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All Journal Jurnal Manajemen Pelayanan Publik Jurnal Mantik International Journal of Economics Development Research (IJEDR) Publica: Jurnal Pemikiran Administrasi Negara Community Development Journal: Jurnal Pengabdian Masyarakat JURPIKAT (Jurnal Pengabdian Kepada Masyarakat) Jurnal Kewarganegaraan Sawala : Jurnal pengabdian Masyarakat Pembangunan Sosial, Desa dan Masyarakat International Journal of Engineering, Science and Information Technology Kontigensi: Jurnal Ilmiah Manajemen Jurnal Ekonomi Jurnal DIALEKTIKA : Jurnal Ilmu Sosial International Journal Administration, Business & Organization JURNAL EKONOMI BISNIS DAN MANAJEMEN (EKO-BISMA) Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Journal of Islamic Economics and Business LOKATARA SARASWATI KarismaPro Jurnal Pengabdian Kepada Masyarakat Babakti Public Service And Governance Journal International Journal of Economics, Commerce, and Management Indonesian Journal of Strategic Management (IJSM) BHAKTI JIVANA
Turyandi, Itto
Program Studi Manajemen, Fakultas Ekonomi Universitas Al-Ghifari
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Journal : KarismaPro

 1 
Pengaruh Kualitas Pelayanan Jasa Perbankan Terhadap Loyalitas Nasabah Bank BJB Pada Kantor Cabang Pembantu Ujung Berung Itto Turyandi
KarismaPro Vol 10, No 2 (2019): KarismaPro
Publisher : Program Studi Manajemen, Universitas Al Ghifari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53675/karismapro.v1i2.69

Abstract

Emulation in the existing banking world is very tightening, and with condition of market where consumer or in this case is client has some banking service choices which will be applied, this thing will make transfer of client becomes increasingly as usual out of one banks to bank the other. For the purpose is required hard work in maintaining client loyality, one of its way is by giving quality of banking service activities as good as possibly. Bank Jabar Banten (Bank BJB) be an bank institute owned by the Government of West Java and Banten which now becomes bank having scale national. In facing emulation in this banking world always does improvement of quality of banking service activities, peculiarly from tangible, empathy, reliability, responsiveness, until quality of service activities passed to client.This research aim to study influence quality of banking service activities to client loyality at Bank BJB assistant office of branch Ujung Berung. Variable involved in by this research consisted of independent variable that is quality of banking service activities (X) and its the dependent variables is client loyality (Y). Method applied is survey where information from respondent is collected direct inly place of case systematically, as a mean to knows and forecasts some behaviour aspects from the population. As for research type done is descriptive and verifikatif.Result of this research known that contribution joinly client loyality to quality of banking service activities from result of coefficient of determination has influence equal to 74.8% and 25.2% influenced by other factor of which is not discussed in this research. As for sub-variabel pawn quality of banking service activities has biggest influence to client loyality, and sub-variabel direct proof has smallest influence to client loyality. Based on result of research as a whole, inferential that quality of banking service activities of influential positive and strong to client loyality Bank BJB assistant office of branch Ujung Berung. This thing is because of client in general feels quality of banking service activities given Bank BJB have been maximum and good.
PENGARUH KINERJA DAN KUALITAS PELAYANAN TERHADAP CITRA PERUSAHAAN PADA BRI CABANG GARUT Itto Turyandi
KarismaPro Vol 11, No 1 (2020): KarismaPro
Publisher : Program Studi Manajemen, Universitas Al Ghifari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53675/karismapro.v1i22.232

Abstract

BRI branch Garut is a company engaged in services are always required to provide quality service to its customers. Dimensions of service quality such as: physical evidence, reliability, responsiveness, assurance, and empathy should always be implemented optimally in order to create a positive corporate image in the eyes of the customer as a positive corporate image will have an impact on customer perception of the BRI branch Garut.The purpose of this study was to determine the performance quality of service at the BRI branch Garut, to determine the image of the company at the BRI Branch Garut and to determine how much influence the performance quality of service to the company's image on the Index.php BRI Branch. The method used in this research is descriptive and verification methods. Descriptive study conducted to obtain an overview of the performance of service quality and corporate image. While the verification study conducted to determine the relationship between variables through statistical calculations. Data obtained by the preparation of thesis literature study, interviews, observation and questionnaires and use formulas to analyze data and Spearman rank assisted by SPSS 11.0 for windows. The survey sampled 100 respondents with an error level of 10%. Based on the results of this research is that the correlation between the performance levels of service quality relationship with the company image shows both the strength and direction of variables. influence the performance of quality of service to the company's image by 60.84%, while the remaining 39.16% is influenced by other factors, such as customer satisfaction and customer loyalty. That is, the better the performance of quality of service provided, the better the image of the company at the BRI branch Garut
Mutu Pendidikan dipengaruhi signifikan oleh Kurikulum dan Bahan Ajar (studi di Sekolah Polisi Negara Polda Jawa Barat) Itto Turyandi
KarismaPro Vol 12, No 1 (2021): KarismaPro
Publisher : Program Studi Manajemen, Universitas Al Ghifari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53675/karismapro.v2i1.72

