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All Journal JMM (Jurnal Masyarakat Mandiri) JURNAL PENDIDIKAN TAMBUSAI Jurnal Pengabdian Masyarakat Jamak Jurnal Abdimas Mahakam Amalee: Indonesian Journal of Community Research & Engagement Management Studies and Entrepreneurship Journal (MSEJ) Community Development Journal: Jurnal Pengabdian Masyarakat Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Soso-Q : Jurnal Manajemen International Journal of Community Service & Engagement Devotion: Journal of Research and Community Service Indonesian Community Empowerment Journal Pattimura Proceeding : Conference of Science and Technology Abdimas Indonesian Journal SWARNA Media Bina Ilmiah DEVOTE: Jurnal Pengabdian Masyarakat Global Jurnal Bisnis dan Manajemen West Science Manis : Jurnal Manajemen dan Bisnis Nomico SWARNA: Jurnal Pengabdian Kepada Masyarakat KAMBOTI : Jurnal Sosial dan Humaniora
Ralahallo, Fransiska Natalia
Faculty Of Economics And Business, Universitas Pattimura, Indonesia
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Journal : Manis : Jurnal Manajemen dan Bisnis

 1 
ANALISIS KENDALA-KENDALA POTENSIAL DALAM PENERAPAN TOTAL QUALITY SERVICE PADA HOTEL-HOTEL DI KOTA AMBON Jupiter Dakael Dakael; Fransiska N. Ralahallo
Manis: Jurnal Manajemen dan Bisnis Vol 1 No 1 (2017): MANIS : Jurnal Manajemen dan Bisnis
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Pattimura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30598/manis.1.1.9-18

Abstract

The success of the competent hospitality is very dependent on how the hotelcan provide satisfaction to customers through the creation of quality services.Many companies have gained success because of applying the principles ofquality management. Total Quality Services (TQS) the principles of qualitymanagement services that can be used as strategic tools for the hospitality in orderto improve the quality of services. TQS application in order to obtain success,hospitality should be able to identify the constraints that exist.This study aimed to determine the potential constraints in theimplementation of TQS in hospitality. The study also examined potentialdifferences in the application of the constraints TQS between star hotels inAmbon. The instrument used in this study is a research instrument used inprevious research by Ngai and Cheng. Respondents are managers and supervisorswithin the scope of hospitality in Ambon.From the research results can be seen that out of the 17 indicators used inthis study there are four indicators expressed not as a potential obstacle to theapplication of TQS hotels in the city of Ambon. For an indicator to-1 that is aboutcultural change (variable labor and culture), the indicator for-5 on the knowledgeand understanding of the quality management system, the indicator for-7 ontraining and education quality, and indicators for-9 on the development of qualitymeasurement, The third indicator is part of the variable infrastructure factors.There are differences in potential constraints faced by each hotel in the city ofAmbon. In the first five-star hotel there are 15 potential obstacle is encountered,the 2-star hotel are 5 known obstacles, this 3-star hotel is only one obstacle courseand for the 4 and 5 star hotels do not have a potential obstacle to implementingTQS.
PENGARUH BUDAYA ORGANISASI DAN KETERLIBATAN KERJA TERHADAP KINERJA PEGAWAI DENGAN KOMITMEN ORGANISASIONAL SEBAGAI VARIABEL INTERVENING Yanti Mayasari Ginting; Sherly Sherly; Fransiska Natalia Ralahallo; Yupiter Mendrofa; Nandang Bekti Karnowati
Manis: Jurnal Manajemen dan Bisnis Vol 5 No 2 (2022): MANIS : Jurnal Manajemen dan Bisnis
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Pattimura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30598/manis.5.2.49-62

Abstract

The results of this study indicate that (1) Organizational culture has a positive and significant effect on employee performance (2) work involvement has a positive and significant effect on organizational commitment (3) Organizational culture has a positive and significant effect on employye performance (4) Work involvement has no effect on employye performance (5) Organizational commitment has a positive and significant effect on performance (6) Organizational commitment mediates the relationship between organizational culture and employye performance (7) Organizational commitment mediates the relationship between job involvement and employee performance
Co-Authors Abdullah Sanduan Alfons, Christwyn R Anna Valensia Christianty De Fretes Aris Firmansyah Asiani Sijabat Asiani Sijabat Astrid J.D. Siahainenia Azzahra, Rachel Fatimah Baretha M Titioka Baretha Meisar Titioka Djari, Lukman Hamsah Elna Marsye Pattinaja Fatmawati Namsa Grace Persulessy Grace Tahapary Josia Pattipeiluhu Judijanto, Loso Jupiter Dakael Dakael Latuconsina, Zainuddin Latupapua, Conchita. V. Lewaherilla, Novalien Carolina Lilian S Loppies Loppies, Liliana Sonya Loso Judijanto Mamusung, Robby Tanod Maqfirah, Poetri AL-Viany Maria J.F Esomar Martha Herlina Siahaan mayndarto, Eko Cayo Meny Huliselan Nandang Bekti Karnowati Nanere, Marthin Obet Eko Wiranto Olivia Laura Sahertian Pattinaja, Elna Marsye Patty, Meidylisa Pelupessy, Merry M. Poetri AL-Viany Maqfirah Rainier Hendrik Sitaniapessy Refo, Ignasius Samson Sudirman Regar, Erfendi Ririhatuela, Elisabeth M P Ronyldo Tandikura Roy Seleki Sherly Sherly Siahaan, Martha Herlina Siaila, Steven Tabelessy, Walter Tehuayo, Erlinda Ternate, Halima Tussaadia Tetelepta, Edward Gland Titioka, Baretha Meisar Tubalawony, Jacsy Turukay, Evracia Watumlawar, Evelin Yanti Mayasari Ginting Yanti Mayasari Ginting Yupiter Mendrofa