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All Journal Jurnal Manajemen dan Agribisnis International Journal of Artificial Intelligence Research Jurnal Ekonomi dan Bisnis Journal of Economic, Bussines and Accounting (COSTING) JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) JURNAL NUSANTARA APLIKASI MANAJEMEN BISNIS Jurnal Administrasi dan Manajemen Management Studies and Entrepreneurship Journal (MSEJ) BERNAS: Jurnal Pengabdian Kepada Masyarakat Coopetition : Jurnal Ilmiah Manajemen JEKKP (JURNAL EKONOMI, KEUANGAN DAN KEBIJAKAN PUBLIK) Mamangan Social Science Journal Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi
Kusnilawati, Nunik
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EVALUASI DETERMINAN KEPUASAN MAHASISWA Santoso, Aprih; Kusnilawati, Nunik
JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi). Vol 7, No 1 (2020): JMBI UNSRAT Volume 7 Nomor 1
Publisher : FEB Universitas Sam Ratulangi Manado

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35794/jmbi.v7i1.28179

Abstract

A college as a service company in carrying out business activities or educational activities, generally what must be considered is the orientation towards consumers, which concerns what companies must satisfy their consumers. In service companies, especially higher education institutions that are consumers are students, with more attention to aspects of customer orientation, of course, the goals to be achieved by the company will be realized. Problems that occur at the University of “X” make students feel dissatisfied and this causes complaints or complaints, including: inadequate parking, campus websites that are often slow, completeness of damaged facilities and infrastructure, administrative services that tend to be long.The purpose of this study is to examine and analyze the effect of service quality and university reputation on student satisfaction, with trust as a mediating variable. The population in this study were students from University “X” enrolled in the odd semester 2019/2020 Study Plan Card (KRS) of 22,753 students. The number of samples in this study were 99.56 students rounded up to 100 students (based on the Slovin formula). The analysis was carried out with the help of the SPSS program. The variable relationship model will be analyzed by path analysis. The result of research show service quality and university reputation have a direct effect on student trust at Universityof “X”. Service qualityand university reputation have a direct effect on student satisfaction at University of “X”. Trust has a direct influence on student satisfaction at the University of “X”. Keywords:  Trust, Service Quality, Reputation, Satisfaction
ANALISIS KINERJA WIRAUSAHA SERTA VARIABEL – VARIABEL YANG MEMPENGARUHI Kusnilawati, Nunik; Nurhidayati, Nurhidayati
JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi). Vol 7, No 1 (2020): JMBI UNSRAT Volume 7 Nomor 1
Publisher : FEB Universitas Sam Ratulangi Manado

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35794/jmbi.v7i1.30250

Abstract

Literature review suggests that there is a relationship between competence, motivation, interests, entrepreneurial orientation and entrepreneurial performance. The purpose of the study is to analyze entrepreneurial performance by placing competence, motivation and interest as independent variables, and entrepreneurial performance as the dependent variable. While entrepreneurship orientation is positioned as an intervening variable. A sample of 150 respondents, the instrument used was a questionnaire. Likert scale measurement scale, data processing and analysis tools using SEM. There are 7 hypotheses that must be tested for truth, and the test results show that the seven hypotheses are acceptable, so the initial assumptions about the relationship between the variables tested are true. Each variable of competence, motivation and interest influences / significantly affects entrepreneurial performance and also influences / significantly through the entrepreneurial orientation variable
Pengaruh Gaya Kepemimpinan dan Stres Kerja Terhadap Kinerja Pegawai dengan Kepuasan Kerja Sebagai Variabel Intervening pada KPP Madya Dua Semarang Sulistiawan, Agus; Budiati, Yuli; Kusnilawati, Nunik
JEKKP (Jurnal Ekonomi, Keuangan dan Kebijakan Publik) Vol 6, No 1 (2024): 30 Juli 2024
Publisher : Universitas Islam Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30743/jekkp.v6i1.9173