Abstract

The quality of education in the West Java Police State Police School is still low, it is presumably caused by the application and update the curriculum and teaching materials that have not been optimal. Based on the above, the researcher conducting research on aspects that affect the quality of education, especially from the aspect of curriculum and teaching materials.The methodology used is descriptive verification by using the technique of path analysis (path analysis) in order to know the effect of direct and indirect influence to get the coefficient of determination.The results showed that the quality of education in the West Java Police State Police School is directly affected by the curriculum of 18.83% and is affected by the indirect influence of 10.75%, as well as that quality of education is affected directly by the teaching materials by 16.81% so total effect determination coefficient of 57.14%.The conclusion of this study that the quality of education in the West Java Police State Police School is influenced by the curriculum and teaching materials, and influenced by other educational components that are
OPTIMALISASI PRODUKTIVITAS KERJA MELALUI PENINGKATAN PELATIHAN DAN PENGEMBANGAN PEGAWAI Itto Turyandi Turyandi
KarismaPro Vol 12, No 2 (2021): KarismaPro
Publisher : Program Studi Manajemen, Universitas Al Ghifari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53675/karismapro.v12i2.503

Abstract

The problem statement in this research is work productivity at PT. Pragata Makmur Persada, based on initial observations, is suspected to be caused by the lack of optimal employee training and development programs, so the researchers conducted research using quantitative methods, with a correlation approach and testing the effect of data analysis using descriptive analysis and path analysis. The results showed that employee training was included in the very good category with an average dimension score of 184. Employee development was included in the very good category with an average dimension score of 189. Employee productivity at PT. Pragata Makmur Persada is included in the very good category with an average score of 189. Research also proves that work productivity is influenced by an increase in employee training and development by 80.2%. Partially the increase in training affects the work productivity of employees by 32.75%. And employee development affects work productivity at PT. Pragata Makmur Persada by 47.46%. The conclusion shows that increased training affects employee work productivity quite significantly, and employee development affects work productivity very significantly at PT. Pragata Makmur Persada. Kata Kunci:  Pelatihan, Pengembangan dan Produktivitas Kinerja
THE IMPACT OF WORK-LIFE BALANCE AND WORKLOAD ON EMPLOYEE PRODUCTIVITY: EVIDENCE FROM JNE EXPRESS COMPANY INDONESIA Fithri, Aliya Maulidya; Turyandi, Itto; Triaji, Ermi
KarismaPro Vol 16, No 01 (2025): Karismapro
Publisher : Program Studi Manajemen, Universitas Al Ghifari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53675/karismapro.v16i01.1676

Abstract

Work-life balance and workload management have emerged as critical factors influencing employee productivity in the modern logistics industry. This study examined the effects of work-life balance and workload on employee productivity at JNE Express Company's Gedebage branch in Bandung, Indonesia. A quantitative approach utilizing path analysis was employed with 175 employees selected through proportionate random sampling from a population of 310 workers. Data collection employed validated questionnaires measuring work-life balance dimensions including work interference with personal life, personal life interference with work, personal life enhancement of work, and work enhancement of personal life. Workload was assessed through job conditions, working time utilization, and target achievement dimensions. Employee productivity was evaluated across five dimensions: resource utilization efficiency, work quality, planning and management effectiveness, innovation and development, and work-life balance maintenance. Path analysis revealed that work-life balance demonstrated a significant positive effect on employee productivity (β = 0.466, p 0.001) with a total influence of 35.52%. Workload similarly showed significant positive effects on productivity (β = 0.456, p 0.001) contributing 34.6% to overall productivity variance. The combined model explained 70.1% of productivity variance (R² = 0.701), indicating strong predictive validity. These findings suggest that effective work-life balance policies and optimal workload distribution represent strategic human resource management interventions for enhancing organizational performance in logistics operations. The research contributes empirical evidence supporting the positive relationship between work-life balance, workload management, and productivity outcomes in Indonesian logistics contexts.
Co-Authors Abd Aziz, Mohd Kasturi Nor Abdul Malik Rahman Kasim Abdurrahman Sadikin Ansari Ansari Arvan Putra Maulana S Arwin Arwin Baehaqi Daffa Alrafi Hakim Dea Dora Rori M Dede Yusuf Maulana Deden Suherman, Usep Dela Nawa Aprilianti Dikky Bagja A.R Dyah Bayu Framesthi Dzulfiqar, Irfan Dzysmi Nurani Fatimah1 Ermi Triaji Eva Solina Gultom Fithri, Aliya Maulidya Fitria Wati Gunardi Haryati, Risna Hefri Yodiansyah Helmi Ali Husaini Husaini Hutahaean, Limbert Imas Sumiati . Indradewa, Rhian Isna Nurlatifah Iwan Ardiansyah Jariah, Hairun kesumah, priatna Kraugusteeliana Kraugusteeliana Kushariyadi Kushariyadi Kusumah, Raden Minda Lestari, Neni Sri Maisa Nidalatifah Mesri Welhelmina Nisriani Manafe Misidawati, Dwi Novaria Muhamad Risal Tawil Muhammad Al Mighwar Muhammad Azis Pasha N Muhammad Rafi S Muhammad Zakaria Mulyati, Yuyun Naffa Nafilatul I Putri Kirani, Delia Regi Anggara Rizky Zakaria Sakinah, R. Myrna N Shofwani, Siti Aniqoh Sihombing, Dina Agnesia Silvi Adriyani W Siti Zahrotul M Susi Sulistia Veranita, Mira WAHYUDI Wahyudi Wahyudi Wahyudi Wahyudi Wirahadi, Umar Yundha Destianty Yustiar Ma'ani YUSUF, RAMAYANI Zulkifli Zulkifli