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Susanti, Febsri
Sekolah Tinggi Ilmu Ekonomi KBP
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Self-Efficacy, Pelatihan, dan Lingkungan Kerja terhadap Kinerja Perawat RSUD Tapan Diki Okta Dwinasa; Febsri Susanti
ARZUSIN Vol 5 No 4 (2025): AGUSTUS
Publisher : Lembaga Yasin AlSys

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58578/arzusin.v5i4.6054

Abstract

Initial observations at RSUD Pratama Tapan identified issues in nurse performance, including delayed task completion, low initiative, and ineffective internal communication. These conditions highlight the need to examine the factors influencing nurse performance. This study aims to analyze the effects of self-efficacy, training, and work environment on nurse performance at RSUD Tapan. A quantitative approach was applied using a survey method, with data collected through questionnaires distributed to all 42 nurses using total sampling. Data were analyzed using multiple linear regression to test the influence of each independent variable on the dependent variable. The results indicate that self-efficacy, training, and work environment all have a positive and significant effect on nurse performance. These findings emphasize that enhancing confidence through self-efficacy, providing high-quality training, and creating a supportive work environment are essential strategies for sustainably improving nurse performance. Therefore, hospital management should consider these three aspects as key components in efforts to improve the quality of healthcare services.
Pengaruh Komitmen Organisasi dan Budaya Organisasi terhadap Kinerja Karyawan dengan Organizational Citizenship Behavior sebagai Variabel Intervening pada PT Andalan Mitra Prestasi Kota Padang Drevina Jenifer Lopez; Febsri Susanti
ARZUSIN Vol 5 No 4 (2025): AGUSTUS
Publisher : Lembaga Yasin AlSys

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58578/arzusin.v5i4.6100

Abstract

This study is motivated by the importance of employee performance as a determinant of company productivity, emphasizing the role of organizational commitment and organizational culture in influencing performance both directly and indirectly through Organizational Citizenship Behavior (OCB). The objective is to analyze the effect of organizational commitment and organizational culture on employee performance, with OCB as an intervening variable at PT. Andalan Mitra Prestasi in Kota Padang. A quantitative approach with an explanatory design was used. The sample consisted of 66 employees selected through a saturated sampling technique. Primary data were collected using a five-point Likert scale questionnaire, while secondary data were obtained from the company’s internal documentation. Analytical techniques included validity and reliability tests, classical assumption tests, descriptive analysis, path analysis, and the Sobel test, with data processed using SPSS. The results show that organizational commitment has a significant effect on both OCB and employee performance, whereas organizational culture does not significantly affect either OCB or performance. However, OCB significantly influences employee performance and mediates the effect of organizational commitment on performance. These findings underscore the strategic role of extra-role behavior in strengthening the relationship between internal organizational factors and individual performance. The implications highlight the importance of reinforcing organizational commitment and developing OCB as part of a sustainable effort to improve employee performance.
Gaya Kepemimpinan dan Motivasi Kerja terhadap Kinerja Guru dan Tenaga Kependidikan SMA Negeri 11 Padang Leni Sandra; Febsri Susanti
ARZUSIN Vol 5 No 4 (2025): AGUSTUS
Publisher : Lembaga Yasin AlSys

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58578/arzusin.v5i4.7012

Abstract

Teacher and education personnel performance is a crucial factor in achieving educational goals, yet it is often influenced by various internal and external factors. This study aims to analyze the influence of principal leadership style and work motivation on the performance of teachers and education personnel at SMA Negeri 11 Padang. A quantitative approach was used, employing Partial Least Squares - Structural Equation Modeling (PLS-SEM) through the SmartPLS 4.0 software. The research sample consisted of 52 respondents, teachers and education personnel selected through total sampling. Data were collected using a Likert-scale questionnaire that had undergone validity and reliability testing. The analysis results indicate that leadership style does not have a significant effect on performance, whereas work motivation has a positive and significant effect on the performance of teachers and education personnel. These findings suggest that in the context of SMA Negeri 11 Padang, work motivation is the dominant factor influencing performance, while the principal’s leadership style is not a primary determinant. The implications of this study underscore the importance of strengthening work motivation through strategies such as improving welfare, providing competency development training, and fostering a supportive work environment.
Understanding Repeat Purchase Intention in Emerging E-Commerce Markets: A Systematic Review of Trust, Satisfaction, and Cultural Contexts Susanti, Febsri; Wardi , Yunia; Abror, Abror; Dwita, Vidyarini; Evanita , Susi
Jurnal Sains Sosio Humaniora Vol. 10 No. 1 (2026): Volume 10, Nomor 1 January - June 2026
Publisher : LPPM Universitas Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/jssh.v10i1.56602

