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GINTING, SELAMAT
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Analysis of Customer Satisfaction of Mayasari Bakti Buses in Jabodetabek Samaatan, Nuriyati; Ginting, Selamat; Robingah; Firmansyah, Jun; Saputra, Haryo Bimo
Siber Journal of Advanced Multidisciplinary Vol. 3 No. 2 (2025): (SJAM) Siber Journal of Advanced Multidisciplinary (July - September 2025)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sjam.v3i2.533

Abstract

This research aims to analyze the influence of public relations as variable X1, service quality as variable X2, and customer satisfaction as variable Y on cosumers of Mayasari Bakti bus in Jabodetabek. This is quantitative research using probability sampling, specifically purposive sampling. Determination of margin of error using the Slovin formula with a margin of error of 10% and 100 respondents. Data was analyzed using SPSS. The margin of error was determined using the Slovin formula with a 10% error rate and 100 respondents. Data were analyzed using SPSS. The research found that the influence of Public Relations on customer satisfaction of Mayasari Bakti transportation services is 0.811, indicating that variable X1 influences customer satisfaction with Mayasari Bakti Bus services. Service Quality as variable X2 yields a value of 0.886, and the Information Needs variable yields a value of 0.879. It can be concluded that both variables X1 and X2 influence variable Y.
ANALISIS PERBANDINGAN TINGKAT KEPUASAN PASIEN POLI GIGI ANTARA LAYANAN APLIKASI MOBILE JKN ON SITE PADA PESERTA BPJS KESEHATAN DI RSU BUNDA THAMRIN MEDAN DENGAN METODE SURVQUAL (SERVICE QUALITY) Marzuki, Marzuki; Zulfa, Andria; Ginting, Selamat
Jurnal Kajian Kesehatan Masyarakat Vol 6 No 1 (2025): Jurnal Kajian Kesehatan Masyarakat (JK2M)
Publisher : Fakultas Kesehatan Masyarakat, Institut Kesehatan Deli Husada Deli Tua

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36656/jk2m.v6i1.2609

Abstract

Bunda Thamrin General Hospital, Medan, is a type C private hospital that offers various types of care, including dental care. In the digital era, the Mobile JKN application was introduced to simplify the registration and patient care process. However, many patients still experience difficulties using it. This study aims to analyze the comparison of patient satisfaction levels between the Mobile JKN application and the on-site service at Bunda Thamrin General Hospital, Medan, using the SERVQUAL approach, which encompasses five dimensions: Tangibles, Reliability, Responsiveness, Assurance, and Empathy. This study used a quantitative approach with a survey method and a purposive sampling technique. The sample consisted of 56 respondents, namely BPJS dental care patients who registered through Mobile JKN and on-site. Data analysis was performed using a bivariate statistical test, with a significance value of p < 0.05 as an indicator of significant differences between services. The results showed that overall satisfaction levels were higher among users of the Mobile JKN service (mean = 0.70) compared to users of the on-site service (mean = 0.14), with a p = 0.000. The dimensions of Reliability, Responsiveness, Assurance, and Empathy showed significant differences favoring Mobile JKN. However, no significant difference was found in the Tangibles aspect (p = 0.173), indicating that ease of access remains a challenge for both services. It can be concluded that Mobile JKN provides a more satisfactory service overall than On-Site, particularly in terms of trustworthiness, response speed, security, and empathy for patients.
EFFECT OF HESPERETIN TREATMENT ON BLOOD GLUCOSE LEVEL, SPERMATOZOA QUALITY, AND SPERMATOZOA QUANTITY IN ALLOXAN-INDUCED DIABETIC MICE Nerdy, Nerdy; Meliala, Linta; Barus, Bunga Rimta; Lestari, Puji; Ginting, Selamat; Ariani, Peny; Mierza, Vriezka; Bakri, Tedy Kurniawan
Jurnal Kedokteran Hewan Vol 15, No 1 (2021): March
Publisher : Universitas Syiah Kuala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21157/j.ked.hewan.v15i1.18406

Abstract

Male infertility has occurred rapidly in the last few decades, primarily in developing countries. An antioxidant, hesperetin is a flavonoid that is found in abundance in orange peels. The aims of this research were to determine the effect of hesperetin on blood sugar levels, spermatozoaquality, and spermatozoa quantity. The research structure included induction of diabetes mellitus and treatment for 8 weeks, followed bydetermination of blood sugar levels, spermatozoa quality, and spermatozoa quantity. Hesperetin has the ability to restore blood sugar levels, spermatozoa quantity, seminiferous tubules diameter, and testicular weight, volume, and germinal epithelial layer thickness with significant difference from the normal control group. Hesperetin did not fully restore spermatozoa motility, viability, and morphology with significant difference from the normal control group, nor from the positive control group. However, overall, hesperetin decreased blood glucose levels, increased spermatozoa quantity, and improved the spermatozoa quality in alloxan-induced diabetes mellitus mice. Dose-dependent activity was observed with the optimum dose at 200 mg/kg body weight.
ANALISIS FAKTOR RISIKO SUMBER BAHAYA ERGONOMI TERHADAP KELUHAN GANGGUAN OTOT RANGKA EKSTREMITAS ATAS PADA PEMANEN KELAPA SAWIT DI PT RAP KALIMANTAN BARAT TAHUN 2024 ginting, selamat; maturi, herlina J-El; andriyani, zarah beti
Deli Medical and Health Science Journal Vol 2 No 2 (2025): Deli Medical And Health Science Journal (JDMHC)
Publisher : Fakultas Kedokteran, Institut Kesehatan Deli Husada Deli Tua

