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All Journal Jurnal Ekonomi Indonesian Journal on Computing (Indo-JC) Jurnal Manajemen Indonesia AKSIOLOGIYA : Jurnal Pengabdian Kepada Masyarakat Sebatik SEIKO : Journal of Management & Business International Journal of Social Science and Business JAF- Journal of Accounting and Finance Journal of Data Science and Its Applications International Journal Of Science, Technology & Management (IJSTM) Journal of Industrial Engineering & Management Research (JIEMAR) International Journal of Social Service and Research Jurnal Ekonomi Indonesian Journal of Multidisciplinary Science Journal of Social Research Husnayain Business Review Jurnal Pengabdian Masyarakat Akademisi Asean International Journal of Business Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) INJURITY: Journal of Interdisciplinary Studies eProceedings of Management Enrichment: Journal of Multidisciplinary Research and Development Journal of Advances in Accounting, Economics, and Management Blantika : Multidisciplinary Journal International Journal of Management and Digital Business Commercium: Journal of Business and Management International Journal of Economics, Business and Innovation Research Asian Journal of Management, Entrepreneurship and Social Science Jurnal Bisnis dan Pemasaran Digital International Journal of Accounting and Management Information Systems Journal of Renewable Engineering
Dodie Tricahyono
Telkom University
Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Mechanical Engineering Public Health Social Sciences Transportation Other

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Analisis Strategi Pengembangan Korporasi PT. Snogen Indonesia Menggunakan Teori Corporate Life Cycle – Adizes Shabira, Rafa Maisa; Tricahyono, Dodie
eProceedings of Management Vol. 12 No. 5 (2025): Oktober 2025
Publisher : eProceedings of Management

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Abstract

Penelitian ini bertujuan untuk mengidentifikasi fase siklus kehidupan organisasi PT. Snogen Indonesia berdasarkan pendekatan Corporate Life Cycle (CLC) dari Ichak Adizes serta mengevaluasi keseimbangan fungsi manajerial menggunakan kerangka PAEI (Purpose, Administrator, Entrepreneur, Integrator) dan CAPI (Coalesced Authority, Power, Influence). Metode kualitatif digunakan, menggunakan alat analisis dan wawancara mendalam dari Adizes Institute. Hasil penelitian menunjukkan bahwa PT. Snogen Indonesia berada di fase adolesensi, yaitu masa transisi organisasi antara pertumbuhan dan kematangan. Fase ini ditandai dengan munculnya sistem formal namun belum sepenuhnya stabil secara budaya organisasi. Entrepreneur dan Administrator memiliki fungsi yang cukup baik, sedangkan Tujuan dan Integrator perlu diperkuat. Meskipun struktur pengambilan keputusan memiliki pembagian kekuasaan yang baik, pengaruh informal belum optimal. Penelitian ini merekomendasikan strategi penguatan budaya kerja kolaboratif, internalisasi nilai inti perusahaan, serta pelibatan lebih luas dalam pengambilan keputusan untuk mendorong perusahaan menuju fase Prime. Temuan ini diharapkan dapat menjadi acuan strategis dalam pengembangan organisasi sejenis. Kata Kunci- Corporate Life Cycle, Adizes, PAEI, CAPI, Strategi Organisasi.
Pengaruh E – Servqual Dan Kepuasan Nasabah Pengguna Mobile Banking Terhadap Loyalitas Nasabah Bank Btn Syariah Maharani, Anatasya; Tricahyono, Dodie
eProceedings of Management Vol. 12 No. 5 (2025): Oktober 2025
Publisher : eProceedings of Management