Abstract

The research we conducted has the aim of examining the effect of Leadership Style and Work Stress on the performance of employees of KPP Madya Dua Semarang, and using job satisfaction as an intervening variable.This research is included in quantitative research with explanatory research type, by distributing questionnaires in the form of open and closed questions to employees of KPP Madya Semarang Dua as many as 112 people. The analysis technique used in this research is Partial Least Square-Structural Equation Modeling (PLS-SEM) with the SmartPLS approach.The results of this study indicate that job satisfaction can mediate two independent variables, namely Leadership Style and Work Stress. In addition, leadership style has a significant direct effect on employee performance, while work stress has no direct effect on employee performance.
The Influence of Social Norms on The Behaviour of Farmer Business Credit Santoso, Aprih; Kuswardani, Diah Cori; Yani, Tri Endang; Nurhayati; Kusnilawati, Nunik
Jurnal Manajemen & Agribisnis Vol. 20 No. 1 (2023): JMA Vol. 20 No. 1, March 2023
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jma.20.1.122

Abstract

This study is important because an individual does certain behaviors if important people in his life can accept his behavior and he can accept what he will do, including taking Farmer Business Credit (KUT), so that he does not make mistakes by controlling his behavior later. This study aimed to investigate the effect of social norms on farmers' Farmer Business Credit (KUT) behavior in Kendal Regency, Patean Subdistrict, Central Java as a mediating variable. The research population included all farmers who took KUT in the Patean subdistrict, Kendal Regency, Central Java, totaling 128 people, and all of them were used as samples. Hence, the sample selection method was the census method. The AMOS-25 program analyzed data. The results show that social norms positively and significantly impact the behavior of KUT indebtedness to farmers in the Patean subdistrict, Kendal Regency, Central Java. Interest in debt can mediate the impact of social norms on the behavior of KUT indebted to farmers in the Patean subdistrict, Kendal Regency, Central Java. The managerial implication of the research is that it will provide an understanding of the importance of knowing the factors that influence farmers on the behavior of taking and managing businesses well in supporting the development of their farming business. Keywords: social norms, farming business, farmer business credit, behaviors, AMOS
Pengaruh Kompensasi Dan Lingkungan Kerja Terhadap Kinerja Karyawan Dengan Kepuasan Kerja Sebagai Variabel Intervening (Studi Pada Karyawan PT. Delapan Raja Abadi Semarang) Widiarto, Ari; Kusnilawati, Nunik; Indarto
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 5 No. 1 (2024): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v5i1.4527

Abstract

Penelitian ini bertujuan untuk meningkatkan kinerja karyawan dengan memfokuskan pada PT. Delapan Raja Abadi Semarang, sebuah perusahaan yang bergerak dalam bidang jasa pijat. Pemilihan obyek penelitian ini didasari oleh observasi bahwa kinerja karyawan di perusahaan tersebut tidak mencapai tingkat optimal dan gagal mencapai target yang telah ditetapkan. Rumusan masalah yang diajukan adalah bagaimana meningkatkan kinerja karyawan dengan memperhatikan kepuasan kerja sebagai variabel intervening di PT. Delapan Raja Abadi Semarang. Tujuan dari penelitian ini adalah untuk menganalisis pengaruh kompensasi dan lingkungan kerja terhadap kinerja karyawan, dengan mempertimbangkan kepuasan kerja sebagai variabel intervening di PT. Delapan Raja Abadi Semarang. Sampel penelitian terdiri dari 70 responden yang dipilih menggunakan metode sensus atau sampel jenuh, mencakup seluruh karyawan di PT. Delapan Raja Abadi Semarang. Metode analisis data yang digunakan adalah regresi linier berganda. Hasil penelitian menunjukkan bahwa kompensasi dan lingkungan kerja memiliki pengaruh positif terhadap kepuasan kerja. Selain itu, temuan lainnya adalah bahwa kompensasi, lingkungan kerja, dan kepuasan kerja secara bersama-sama memiliki pengaruh positif terhadap kinerja karyawan. Selain itu, uji efek mediasi menunjukkan bahwa kepuasan kerja berperan sebagai mediator antara kompensasi dan kinerja karyawan, serta antara lingkungan kerja dan kinerja karyawan.
Peningkatan Kinerja Pegawai Melalui Kecerdasan Emosional Sebagai Variabel Intervening (Studi Pada Pegawai KPP Madya Dua Semarang) Afianto, Dian Nur; Budiati, Yuli; Kusnilawati, Nunik
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 5 No. 1 (2024): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v5i2.4550

