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Dodie Tricahyono
Telkom University
Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Mechanical Engineering Public Health Social Sciences Transportation Other

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Strategic Outsourcing in the Digital Age: Cyber Risk Management and Operational Performance in Malaysian BPOs Fidhien, Ferdio Ghifary; Tricahyono, Dodie; Witjara, Edi
Asean International Journal of Business Vol. 5 No. 1 (2026)
Publisher : Asosiasi Dosen Peneliti Ilmu Ekonomi dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54099/aijb.v5i1.1386

Abstract

Business Process Outsourcing (BPO) companies have become vital players in Malaysia's post-pandemic digital economy, providing critical non-core services such as technology infrastructure management, customer support, and business process administration. However, the rapid growth of BPOs has also brought increased risks related to data security, fraud, and cyber threats, raising concerns about operational performance and good corporate governance. This study investigates the combined influence of outsourcing strategy, data security, fraud risk management, and cyber threats on the operational performance of Malaysian BPO firms listed on Bursa Malaysia during the 2021–2024 period and examines the implications for good governance. A quantitative explanatory approach was employed, utilizing SEM-PLS for hypothesis testing. The findings reveal that effective outsourcing strategies, robust data security frameworks, proactive fraud risk management, and mitigation of cyber threats significantly enhance operational performance. Furthermore, improved operational performance contributes positively to the implementation of good corporate governance principles. This research provides both theoretical and practical contributions: it enriches the literature on BPO governance and operational risk in the digital era and offers strategic insights for companies and regulators aiming to enhance accountability, transparency, and resilience in outsourcing operations. The study contributes to both governance literature and practical frameworks by integrating fraud deterrence, cybersecurity, and operational performance in the BPO sector.
Co-Authors Advitor Juto Kusmono Ahmad Faisal Alfi Inayati Arliadinda Danusaputro Asyraf, Akhmad Bram Manuel Bram Manuel Budiman, Mohamad Fadhian Cahyaputra, Muhammad Rizqy Candiwan Damai, Tangkas Gede Hary Angga Purnama Darmawan, Muhammad Haykal Edi Witjara Falisa, Camelia Febriana Hestika Mirandi Febriantoro, Seto Ferdiansyah, Mochamad Ryan Fetty Poerwita Sary Fidhien, Ferdio Ghifary Firdausyi Aulia Nurdi Fitriah, Naila Mira HENDRATNO Hermawan, Eri Hidayat, Tiara Al Haq Indra Laksana Kadir, Muhammad Idham Maharani, Anatasya Mahdi Shiddieqy Setatama Manuel, Bram manullang, Yohana Gracia Moh Riza Sutjipto Mohamad Riza Sujipto Mohammad Riza Sutjipto Muhammad Awaluddin, Muhammad Nidya Dudija Noviyanti , Noviyanti Nugroho, Rifqi Dwianto Setyo Pamungkas, Satria Rayi Pawitra, Muhammad Tyas Perdana, Mas Bangkit Wira Perdana, Triyoga Adi Pradana, Mochammad Alif Ramdhan Pramudhito, Ari Pratama, Gilang Aditya Pricillia, Virjean Putri Puspita Dewi, Putri Puspita Rafly, Muhammad Akil Rahady, Peri Ramadhan, Ricky P. Rina Djunita Pasaribu Rina Djunita Pasasribu Risris Rismayani, Risris Rudi Hardiansyah Saiful Amri Shabira, Rafa Maisa Soetjipto, Riza Subroto, Suryo Eri Sutisna Sutisna Triyatno, Sunu Puguh Hayu Wardhani, Shinta Kusuma Witjara, Edi Yosef Febri Wiryawan, Yosef Febri