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Abstract

Penelitian ini bertujuan untuk menilai pengaruh kualitas layanan elektronik (E-SERVQUAL) dan kepuasannasabah terhadap loyalitas nasabah pada layanan mobile banking BTN Syariah. Dengan perkembangan teknologidigital, mobile banking menjadi pilihan utama untuk efisiensi dan kenyamanan transaksi perbankan. Penelitiankuantitatif ini melibatkan 100 responden pengguna aktif mobile banking BTN Syariah. E-SERVQUAL, yang meliputiefisiensi, keandalan, responsivitas, kenyamanan, keamanan, dan kemudahan, digunakan sebagai variabel independen,sementara loyalitas nasabah sebagai variabel dependen dan kepuasan nasabah sebagai mediator.Hasil penelitian menunjukkan E-SERVQUAL berpengaruh positif terhadap kepuasan nasabah, yang pada gilirannyameningkatkan loyalitas nasabah. Disarankan agar BTN Syariah terus meningkatkan kualitas layanan digital untukmemperkuat loyalitas nasabah.Kata kunci: E-SERVQUAL, kepuasan nasabah, loyalitas, mobile banking, BTN Syariah
Comparing Internal and External User Perceptions of a National Research Funding Information System (NRFIS): A Comparative Study Tricahyono, Dodie; Perdana, Triyoga Adi
International Journal of Science, Technology & Management Vol. 7 No. 1 (2026): January 2026
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v7i1.1380

Abstract

Digital transformation in the public sector requires information systems that provide consistent and equitable services to diverse stakeholder groups. A National Research Funding Information System (NRFIS) has become a strategic digital platform for managing research funding processes end-to-end across government institutions, universities, and research organizations. While previous evaluations have examined such systems using structural models, limited attention has been given to differences in perceptions between internal stakeholders and external research stakeholders. This study compares user perceptions regarding System Quality (SY), Information Quality (IQ), Service Quality (SQ), Use (UE), User Satisfaction (US), and Net Benefits (NB) between internal and external users of NRFIS. A total of 335 respondents participated, comprising 290 external stakeholders and 45 internal stakeholders. Descriptive results show that internal users consistently reported higher perceptions across all constructs: SY (4.28 vs. 3.94), IQ (4.42 vs. 3.99), SQ (4.39 vs. 3.87), UE (4.42 vs. 3.97), US (4.47 vs. 3.98), and NB (4.56 vs. 3.95). Chi-Square tests confirm statistically significant differences across all constructs (p < 0.01). Mann–Whitney U tests further validate substantial median differences (all p < 0.001). These findings demonstrate robust perception gaps between user groups, highlighting the need for improved onboarding, training, and support mechanisms for external stakeholders. This study contributes to digital governance literature by revealing structural disparities in user experience and provides policy recommendations for enhancing inclusiveness and effectiveness of NRFIS-based research funding services.
Strategy To Enhance Organizational Capability Of PT Graha Sarana Duta In Preparing Corporate Property Company's Digital Transformation Advitor Juto Kusmono; Dodie Tricahyono
International Journal of Economics, Business and Innovation Research Vol. 5 No. 01 (2026): December - January, International Journal of Economics, Business and Innovatio
Publisher : Cita konsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijebir.v5i01.2659

Abstract

Digital transformation is a strategic necessity that cannot be avoided in the era of technological disruption, including in the property sector. PT Graha Sarana Duta (GSD), a subsidiary of PT Telkom Indonesia engaged in property management, faces challenges such as uneven digitalization across directorates, limited system integration, varying levels of human resource readiness, and suboptimal infrastructure. This study aims to assess GSD’s level of digital transformation readiness using the Digital Maturity Model (DMM), identify key obstacles encountered, and formulate managerial strategies that align with the company’s business characteristics and organizational structure. This research employed a qualitative method through in-depth interviews, field observations, and document studies, involving 15 key informants from four strategic directorates: Operation, Business, Finance and Risk Management, and Planning. All informants have direct responsibilities in operations, finance, marketing, and planning processes, providing a comprehensive perspective on digital readiness across all areas. The findings indicate that GSD’s digital readiness is at an intermediate level, with several business processes already digitized, yet system integration and human resource capability enhancement remain necessary. Major challenges include limited infrastructure, resistance to the digitalization roadmap, and a lack of continuous training. Recommended strategies include strengthening digital leadership, accelerating system integration, improving competencies through structured training, and fostering a data-driven, collaborative work culture.
Strategic Formulation Towards A Prosperous Mosque : Case Study Of Izzatul Mu’minin Mosque Lembang Mohamad Fadhian Budiman; Rina Djunita Pasaribu; Mohammad Riza Sutjipto; Dodie Tricahyono
Journal of Social Research Vol. 3 No. 10 (2024): Journal of Social Research
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/josr.v3i10.2262