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh work family conflict dan stres kerja terhadap kinerja pegawai baik secara langsung maupun melalui kecerdasan emosional sebagai mediasi pada pegawai KPP Madya Dua Semarang. Populasi yang digunakan dalam penelitian ini adalah seluruh pegawai KPP Madya Dua Semarang, sedangkan sampel penelitian yang digunakan adalah pegawai yang sudah menikah atau berumah tangga, dengan menggunakan teknik purposive sampling, diperoleh jumlah sampel penelitian sebanya 107 pegawai. Metode pengumpulan data menggunakan kuesioner, dengan teknik analisis data yang digunakan adalah Structural Equation Model (SEM) berbasis Partial Least Square (PLS). Hasil penelitian diperoleh bahwa work family conflict dan stres kerja berpengaruh negatif signifikan terhadap kecerdasan emosional. Work family conflict dan stres kerja berpengaruh negatif dan signifikan terhadap kinerja pegawai, sedangkan kecerdasan emosional berpengaruh positif dan signifikan terhadap kinerja pegawai. Hasil uji mediasi diperoleh bahwa kecerdasan emosional secara signifikan dapat memediasi pengaruh work family conflict dan stres kerja terhadap kinerja pegawai
Pengaruh Kompleksitas Tugas Dan Komunikasi Organisasi Terhadap Kinerja Pegawai Dengan Kepuasan Kerja Sebagai Variabel Intervening Di KPP Pratama Semarang Barat Budiyono, Budiyono; Kusnilawati, Nunik; Budiati, Yuli
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 5 No. 2 (2024): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v5i2.4630

Abstract

The concept of this research challenge is how to maximize employee performance with work satisfaction acting as an intervening variable that mediates the influence of task complexity and organizational communication, based on the problem phenomena and research gaps identified. This study examines how task complexity and organizational communication affect worker performance at KPP West Semarang, using job satisfaction as an intervening variable. Using a sampling technique called the census or population research method, 117 respondents made up the study's sample, ensuring that all research samples served as respondents. Hence, 117 KPP Pratama West Semarang personnel served as the study's samples. A questionnaire-based data collection approach and SmartPLS software-based data analysis method are employed. The test findings support Hypothesis 1 by demonstrating that Task Complexity at KPP West Semarang significantly and favorably affects Job Satisfaction. Hypothesis 2 is accepted because organizational communication at KPP West Semarang significantly and favorably affects job satisfaction. At KPP West Semarang, task complexity has a favorable and significant impact on employee performance, indicating the acceptance of Hypothesis 3. At KPP West Semarang, organizational communication significantly improves employee performance, proving the validity of hypothesis 4. At KPP West Semarang, job satisfaction significantly improves employee performance, indicating the acceptance of Hypothesis 5. As an intervening variable, task complexity might enhance employee performance through job satisfaction, indicating the acceptance of Hypothesis 6. Furthermore, it is acknowledged that Hypothesis 7 that Organizational Communication might enhance Employee Performance by using Job Satisfaction as an intervening variable.
PENGARUH GAYA KEPEMIMPINAN, KOMPETENSI PROFESIONAL DAN BUDAYA ORGANISASI TERHADAP KINERJA GURU DI ERA MERDEKA BELAJAR DENGAN KOMITMEN KERJA SEBAGAI VARIABEL INTERVENING (STUDI PADA SMK NU 07 KENDAL) Mumfarida, Isnainiawati Amin; Widjajanti, Kesi; Kusnilawati, Nunik
Journal of Economic, Bussines and Accounting (COSTING) Vol 7 No 6 (2024): COSTING : Journal of Economic, Bussines and Accounting
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/costing.v7i6.13469

Abstract

Tujuan Penelitian ini adalah untuk mengetahui upaya apa yang dilakukan untuk meningkatkan kinerja guru di era Merdeka Belajar. Latar belakang penelitian ini adalah Kinerja guru di SMK NU 07 Kendal masih belum mencapai presentase optimal. Dalam kenyataannya masih ada beberapa guru yang memiliki kendala dalam mengimplementasikan Merdeka Belajar, terutama dalam memilih media dan teknik pembelajaran yang sesuai dengan tuntutan Kurikulum baru. Penelitian ini menggunakan metode Kuantitatif dengan teknik pengumpulan data dalam penelitian ini adalah dengan menggunakan angket menggunakan kuesioner dengan skala likert 1-5 untuk mengumpulkan data yang dibutuhkan. Sampel dalam penelitian ini seluruh guru di SMK NU 07 Kendal sebanyak 41 orang. Analisis yang digunakan pada penelitian ini berupa analysis persamaan structural/Structural equation model (SEM) dengan menggunakan alat analisis SmartPLS. Hasil penelitian ini menunjukkan bahwa 1) Gaya Kepemimpinan, Kompetensi Profesional, dan Budaya Organisasi berpengaruh positif dan signifikan terhadap kinerja guru. 2) Sebagai variabel mediasi Komitmen Kerja berhasil memediasi pengaruh gaya kepemimpinan, kompetensi profesional dan budaya organisasi terhadap kinerja guru.
Competency mediates the influence of talent, interpersonal skills, and motivation on work ethic in entrepreneurial students Kusnilawati, Nunik; Kuswardani, D. C.; Utaminingsih, Adijati; Sulistyawati, Ardiani Ika; Kusuma, Linda
Jurnal Ekonomi dan Bisnis Vol. 27 No. 1 (2024)
Publisher : Fakultas Ekonomika dan Bisnis Universitas Kristen Satya Wacana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24914/jeb.v27i1.9049

