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All Journal JUPIIS: Jurnal Pendidikan Ilmu-ilmu Sosial The Indonesian Journal of Planning and Development JPPUMA: Jurnal Ilmu Pemerintahan dan Sosial Politik Universitas Medan Area Journal of Education, Humaniora and Social Sciences (JEHSS) PERSPEKTIF SOSIOEDUKASI : JURNAL ILMIAH ILMU PENDIDIKAN DAN SOSIAL Strukturasi: Jurnal Ilmiah Magister Administrasi Publik Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Journal La Sociale International Journal of Islamic Education, Research and Multiculturalism (IJIERM) Formosa Journal of Social Sciences (FJSS) Journal of Social Interactions and Humanities (JSIH) Journal of Public Representative and Society Provision Langgas: Jurnal Studi Pembangunan IIJSE OPINI: Journal of Communication and Social Science
Maksum Syahri Lubis
Universitas Medan Area
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Analysis of Employee Performance in Improving Public Services at the Perbaungan District Office, Serdang Bedagai Regency Lubis, Muhammad Ardiansyah; Lubis, Maksum Syahri; Batubara, Beby Masitho
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 9 No 1 (2026): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v9i1.8524

Abstract

This study aims to analyze employee performance in improving public services at the Sub-District Office of Perbaungan, Serdang Bedagai Regency. The research focuses on five employee performance indicators based on T.R. Mitchell’s theory, namely: quality of work, timeliness, initiative, capability, and communication. The method used is a qualitative approach with data collection techniques including observation, in-depth interviews, and documentation. The research informants consist of the sub-district head, sub-district secretary, section heads, and members of the public as service recipients.The results of the study indicate that, in general, employee performance in delivering public services has shown significant improvement, particularly in the aspects of work quality and communication. However, challenges remain in the areas of timeliness and the use of technology in service delivery. Inhibiting factors to employee performance include limited human resources, lack of supporting facilities, and insufficient ongoing training and evaluation.
The Effectiveness of the Use of the State Civil Apparatus E-Performance System in the Staffing and Human Resource Development Agency of Serdang Bedagai District Wiradhana, Agung; Ritonga, Syafruddin; Lubis, Maksum Syahri
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 9 No 1 (2026): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v9i1.8614

Abstract

This study aims to analyze the effectiveness of using the e-performance system in improving the performance of the State Civil Apparatus (ASN) at the Serdang Bedagai Regency Personnel and Human Resources Development Agency (BKPSDM). The e-performance system is implemented as an instrument of bureaucratic reform to improve transparency, accountability, and efficiency of ASN performance assessment. The research method used is qualitative with a case study approach, involving in-depth interviews, observation, and documentation. The results showed that the implementation of e-performance has a positive impact on productivity and the quality of public services. Obstacles faced include limited technological infrastructure, resistance to change, and a lack of technical training. Recommendations include increasing technological capacity, providing ongoing training, and intensive socialization so that the system can be optimized sustainably.
Implementation of the Indonesia Pintar (PIP) Program Policy at the Syekh Abdul Halim Hasan Institute in Binjai Lubis, Muhammad Haekal; Lubis, Maksum Syahri; Batubara, Beby Masitho
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 9 No 1 (2026): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to analyze the implementation of the Indonesia Pintar Program (PIP) at the Syekh Abdul Halim Hasan Institute in Binjai City. The focus of the study is on policy implementation and factors that hinder the program. The approach used is descriptive qualitative research with data collection techniques through observation, in-depth interviews, and documentation. Research informants included the Vice Rector III, the Head of Academic Affairs, and PIP recipient students. The results of the study show that the implementation of the Indonesia Pintar Program at the Syekh Abdul Halim Hasan Institute in Binjai City has been running quite well in accordance with the guidelines of the Ministry of Religious Affairs. However, the implementation of this policy still faces obstacles in terms of socialization, delays in fund disbursement, and limitations in human resources and supporting technological facilities. Communication and coordination between institutions are crucial aspects that need to be improved. The PIP program has proven to help students from underprivileged families, but its effectiveness can still be improved through evaluation, service digitalization, and transparency of recipient data.
Co-Authors Abrar, Farhan Achmad Fahry Siregar Adam Adam Adam Adam Agnes Angelia Agusti, Rahmadina Ahmad, Kirsa Aminuyati Amru Zuhri Harahap Audia Junita Aulia Dhuhri Badawi, Faisal Baskoro Ardi Wibowo Bawamenewi, Alfred Beby Masitho Batubara budi hartono Budi Hartono Budi Hartono Budi Hartono Cahaya Cahaya Chairul Fahmi Dedy Irawadi Faisal Rahman, Faisal Febrita Rahayu Fenny Clara Saskia Manalu H. Riza Sirait Harahap, Nurmala Sari Hendra Syahputra Hendrawan, Teuku Rully Heri Kusmanto, Heri Hotma Diana Siregar Humaizi, Humaizi Husnifal Husnifal Ilham Mirzaya Putra Irwan Rifai Isnaini Isnaini Isnaini, Isnaini Izusman, Izusman Lia Siska Endang Lubis, Muhammad Ardiansyah Lubis, Muhammad Haekal Lutfi, Furqan Manik, Abidah Marlon Sihombing Marlon Sihombing Masnur Lukito Muhammad Yusran Nasution, Ikhwan Nasution, Muhammad Taufik Nina Siti S. Siregar Oriza Sativa Pahmi, Ahyar Putri Marissa Putri Mustabsirah Rudi Salam Sinaga Rusaidi Rusaidi Samosir, Herrison Yehuda Santi, Ely Sari, Cici Indah Sinaga, Antonius Sirait, Alfrida Rosalina Sirait, Riza Siti Mardiana Siti Mardiana Syafruddin Ritonga Walid Musthafa Sembiring Warjio Warjio Warjio Warjio Warjio, Warjio Wim Putra Tri Pratama S Wiradhana, Agung Zoraya Alfathin Rangkuti Zoraya Alfathin Rangkuti