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Journal : intecoms journal of information technology and computer science

Evaluasi Pengalaman Pengguna Website Responsif Beyondsultra Kartini Aprilia Pratiwi Nuzry; Erma Suryani
INTECOMS: Journal of Information Technology and Computer Science Vol 7 No 3 (2024): INTECOMS: Journal of Information Technology and Computer Science
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/intecoms.v7i3.8925

Abstract

Tourism is a crucial sector in the economy of a region, and the use of digital technology in the tourism industry is steadily increasing. The responsiveness of a tourism website is a key factor influencing users' perceptions and experiences with the Beyondsultra website. Beyondsultra is a tourism website for Southeast Sulawesi created by the City of Kendari Regional-Owned Enterprise. The research aims to identify the responsiveness of the Beyondsultra website in influencing user perceptions of the quality of their user experience and to provide appropriate recommendations for the company to enhance user satisfaction with the Beyondsultra website. The selected respondents for the study are potential tourists and active users of the Beyondsultra website. Based on data obtained from user satisfaction observations while interacting with the Beyondsultra website using the User Experience Questionnaire (UEQ) and System Usability Scale (SUS) methods, above-average results were obtained for UEQ. Subsequently, a reevaluation was conducted to delve deeper into the issues faced by users, utilizing Cooperative Evaluation techniques. The research findings indicate an improvement in user satisfaction with the Beyondsultra website using the UEQ method, with a 68% increase in attractiveness, 93% in clarity, 91% in efficiency, 100% in stimulation, and 63% in novelty. However, one aspect, precision, remained unchanged after evaluation. In the SUS method, the average assessment score showed a 15% improvement.
STRATEGI TATA KELOLA TI UNTUK CUSTOMER RELATIONSHIP MANAGEMENT DI KAWASAN INDUSTRI BERDASARKAN COBIT 2019 Rudiyanto Rudiyanto; Erma Suryani
INTECOMS: Journal of Information Technology and Computer Science Vol. 9 No. 3 (2026): INTECOMS: Journal of Information Technology and Computer Science
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/9wk7p241

Abstract

Customer Relationship Management (CRM) merupakan aspek krusial dalam pengelolaan kawasan industri karena berperan langsung terhadap loyalitas dan kepuasan tenant. Namun, salah satu Kawasan Industri di Surabaya masih menghadapi permasalahan berupa fragmentasi sumber data tenant dan penggunaan beberapa aplikasi terpisah dalam pengelolaan keluhan, yang menunjukkan belum optimalnya tata kelola TI yang selaras dengan tujuan bisnis. Penelitian ini bertujuan merumuskan strategi tata kelola TI untuk meningkatkan efektivitas CRM di Kawasan Industri dengan pendekatan kerangka kerja COBIT 2019. Metode penelitian meliputi studi literatur, kuesioner, wawancara, serta penilaian kapabilitas proses TI pada domain APO08, BAI02, BAI03, DSS01, dan DSS04. Hasil penelitian diharapkan menghasilkan strategi tata kelola TI, peta jalan implementasi, serta rekomendasi peningkatan kapabilitas proses CRM sebagai dasar peningkatan kualitas layanan dan keunggulan kompetitif perusahaan. Kata Kunci: COBIT 2019, CRM, IT Maturity, Kawasan Industri.
ANALISIS KESIAPAN DIGITALISASI PROGRAM MAKAN BERGIZI GRATIS UNTUK MENINGKATKAN EFISIENSI DENGAN PENDEKATAN TOE FRAMEWORK Aniqoh Bachriwindi; Erma Suryani
INTECOMS: Journal of Information Technology and Computer Science Vol. 9 No. 3 (2026): INTECOMS: Journal of Information Technology and Computer Science
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/8c9wxm20