Abstract

Work ethic is currently a strategic entrepreneurship issue. Gaps were still found in previous studies. This study uses an alternative research model by placing the competency variable as a mediating variable. Such a model is the novelty of this research. The research aims to analyze the influence of talent, interpersonal skills, and motivation variables on work ethic through competency mediation in entrepreneurial students in Semarang. This research uses a sample of 120 respondents. Data was collected using a questionnaire instrument and distributed to respondents via Google Forms. The measurement scale uses a Likert scale with five response points. This research processed data using SmartPLS, starting with validity and reliability tests, then descriptive statistical analysis, and ending with inferential analysis. This study uses a significance-level test to test the hypothesis. Valid and reliable data can be identified through validity and reliability tests. The analysis results show that work ethic is influenced by 62 percent by the interpersonal skills-motivation variable, while competence is influenced by 59 percent by the talent-interpersonal skills-motivation variable. The results show that competence plays a role as a mediation between interpersonal skills and work ethic, as well as between motivation and work ethic, but does not mediate between talent and work ethic.
The Determinant Factors Analysis of Entrepreneurial Intentions on University Students Who Are Micro-Small Entrepreneurs Kusnilawati, Nunik; Suryawardana, Edy; Rianto, Sugeng; Kuswardani, DC; Ariefiantoro, Teguh; Gusmao, Cristino
Jurnal Ilmu Sosial Mamangan Vol 12, No 3 (2025): Jurnal Ilmu Sosial Mamangan Accredited 2 (SK Dirjen Ristek Dikti No. 0173/C3/DT
Publisher : LPPM Universitas PGRI Sumatera Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22202/mamangan.v12i3.9353

Abstract

Due to the lack of job prospects, micro and small business actors generally start their businesses. Based on theoretical studies, there is a relationship between entrepreneurial ambition, locus of control, personal attitude, ethnicity, and religiosity. Respondents in the research sample numbered 130 people. The tool used was a questionnaire consisting of 26 indicators and five variables. The Likert scale has five possible answers. The location of the study was Semarang. SEM-Amos was used for data processing and analysis. From the initial test, the data were normally distributed and original and reliable. Test the research model for all suitability criteria so that the research model can be accepted. The results of the study based on hypothesis testing showed two things that were not in accordance with the hypothesis: 1). Ethnicity has no real influence on a person's attitude, and 2). Through the mediation of personal attitudes, ethnicity has no real influence on entrepreneurial tendencies. This can be used as a source for further research. Thus, the novelty of this study shows that the variable of entrepreneurial intention is influenced by ethnicity, religiosity, locus of control, and personal attitudes. Then, the implications of research on competency as a mediating variable further strengthen the influence received by the entrepreneurial intention variable from the independent variables (ethnicity, religiosity, locus of control).
Co-Authors Adijati Utaminingsih Afianto, Dian Nur Agus Sulistiawan Anandha, Anandha Aprih Santoso Ardiani Ika Sulistyawati Budiyono Budiyono Djoko Santoso Edy Suryawardana Gusmao, Cristino Hidayah, Nining Indarto Kesi Widjajanti Kuswardani, D. C. Kuswardani, Dc Kuswardani, DC. Kuswardani, Diah Cori Linda Kusuma Mumfarida, Isnainiawati Amin Nurhayati Nurhidayati Nurhidayati Prabowo, Alvino Dwi Rachman Sugeng Rianto Suseno, Fery Sidik Teguh Ariefiantoro, Teguh Wawan Setiawan Wibisono, Totok Widiarto, Ari Yani, Tri Endang Yogi Prabowo Yuli Budiati