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All Journal Awang Long Law Review Menara: Jurnal Teknik Sipil SEAGRI AL-ISHLAH: Jurnal Pendidikan Islam Edukimbiosis: Jurnal Pendidikan IPA JSE: Jurnal Sharia Economica Jurnal Ilmiah Ekonomi dan Manajemen INTERNATIONAL JOURNAL OF SOCIETY REVIEWS (INJOSER) Sawerigading Law Journal Journal of Sciencce Technology and Visual Culture International Journal of Education, Vocational and Social Science Dialektika : Jurnal Pendidikan Agama Islam Jurnal Asosiasi Pengajar Hukum Tata Negara Hukum Administrasi Negara
Ali Rahman
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Journal : Awang Long Law Review

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ANALYSIS OF A GOOD GOVERNANCE-BASED PUBLIC COMPLAINT SYSTEM: A NORMATIVE-EMPIRICAL APPROACH TO REALIZE INCLUSIVE AND ACCOUNTABLE JUDICIAL SERVICES Khaerulnisa; Ali Rahman
Awang Long Law Review Vol. 8 No. 1 (2025): Awang Long Law Review
Publisher : Sekolah Tinggi Ilmu Hukum Awang Long

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56301/awl.v8i1.1808

Abstract

Public service in the judicial sector is a key indicator of state accountability as well as a reflection of public trust in legal institutions. However, the complaint system at the Makassar District Court still faces various normative and structural obstacles that hinder the realization of good governance principles. This study aims to analyze the effectiveness of the public complaint system within the judiciary and to identify the barriers that emerge in its implementation. The research employs a normative-empirical approach, combining legal analysis of public service regulations with field observations through interviews, documentation, and case studies. The findings reveal that although several digital innovations have been introduced, such as e-Court, SIPP, and e-Berpadu, the complaint system has not yet fully ensured transparency, accountability, and equal access for all justice seekers. The main challenges include regulatory harmonization, limited human resource capacity, cultural resistance, inadequate infrastructure, and fragmented complaint channels that lack integration. These results highlight the need for a policy model that integrates top-down regulations with bottom-up community participation, in order to create an inclusive, transparent, and accountable complaint mechanism in line with the principles of good governance.
Co-Authors Abd. Halik Abdul Halik Alio jasipto aniati Aniati Aniati Arief, Muhammad Zaini Arif Saefudin Azizah, Wafiq Azizah Kadir Bambang Siswadi Damar Kusumanto Daryati Sr Dasep Supriatna Dedy Ari Nugroho Evina Aura Exa Putri Firmansyah Gina Bachtiar Hamdana Hamdanah Said Hartono Tasir Irwanto Herdah Herdah Imran Eka Saputra Khaerulnisa Marzuki Marzuki Masyhuri Masyhuri Mia Aina Muhammad Ahsan Muhammad Ahsan Ahsan Muhammad Alwi Muhammad Isra Muslimah Muslimah Nursetyo C Rachmi Afriani Rahmi Simon Heru Prassetyo Sitti Nadirah Yefri Joni