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All Journal JMM (Jurnal Masyarakat Mandiri) JURNAL PENDIDIKAN TAMBUSAI Jurnal Pengabdian Masyarakat Jamak Jurnal Abdimas Mahakam Amalee: Indonesian Journal of Community Research & Engagement Management Studies and Entrepreneurship Journal (MSEJ) Community Development Journal: Jurnal Pengabdian Masyarakat Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Soso-Q : Jurnal Manajemen International Journal of Community Service & Engagement Devotion: Journal of Research and Community Service Indonesian Community Empowerment Journal Pattimura Proceeding : Conference of Science and Technology Abdimas Indonesian Journal SWARNA Media Bina Ilmiah DEVOTE: Jurnal Pengabdian Masyarakat Global Jurnal Bisnis dan Manajemen West Science Manis : Jurnal Manajemen dan Bisnis Nomico SWARNA: Jurnal Pengabdian Kepada Masyarakat KAMBOTI : Jurnal Sosial dan Humaniora
Ralahallo, Fransiska Natalia
Faculty Of Economics And Business, Universitas Pattimura, Indonesia
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Medicine & Pharmacology Physics Public Health Social Sciences Other

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Journal : Soso-Q : Jurnal Manajemen

 1 
FAKTOR YANG MEMENGARUHI PROSPEK USAHA JASA DEALER HONDA TERHADAP KINERJA KEUANGAN PADA PT. MGM DI KOTA AMBON Ronyldo Tandikura; Fransiska Natalia Ralahallo
Soso-Q : Jurnal Manajemen Vol 7, No 1 (2019)
Publisher : Fakultas Ekonomi dan Bisnis Universitas Pattimura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30598/sosoq.v7i1.982

Abstract

Building and developing the competitiveness of the company, especially in the business of selling two-wheeled motor vehicles requires a focus on customers, promoting quality, continuous innovation, prioritizing service and speed. All of them aim to create better after-sales and relationship marketing, so that the process of developing and maintaining long-term relationships with customers becomes more harmonious and eventually they will decide to repurchase or use the same services in the future.This study aims to test, first partially, the influence of Relationship Marketing Factors on Profitability; second, partially testing the effect of After Sales Service Factors on Profitability at PT. MGM in Ambon City.This research uses primary and secondary data, and the type of research used is the type of explanatory research with a quantitative approach. The method used in this study is multiple regression analysis using SPSS 20.0 computer program.The results of this study indicate that the first hypothesis is partially positive and significant between relationship marketing to the profitability of PT. MGM in Ambon City with a significance level of 0.05 and a value of Standardized Coefficients of 0.438. Furthermore, the second hypothesis shows that partially or t-test, the significance value of the after-sales service obtained is greater than the significance level of 0.05, with a negative coefficient value of 109. So it can be seen that after-sales service has no significant and negative effect on the profitability of PT. MGM in Ambon City. Keywords: Relationship Marketing Factors, After Sales Service Factors and Profitability of PT. MGM in Ambon City
ANALISIS PENGARUH TOTAL QUALITY MANAGEMEMT TERHADAP KINERJA MANAJERIAL PADA PEMUDA BAKERY AND CAKE DI KOTA AMBON Fransiska N. Ralahallo; Josia Pattipeiluhu
Soso-Q : Jurnal Manajemen Vol 5, No 1 (2017)
Publisher : Fakultas Ekonomi dan Bisnis Universitas Pattimura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30598/sosoq.v5i1.99

Abstract

This study aimed to examine the effect of the variable Total Quality Management (Customer focus, team work, continuous improvement systems and employee involvement and empowerment) to managerial performance. Samples used in this study were 38 respondents who are employees YOUTH Bakery and Cake. Model analysis used is multiple regression. Testing the quality of the data used is the validity and reliability testing. The classical assumption used is normality test, multicollinearity, and test heterokedastisitas. Testing the hypothesis is significant simultaneous test (test - F), partial significance test (t - test) and adjusted R-square. The results showed that TQM simultaneous effect on managerial performance and there is only one variable in the TQM partial effect of variable teamwork. Adjusted R-square value of 0, 156 showed that managerial performance can be explained by the focus on the customer, teamwork, berksinambungan system improvement, and employee engagement and empowerment. Keywords: Total quality managemet, Customer focus, team work, continuous improvement systems, involvement and empowerment of employees, managerial performance.
Co-Authors Abdullah Sanduan Alfons, Christwyn R Anna Valensia Christianty De Fretes Aris Firmansyah Asiani Sijabat Asiani Sijabat Astrid J.D. Siahainenia Azzahra, Rachel Fatimah Baretha M Titioka Baretha Meisar Titioka Djari, Lukman Hamsah Elna Marsye Pattinaja Fatmawati Namsa Grace Persulessy Grace Tahapary Josia Pattipeiluhu Judijanto, Loso Jupiter Dakael Dakael Latuconsina, Zainuddin Latupapua, Conchita. V. Lewaherilla, Novalien Carolina Lilian S Loppies Loppies, Liliana Sonya Loso Judijanto Mamusung, Robby Tanod Maqfirah, Poetri AL-Viany Maria J.F Esomar Martha Herlina Siahaan mayndarto, Eko Cayo Meny Huliselan Nandang Bekti Karnowati Nanere, Marthin Obet Eko Wiranto Olivia Laura Sahertian Pattinaja, Elna Marsye Patty, Meidylisa Pelupessy, Merry M. Poetri AL-Viany Maqfirah Rainier Hendrik Sitaniapessy Refo, Ignasius Samson Sudirman Regar, Erfendi Ririhatuela, Elisabeth M P Ronyldo Tandikura Roy Seleki Sherly Sherly Siahaan, Martha Herlina Siaila, Steven Tabelessy, Walter Tehuayo, Erlinda Ternate, Halima Tussaadia Tetelepta, Edward Gland Titioka, Baretha Meisar Tubalawony, Jacsy Turukay, Evracia Watumlawar, Evelin Yanti Mayasari Ginting Yanti Mayasari Ginting Yupiter Mendrofa