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All Journal Indonesian Journal of Strategic Management Jurnal Riset Inspirasi Manajemen dan Kewirausahaan Journal of Industrial Engineering & Management Research (JIEMAR) caXra: Jurnal Pendidikan Sekolah Dasar Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Badranaya: Jurnal Pengabdian kepada Masyarakat Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik
Ramdan, Mohamad
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Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Industrial & Manufacturing Engineering Materials Science & Nanotechnology Mathematics Physics Social Sciences Other

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Journal : Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik

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Total Quality Service (TQS) Pengukuran Dimensi Terra Dari Servqual Guna Meningkatkan Ramdan, Mohamad
Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik Vol 11, No 1 (2008)
Publisher : Pusat Pembelajaran dan Strategi Kebijakan Talenta Aparatur Sipil Negara Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31845/jwk.v11i1.385

Abstract

Quality is the most basic or fundamental of the performance capabilities. Quality is the ability to serve the customer’s needs. Quality in service often occurs during service delivery, usually in an interaction between the customer and provider. One method of achieving high quality service is through Total Quality Service (TQS). The performance of TQS could be measured by Service Quality score (SERVQUAL Score), which has five dimensions: Tangible, Empathy, Reliability, Responsiveness, and Assurance (TERRA)
Co-Authors Adiredja, Rajji Koswara Agus Purwanto Akuba, Stefy Falentino Ali Djamhuri Asbari, Masduki Asyari, Lutfi De Budi Irwan Taofik Falah, Rivan Syahrul Gunawan, Dani Hamzah Bustomi hutagalung, leo Hyun, Choi Chi Innocentius Bernarto, Innocentius Jang, Johan Kotamena, Fredson Lili Karmela Fitriani Maulida Aulia Rahman Muhammad Nurjamaludin Muslihah, Neni Nadhiroti Novianti, Rahma Nurhasanah, Lisnawati Omar, Abdisamad Abdirahman Prameswari, Mirza Pramono, Rudy Santoso, Priyono Budi Sihite, Otto Berman Sulistiyadi, Andi Susila, Aceng Ahmad Rodian Tetep Wijayanti, Laksmi Mayesti