Abstract

The Izzatul Mu'minin Mosque (MIM) in Lembang is not solely focused on ritual worship activities but must also have a direct impact on the wider community. The prosperity of the mosque is achieved if MIM can become a center of civilization at the regional level through four aspects: worship, social, economic, education, and da'wah. This study aims to analyze the internal and external factors of MIM and formulate appropriate strategies to develop a prosperous mosque in accordance with the guidelines of the Ministry of Religious Affairs of the Republic of Indonesia and in line with the Quranic verse At-Taubah 18. A qualitative research method is used to deeply understand the mosque's context, focusing on solving actual problems that can be practically utilized. Data collection techniques include observation, interviews, and document studies. This study focuses on strategy formulation with a strategic management approach that is academically accountable and contributes to professional development as well as benefiting the wider community. Validation and credibility of the research are carried out through triangulation of methods and data sources with several informants involved in the mosque. Through the stages of the IE Matrix and SWOT Matrix, where the IE Matrix shows MIM's position in Cell 5 (Hold & Maintain), and SWOT produces strategic recommendations outlined in the QSPM for implementation. These strategies include: Increasing communication forums and making MIM a place for formal and informal deliberations; Collaborating with external communities for social activities; Digitizing the mosque with adequate technological infrastructure; Improving supporting facilities such as bathrooms and ablution places; Providing rest facilities for worshippers and tourists; Establishing a baitul mal or accountable financial body by conducting independent audits.
Analysis of Factors Affecting the Acceptance and Use of the Qlola BRI Platform Using the UTAUT Model (A Study on Non-Individual Customers at BRI Central Park Sub-Branch Office) Mas Bangkit Wira Perdana; Dodie Tricahyono
Interdiciplinary Journal and Hummanity (INJURITY) Vol. 4 No. 6 (2025): INJURITY: Journal of Interdisciplinary Studies
Publisher : Pusat Publikasi Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58631/injurity.v4i6.1446

Abstract

Digital transformation is revolutionizing global business, prompting all industries, including banking, to embrace digital technologies, with BRI leading the way through innovations like the BRI Cash Management System (CMS) to cater to evolving customer demands. This study examines the factors influencing the behavioral intention and use behavior of non-individual customers in adopting the Qlola BRI digital banking application. Using the UTAUT model, the research highlights that performance expectancy, effort expectancy, social influence, facilitating conditions, and behavioral intention significantly impact the adoption and usage of Qlola BRI. Additionally, the moderating role of user experience was found to significantly strengthen the influence of effort expectancy on behavioral intention, while weakening the effect of social influence. However, experience did not significantly moderate the relationship between facilitating conditions and use behavior. The findings suggest that companies with higher experience rely more on their own judgment rather than social influence when deciding to use digital banking technologies. This study provides valuable insights for banks and financial institutions to enhance user adoption strategies by focusing on ease of use, performance benefits, and reliable support infrastructure.
The Impact of Digital Transformation and Digital Culture on the Perceived Sustainability of Organizational Performance through Hybrid Work Effectiveness: Evidence from a Marketing Research Company (PT XYZ) Intan Rosefine; Dodie Tricahyono
Journal of Industrial Engineering & Management Research Vol. 7 No. 4 (2026): August 2026
Publisher : AGUSPATI Research Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.7777/jiemar.v7i4.727

