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All Journal Intuisi Dinamisia: Jurnal Pengabdian Kepada Masyarakat Philanthropy: Journal of Psychology GUIDENA: Jurnal Ilmu Pendidikan, Psikologi, Bimbingan dan Konseling Kumawula: Jurnal Pengabdian Kepada Masyarakat Abdimas: Jurnal Pengabdian Masyarakat Universitas Merdeka Malang Community Development Journal: Jurnal Pengabdian Masyarakat Community Empowerment Prosiding Seminar Nasional Program Pengabdian Masyarakat Tematik Darma Diksani: Jurnal Pengabdian Ilmu Pendidikan, Sosial, dan Humaniora
Pundani Eki Pratiwi
Universitas Negeri Semarang
Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Medicine & Pharmacology Public Health Social Sciences Other

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Turnover Intention pada Karyawan Generasi Z di Industri Ritel Jabodetabek: Peran Burnout dan Work-Life Balance Nurbaiti Junita Ardiani; Pundani Eki Pratiwi
GUIDENA: Jurnal Ilmu Pendidikan, Psikologi, Bimbingan dan Konseling Vol. 16 No. 2 (2026)
Publisher : Universitas Muhammadiyah Metro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24127/gdn.v16i2.16169

Abstract

High employee turnover rates in the retail industry present a significant challenge to company sustainability, particularly as Generation Z continues to become a more dominant workforce. The retail industry is important to study because it is characterized by a fast-paced, dynamic work environment that demands a high level of responsiveness to customer needs, often resulting in employees facing ongoing work pressure. The uniqueness of retail employee work behavior lies in the need to remain responsive and provide optimal service within a busy and often unpredictable work schedule. This situation has the potential to lead to excessive workload, physical and emotional exhaustion known as burnout, and difficulty balancing work and personal life. This study examines the impact of burnout and work-life balance on turnover intention among Generation Z employees in the Jabodetabek retail sector. It adopts a quantitative approach, utilizing a survey method and a correlational design. The population includes Generation Z retail workers in Jabodetabek, selected through purposive sampling. Data were gathered online via questionnaires and involved 185 respondents fitting the criteria. Analysis employed Structural Equation Modeling based on Partial Least Squares (SEM-PLS). Results indicated that burnout had a positively impacts turnover intention, while work-life balance negatively influences. Both burnout and work-life balance were proven to be significant predictors of turnover intention among Generation Z employees in the retail industry. The findings of this study have implications for retail companies to focus more on workload management and work-life balance policies in order to reduce turnover intention levels, as well as contribute to the development of industrial and organizational psychology studies related to the work characteristics of Generation Z.
Peran Quality of Work Life terhadap Turnover Intention pada Karyawan Generasi Z di Startup Okta Trianda; Pundani Eki Pratiwi
GUIDENA: Jurnal Ilmu Pendidikan, Psikologi, Bimbingan dan Konseling Vol. 16 No. 2 (2026)
Publisher : Universitas Muhammadiyah Metro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24127/gdn.v16i2.16276

Abstract

Turnover intention among Generation Z employees has become an increasingly critical phenomenon, especially given the fast-paced work dynamics and high job demands in startup companies. This study aims to examine the role of quality of work life in influencing turnover intention among Generation Z employees in Indonesian startups. Employing a quantitative correlational associative design, the research involved 335 participants selected through purposive sampling. Participants were employees aged 18–28 years, working in startups in Indonesia with a minimum tenure of six months. Data were collected using the Quality of Working Life (QWL) Scale and the Turnover Intention Scale (TIS-6). Data analysis was conducted using simple linear regression with JAMOVI 2.3.28 software. The findings indicate that quality of work life significantly affects turnover intention among Generation Z employees in startups. Among the dimensions assessed, competency development scored the highest mean, while work and non-work life balance scored the lowest. Although the contribution of quality of work life to turnover intention was moderate (R² = 0.139), these results highlight the important role of quality of work life in reducing turnover intention in this demographic and context. Practically, startup companies are advised to focus on enhancing aspects of quality of work life, particularly work and non-work life balance, as a strategic measure to mitigate turnover intention among Generation Z employees.
Co-Authors Aldina Eka Andriani Andarini Permata Cahyaningtyas Andy Moorad Oesman Anna Dian Savitri Arinto, Bayu Bayu Wiratama, Bayu Bogy Febriatmoko Dany Buyung Yudha Prasetya Dewi Puspita Sari Faiz Fatihul Alwan Fatma Kusuma Mahanani, Fatma Kusuma Febriyanti, Efi Gusti Yuli Asih Gusti Yuli Asih Indra Simanungkalit Indra Simanungkalit Irawan, Markus Nanang Kimmy Katkar Krisnawati, Rifqi Nurrahma Markus Nanang Irawan Budi Susilo Nurbaiti Junita Ardiani Okta Trianda Pradipta Christy Pratiwi Purwaningtyastuti tyastuti, Purwaningtyastuti Rahmawaty, Anik Siti Nuzulia Sugiyarta Stanislaus, Sugiyarta Sukma Adi Galuh Amawidyati sunahrowi sunahrowi Talitha Lintang Pertiwi Umi Farida Febriani Wardhana, Deo Dwi Kusuma Yudi Kurniawan Yudi Kurniawan