer complaints increase in period of 2017-2019. Process management contributing to overall quality performance is examined and improved to reduce the problem. This research proposes a model consisting of Top Management Policy, Vendor Control, Employee Participation, Process Management, Quality Performance, Sales Performance and Intangible Performance is proposed. Top management policy provides direction for the vendor control, employee participation encouragement and process control. These three variables simultaneously increase the product quality in the form of conforming requirements, delivering excellent service and minimizing customer complaints. Subsequently, this quality performance improves sales and intangible performance. Respondents of this study were 100 employees of PT. X. PLS software was used to process the data in order to obtain the direction and magnitude of influence between variables referring to the proposed model. The research shows that top management policy has significant effect to vendor control, participation and process control at values of 0.398, 0.480, and 0.487 subsequently. These three variables increase quality of product and service at values of 0.303, 0.426 and 0.188. The quality performance affects intangible at 0.252 but it does not affect sales.
Co-Authors ADI SANTOSO Adib Khusnul Rois, Adib Khusnul Agus Salim Agustinus Hariadi DP Alamsyah , Zeffry Anggun Pangastuti Ani Mekaniwati Annisa Nur Hidayah Arga Sandy Kurniawan Aris Susanto Asmen, Faisal Ayu Wardani Bambang Agus Pramuka Bambang Mursito Berlian, Sucma Bryan Filliantoni Burhanudin Ahmad Yani Devi Oktaviyana Dewi, RR Dewi Diana Pramudya Wardhani Dina Ismaya Djumali Djumali Dyah Ayu Widyawati Edi Santoso Eliada Herwiyanti Endah Astuti Endang Masitoh Eny Kustiyah Erni Puji Lestari Faza Deeva Az-Zahra Fery Setiawan Habib Nur Pratama Hadi Soemarsono Handika, Muhamad Reza Hediono Hediono Ibnu Suryo Ichsani, Fitria Ida Aryati Inge Firda Susanti Iqbal Rizky Firmansya Istiatin Istiatin Istiqomah Ita Yogi Pratama Juwita Muntari Susanti JuwitaSari, Helmaliana Mahadi Maharani, Aira Tika Manab Semarang Maylan Nur Arifin Mudrikah, Saringatun Muhammad Nashar Muhammad Safi’i Nanang Cendriono Naning Kristiyana Nur Hidayah Nurhaliza, Nada Lia Nurjannah Octavia Isna Auliannisa Ocvika Firda Qurrota’Ayun Prasetya Hendri Pratama Putri Deta Prasetyanti Rahmadani Kelana Putri Ratna Damayanti Restu Adi Nugroho Rico Dwi Saputro Rizka Nur Hidayah Rosa Nikmatul Fajri Saiful Anwar sidqi h, muh taufiq Siti Chamidah Siti Maryam Solly Aryza Sudarwati . Sudarwati Sudarwati Suparwi Pawenang Supawi Pawenang Syahroni Tegar Bagus Yoga Tama Titi Rapini Toto Wahono Tribun Siti Ambari Viony Yusrania Mayantika Wadudi Wibowo Wahna Widianingrum Wahyuningsih Wahyuningsih Wijianto Wijianto Yayuk Setyaningsih Yolanda Cahya Utami Yona Septi Kartikawati Yuliyanti Setyaningsih