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Journal : Science Midwifery

Analysis of the dimensions of health service quality towards the satisfaction of outpatient BPJS patients at the Plus Perbaungan Health Center, Serdang Bedagai Regency Silfani, Dellya; Nurhayati, Nurhayati; Eliska, Eliska
Science Midwifery Vol 13 No 2 (2025): June: Health Sciences and related fields
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/midwifery.v13i2.1947

Abstract

The problems of BPJS health services that are often complained about until now are the rejection of BPJS patients and long service times, unfriendly doctor and nurse services, and drug administration services that are still long when compared to non-BPJS patients. The purpose of this study was to analyze the dimensions of health service quality on the satisfaction of BPJS outpatients at the Perbaungan Plus Health Center in Serdang Bedagai Regency. This study is a quantitative study using a cross-sectional study design. This study was conducted from January to March 2025. A total of 95 BPJS outpatients at the Perbaungan Plus Health Center were selected as respondents through accidental sampling techniques using the slovin formula. Data were collected through questionnaires and analyzed using Chi Square. The results of the chi square statistical test showed that there was a relationship between responsiveness and patient satisfaction p-value 0.01, empathy with patient satisfaction p-value 0.04. Then, the variables reliability, assurance and tangible were not related to patient satisfaction in BPJS outpatients at the Perbaungan Plus Health Center. The dimensions of health service quality that most dominantly influence the intention of repeat visits of BPJS outpatients at the Perbaungan Plus Health Center are the responsiveness dimension and the empathy dimension with a p-value <0.05.
The utilization of mackarel tuna as Nutrient-Dense Complementary Food (MPASI) Tanjung, Tiara Nanda Puspita; Eliska, Eliska; Tanjung, Nadya Ulfa
Science Midwifery Vol 12 No 3 (2024): August: Health Sciences and related fields
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/midwifery.v12i3.1611

Abstract

This study explores the potential of mackerel tuna as a nutritious complementary food source (MPASI) due to its rich protein content and high availability, which could play a crucial role in a balanced diet for toddlers. The aim of this research is to investigate the potential of mackerel tuna as a protein source in nutritious complementary foods for breastfeeding infants. This study employs experimental and observational methods to evaluate the potential of mackerel tuna as a complementary food. The results are analyzed descriptively, and protein content analysis is conducted on mackerel tuna nuggets. The research is carried out in three stages: recipe creation, recipe modification trials, and protein content testing. Protein content analysis, conducted at the Biochemistry Laboratory of FMIPA, Universitas Sumatera Utara, using spectrophotometry on mackerel tuna nugget samples, showed a protein content of 0.35 grams per gram, indicating 35 grams of protein in 100 grams of nuggets. Processed mackerel tuna in the form of nuggets represents a promising variation of MPASI menu rich in protein content. Protein is crucial for supporting the growth and development of toddlers as it is a primary nutrient essential for physical growth, including bone and muscle development. Additionally, protein plays a role in brain development, enhancing cognitive function in toddlers.