Abstract

Abstract This study investigates the impact of digital transformation and digital culture on perceived sustainable corporate performance, specifically examining the mediating role of hybrid work effectiveness. Facing operational challenges and declining service quality, organizations must understand how to effectively execute digital strategies. A quantitative approach utilizing Partial Least Squares Structural Equation Modeling (PLS-SEM) was applied to primary data collected from 130 purposively selected employees at PT XYZ, an Indonesian marketing research firm. The findings demonstrate that digital transformation and digital culture significantly enhance hybrid work effectiveness. Crucially, the direct effect of digital culture on sustainable performance is insignificant but is fully mediated by hybrid work effectiveness, while digital transformation exhibits partial mediation. These results highlight that advanced technological infrastructure and an innovative digital mindset require a highly coordinated hybrid work system as an execution engine to secure long-term operational stability and sustainable corporate performance.
Analysis of factors influencing the adoption of MyTens application with the unified theory of acceptance and use of technology 2 (UTAUT 2) model on account managers at Telkom Indonesia Yosef Febri Wiryawan; Dodie Tricahyono; Muhammad Awaluddin
International Journal of Accounting and Management Information Systems Vol. 2 No. 2 (2024): August
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ijamis.v2i2.3229

Abstract

Purpose: To support the Five Bold Moves strategy, Telkom Indonesia launched the MyTEnS application to streamline B2B processes for Account Managers (AM). This study investigates the factors influencing MyTEnS adoption and the moderating roles of Age and Job Tenure. Research methodology: A quantitative method was employed using the extended UTAUT-2 model, incorporating Personal Innovativeness and moderation by Age and Job Tenure. A total of 129 respondents participated, and data were analyzed using SmartPLS 3.0 with path analysis. Results: Effort Expectancy, Hedonic Motivation, and Personal Innovativeness significantly influence Behavioral Intention. Facilitating Conditions and Behavioral Intention significantly affect Use Behavior. Meanwhile, Performance Expectancy, Social Influence, and Habit show no significant effect on Behavioral Intention. Moderating effects of Age and Job Tenure were significant only in the relationship between Facilitating Conditions and Behavioral Intention. Conclusions: Personal Innovativeness emerged as the strongest predictor of Behavioral Intention, followed by Hedonic Motivation and Effort Expectancy. Behavioral Intention is the most significant factor influencing actual system usage. Limitations: The study is limited by its cross-sectional design and focus on a single organization. Some hypotheses were unsupported, possibly due to limited construct measurement. Contribution: This study extends the UTAUT-2 model with new variables and offers insights into B2B technology adoption within a telecommunications context.
Strategic Outsourcing in the Digital Age: Cyber Risk Management and Operational Performance in Malaysian BPOs Ferdio Ghifary Fidhien; Dodie Tricahyono; Edi Witjara
Asean International Journal of Business Vol. 5 No. 1 (2026)
Publisher : Asosiasi Dosen Peneliti Ilmu Ekonomi dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54099/aijb.v5i1.1386

Abstract

Business Process Outsourcing (BPO) companies have become vital players in Malaysia's post-pandemic digital economy, providing critical non-core services such as technology infrastructure management, customer support, and business process administration. However, the rapid growth of BPOs has also brought increased risks related to data security, fraud, and cyber threats, raising concerns about operational performance and good corporate governance. This study investigates the combined influence of outsourcing strategy, data security, fraud risk management, and cyber threats on the operational performance of Malaysian BPO firms listed on Bursa Malaysia during the 2021–2024 period and examines the implications for good governance. A quantitative explanatory approach was employed, utilizing SEM-PLS for hypothesis testing. The findings reveal that effective outsourcing strategies, robust data security frameworks, proactive fraud risk management, and mitigation of cyber threats significantly enhance operational performance. Furthermore, improved operational performance contributes positively to the implementation of good corporate governance principles. This research provides both theoretical and practical contributions: it enriches the literature on BPO governance and operational risk in the digital era and offers strategic insights for companies and regulators aiming to enhance accountability, transparency, and resilience in outsourcing operations. The study contributes to both governance literature and practical frameworks by integrating fraud deterrence, cybersecurity, and operational performance in the BPO sector.
The Effect of Technology Absorptive Capacity and Digital Adoption on Business Performance of Msmes in Bali Province Through Business Innovation as A Mediating Variable Tangkas Gede Hary Angga Purnama Damai; Dodie Tricahyono
Enrichment: Journal of Multidisciplinary Research and Development Vol. 3 No. 10 (2026): Enrichment: Journal of Multidisciplinary Research and Development
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/enrichment.v3i10.585