Abstract

This systematic review aims to confirm trust, satisfaction and cultural contexts form the primary foundation for repeat purchase intentions in the current e-commerce market growing. Adopting the PRISMA guidelines, this study searched the ScienceDirect database using the string (repurchase intention AND local culture). From an initial pool of 1,873 publications, the systematic application of five inclusion criteria (2021–2025 timeframe, article type, subject area, and access type) narrowed the selection down to 24 final articles. The finding highlights that trust play role as main factor to reduces perception risk at a time increase belief consumer to the platform. While satisfaction ensure experience positive that encourages loyalty. On the other hand, the context culture strengthens relevance authenticity and experience effective, so that consumer feel more connected with product and services offered. The interaction of these three factors demonstrates how repurchase behavior is driven by engaging consumer experiences. The primary contribution of this research is the development of a novel conceptual framework integrating cultural dimensions into e-commerce behavior. Consequently, this study provides a comprehensive overview showing that repurchase intentions depend not only on technical service aspects but also heavily on the experiential and cultural dimensions that shape consumer decision-making.
Customer Value Terhadap Customer Satisfaction Di Rumah Makan Ampalu Raya Ulak Karang Padang Nurfaliza Nurfaliza; Febsri Susanti
Economics and Digital Business Review Vol. 5 No. 1 (2024)
Publisher : STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/ecotal.v5i1.1016

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh Emotional Value, Social Value, Quality Value, dan Value of Money terhadap Customer Satisfaction pada konsumen Rumah Makan Ampalu Raya. Jenis penelitian ini adalah penelitian kuantitatif dengan menggunakan pendekatan eksplanatori. Jumlah sampel sebanyak 100 responden dipilih berdasarkan rumus Slovin. Teknik pengumpulan data dilakukan dengan menyebarkan kuesioner kepada responden. Data yang terkumpul dianalisis menggunakan analisis regresi linier berganda dengan bantuan perangkat lunak statistik SPSS. Hasil penelitian ini menunjukkan bahwa Emotional Value, Social Value, Quality Value dan Value of Money secara signifikan berpengaruh positif signifikan terhadap Customer Satisfaction.
Pengaruh Kualitas Pelayanan, Tarif Dan Fasilitas Terhadap Kepuasan Pelanggan Pengguna Bus Trans Padang Koridor 1 Febsri Susanti; Ade Gusman
Economics and Digital Business Review Vol. 6 No. 2 (2025)
Publisher : STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/ecotal.v6i2.2382

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh kualitas pelayanan, tarif, dan fasilitas terhadap kepuasan pelanggan pengguna Bus Trans Padang Koridor 1. Faktor-faktor yang diteliti mencakup dimensi kualitas pelayanan (tangible, reliability, responsiveness, assurance, dan empathy), serta pengaruh tarif dan fasilitas terhadap kepuasan pelanggan. Penelitian ini menggunakan metode kuantitatif dengan melakukan survei melalui kuesioner kepada 50 responden yang merupakan pengguna Bus Trans Padang Koridor 1 dengan teknik purposive sampling untuk mengetahui tanggapan responden terhadap setiap variabel. Teknik analisis data meliputi, uji validitas, uji reliabilitas, analisis deskriptif, uji asumsi klasik meliputi uji normalitas, uji multikolinearitas, uji heteroskedastisitas, analisis regresi linier berganda dan uji hipotesis yang meliputi uji T. Teknik analisis data yang digunakan adalah analisis regresi linier berganda. Berdasarkan penelitian diperoleh persamaan regresi Y = -3,248 + 0,335 X1 + 0,120 X2 + 0,666 X3+ 0,238 X4 + 0,027 X5 + -0,083 X6+ 0,356 X7+e, yaitu tangible (X1), reliability (X2), responsiveness (X3), assurance (X4), Empaty (X5) dan Fasilitas (X7) berpengaruh posistif dan signifikan terhadap kepuasan pelangan sedangkan tarif (X6) berpengaruh negatif terhadap kepuasan pelanggan pengguna bus trans padang koridor 1.
PENGARUH GAYA KEPEMIMPINAN DAN DISIPLIN KERJA TERHADAP KINERJA PEGAWAI PADA LPP RRI PADANG Febsri Susanti; Devega Irman
JURNAL ECONOMINA Vol. 2 No. 12 (2023): JURNAL ECONOMINA, Desember 2023
Publisher : LPPM Sekolah Tinggi Ilmu Ekonomi 45 Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/economina.v2i12.1075

