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All Journal Dinasti International Journal of Management Science Aviasi : Jurnal Ilmiah Kedirgantaraan International Journal of Engineering, Science and Information Technology Jurnal Pengabdian Kolaborasi dan Inovasi IPTEKS West Science Interdisciplinary Studies Jurnal Inovatif : Inovasi Teknologi Informasi dan Informatika Journal of Information System, Technology and Engineering West Science Interdisciplinary Studies West Science Social and Humanities Studies Siber Journal of Advanced Multidisciplinary
Setiadi, Bekti
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Journal : Journal of Information System, Technology and Engineering

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The Influence of System Quality, User Satisfaction and Effort Expectancy on User Adoption of Information Systems of Mobile Banking Users Setiadi, Bekti; Apramilda, Riesna; Syahviyar, Mirza; Mustafa, Fahrina; Violin, Vivid; Latief, Yanuar
Journal of Information System, Technology and Engineering Vol. 3 No. 4 (2025): JISTE
Publisher : Yayasan Gema Bina Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61487/jiste.v3i4.207

Abstract

This research proposes to evaluate the effect of system quality, user satisfaction, and effort expectancy on information systems user adoption among Indonesian mobile banking consumers. The​‍​‌‍​‍‌ research method employed was quantitative, involving a survey of 200 respondents who are mobile banking users and belong to different banking institutions. The sampling strategy used was purposive sampling based on the criteria of active users who have been using digital banking services for at least six months. Data analysis was done using multiple linear regression at a 0.05 significance level. The findings revealed that all the independent variables had a positive and significant influence on the dependent variable. System quality increases trust and effectiveness of use, user satisfaction leads to user loyalty, and effort expectancy makes the adoption of digital technology easier. Theoretically, the study extends the conversation of the DeLone and McLean Information Systems Success Model and UTAUT in digital banking. Practically, it acts as a guide to banks on how to improve their system quality, user experience, and technology acceptance level during the digital transformation ​‍​‌‍​‍‌era.
Co-Authors Alamsyah, Putra Jaya Arijanti, Susi Arnes Yuli Vandika Astuti, Enny Diah Basneldi, Basneldi Dasa Rahardjo Soesanto Dewantara, Rizki Fatchoelqorib, Mochammad Firdiansyah, Ryan Harlina, Sitti Hedi Saepudin, Tubagus Hendra Hendra Hermawan, IG.N.Willy Iwan Harsono Judijanto, Loso latief, yanuar Manalu, Margareta Masrur , Muhamad Maulina, Evaf Muhammad Yusuf Mustafa, Fahrina Nusyirwan Nusyirwan Purwo Wicaksono, Agus Riesna Apramilda Rustiawan, Indra Santi Diwyarthi, Ni Desak Made setiawati, rahmi Sinulingga, Gairah Suroso, Adi Syahviyar, Mirza Tri Susilowati Tubalawony, Jacsy Ummul Khair Utomo, Sulistyo Budi Violin, Vivid Wahyuningratna, Ratu Nadya Widyastuti, Dewi Dyah Windayanti, Windayanti Yuliasih, Muzayyanah Yuntina, Lily Yusmaniarti