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36656/jdmhc.v2i2.2384

Abstract

Based on data from the United States Department of Labor (Accidents Facts) spinal cord injuries are one of the most common workplace accidents (22%) of all workplace accidents that occur and require the most. Of all work accidents that occur and require the most medical expenses. Complaints of Skeletal Muscle Disorders (musculoscletal) are generally in the form of pain, injury, or abnormalities in the skeletal muscular system, including nerve tissue, tendons, ligaments, muscles or joints.The type of research used is quantitative research with Cross Sectional research design. The sample in this study is the entire number of employees of PT RAP with a sample of 43 The bivariate analysis in this study is the chi square test, and the multivariate analysis uses multiple regression tests. There is a relationship between age p=0.010, work period p=0.000, work duration p=0.0001, work load p=0.001, and posture risk p=0.000, with complaints of upper extremity musculoskeletal disorders in oil palm harvesters. Multiple regression test analysis showed that body posture was p = 0.000, OR 0.005 5, CI = 0.000-0.066, which means that body posture was 0.5 times related to complaints of upper extremity musculoskeletal disorders in oil palm harvesters at PT. RAP. It is expected that the company can provide socialization to workers with the theme of occupational disease hazards and their control, so that workers can be more careful when working to avoid complaints of upper extremity skletal muscle disorders due to occupational risks.
HUBUNGAN BEBAN KERJA DENGAN STRESS KERJA PADA PERAWAT DI RUMAH SAKIT HJ BUNDA HALIMAH BATAM TAHUN 2024 kasim, felix; ginting, selamat; Ardha, Frizchilya
Deli Medical and Health Science Journal Vol 2 No 2 (2025): Deli Medical And Health Science Journal (JDMHC)
Publisher : Fakultas Kedokteran, Institut Kesehatan Deli Husada Deli Tua

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36656/jdmhc.v2i2.2385

Abstract

The workload of nurses in hospitals is affected by the type of case severity, the degree of patient dependence and the number of cases. The higher standard of health services in the modern era has had an impact on increasing the psychological workload of medical personnel in hospitals. The Excessive psychological workload can result in stress, physical and psychological fatigue, and decreased performance and productivity.The type of the research used is quantitative research with a Cross-Sectional approach or research that aims to determine the relationship between workload and work stress in nurses at HJ Hospital Bunda Halimah Batam in 2024. The population in the research is all nurses at the HJ Hospital. Bunda Halimah Batam Hospital. The selection of samples in this study was carried out using the Slovin formula so that 38 respondents were obtained.Based on the results of statistical tests using chi-square, it was obtained that there was a workload relationship based on physical aspects with work stress obtained a p value of 0.027, then there was a relationship between workload based on psychological aspects with work stress obtained a p value of 0.046, and there was a workload relationship based on time aspects with work stress obtained a p value of 0.029. In the multivariate analysis, it was found that the physical aspect variable in the workload was the most influential variable in work stress 8,643 times Expected to HJ Hospital Bunda Halimah Batam to increase the number of nurses who are balanced with the number of patients entering or vice versa by increasing skills and responsibilities, it is hoped that with more skills, many tasks are not a burden for them.
Co-Authors Alprindo Sembiring Meliala Alwi, Fahrizal Andria Zulfa andriyani, zarah beti Ardha, Frizchilya Ariani, Peny Aritonang, Silvia BAKRI, TEDY KURNIAWAN Barus, Bunga Rimta Batubara, Saiful Batubara, Syaiful Bunga Mari Sembiring Dayeng, Adek Novita Elmina Tampubolon Felix Kasim Firmansyah, Jun Girsang, Rostiodertina Handayani, Shintya Hariati Hariati Herlina J. EL- Matury Jon Piter Sinaga, Jon Piter Julike, Katarina Krisna, Putri malau, pitto Maryati Maryati Marzuki Marzuki maturi, herlina J-El Meliala, Linta Mierza, Vriezka Nerdy, Nerdy Nuriyati Samatan PUJI LESTARI Purba, Amril Putra, Erizal Salam Rasninta Devi Ansela Robingah Samaatan, Nuriyati Saputra, Haryo Bimo Sari, Husna Sari, Nur Mala Sinaga, Gunawan Parlindungan Sitio, Sri Sudewi Sitorus, Friska Ernita Tyaga, Rianisa Shafira Yuri Alfrin Aladdin, Yuri Alfrin