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All Journal Humanis : Jurnal Pengabdian Kepada Masyarakat Syntax Literate: Jurnal Ilmiah Indonesia Jurnal Public Policy Devotion: Journal of Research and Community Service International Journal of Social Service and Research Indo-MathEdu Intellectuals Journal Sibatik Journal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Indonesian Journal of Multidisciplinary Science Jurnal Locus Penelitian dan Pengabdian ATHENA: Journal of Social Culture and Society Indonesian Journal of Advanced Research (IJAR) Jurnal Multidisiplin Indonesia Journal Of Public Policy (Social Politics) Sciences (Polisci) Asian Journal of Social and Humanities Greenation International Journal of Law and Social Sciences Jurnal Pintar Pengabdian dan Pemberdayaan Masyarakat
Heryanto, Yanto
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Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Public Health Social Sciences Veterinary Other

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Effectiveness of Public Services in the Two-Wheeled Motor Vehicle Tax Amnesty Program at the Samsat in Cirebon Regency Azahra, Diva Dwi; Heryanto, Yanto
Athena: Journal of Social, Culture and Society Vol. 4 No. 3 (2026): July 2026
Publisher : CV. Media Digital Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58905/athena.v4i3.622

Abstract

This study examines the quality of public services in the implementation of the Motor Vehicle Tax Amnesty Program at the Cirebon Regency Samsat. Using a descriptive qualitative method and collecting data through in-depth interviews with the head of the Samsat, front office service officers, and taxpayers who directly benefited from the program. The research analysis framework refers to Campbell's effectiveness theory, which covers five main dimensions: program success, target success, level of satisfaction with the program, the relationship between input and output, and overall goal achievement. The results show that the amnesty program was able to encourage public participation by serving around 8,500–9,000 taxpayers and generating additional regional revenue of approximately Rp 45–55 billion. However, the effectiveness of the program is still influenced by a number of constraints, such as limited infrastructure, relatively long waiting times, and suboptimal human resource capacity. In general, this study concludes that the tax amnesty program is quite effective in increasing tax compliance and regional revenue, but it still requires strengthening of facilities and development of human resources in order to maximize its effectiveness.
Effectiveness Service Public In Increase Child Identity Card Program at the Population Service and Civil Registration of Kuningan Regency Maharani, Liza Cristianli; Heryanto, Yanto
Athena: Journal of Social, Culture and Society Vol. 4 No. 3 (2026): July 2026
Publisher : CV. Media Digital Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58905/athena.v4i3.627

Abstract

The importance of effective public services will be discussed within the Child Identity Card (KIA) program carried out by the Population and Civil Registration Office of Kuningan Regency. The problems analyzed concern the lack of effectiveness of the provision of KIA services promptly due to the technological limitations of the system, insufficient human resources, and lack of public understanding about the need for KIA. The purpose of this research is to provide a demonstration of the effectiveness of KIA services using the method proposed by Siagian (as cited in Nashar, 2020) based on three aspects: timeliness, accuracy, and service style. These results show that the factor of time is still not fully efficient, even though there are SOPs that range from 1 hour to 24 hours, as it is still dependent on the Department of Population and Civil Registration. on changes in the SIAK system, network problems, geographic factors, and human resources. Nevertheless, when it comes to the matter of accuracy and delivery styles, one may notice some very positive aspects here, because it may include such things as comprehensive procedures for issuance, staff attitude, the utilization of digital services, and good and fair services. As a consequence, one may note that there are a lot of ways to enhance the efficiency of KIA. Thus, future research may consider public satisfaction as one of its major elements.
Co-Authors Abdul Mannan, Siti Sofiyah Alam, Aditya Purnama Amelia, Gina Angga Pirmansah, Ferdi Asmawati, Yeti Asriani, Nora Aviyanti, Salsa Billa Nur Azahra, Diva Dwi Aziza Pratiwi, Nabilla Bharoto, Raden Mahendra Haryo Buser, Buser Deden Deden, Deden Destiana, Anggie Evariana, Dian Halimatusa’Dia, Anisa Hernanda, Willi Pranata Hernawan, Deni Hidayat, Moh Taufik Hidayat, Moh. Taufik Ikrar Budi Ipik Permana Irvan, Maulana Iskandar Zulkarnaen Khaerudin Imawan Kharunnisa Nazifah, Hilda Maharani, Liza Cristianli Marbella, Breenda Mariska, Nevi Muhit, Abdul Nur Hanifah Nurhaliza, Intan Nurjannatiya, Maudy Nursahidin Pangestu Manchini, Puji Prakasa, Septian Erianto Ramdan, Abdi Ratna Malinda, Liyana Rifai, Ifan Rizki Anditiana, Agnesa Rostanti, Elena Dwi Safi'i, Muhammad syamsul Salsabila, Gina Satriani, Dina Sri Wulandari Sutarjo, Moh Suwarsono, Hendri Taufik Hidayat, Moh Widya, Widhi Yuyun Wahyuni Zafira, Nadia Lutfi