Abstract

Pegawai yang berkualitas dan profesional melaksanakan tugas pemerintahan merupakan kekuatan yang memegang peranan penting bagi pemerintah daerah. Kinerja merupakan faktor yang menentukan pencapaian suatu instansi atau keberhasilan sumber daya manusianya dalam menjalankan visi dan misi instansi tersebut. Tujuan penelitian adalah untuk melihat PENGARUH GAYA KEPEMIMPINAN DAN DISIPLIN KERJA TERHADAP KINERJA PEGAWAI LPP RRI PADANG. Jenis penelitian yang digunakan adalah kualitatif dan kuantitatif. Penduduk yang digunakan dalam penelitian ini sebagian adalah pegawai negeri sipil (PNS) dan bukan pegawai negeri sipil (PBPNS) di LPP RRI Padang yang berjumlah 92 orang. Jenis datanya kualitatif dan kuantitatif. Sumber data adalah data primer dan data sekunder. Analisis data menggunakan regresi linier berganda menggunakan uji f dan t. Hasil penelitian menemukan 1) Variabel gaya kepemimpinan berpengaruh signifikan terhadap kinerja pegawai LPP RRI Padang dengan nilai sig <. 2) Variabel disiplin kerja berpengaruh signifikan terhadap kinerja pegawai LPP RRI Padang dengan nilai sig <. 3) Gaya kepemimpinan dan disiplin kerja berpengaruh signifikan terhadap kinerja pegawai LPP RRI Padang dengan nilai signifikansi 0,000 (p <0,05). Penelitian ini menunjukkan bahwa gaya kepemimpinan memiliki pengaruh terhadap kinerja karyawan, oleh karena itu instansi harus menyediakan gaya kepemimpinan yang dapat diterima oleh semua karyawan.
Co-Authors Abdul Hamid Abdul Hamid Abror Abror Ade Gusman Afifah, Pritania Alvina Wigati Amalia Martha Arwin Tanjung Aziz, Nazaruddin Badri, Juarsa Budi Setiawan Candra, MHD Julizarmi Chintya Mulyani Datus, Teos Dea Edgina Desvianey Igamawarti Devega Irman Dewi, Aminar Sutra Diki Okta Dwinasa Dinda Putri Djohannes Saputra Drevina Jenifer Lopez Dwita, Vidyarini Ekazaputri, Winda Evanita , Susi Faivadril Ugra Fajar, Revi Nur Febi Prateguh Syahputra Feja Lajmi Marahmi Fernos, Jhon Fhadell Trio Putra Fitri Mawita Hari Novrizal Putra Harmen, Andre Andhyka Harum, Beny Ilham Ramanto Irman, Devega Junita, Rani Kadek Lia Fitriani Koslendra, Endang Leni Sandra Liza Laroza Lizarti - Magdalena, Maria Maria Herlin Mario, Muhammad Arief Marlius, Doni Martha, Lidya May Yohandra Fikra Mayliza, Riri Meirina, Elsa Mijaya, Rudi Milastri Sapalakai Milastri Sapalakai Muhammad Faisal Muhammad Ricard Alzikri Nabila Maharani Ni Putu Ayu Sri Dewi Andayani Nofriyanti Nofriyanti Nora, Fitri Nova Gusmery Nova Gusmery Novrial Novrial Nurfaliza Nurfaliza Pingki Wahyuni Rahma Yosefly Rahmadhani, Neneng Ramafina, Sonya Futri Rasyim Jifni Nasri Revi Nur Fajar Rivandi, Muhammad Rizki Digo Saputra Rofika Rofika, Rofika Rudi Mijaya Saputra Zebua, Jefri Saputra, Yoki Yondika Sari, Nadya Dewinta Septia Yuvira Fitri Shany, Adira Miftah Sogiroh, Nur Ukhti Sonya Futri Ramafina Suci Kahirumi Suci Rahmadhani Sumiati Sumiati Sumiati Sumiati Sundari, Wiwit Syahputra, Febi Prateguh Tia Faulina Tomi Angrico Tusniwita Tusniwita Wardi , Yunia Wide Ivano Windy Kusumahati Wiwit Sundari Yoki Yondika Saputra Yuli Priyanti YULIA SYAFITRI Zaky Zakaria Zulvia, Dewi