Abstract

Digital transformation has emerged as a critical determinant for the sustainability of Micro, Small, and Medium Enterprises (MSMEs), particularly within tourism-centric economies such as Bali Province. This study aims to empirically analyze the influence of Technology Absorptive Capacity and Digital Adoption on MSME Business Performance, incorporating Business Innovation as a mediating variable. Employing a quantitative approach, primary data were collected from 400 MSMEs in Bali selected via simple random sampling. The data were analyzed using Structural Equation Modeling-Partial Least Square (SEM-PLS). The findings reveal that both Technology Absorptive Capacity and Digital Adoption exert a positive and significant effect on Business Performance, both directly and indirectly through Business Innovation. Notably, Digital Adoption demonstrated the strongest direct impact on performance, while Business Innovation was confirmed as a partial mediator that enhances the effect of technological capabilities on business outcomes. This study concludes that enhancing MSME performance requires not only the adoption of digital tools but also the organizational capacity to absorb technology for creating adaptive product and business model innovations.
Co-Authors Advitor Juto Kusmono Agus Salim Andi Ahmad Faisal Ajeng Amalia Andi Alfi Inayati Arliadinda Danusaputro Asyraf, Akhmad Bram Manuel Bram Manuel Cahyaputra, Muhammad Rizqy Candiwan Darmawan, Muhammad Haykal Edi Witjara Eri Hermawan Falisa, Camelia Febriana Hestika Mirandi Febriantoro, Seto Ferdiansyah, Mochamad Ryan Ferdio Ghifary Fidhien Fetty Poerwita Sary Fidhien, Ferdio Ghifary Firdausyi Aulia Nurdi Fitriah, Naila Mira HENDRATNO Hidayat, Tiara Al Haq Indra Laksana Intan Rosefine Kadir, Muhammad Idham Latifah Maharani, Anatasya Mahdi Shiddieqy Setatama Manuel, Bram manullang, Yohana Gracia Mas Bangkit Wira Perdana Moh Riza Sutjipto Mohamad Fadhian Budiman Mohamad Riza Sujipto Mohammad Riza Sutjipto Muhammad Awaluddin Muhammad Awaluddin, Muhammad Muhammad Ghaffa Rizky Nidya Dudija Noviyanti , Noviyanti Nugroho, Rifqi Dwianto Setyo Pamungkas, Satria Rayi Pawitra, Muhammad Tyas Perdana, Triyoga Adi Pradana, Mochammad Alif Ramdhan Pramudhito, Ari Pratama, Gilang Aditya Pricillia, Virjean Putri Puspita Dewi, Putri Puspita Rafly, Muhammad Akil Rahady, Peri Ricky P. Ramadhan Rina Djunita Pasaribu Rina Djunita Pasasribu Risris Rismayani, Risris Rudi Hardiansyah Saiful Amri Shabira, Rafa Maisa Soetjipto, Riza Subroto, Suryo Eri Sutisna Sutisna Tangkas Gede Hary Angga Purnama Damai Triyatno, Sunu Puguh Hayu Wardhani, Shinta Kusuma Witjara, Edi Yosef Febri Wiryawan Yosef Febri Wiryawan, Yosef Febri