Abstract

Distribusi bahan pangan memiliki peran strategis dalam mendukung keberhasilan Program Makan Bergizi Gratis (MBG), yang merupakan salah satu program prioritas nasional. Ketepatan distribusi dan kualitas bahan pangan menjadi faktor kunci dalam efektivitas penyajian makanan di dapur umum. Penelitian ini bertujuan untuk menganalisis kesiapan digitalisasi sistem distribusi bahan pangan dalam Program MBG dengan menggunakan pendekatan Technology-Organization-Environment (TOE) Framework. Evaluasi dilakukan melalui tiga dimensi: teknologi, organisasi, dan lingkungan. Data diperoleh melalui studi literatur, observasi lapangan, wawancara, dan kuesioner pada lembaga penyelenggara MBG di Jombang, Jawa Timur. Analisis dilakukan secara kualitatif dengan pendekatan gap analysis. Hasil penelitian diharapkan dapat memetakan tingkat kesiapan digital serta mengidentifikasi hambatan dan peluang transformasi digital distribusi pangan, sekaligus memberikan rekomendasi strategis untuk peningkatan efisiensi operasional. Kata kunci: Distribusi bahan pangan, Kesiapan digital, Program MBG, Transformasi digital, TOE Framework
Co-Authors Achmad Mufliq Addin Aditya Adi, Trijoko Wahyu Ahmad Mukhlason Ahmad Nabil Algracevian Andrea Gibran Syahrial Alifiansyah Arrizqi Hidayat Alvisi Aura Chandra Amalina, Debbie Amna Shifia Nisafani Amrina Friska Apriliana Ananda Riyandwyana Andhika Prasandy Rachman Andi Inayah Auliyah Andi Makkasau Andika Insan Patria Andre Firmansyah Andre Parvian Aristio Anggi Yhurinda Perdana Putri Aniqoh Bachriwindi Anisa Dzulkarnain April Kukuh Ari Santoso Arif Wibisono Arishinta, Ayasophia Arman Hakim Nasution Ashma Hanifah Bangun Muljo Sukojo, Bangun Muljo Benyamin Limanto Benyamin Limanto Berlian Rahmy Lidiawaty Cahyono, Dwi Dede Rosyada Desi Eka A S Dhika Wahyu Octaviani Dhyna Octabriyantiningtyas Dinanti Vita Rahman Diva Irma Ayunita Enrico Samuel Djimesha Eryuni Ramdhayani Fadhil, Muhammad Faiq Najib Al-Aziz Faizal Mahananto Faradibah, Amaliah Fatharani Wafda Fatharani Wafda Ferlyna Kusuma Wardhani Gustin Ayu Cahyandini Gustin Ayu Cahyandini Gustin Ayu Cahyandini Habibah Asma'ul Husna Hajid Alauddin Ramadhan HANDEWI P.S. RACHMAN Handewi Purwati Saliem Hanifan Muhayat Hanim Maria Astuti Heri Kuswanto Heri Supriyanto Hermansyah Hermansyah Hermansyah Hermansyah Herry Purwanti Heru Yunianta I Made Candra Girinata I Putu Artama Wiguna Ika Nurkasanah Iksan Hariyanto Imtyaaz Achsanul Kamila Indah Dwi Lestari Indroprasto Indroprasto Iqbal Grady Favian Jadid Pratama Yuga Nugraha Jennis Tonapa Jerry Dwi Trijoyo Purnomo Jerry Dwi Trijoyo Purnomo Jessica Patricia Halim Jojok Widodo Soetjipto Kamarudin Hasan Basri Kartini Aprilia Pratiwi Nuzry Kurnia Sari Darma Siswi Kusliana Kusliana Lidra Trifidya Lilia Trisyathia Quentara Litafira Syahadiyanti Litafira Syahadiyanti M. Yusuf Sulaiman Mahendrawathi ER Mahendrawati ER Makarius Bajari Makarius Bajari Mala Rosa Aprillya Mas’odi Mas’odi Mauliwidya Mauliwidya Maya Puspita Moch. Farrel Arrizal Kusuma Mochammad Althof Ibtisaam Shiddekh Muhammad Afzal Muhammad Alam Pasirulloh Muhammad Andika S M Muhammad Andika Satrugna Mahardhika Muhammad Imaduddin Ihsan Muhammad Septama Prasetya Muhammad Syamil Fadlillah Muhammad Syamil Fadlillah Muhammad Syamil Fadlillah Mukhlis Mukhlis Nanok Adi Saputra Nashrul Hakiem Natalia Magdalena Rafu Mamulak Natalia Magdalena Rafu Mamulak nFN Supriyati Ni Luh Septiana Dharmayanti Nia Kumaladewi Nilasari Mukti Widyaningsih Novia Paramita Shandra Nugroho, Cahyo Aji Nurhairunnisah, Nurhairunnisah Nurmansyah Nurmansyah Octavia Olga Citra Dewi Okol Sri Suharyo Ony Ichsandrya Pandu Satrio Pasha, Donaya Priangga, Prima Purnama Anaking Putri, Anggi Yhurinda Perdana Putu Aditya Dharmawan Qomariah, Ismi Nurul Rachman Arief Radityo Prasetianto Radityo Prasetianto Wibowo Raffly Andico Devara Rafi, Haris Rafief Chalvani Rahmad Hidayat Rahmatika Jagad Pramundito Rahmatika Jagad Pramundito Rahmawati, Ulfa Emi Rama Dhaniareza Randy Pradana Kushatmaja Raras Tyasnurita Raulia Riski Regina Verra Santiara Retno Aulia Vinarti Rindu Puspita Wibawa Rini Qurratul Aini Risma Petrus Risma Petrus Rizal Bima Bayuaji Rizka Wakhiddatus Sholikah Rudi Hartono Siregar Rudiyanto Rudiyanto Rully Agus Hendrawan Sahdha Prakasa Sarwosri Sarwosri Satria Nur Alam Serra Charisma Viontita Shabrina Luthfiani Khanza Shoffi Izza Sabilla Surya, Agung Bagus Syaiful Hidayat Syamsu Nur Row Honey Syauqi Saswatata Nawal Abadi Tata Aransta Imas Puspita Tita Ayu Rospricilia Tony Dwi Susanto Triady Widodo Ulfa Emi Rahmawati Ulfa Emi Rahmawati Ummi Ainun Nadhiroh Wahyuningtyas, Nunuk Wiandana, I Gede Wibawa, Rindu Puspita Wibisono, Arif Wibisono, Arif Wisnu Broto, Y. Suponco Yahya, Fahmi Yoyok Nurkaya Santosa Yuni Artha Chyntia Saragih